AT&T (NYSE: T) and RingCentral (NYSE: RNG) announced the addition of two AI-powered solutions to the AT&T Office@Hand business communications portfolio.

The companies introduced Office@Hand Contact Center, powered by RingCentral's RingCX platform, which consolidates customer interaction management across more than 20 channels including voice, email, webchat, SMS, WhatsApp, and Facebook. The platform provides automated transcripts, call scoring, coaching insights, and post-interaction analytics.

AT&T also launched Office@Hand RingSense, a conversational intelligence solution that analyzes customer calls and provides automatic transcripts, summaries, and sentiment analysis for sales and support teams.

"By expanding our decade-long partnership with RingCentral, we are able to bring contact center and conversational intelligence functionality to our portfolio," said Joe Petrocelli, vice president of Communications Services at AT&T Business.

La Mercedes Medical Centers in Florida has selected the AT&T Office@Hand Contact Center solution. "We chose AT&T Office@Hand Contact Center because of the simplicity and cost savings among all the other competitors," said Pablo Pita, IT director at the medical center.

The Office@Hand portfolio, which runs on RingCentral's RingEX platform, has operated as part of AT&T's business communications offerings since the companies established their partnership. The new additions expand the platform's capabilities to include AI-powered customer service and sales coaching tools.

Both Office@Hand Contact Center and Office@Hand RingSense are currently available to AT&T customers, according to the companies' joint statement.