Restaurant365 appoints Kate Hastings as chief customer officer

Restaurant365, a restaurant management software company based in Irvine, California, has appointed Kate Hastings as its Chief Customer Officer, according to a press release statement.

Hastings will oversee post-sale customer functions, including customer success, support, onboarding, implementation, and professional services.

Hastings brings more than 15 years of experience in customer experience and operational roles at technology and consulting organizations. She most recently served as Chief Customer Officer at Definitive Healthcare (Nasdaq: DH), where she led the company's post-sale customer lifecycle. She has also held roles at LinkedIn, Gartner, McKinsey & Company, and Welsh, Carson, Anderson & Stowe, where she served as a Technology Operating Partner.

"Restaurants are operating in an increasingly complex environment, and the operators who succeed are the ones who can turn insight into action," Hastings said. "My focus is helping every customer get measurable value from Restaurant365 and achieve the outcomes that matter most to their business."

Eric Cox, Chief Operating Officer at Restaurant365, said: "Restaurant operators don't need another dashboard. They need a partner who helps them act on what it's telling them. Kate's leadership will help ensure our customers turn insight into action and action into results."

Restaurant365's mid-year survey found that nearly 80% of restaurant operators expect food costs to continue increasing through the remainder of 2026.

Hastings is scheduled to appear at Transform 2026, the company's annual customer conference, set for November 1–3 in Scottsdale, Arizona.

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