Twitter (TWTR) Debuts 'Conversation Tracking' for Twitter Ads

Twitter (NYSE: TWTR) is launching a new tool for advertisers: Conversation Tracking. The tool will allow advertisers to better understand the full impact of impressions and engagements from Promoted Tweets.

The following was posted to Twitter's Advertising Blog today:

How does this work?

Let’s say a shoe retailer wants to measure how a specific Promoted Tweet campaign drove purchases on their website. Using conversion tracking, the retailer would create a “purchase” conversion tag and place it on their purchase confirmation page. When a user reaches that page, the tag reports to Twitter that a purchase event has occurred. Twitter then matches that event against the set of users who have viewed or engaged with any valid Promoted Tweet campaign. Campaign analytics report the total number of users that converted and cost per action (CPA) without identifying who viewed or engaged with the Promoted Tweet, allowing the advertiser to focus on the campaigns that are driving the most cost-effective purchases.



A key benefit of conversion tracking is that it gives you a full view of conversion attribution, how Twitter-specific engagements and impressions lead to conversions. An attribution window is the maximum time window to credit Twitter between when a Promoted Tweet interaction happens and a conversion event occurs on your website. Attribution windows can be set separately for both post-engagement and post-view conversions. Post-engagement conversion includes not only attribution to URL clicks, which many other platforms offer, but also Tweet expands, Retweets, replies, favorites, or follows that a user performs on a Promoted Tweet before converting. Post-view conversion accounts for when a user simply views an ad and later converts on your website.



We have seen encouraging results from advertisers who participated in the conversion tracking beta over the last several months. Alex and Ani, a multi-channel retailer, was able to boost campaign performance using conversion tracking to drive purchases with a 65% lower CPA than their CPA target. Food delivery and takeout service GrubHub Seamless used conversion tracking to tailor campaigns to an ROI-positive cost-per-order (CPO). In addition, conversion tracking gave Targeted Victory, an agency focused on political campaigns, the ability to optimize campaigns to meet the target CPAs of “sign up” campaigns for one of their key clients, NRSC.

Live Nation, a live entertainment and eCommerce company, also used conversion tracking during the beta. “Twitter’s conversion tracking for websites has given us the measurement and reporting tools to successfully drive ticket purchases for some of our highest profile music concerts. During the beta test, our campaigns met or were below our target CPA per ticket sale, and we can’t wait to promote additional concerts with Twitter,” said Ryan Okum, SVP of Social Media at Live Nation.

We’re excited about the possibilities that conversion tracking will open up for marketers looking to measure the ROI of their Twitter ad spend.

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