ChargePoint Holdings Inc. (NYSE: CHPT) announced the launch of two new customer service offerings: ChargePoint Premier Care and the ChargePoint Support Portal.

Premier Care provides personalized services with a dedicated expert for customers with large charger networks or complex operational needs. The service includes revenue reports, proactive tracking, network optimization, case management, and support with charger configurations.

The Support Portal serves as a self-service hub for station owners to manage technical assistance independently. Features include comprehensive case management for creating and tracking support cases, enhanced analytics with custom reports, and access to troubleshooting guides.

"Premier Care and Support Portal bookend ChargePoint's service offerings for charger management," said JD Singh, Chief Customer Experience Officer at ChargePoint. "Premier Care allows businesses to streamline operations with our industry-leading team, whereas the Support Portal makes operations easy and intuitive for those who prefer to fully manage their own charger base."

The Support Portal is included with all ChargePoint Cloud Plan Subscriptions and allows users to track parts and labor progress directly within the platform while minimizing dependence on support queues.

Both services are now available and join ChargePoint Assure and ChargePoint Safeguard Care in the company's portfolio of support solutions. The announcement was made in a company press release.

ChargePoint operates over 1.37 million public and private charging ports worldwide and has facilitated more than 21 billion electric miles since its founding in 2007.