Alaska Airlines, Hawaiian Airlines transition to shared passenger service system to deliver a more seamless guest experience
- The unified passenger service system will enable smoother booking and travel while unlocking the benefits of Atmos™ Rewards and a growing global network
- Guests can manage trips via the single Alaska Hawaiian app featuring improved performance and self-service options
The combined company's shared PSS serves as the central reservation technology that connects the digital tools and programs used by guests and employees; from websites, mobile app, Atmos™ Rewards and Huaka'i by Hawaiian loyalty programs, to airport kiosks and reservation records.
"We're doing something that no other
One App for All Your Travels
Beginning today, guests can manage their entire journey via a single Alaska Hawaiian mobile app, with the option to select either an Alaska Airlines or Hawaiian Airlines theme for the app's look and feel. The combined app offers better performance and simplified trip management, a single record locator for travel on either brand, as well as convenient self-service features, including:
- Canceling or changing a flight, including switching to an earlier or later flight on the same day.
- Using Apple Pay.
- Adding a lap child on domestic flights.
- Sharing a boarding pass.
- Using cash or points to book flights on over 30 airline partners, including oneworld alliance members, via the combined app, on alaskaair.com or hawaiianairlines.com.
- Pre-ordering First Class meals on Hawaiian Airlines, starting in May.
- Enrolling in TSA Touchless ID with Atmos Rewards membership and a known traveler number (KTN) and valid passport to gain access to expedited security lines at select airports.
One
While
Travelers will continue to be able to clearly select and book Hawaiian Airlines flights – now denoted as Operated by
Improved Airport Experience
In bringing its operations together, Hawaiian and
Airport signage is being updated to reflect combined operations, with Hawaiian or
Hawaiian has also joined
Boarding Process and Onboard Enhancements
Hawaiian Airlines today adopted
Once onboard, guests flying with Hawaiian Airlines will continue to experience the sights, sounds and flavors of Hawai'i, reflected in the genuine ho'okipa, or hospitality of inflight team members, island‑inspired meals by Hawai'i chefs, local products and music. As a new benefit, starting today, guests flying in Premium Class (formerly
The transition to a unified PSS marks a key milestone in Alaska Air Group's Alaska Accelerate strategic plan to deliver on the combined airline's vision of connecting guests to the world with a remarkable travel experience rooted in safety, care and performance.
Today, guests have access to an expanding network of destinations across the
For more information on investments in the Hawaiian Airlines experience and the ongoing combination with Alaska Airlines, please visit https://www.hawaiianairlines.com/content/hawaiian-is-here-to-stay.
About
Alaska Airlines, Hawaiian Airlines and Horizon Air are subsidiaries of Alaska Air Group, and McGee Air Services is a subsidiary of Alaska Airlines. We are a global airline with hubs in
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SOURCE Alaska Airlines
