TeleTech Holdings (TTEC) Expands Multiyear Agreement with Leading Financial Firm

June 18, 2008 9:26 AM EDT

TeleTech Holdings, Inc. (NASDAQ: TTEC) has expanded its multiyear agreement with a leading financial services firm.

The agreement includes continuing support of business process services for a Fortune 200 financial services provider. TeleTech associates provide account management services, primarily supporting the firm's banking business, to enhance customer retention and loyalty efforts. Services include an integrated BPO solution encompassing statement inquiries, credit limit increases, address changes, finance charges, payments, billing disputes, merchant and cash authorizations, balance transfers, enhancements, and reward programs.

TeleTech Holdings, Inc. (TeleTech) is a global provider of onshore, offshore and work-from-home business process outsourcing (BPO) services with a customer management focus. [SM]


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