ServiceNow announces Microsoft integrations for AI agent management

ServiceNow (NYSE: NOW) announced new integrations with Microsoft, including Microsoft Agent 365, aimed at providing enterprise AI orchestration and governance capabilities. The integrations connect AI agents and data across Microsoft 365 and the ServiceNow AI Platform.

The ServiceNow AI Control Tower will integrate with Microsoft Foundry and Copilot Studio to provide oversight for agents deployed on Microsoft platforms. Organizations can discover and manage Microsoft Foundry and Copilot Studio agents within the ServiceNow AI Platform through ServiceNow's Configuration Management Database.

ServiceNow Build Agent will work with GitHub through GitHub's Model Context Protocol Server, allowing secure access to GitHub issues, pull requests and discussions. This integration enables developers to automate tasks while maintaining control over the development process.

The company plans to integrate ServiceNow's Now Assist with Microsoft Agent 365, connecting Microsoft 365 applications with ServiceNow workflows. The integration will operate within Word, Outlook, and Teams with enterprise identity and data permissions.

"ServiceNow is enabling a new era of autonomous workflows where the power of AI is multiplied using deterministic workflows," said Jon Sigler, executive vice president and general manager, AI Platform at ServiceNow.

"Agent 365 gives organizations a simple, secure way to bring agents under control, extending the same infrastructure, apps, and protections they already trust for users," said Nirav Shah, corporate vice president, Microsoft Agent 365 at Microsoft.

The integrations are expected to be generally available by the end of the year, according to the company's press release statement.

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