RingIQ.ai Call Assistant Helps Optometrists Answer the Phone

• 15,000 eye doctors spend $700 million a year on phone receptionists that cost $20/hour plus benefits
• After working with more than 300,000 patient calls, RingIQ.ai knows operators miss 20% of patient calls and fail to schedule 30% of appointment requests 

HOUSTON--(BUSINESS WIRE)-- RingIQ.ai has launched a new AI service to help answer patient phone calls. RingIQ.ai artificial intelligence learns individual office appointment policies, exam types, doctor's schedules, pricing, insurance, location/driving instructions, holidays, and more. Then, RingIQ.ai answers the phone with conversational fluency, intelligence, and 24/7 availability.

Answering the phone is usually an entry-level position and a multi-tasking job that involves greeting patients, taking exam forms, directing office traffic, and processing credit cards. When the operator learns, they leave. The RingIQ.ai call assistant never leaves, continuously learns and works 24/7.

The founder, Steve Poley, became interested in optometry after making four phone calls to book an eye exam. "It shouldn't take this much effort to schedule an appointment," says Poley. So, he and the RingIQ.ai team built the AI call assistant to help healthcare practices answer patient calls 24/7 with fluency and intelligence.

Answer Patient Calls with AI-Power

RingIQ AI technology means no more missed calls, busy lines, long hold times, or operators who cannot answer patient questions. Artificial intelligence transforms the way a doctor's office can engage patients. Phone calls are responded to with clear, fluent, and intelligent communication that improves the patient's experience. RingIQ.ai can also help patients in Spanish and other languages.

Adaptive Learning

The RingIQ agent recognizes 911, urgent, appointment, and service calls and takes the appropriate action to promptly and correctly help patients. The RingIQ.ai call assistant understands office hours and can answer up to 20 simultaneous calls.

About RingIQ.ai

RingIQ.ai has managed over 300,000 patient calls and $24 million in eye exam appointments. The Houston-based company helps optometrists book more appointments and improve customer service while reducing payroll. The AI call assistant is built with ChatGPT 4o and Groq ultra-fast language processing. The RingIQ.ai program works from the Google Cloud Platform and connects with any office phone system anywhere in the US. RingIQ.ai writes back to electronic healthcare records and works with all VoIP phone systems like Weave.

For more information about RingIQ and its AI-powered solutions, please visit www.RingIQ.ai.

View source version on businesswire.com: https://www.businesswire.com/news/home/20240805502790/en/

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Source: RingIQ.ai

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