eGain (NASDAQ: EGAN) announced the general availability of eGain Evaluator, a product designed to test and monitor AI-generated answer quality for organizations in regulated industries.

The Sunnyvale, California-based company said the tool addresses quality challenges that emerge as enterprise AI deployments scale. According to the company, AI models may perform well initially but answers can drift over time, compliance language becomes outdated, and knowledge gaps may go undetected.

eGain Evaluator provides three main capabilities: test management for validating AI knowledge configurations before deployment, quality management for monitoring live interactions continuously, and performance management for tracking quality trends over time.

The tool includes automated scoring of AI-generated answers against defined criteria and flags issues before they reach end users. It also provides scheduled test runs to validate quality as knowledge and models change.

"Getting AI live is only the first problem," said Ashu Roy, CEO of eGain. "The harder problem is keeping answers accurate, compliant, and improving over time as your business changes."

The company indicated the product targets regulated industries including financial services, telecommunications, and insurance, where incorrect AI responses could result in compliance issues.

eGain Evaluator also supports model updates, allowing organizations to benchmark answer quality when deploying new large language models before switching systems.

eGain provides AI-powered knowledge management and customer experience automation solutions, serving Global 2000 companies across multiple industries according to the company statement.