Chargeback Gurus Announces Appointment of CEO & CMO

March 28, 2023 9:00 AM EDT

Tim Tynan to serve as the organization’s Chief Executive Officer and Melissa Hendrick as Chief Marketing Officer.

DALLAS--(BUSINESS WIRE)-- Chargeback Gurus, a global leader in chargeback prevention and revenue recovery services for e-commerce payments, today announced that existing board member Tim Tynan has been appointed Chief Executive Officer, and Melissa Hendrick has been appointed as Chief Marketing Officer. The company’s former CEO and Cofounder, Srii Srinivasan, has transitioned into her role as a Board Member, and the former President and Cofounder, Suresh Dakshinamoorthy, has assumed the role of the company’s Strategist.

Tim Tynan has served on the Board of Directors for Chargeback Gurus since August 2021. He has extensive experience delivering financial and operational results across the payments, financial services, and technology industries. His previous experience includes serving as Chief Executive Officer of Bank of America Merchant Services, and various leadership roles at Citigroup and IBM.

“Tim is a true changemaker and innovator with decades of fintech and financial services experience,” said Chris Lundquist, Executive Chairman of the Board at Chargeback Gurus. “His leadership and payments expertise will be invaluable as we continue our global expansion and introduction of solutions that help merchants manage risk, mitigate chargebacks, and prevent fraud.”

Melissa Hendrick joins Chargeback Gurus with extensive B2B SaaS enterprise and mid-market strategic marketing expertise across a broad range of marketing capabilities and functions. She is the former Executive Vice President of Marketing at Lockstep and has held senior marketing positions at TeamSupport, Yooz, and Thomson Reuters.

“Melissa’s passion for igniting growth and driving connections with both clients and strategic partners is unmistakable,” said Tynan. “With her proven demand generation experience and data-driven approach, Melissa will help Chargeback Gurus continue on its growth trajectory by reaching more merchants in need of chargeback prevention and revenue recovery services.”

These appointments come at a pivotal moment for both Chargeback Gurus and its clients as the company prepares for an important year ahead.

For more information on Chargeback Gurus, please visit:

About Chargeback Gurus

Chargeback Gurus is a global fintech company helping businesses fight, prevent and win chargebacks and has recovered over $2 billion for their clients. As trusted advisors to credit card networks and Fortune 500 companies, the Gurus are known for their expertise in the areas of risk management, chargeback mitigation, fraud prevention and dispute intelligence.

The Gurus have won numerous awards and accolades, including multiple Stevie Awards and being named in the Inc 5000 Fastest-Growing US Companies list multiple times. Chargeback Gurus' mitigation strategies have helped thousands of merchants increase customer retention, improve brand satisfaction and drive repeat purchases. Chargeback Gurus can augment in-house staff or manage the chargeback process end-to-end. For more information, visit or email [email protected].

Lizzy Harris
Pipit Communications for Chargeback Gurus
[email protected]

Source: Chargeback Gurus

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