Diebold Nixdorf selects Oracle cloud service for global operations

Diebold Nixdorf (NYSE: DBD) has selected Oracle's (NYSE: ORCL) Fusion Cloud Service and Oracle Fusion Cloud Field Service to optimize its global service operations, the company announced.

The banking and retail technology provider will use the AI-powered cloud applications to unify service operations, improve field technician productivity and manage millions of annual service tickets. The implementation builds on Diebold Nixdorf's existing use of Oracle Fusion Cloud Applications for finance and HR functions.

"With embedded AI, Oracle Cloud Service and Oracle Cloud Field Service will help us manage millions of service tickets annually by enabling our team to deliver faster resolution times, reduce operational costs, and stay ahead of evolving customer expectations," said Teresa Ostapower, senior vice president and chief information officer at Diebold Nixdorf.

Oracle Cloud Service will enable automated service workflows and predictive maintenance capabilities, while Oracle Cloud Field Service will help schedule, route and equip mobile workers for onsite activities. The solutions are part of Oracle's Fusion Cloud Customer Experience suite.

Diebold Nixdorf has been working with Oracle Cloud Service and Oracle Cloud Field Service since March 2024, according to the press release. The company serves financial institutions and retailers across more than 100 countries with approximately 21,000 employees worldwide.

"With Oracle Cloud CX, Diebold Nixdorf will be able to implement a more efficient service delivery framework, leveraging embedded AI to standardize processes, optimize field operations, and drive efficiencies," said Rob Pinkerton, senior vice president at Oracle Cloud CX.

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