TTEC Holdings Inc. (NASDAQ: TTEC) announced the launch of TTEC Titan, an AI-powered security platform designed for remote customer experience operations and distributed contact center workforces.

The platform combines AI-powered threat detection, real-time behavioral monitoring, fraud prevention, compliance management, and workforce security capabilities. TTEC Titan addresses security challenges as enterprises adopt remote and hybrid customer experience models.

"TTEC Titan removes one of the last barriers to fully realizing remote CX at scale: enterprise-grade security," said Mark Lyndsell, senior vice president of operations at TTEC. "Our clients no longer have to choose between flexibility and control."

Core capabilities include AI-powered threat detection with real-time security monitoring, behavioral monitoring and intervention tools, and compliance support for global security standards including SOC 2 and PCI-DSS.

TTEC operates more than 20,000 remote associates globally and has over 20 years of remote customer experience delivery. The company reports recruitment cycles up to 25 times faster, 20% to 40% higher retention rates, up to 97% reduction in wait times during healthcare surges, and an 11% increase in bundled conversions for insurance clients through its remote operations.

The platform integrates across the full remote customer experience lifecycle, from AI-powered hiring with TTEC SmartHire and its voice AI recruiter "Sam," to real-time coaching through TTEC Perform.

TTEC Titan is available immediately to new and existing TTEC clients globally, according to the company's press release statement.