Verra Mobility launches AutoKinex™ Virtual Agent to expedite car rental ancillary service selection with a seamless in-vehicle digital experience
Renters can skip the counter and select ancillary services like tolling, fuel and insurance directly from the vehicle interface, reducing wait times and improving agent efficiency
Powered by Verra Mobility's AutoKinex™ connected vehicle payments platform, Virtual Agent enables rental car customers to complete key steps of the rental experience directly through the vehicle's infotainment system. Once inside the car, renters can review key rental details and confirm or modify add-on services such as prepaid fuel, tolling or insurance coverage without returning to the rental counter.
By shifting traditionally manual, counter-based interactions into the vehicle, Virtual Agent helps rental car companies reduce counter congestion, lower costs and deliver a faster, more frictionless digital experience for customers.
The solution also enables rental providers to provide contextual notifications through the vehicle's infotainment system to drivers during their journey, offering timely prompts such as reminding customers to refuel before return or opt into a fuel program, helping drive incremental ancillary service revenue while improving customer experience.
A 2025 J.D. Power study found that overall satisfaction was notably higher among rental car customers who skipped the counter than among those who stopped at it.
"Rental car customers increasingly expect a frictionless, digital-first experience," said
Virtual Agent leverages AutoKinex's intelligent workflow automation to guide customers step-by-step through the rental process, ensuring accuracy and clarity. The solution integrates seamlessly with existing rental systems and is designed to scale across fleets and locations.
Key benefits of the system include:
- Counter-bypass enablement, reducing lines and wait times at rental facilities
- In-vehicle completion of rental agreement add-on preferences
- Improved customer experience through guided, self-service interactions
- Operational efficiency by minimizing manual processing and staff involvement
- Integrated, compliant workflows powered by AutoKinex automation
The AutoKinex Virtual Agent for rental car companies is available now.
For more information, visit: www.verramobility.com/autokinex-racs.
About Verra Mobility
Verra Mobility Corporation (NASDAQ: VRRM) is a leading provider of smart mobility technology solutions that make transportation safer, smarter and more connected. The company sits at the center of the mobility ecosystem, bringing together vehicles, hardware, software, data and people to enable safe, efficient solutions for customers globally. Verra Mobility's transportation safety systems and parking management solutions protect lives, improve urban and motorway mobility and support healthier communities. The company also solves complex payment, utilization and compliance challenges for fleet owners and rental car companies. Headquartered in
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SOURCE Verra Mobility