mPulse Expands Connected Platform and National Capacity in Q2 2026

New Medicaid redetermination partnership with Mirza, Inflection Points launch, and new Phoenix Regional Operating Center accelerate mPulse’s HXI platform.

LOS ANGELES--(BUSINESS WIRE)-- mPulse, a leading provider of Health Experience and Insights (HXI) technology, today announced continued momentum in Q2 2026, marked by sustained growth, new platform capabilities, an industry-first partnership, and expanded national infrastructure. The company remains a trusted partner for 450 healthcare customers, including more than 50 of the 60 largest health plans, as plans navigate evolving regulatory requirements and rising member expectations.

The stakes of getting engagement right are quantifiable. As new data shows, only 30% of commercial health plan members say their plan is a trusted partner in their health and wellness, even after years of significant investment in new digital tools and engagement. mPulse continues to observe plans’ shift towards centralized member data and communications on a single connected platform rather than managing fragmented point solutions. The HXI platform unifies predictive intelligence, omnichannel communication, portals, and personalized navigation into a 360-degree view of each member, and each capability a plan adopts strengthens the value of the next.

"Health plans are managing mounting pressure, and they are looking for fewer vendors and deeper partnerships," said Bob Farrell, CEO of mPulse. "When predictive insights, communications, portals, and engagement work together under one HXI platform, every interaction builds on the last. An ID card mailing becomes a portal login, an explanation of benefits becomes a self-service action, and a clinical signal becomes a timely conversation about a member's care. Everything we delivered this quarter is in service of that connected experience."

mPulse advanced its platform’s capabilities through a new strategic partnership with Mirza, combining its AI-powered HXI platform with Mirza’s streamlined benefits eligibility tool to deliver an industry-first, end-to-end Medicaid redetermination solution. More than 68% of Medicaid disenrollments in 2023 were procedural rather than eligibility-related, affecting over 14.3 million Americans. The offering identifies members at risk of losing coverage and delivers personalized, omnichannel outreach, while Mirza's mobile-first experience guides members through eligibility and enrollment, keeping eligible members connected to care and ultimately, reducing avoidable churn for health plans.

The company also announced new always-on engagement capabilities with the August launch of Inflection Points. Built on mPulse's Predict and Engage capabilities, Inflection Points helps health plans identify meaningful changes in a member's journey, determine the next right action, and trigger relevant outreach when intervention can have the greatest impact. The offering moves plans from calendar-based campaigns to event-triggered engagement, with a configurable library of Medicare and Medicaid triggers spanning recent diagnoses, prior authorization follow-up, provider changes, and avoidable utilization.

Underpinning this growth, mPulse continued to invest in national capacity. Building on the expansion previewed earlier this year, mPulse signed a long-term lease for a new Regional Operating Center in Phoenix, Arizona, in early Q2, with western operations beginning in Q4. The facility adds surge capacity, geographic redundancy, and business continuity to the company's national print and mail network, shortens delivery timelines for mountain and pacific time zones. The expanded footprint positions mPulse to support health plans through the next open enrollment period with speed and reliability.

Health plan leaders preparing for open enrollment and the 2027 plan year can request a demo of the connected HXI platform at www.mpulse.com.

About mPulse

mPulse, a leader in digital engagement and communications solutions for the healthcare industry, is transforming consumer experiences to deliver better, more equitable health outcomes. By combining AI-powered analytics, omnichannel outreach, and digital health navigation technology, mPulse creates personalized health journeys and provides advanced insights to facilitate collaboration across the healthcare ecosystem. With over a decade of experience and more than four billion consumer-related transactions annually, mPulse is the trusted health experience and insights partner for over 450 healthcare organizations. To learn more, visit www.mpulse.com.

View source version on businesswire.com: https://www.businesswire.com/news/home/20260903830810/en/

Olivia Mannion
[email protected]

Source: mPulse

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