Aria Solutions Inc. Appoints Brian Galvin as CEO

October 20, 2009 11:00 AM EDT

CALGARY, Alberta--(BUSINESS WIRE)-- Aria Solutions Inc., a leading provider of Customer Interaction Management solutions, today announced it has appointed Brian Galvin as Chief Executive Officer, effective immediately. Additionally, Aria announced it has acquired the intellectual property assets of Discreet Math Group LLC, an analytics-focused management consultancy founded by Mr. Galvin, for an undisclosed sum. Prior to founding Discreet Math Group, Mr. Galvin was Chief Technology Officer of the Enterprise Division of Nuance Communications, Inc. (NASDAQ: NUAN), and also served as Chief Technology Officer for Genesys Telecommunications Laboratories, Inc., an Alcatel-Lucent company (NYSE: ALU).

"We are pleased to have Mr. Galvin assume a leadership role at Aria, and we look forward to extending our service offerings to include the analytics-focused business consulting which he pioneered at Discreet Math Group LLC. We believe Mr. Galvin's industry leadership will help Aria further establish itself as the leading provider of comprehensive customer interaction solutions for large enterprises", said Robert Church, founder and President of Aria. Added his co-founder, Aria's Vice President Noel Roberts, "We are excited to add Mr. Galvin's creative and inventive energy to Aria's leadership team, and in particular we are confident that the tools and techniques he brings into the company will be invaluable to Aria's customers."

As Chief Executive Officer, Mr. Galvin will lead the firm's strategic focus into business process optimization. Mr. Galvin summed up his reasons for joining Aria as follows: "Now more than ever, large enterprises face daunting challenges in balancing the needs for improved customer engagement, dramatic cost reduction, and enhanced revenue opportunities from customer-facing processes. I have long held that Aria brings a unique set of business and technical capabilities to this market. We will deliver solutions that optimize complex business processes, including those that extend outside the traditional contact center. We will continue to work closely with Genesys to implement client solutions using their Intelligent Work Distribution product (IWD)."

About Aria Solutions

Aria Solutions, a Gold Suite partner of Genesys, has provided advanced solutions for over 500 contact centers in North America and abroad. Aria's expertise spans many industries such as banking, insurance, telecom, cable, manufacturing, hi-tech, education, retail and government. The company was founded in 1996 and employs over 50 people. For more information please visit www.ariasolutions.com

    Source: Aria Solutions Inc.

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