TouchCare Introduces Bridge LOA™: Streamlining Leave Management for Both Employers and Employees

NEW YORK--(BUSINESS WIRE)-- TouchCare officially unveiled Bridge LOA™ by TouchCare, a standalone solution designed to bring coordination, clarity, and human support to modern leave programs.

Building on TouchCare's existing leave support services, Bridge LOA expands their high-touch advocacy approach into a dedicated solution focused on coordinating the many parts involved in leave management.

As leave programs continue to evolve across federal and state levels, employers face challenges managing communication, documentation, timelines, and coordination across employees, providers, carriers, TPAs, payroll teams, managers, and HR departments.

Bridge LOA was designed to help simplify that experience.

"Leave has become one of the most operationally demanding areas for employers and HR teams," said Codi Gill, Chief Client Officer at TouchCare. "What organizations often need is better coordination. Bridge LOA was built to bring clarity, guidance, and human support to an increasingly difficult process."

Unlike traditional leave solutions focused primarily on compliance administration and claims processing, Bridge LOA coordinates leave events, helping employees navigate the process while reducing operational strain on HR teams.

Bridge LOA provides:

• Personalized employee guidance throughout the leave journey
• Coordination with carriers, providers, TPAs, HR teams, and other stakeholders
• Support with documentation, communication, and timelines
• Operational relief for HR teams managing high-touch leave cases
• Alignment with evolving federal and state leave requirements

Bridge LOA is designed to work alongside existing leave programs and partners without requiring employers to replace current carriers, TPAs, or internal processes.

For employees, leave events often occur during significant life moments, including birth, illness, or caregiving situations, when navigating multiple systems and requirements can add stress and confusion.

Bridge LOA provides employees with one point of coordination and support, helping improve communication, reduce uncertainty, and create smoother leave experiences.

"Employers have invested heavily in leave programs, but many still struggle with the coordination surrounding them," added Juliet Frerking, Chief Operations Officer. "Bridge LOA helps close those gaps while supporting both employees and HR teams."

Bridge LOA can also be implemented alongside existing leave and benefits programs.

To learn more about Bridge LOA by TouchCare, visit www.touchcare.com/bridgeLOA.

About TouchCare

TouchCare is a healthcare advocacy company dedicated to simplifying the healthcare and benefits experience for employees and their families. Through personalized support from U.S.-based experts, TouchCare helps members navigate care, reduce costs, and make confident decisions.

View source version on businesswire.com: https://www.businesswire.com/news/home/20260604171121/en/

Media:

Nicholas Becker
Marketing Director
[email protected]
833-482-7253

Source: TouchCare

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