AT&T launches app combining wireless and internet services
AT&T Inc. (NYSE: T) released a mobile application on March 18 that consolidates management of wireless and home internet services into a single platform. The app includes an artificial intelligence-powered assistant and allows customers to manage multiple services from one interface.
The application enables customers with both AT&T wireless and home internet subscriptions to access unified service management features. Users can set device downtime schedules, manage connected devices by grouping them, and access usage insights for calls, texts, and data consumption.
"Millions of customers already rely on our apps every month to manage their AT&T experience," said Kellyn Smith Kenny, chief marketing and growth officer at AT&T. "The new AT&T app is designed around our customers' lives, not just their bills, making it faster and easier to manage services, shop, get support when needed, and stay connected to what matters most."
The app features a shopping function that allows new customers to trial AT&T service directly through the application. Additional capabilities include device control features, internet backup options where available, and a centralized message center for AT&T notifications, texts, and emails.
Jenifer Robertson, AT&T's executive vice president and general manager for Mass Markets, stated that the app was developed based on customer feedback requesting simplicity, speed, and control features.
The application is available for download through the App Store and Google Play, as well as through AT&T's website. AT&T reported serving more than 100 million U.S. customers and nearly 2.5 million businesses through its various services.
