TTEC Digital has signed a strategic collaboration agreement with Amazon Web Services to accelerate adoption of Amazon Connect through AI-powered customer experience transformation, the company announced.

The agreement allows TTEC Digital (NASDAQ: TTEC) to work directly with AWS product teams to help organizations move beyond basic cloud migration and fully leverage AI, automation, and real-time data within Amazon Connect. The collaboration includes delivering intelligent self-service, agent assist capabilities, and modernization of legacy contact center platforms.

"TTEC Digital's depth of experience on Amazon Connect is rooted in our history as one of the platform's earliest collaborators," said Chris Brown, President of TTEC Digital. "This SCA allows us to double down on what we do best: solving the most difficult customer experience challenges with precision."

TTEC Digital aims to reduce the cost and complexity of contact center transformations while accelerating deployment of AI capabilities into production using proven deployment frameworks and direct collaboration with AWS product teams.

The Austin-based company has over four decades of contact center expertise and has implemented Amazon Connect solutions across various industries. Shelter Insurance Companies serves as an example of TTEC Digital's Amazon Connect implementation work.

"Organizations modernizing their contact centers need partners who can cut through complexity and deliver real results, fast," said Melissa Dougherty, Managing Director, Americas Partners at AWS. "TTEC Digital's deep Amazon Connect expertise and proven deployment frameworks help customers move from legacy platforms to AI-powered customer experiences with less risk and faster time-to-value."

The collaboration aims to simplify the implementation of intelligent self-service, agent assist, and real-time data capabilities for organizations modernizing their contact center operations.