ServiceNow shares rise after WSJ reports three-year AI deal with OpenAI

Investing.com -- ServiceNow shares have risen more than 2 percent in premarket trading on Tuesday after the Wall Street Journal reported that the company has signed a three-year agreement with OpenAI to embed the ChatGPT-maker’s artificial intelligence models directly into its business-software platform.

According to the WSJ, the pact will allow ServiceNow customers to use OpenAI models within core IT, customer-service and operations workflows.

The report said the deal includes a revenue commitment from ServiceNow to OpenAI, although financial terms were not disclosed. The agreement is said to reflect a broader trend of AI agents becoming standard across major enterprise-software systems.

Companies including Salesforce, SAP and Workday have already introduced embedded agents designed to take autonomous actions on behalf of users.

OpenAI Chief Operating Officer Brad Lightcap told the WSJ that “enterprises want OpenAI intelligence applied directly into ServiceNow workflows,” adding that customers are increasingly seeking “agentic and multimodal experiences” that behave like AI teammates.

As part of the collaboration, ServiceNow reportedly plans to build AI voice agents for customer-service tasks using OpenAI’s speech-focused model.

The WSJ also said the company will integrate OpenAI’s computer-use model, allowing agents to perform IT tasks such as restarting devices or accessing data locked inside legacy systems.

ServiceNow executives told the WSJ that the partnership enables the company to deploy advanced AI capabilities without having to develop them internally.

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