ServiceNow and Accenture launch AI engineering program

ServiceNow (NYSE: NOW) and Accenture (NYSE: ACN) announced a forward deployed engineering program designed to help enterprises scale artificial intelligence agent technology from pilot programs to full production deployment.

The program combines ServiceNow's AI-native engineering team with Accenture's industry specialists to work directly within client environments. Teams collaborate to build AI agent workflows on the ServiceNow AI Platform, delivering operational value before enterprise-wide rollout begins.

"Forward deployed engineering is how ServiceNow and Accenture turn mutual customers' agentic AI business goals into value-generating production workloads," said John Aisien, senior vice president and general manager, Central Product Management, Security & Risk at ServiceNow.

According to Accenture's Pulse of Change research cited in the announcement, while AI is widely viewed as a revenue growth driver, only 32% of leaders report sustained, enterprise-wide AI impact.

The program provides clients access to more than 300 pre-built AI agent skills and workflows on the ServiceNow AI Platform. ServiceNow's AI Control Tower serves as a unified management center for governing and monitoring AI agents across organizations.

"The question our clients ask is not whether to invest in AI — it's how to make it work at enterprise scale," said Ram Ramalingam, lead for Software and Platform Engineering at Accenture. "This program brings together Accenture's industry depth and implementation reach with ServiceNow's AI Platform to deliver real results, not roadmaps."

For each engagement, the companies create specialized teams combining platform expertise and industry knowledge to develop customer-specific value chains from concept through production deployment.

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