Third-Party Support Survey Reveals Benefits Beyond Cost Savings

November 11, 2009 11:15 AM EST

Spinnaker's JD Edwards Support Model is a Winner with Clients

DENVER--(BUSINESS WIRE)-- Spinnaker, the market leader in third-party support services for Oracle Corporation's (NASDAQ: ORCL) JD Edwards software, announced today at the UKOUG JD Edwards user conference in Twickenham, London, results from their 2009 third-party support satisfaction survey.

The survey measured the satisfaction level of Spinnaker's JD Edwards (JDE) support client base. 96% of clients stated they were "highly satisfied" with Spinnaker's support services and equally satisfied with the technical expertise of Spinnakers support staff.

"We are very pleased and humbled to receive such high satisfaction ratings from our clients but not surprised. We built our support model to be the most responsive and value driven model in the marketplace," stated Matt Stava, Managing Principal at Spinnaker. "Saving nearly half of their current support fees by switching to Spinnaker Support is very compelling but it's the dedicated access to the industry's most experienced JDE software engineers that keep clients wanting more. Our growing sales pipeline is evidence that companies are demanding more value from their software support."

Spinnaker's client renewal rates are averaging above 95% and that is not surprising when you consider that 92% of survey respondents stated they have no plans to move away from the JDE platform within the next 2 years. Sample survey comments include:

"Very fast response, and almost always has a useful answer to our problem."

"The entire team responds in a timely manner, even for low priority and informational requests."

"Best company in our vendor stable!"

Stava continued, "JDE applications are robust and well-built. Clients tell us that the cost and complexity to move away from the JDE platform does not outweigh the benefits in most situations. Those wanting to perform low to moderate software, hardware or operating system upgrades are often surprised to learn that they don't have to leave Spinnaker Support to execute on these upgrades. We are thrilled by our survey results and remain dedicated to providing the best support experience in the marketplace."

About Spinnaker Support

The market leader in JD Edwards third-party support services, Spinnaker Support provides a personalized, proactive support model with dedicated access to the most technically savvy staff in the marketplace, at half the cost of traditional support providers. Nearly 100 clients from all industries have chosen Spinnaker Support as their provider of choice for JD Edwards support.

Headquartered in Denver, Spinnaker Support is available across the globe via offices located in Boston, Singapore, and London. To learn more about Spinnaker Support visit www.spinnakermgmt.com/support or call 877-476-0576.

    Source: Spinnaker

Related Categories

Press Releases

Stocks Mentioned

Add Your Comment

Name

Subject

Body

Verification can't see the text?
click here to refresh the image.
what's this?