TTEC Digital reaches top tier in NiCE partner program

TTEC Holdings (NASDAQ: TTEC) announced that its TTEC Digital unit has received Platinum Partner status in the NiCE (NASDAQ: NICE) 360 VISION Partner Program, which the companies describe as the highest tier within the NiCE partner ecosystem.

TTEC Digital earned the designation through its delivery record and pipeline development aligned to NiCE solutions, including CXone, NiCE's AI-powered customer experience platform. The platform integrates Cognigy capabilities to support agentic and conversational AI deployments.

"At the Platinum level, partners operate as strategic collaborators," said Dorothy Copeland, chief partner officer at NiCE. "TTEC Digital has demonstrated market leadership, strong alignment with our agentic AI vision, and a proven ability to deliver transformational outcomes for customers."

TTEC Digital also has been selected as a launch partner for NiCE's upcoming AI Specialization Program. The company states it has more than 100 certified consultants focused on NiCE-related customer experience solutions.

"Platinum Partner status reflects the role TTEC Digital plays in helping organizations move from CX vision to execution," said Brad Scott, vice president of TTEC Digital's NiCE practice.

The partnership serves clients in health care, financial services, retail, technology, and the public sector, according to a company press release.

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