Freshworks Inc. (NASDAQ: FRSH) announced that Ryan Manning will join the company on August 10 as its Chief Product and Technology Officer, reporting to CEO Dennis Woodside, according to a press release statement.

Manning succeeds Srini Raghavan, who is departing Freshworks to pursue an entrepreneurial venture. The appointment consolidates product and technology strategy under one executive, with Murali Swaminathan continuing as Chief Technology Officer and reporting to Manning.

In his new role, Manning will set product and technology strategy across Freshworks' AI, IT, and customer experience products, and will oversee the global product roadmap and engineering organization.

Manning previously held roles at ServiceNow during the period surrounding its IPO and co-founded FreeAgent CRM, now known as Servis.ai. Most recently, he served as Chief Product Officer at BMC Helix, where he worked to align product and technology functions and refine the company's strategy around ServiceOps and agentic AI.

"Ryan has the unique ability to quickly turn what customers need into products that win in the market," said Dennis Woodside, CEO of Freshworks. "As AI changes how quickly and how deeply our customers can put new capability to work, we're excited to bring product and engineering back together under a single organization so we can move with more speed and less friction."

Manning holds a bachelor's degree in accounting and finance from San Diego State University, where he serves on the board of the university's Computer Science program. He will be based at Freshworks' San Mateo, California headquarters.