Southwest Airlines Co. (NYSE: LUV) announced a partnership with Amazon Web Services (AWS) to serve as its preferred cloud provider, with a target of transitioning from its largely on-premises environment to a cloud-based, AI-enabled architecture by 2028, according to a press release issued June 17, 2026.

The airline said it is using AWS's agentic coding service, Kiro, to modernize Southwest.com, one of its largest customer-facing platforms. More than 2,700 developers are currently using Kiro to build features, automate testing, and generate cloud infrastructure, replacing processes that previously required significantly longer timelines.

Southwest is also adopting an AI-Driven Development Lifecycle (AIDLC), an agent-driven software development workflow built on AWS capabilities, in which AI agents assist development while engineering teams retain oversight of outcomes.

"Southwest has always evolved our business with a focus on improving performance, efficiency, and reliability—and applying that same mindset to our technology with AWS is a core part of that strategy," said Lauren Woods, Executive Vice President and Chief Information Officer at Southwest Airlines.

Swami Sivasubramanian, Vice President of Agentic AI at AWS, said the airline is "deploying AI agents across customer experience, operations, and software development" to serve its customer base.

Southwest carried more than 134 million customers in 2025 and employs more than 73,000 full-time-equivalent workers as of March 31, 2026.