GM (GM) Names Paul Copses as First U.S. VP of Customer Experience at General Motors
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Paul Copses will become the first U.S. vice president of Customer Experience at General Motors (NYSE: GM), charged with leading efforts to win and keep customers for Chevrolet, Buick GMC and Cadillac.
Copses, currently executive director – Customer Care and Aftersales, will begin his new job Oct. 1, and will be tasked to ensure GM leads in providing the highest levels of customer care in the U.S. automotive industry.
He will report to GM North America President Mark Reuss and regularly provide updates directly to GM Chairman and CEO Dan Akerson.
Copses, currently executive director – Customer Care and Aftersales, will begin his new job Oct. 1, and will be tasked to ensure GM leads in providing the highest levels of customer care in the U.S. automotive industry.
He will report to GM North America President Mark Reuss and regularly provide updates directly to GM Chairman and CEO Dan Akerson.
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