Freshworks Inc. (NASDAQ: FRSH) announced that its Freshservice platform has received FedRAMP "In Process" designation for Class C (Moderate) certification, a step toward full authorization for use by U.S. federal government agencies.

The designation means Freshservice is now listed on the FedRAMP Marketplace. Freshworks has engaged Coalfire, a FedRAMP compliance assessment firm, to guide the authorization process. The FedRAMP environment for Freshservice will be built on AWS GovCloud (US).

"Government agencies need access to the same modern, AI-powered service management that is transforming how leading organizations operate," said Murali Swaminathan, Chief Technology Officer at Freshworks. "Pursuing FedRAMP authorization is a critical step toward delivering that capability at federal scale, and we believe today's In Process designation reflects real progress in that direction."

Karen Laughton, Executive Vice President at Coalfire, said: "Reaching this milestone requires exceptional focus, coordination, and commitment across the organization. We're proud to support Freshworks on its FedRAMP journey, and this achievement demonstrates the strength of our partnership and Freshworks' commitment to meeting the rigorous security expectations of the federal government."

Upon achieving full FedRAMP Class C (Moderate) certification, Freshservice would become available to federal agencies, as well as state, local, and education organizations that require formal cloud security authorization for technology procurement. The press release did not specify a timeline for completing full authorization.