Zoom Communications Inc. (NASDAQ: ZM) announced expansion of its enterprise artificial intelligence platform, introducing workflow orchestration capabilities across its Workplace, Phone, and customer experience products. The updates enable organizations to automate tasks and trigger cross-system workflows from meetings, calls, and customer interactions.

The company introduced AI Companion 3.0, which rolls out across the Zoom Workplace app, Zoom Business Services, and Workvivo. Previously available only in web browsers, the platform connects conversations, enterprise data, and applications. Zoom reported that AI Companion Monthly Active Users more than tripled year-over-year in the fourth quarter of fiscal year 2026.

New Custom AI Companion capabilities allow organizations to build AI agents that retrieve insights, automate tasks, and orchestrate workflows across third-party systems including Salesforce, Slack, and ServiceNow. The platform includes 10 new secure connectors for enterprise data integration with platforms such as Box, Google Drive, and OneDrive.

"The next phase of enterprise AI will be defined by the ability to move from conversation to action," said Velchamy Sankarlingam, president of Product & Engineering at Zoom.

Zoom Workplace introduces new features including a simplified interface, live voice translator for real-time audio translation in five languages, and deepfake risk detection technology that alerts users to synthetic audio or video in meetings.

For Zoom Phone, which supports more than 10 million seats globally, the company added SMS capabilities for its Virtual Agent AI Receptionist and introduced Zoom Phone Mobile for business calls through native dialers while retaining AI calling features.

Zoom CX and Revenue Accelerator products will include AI Expert Assist 3.0 for contact centers and Customer Workflow Orchestration using natural-language workflow creation. The company reported high-double-digit growth in its Customer Experience division, with paid AI included in each of its top ten CX deals in the most recent quarter.