ServiceNow and Figma integrate design platform with AI automation

ServiceNow (NYSE: NOW) and Figma announced a strategic collaboration that connects Figma's design platform with ServiceNow's AI-enabled workflow automation platform. The integration allows developers to use Figma designs as direct prompts to the ServiceNow Build Agent, which then creates enterprise applications automatically.

The collaboration uses Figma's Model Context Protocol (MCP) Server, an open standard for connecting AI agents with applications. According to the companies, early results indicate the integration can reduce initial UI and data model implementation time by more than 80%.

"Great product design makes a positive human impact when it becomes a real experience in the hands of people," said Amy Lokey, executive vice president and chief experience officer at ServiceNow. "By connecting Figma with ServiceNow's AI-powered workflows, we're making it effortless for teams to turn ideas into enterprise-ready applications in minutes."

Kris Rasmussen, chief technology officer at Figma, stated, "This MCP integration brings important Figma design context directly into ServiceNow's AI workflows to help teams efficiently build high-quality, differentiated enterprise products."

The integration allows users in ServiceNow's integrated development environment to provide a Figma design link as a prompt to the ServiceNow Build Agent. The agent interprets design layouts and components to generate functional applications. The system uses OAuth 2.0 authentication and secure server-to-server communication, with tokens stored within the customer's ServiceNow instance.

Applications created through Build Agent inherit ServiceNow's built-in permissions, audit trails, and version control systems. The new integration is available to customers through the ServiceNow Store, with access enabled upon request after installation.

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