Cognizant links ServiceNow AI agents to its Neuro AI platform

Cognizant (NASDAQ: CTSH) announced that ServiceNow AI Agents now work with its Neuro AI Multi-Agent Accelerator, allowing enterprises to coordinate AI agents across ServiceNow, custom-built systems, and third-party platforms from a single orchestration layer.

The integration uses the Model Context Protocol, an open standard supported by ServiceNow, enabling the Neuro AI system to discover and invoke ServiceNow AI Agents without custom connectors. New ServiceNow agents are picked up automatically, and all activity operates within ServiceNow's existing access controls and audit logging.

"Multi-agent systems are the future of enterprise AI," said Babak Hodjat, Chief AI Officer at Cognizant. "The value is in networks of agents working together rather than any single agent, platform or vendor."

Amit Zavery, President, Chief Product Officer and Chief Operating Officer at ServiceNow, said the combination allows customers to "connect data, AI and workflows across their business with context and control."

According to IDC research cited in the announcement, more than 70% of enterprises expect to invest in prebuilt standalone AI agents, custom agents, and agents embedded in existing software applications. IDC Research Vice President Jason Bremner noted that Cognizant's Neuro AI Multi-Agent Accelerator allows customers to orchestrate ServiceNow agents "without costly integrations or custom connectors."

The Cognizant Neuro AI Multi-Agent Accelerator is open source and available on GitHub. It is designed to work with a range of AI models and cloud providers. Enterprises can build multi-agent pipelines by generating an agent network from a prompt or by using prebuilt agent networks covering areas such as sales, finance, supply chain, and customer service.

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