Salesforce (CRM) to Acquire Tenyx

Salesforce (NYSE: CRM) has signed a definitive agreement to acquire Tenyx, a developer of AI-powered voice agents that create natural and engaging conversational experiences, transforming customer service.

Upon close of the acquisition, Tenyx will extend Salesforce’s existing autonomous agent capabilities for Agentforce Service Agent by integrating Tenyx’s innovative voice AI solutions, specifically tailored for service use cases. With Tenyx’s expertise, Salesforce aims to advance its AI-driven solutions, delivering more intuitive and seamless customer interactions.

Tenyx’s co-founders, Itamar Arel, CEO, and Adam Earle, CTO and team will join Salesforce, helping to build the future of Salesforce’s Agent offerings, upon the close of the acquisition. The integration of Tenyx’s deep knowledge of voice AI with Salesforce Service Cloud positions Salesforce to set new standards in customer experience.

Salesforce’s acquisition of Tenyx underscores its commitment to revolutionizing customer service through AI, reflecting its dedication to delivering next-generation customer service solutions. The acquisition is expected to close in the third quarter of Salesforce’s fiscal year 2025, ending October 31, 2024, subject to customary closing conditions.

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