Apple Watch Sees Strong Initial Customer Satisfaction Rating (AAPL)
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Apple (NASDAQ: AAPL) smartwatch data-tracking site Wristly reported results from its Customer Satisfaction Survey last weekend. The website said the following:
"We are thrilled to publish Wristly’s first Apple Watch Customer Satisfaction results. Over the last week, our Wristly panel crossed the 1,000 subscribers mark and more than 800 of you completed this week’s survey.
"We are able to state, with a high degree of confidence, that the Apple Watch is doing extremely well on the key metric of customer satisfaction. This appears to be contrary to speculation from what seems to be a majority of Silicon Valley tech pundits.
"Barely three months after launch, v1.0 of the Apple Watch has reached an amazingly high level of customer satisfaction from the 800+ respondents in our panel. Specifically, while 31% of our panelists are “somewhat” satisfied with the Watch, an astounding 66% are already “very satisfied / delighted” by it. Summing these two figures yields an Overall Customer Satisfaction rating of 97%, which is an indicator that should vindicate many of the people involved in the creation of this new product.
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