Amdocs (NASDAQ: DOX) announced the availability of its Telco Agents for Customer Experience in Google's Gemini Enterprise Agent Marketplace. The software provider said the agents are built using Google's AI models and designed for enterprise-scale deployment across telecom workflows.

The agents are featured as part of Google Cloud's partner-built agents ecosystem in Gemini Enterprise, announced at Google Cloud Next 2026. The solution enables communications service providers to automate customer-facing and operational processes, including customer care interactions, service request handling, issue resolution, and order orchestration.

Built on Amdocs' aOS operating system for telecommunications companies, the agents combine the company's Cognitive Core with Gemini Enterprise for customer experience to coordinate workflows across existing business support systems and operational support systems.

"Enterprise customers need AI solutions that are not only powerful but also secure, scalable, and easy to deploy," said Satish Thomas, Vice President of Applied AI & Platform Ecosystem at Google Cloud. "This collaboration brings together Google Cloud's cutting-edge AI capabilities with Amdocs' proven industry expertise."

Anthony Goonetilleke, Group President of Technology and Head of Strategy at Amdocs, said the company is among a strategic group of companies globally to publish agents on Gemini Enterprise. He stated the agents reduce handling time, improve first call resolution, and enable proactive issue prevention while maintaining enterprise-grade trust, governance, and security.

Amdocs reported revenue of $4.53 billion in fiscal 2025 and provides software products and services to communications and media companies globally.