Descartes launches AI agents to automate freight tracking workflows

Descartes Systems Group (NASDAQ: DSGX) announced the launch of Descartes MacroPoint OpsForce, a suite of AI agents designed to automate freight visibility workflows on its Global Logistics Network.

The AI-powered system has facilitated over 720,000 driver engagements, connecting more than 435,000 additional drivers to the network in recent months. The company reports that OpsForce has helped customers eliminate up to 100% of manual check calls and achieve a 30% increase in no-touch tracking automation on average.

The AI agents automatically activate to guide mobile app onboarding, restore tracking when it fails, confirm arrival and departure milestones when geofence data is uncertain, and collect missing proof-of-delivery documentation. The system aims to reduce manual follow-ups for brokers and shippers who face tracking drops and missing documentation despite existing electronic logging devices and transportation management system connections.

"AI innovations in our real-time visibility solution are designed to improve accuracy and responsiveness across freight execution," said Dan Cicerchi, General Manager, Transportation Management at Descartes. "By applying intelligent agents to these exception workflows, OpsForce eliminates repetitive tasks while connecting brokers and shippers to more carriers."

According to the company, OpsForce has generated 1.5x productivity gains for tracking teams and 15% faster settlement through automated proof of delivery capture. The system operates on Descartes MacroPoint, which connects to hundreds of thousands of carriers and logistics service providers globally, along with millions of individual drivers.

"The GLN delivers that data at scale, connecting hundreds of thousands of trading partners and continuously processing real-world transactions," said Ken Wood, EVP Product Management at Descartes.

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