Accenture (NYSE: ACN) has invested in Netomi, a customer experience AI platform company, through its Accenture Ventures arm. The companies have entered into a strategic partnership to help enterprises implement agentic AI systems for customer experience management.

The investment amount was not disclosed. As part of the partnership, Netomi's agentic AI platform will be integrated into existing technologies and customer touchpoints without operational disruption, according to the company statement.

Netomi's platform uses conversational AI with a no-code orchestration layer that operates through coordinated AI agents. The technology is designed to handle customer interactions ranging from common requests to complex, multi-step workflows across chat, email and voice channels.

The platform serves clients including United Airlines, Paramount and DraftKings. According to an Accenture report cited in the announcement, 87% of respondents are likely to avoid a brand after a single negative experience.

"Agentic AI is opening an entirely new chapter for customer experience," said Ndidi Oteh, CEO of Accenture Song. "Netomi's platform doesn't just make service faster; it strengthens the connection between people and the brands they trust."

Puneet Mehta, founder and CEO of Netomi, said the partnership provides access to the Netomi platform along with deployment playbooks and training for enterprise-scale implementation.

Jeffrey Katzenberg, Managing Partner of WndrCo and Board Director of Netomi, described the company as delivering on enterprise AI promises at scale.

The investment expands Accenture's customer experience and service capabilities as the consulting firm continues to identify AI-focused partnerships and investments for client solutions.