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DXC Technology launches AI workflow apps for insurance companies

April 9, 2026 9:02 AM

DXC Technology (NYSE: DXC) announced the launch of three new AI-driven workflow applications designed for insurance companies, according to a company press release. The Assure Smart Apps were introduced at the DXC Connect Insurance Executive Forum in March.

The applications include Claims Assistant, Engagement Assistant, and Underwriter Assistant. Claims Assistant addresses the claims lifecycle and aims to reduce claim cycle times by up to 35%. Engagement Assistant focuses on customer engagement across multiple channels, while Underwriter Assistant automates submission intake and decision guidance.

The apps are built on ServiceNow's platform and integrated with DXC's Assure Platform. According to the company, the applications can be implemented within 12 weeks and may reduce manual processes by 30-40% while cutting cycle process times by approximately 30%.

"By bringing together ServiceNow's agentic AI and workflow technology and DXC's deep insurance industry expertise, we're redefining what's possible in insurance operations," said Michael Park, SVP of Global Partnerships and Channels at ServiceNow.

DXC also demonstrated the Assure Smart App Studio during the event, where company engineers prototyped new AI agents and presented them within two days. Ray August, President of DXC Insurance Software and Business Process Services, stated the apps were designed to enable "incremental transformation" for customers.

The company reported it serves 21 of the top 25 insurers worldwide and has over 40 years of industry experience. DXC provides core insurance systems and technology services to enterprises and public sector organizations.

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