StreetInsider.com News Articles

City of Kingsport Sees Immediate Impact with Hansen AI Call Center Agent Joining Call Center

Tue, 19 May 2026 08:13:00 -0400

From day one, City of Kingsport is realizing its vision of its AI Agent acting as a force multiplier, allowing human staff to focus on the more complex customer support needs.

COLUMBIA, S.C., May 19, 2026 /PRNewswire/ -- Hansen Technologies (ASX:HSN), a leading global provider of software and services to the energy & utilities and communications & media industries, today announced that the City of Kingsport is live with its AI-powered virtual call center agent, Grace. Powered by Hansen's AI Agent

City of Kingsport Sees Immediate Impact with Hansen AI Call Center Agent Joining Call Center

Tue, 19 May 2026 08:13:00 -0400

From day one, City of Kingsport is realizing its vision of its AI Agent acting as a force multiplier, allowing human staff to focus on the more complex customer support needs.

City of Kingsport Sees Immediate Impact with Hansen AI Call Center Agent Joining Call Center

Tue, 19 May 2026 08:13:00 -0400

From day one, City of Kingsport is realizing its vision of its AI Agent acting as a force multiplier, allowing human staff to focus on the more complex customer support needs.

City of Kingsport Sees Immediate Impact with Hansen AI Call Center Agent Joining Call Center

Tue, 19 May 2026 08:13:00 -0400

From day one, City of Kingsport is realizing its vision of its AI Agent acting as a force multiplier, allowing human staff to focus on the more complex customer support needs.

Hansen Chosen to Deliver AI‑Enabled SaaS CIS for Los Angeles County Waterworks Districts

Tue, 05 May 2026 08:08:00 -0400

A central goal of the program is an AI‑first customer service strategy, with Hansen's AI Virtual Agent embedded directly into CIS workflows to automate high‑volume customer interactions.

COLUMBIA, South Carolina, May 5, 2026 /PRNewswire/ -- Hansen Technologies (ASX:HSN), a leading global provider of software and services to the energy & utilities and communications & media industries, is partnering with Los Angeles County Waterworks Districts (Districts) to deliver a digital-first customer experience.

Hansen is replacing the Districts' legacy CIS with a modern, cloud‑based SaaS platform designed for digital‑first customer engagement and long‑term AI adoption.

Hansen Chosen to Deliver AI‑Enabled SaaS CIS for Los Angeles County Waterworks Districts

Tue, 05 May 2026 08:08:00 -0400

A central goal of the program is an AI‑first customer service strategy, with Hansen's AI Virtual Agent embedded directly into CIS workflows to automate high‑volume customer interactions.

Hansen is replacing the Districts' legacy CIS with a modern, cloud‑based SaaS platform designed for digital‑first customer engagement and long‑term AI adoption.

Hansen Chosen to Deliver AI‑Enabled SaaS CIS for Los Angeles County Waterworks Districts

Tue, 05 May 2026 08:08:00 -0400

A central goal of the program is an AI‑first customer service strategy, with Hansen's AI Virtual Agent embedded directly into CIS workflows to automate high‑volume customer interactions.

Hansen is replacing the Districts' legacy CIS with a modern, cloud‑based SaaS platform designed for digital‑first customer engagement and long‑term AI adoption.

Hansen Chosen to Deliver AI‑Enabled SaaS CIS for Los Angeles County Waterworks Districts

Tue, 05 May 2026 08:08:00 -0400

A central goal of the program is an AI‑first customer service strategy, with Hansen's AI Virtual Agent embedded directly into CIS workflows to automate high‑volume customer interactions.

Hansen is replacing the Districts' legacy CIS with a modern, cloud‑based SaaS platform designed for digital‑first customer engagement and long‑term AI adoption.

Hansen secures a significant three-year contract extension with Africa’s MultiChoice Group

Tue, 29 Jul 2025 07:07:00 -0400

MultiChoice will upgrade to the latest version of Hansen CCB and extend its managed services solutions agreement as it continues to navigate Africa’s complex and diverse regional and country regulations.

MELBOURNE, Australia--(BUSINESS WIRE)-- Hansen Technologies (ASX:HSN), a leading global provider of software and services to the communications & media and energy & utilities industries, has signed a three-year contract renewal with MultiChoice Group to enable the continued utilisation of Hansen CCB, as well as the extension of the existing managed services solutions.