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Five9 Reports First Quarter 2024 Results

May 2, 2024 4:05 PM

13% Year-Over-Year Growth in Total Revenue

20% Year-Over-Year Growth in Subscription Revenue

GAAP Operating Cash Flow of $32.4 Million

SAN RAMON, Calif.--(BUSINESS WIRE)-- Five9, Inc. (NASDAQ: FIVN), the Intelligent CX Platform provider, today reported results for the first quarter ended March 31, 2024.

First Quarter 2024 Financial Results

“We are pleased to report strong first quarter results with subscription revenue growing 20% year-over-year and adjusted EBITDA margin of 15%, helping drive robust LTM operating cash flow of $128 million. Five9 is changing the game for many of the largest brands in the world as we help them reimagine CX with our AI-infused data-centric platform combined with our passionate experts. We are also very excited to share that we signed our largest deal ever, a Fortune 50 financial services company, which is a testament to our continuing success in marching up-market. The market remains massive and underpenetrated, we believe we are a clear market leader, and we see a long runway ahead for durable growth.”

- Mike Burkland, Chairman and CEO, Five9

Business Outlook

Five9 provides guidance based on current market conditions and expectations. Five9 emphasizes that the guidance is subject to various important cautionary factors referenced in the section entitled "Forward-Looking Statements" below, including risks and uncertainties associated with the ongoing macroeconomic conditions.

With respect to Five9’s guidance as provided above, please refer to the “Reconciliation of GAAP Net Loss to Non-GAAP net income - Guidance” table for more details, including important assumptions upon which such guidance is based.

Conference Call Details

Five9 will discuss its first quarter 2024 results today, May 2, 2024, via Zoom webinar at 4:30 p.m. Eastern Time. To access the webinar, please register by clicking here. A copy of this press release will be furnished to the Securities and Exchange Commission on a Current Report on Form 8-K and will be posted to our website, prior to the conference call.

A live webcast and a replay will be available on the Investor Relations section of the Company’s web-site at http://investors.five9.com/.

Non-GAAP Financial Measures

In addition to disclosing financial measures prepared in accordance with U.S. generally accepted accounting principles (GAAP), this press release and the accompanying tables contain certain non-GAAP financial measures. We calculate adjusted gross profit and adjusted gross margin by adding back the following items to gross profit: depreciation, intangibles amortization, stock-based compensation, exit costs related to the closure and relocation of our Russian operations, acquisition and related transaction costs and one-time integration costs, and lease amortization for finance leases. We calculate adjusted EBITDA by adding back or removing the following items to or from GAAP net loss: depreciation and amortization, stock-based compensation, interest expense, gain on early extinguishment of debt, interest income and other, exit costs related to closure and relocation of our Russian operations, acquisition and related transaction costs and one-time integration costs, lease amortization for finance leases and provision for income taxes. We calculate non-GAAP operating income by adding back or removing the following items to or from GAAP loss from operations: stock-based compensation, intangibles amortization, exit costs related to the closure and relocation of our Russian operations, and acquisition and related transaction costs and one-time integration costs. We calculate non-GAAP net income by adding back or removing the following items to or from GAAP net loss: stock-based compensation, intangibles amortization, amortization of discount and issuance costs on convertible senior notes, exit costs related to the closure and relocation of our Russian operations, acquisition and related transaction costs and one-time integration costs, and gain on early extinguishment of debt. For the periods presented, these adjustments from GAAP net loss to non-GAAP net income do not include any presentation of the net tax effect of such adjustments given our significant net operating loss carryforwards. Non-GAAP financial measures do not have any standardized meaning and are therefore unlikely to be comparable to similarly titled measures presented by other companies. The Company considers these non-GAAP financial measures to be important because they provide useful measures of the operating performance of the Company, exclusive of factors that do not directly affect what we consider to be our core operating performance, as well as unusual events. The Company’s management uses these measures to (i) illustrate underlying trends in the Company’s business that could otherwise be masked by the effect of income or expenses that are excluded from non-GAAP measures, and (ii) establish budgets and operational goals for managing the Company’s business and evaluating its performance. In addition, investors often use similar measures to evaluate the operating performance of a company. Non-GAAP financial measures are presented only as supplemental information for purposes of understanding the Company’s operating results. The non-GAAP financial measures should not be considered a substitute for financial information presented in accordance with GAAP. Please see the reconciliation of non-GAAP financial measures set forth in this release.

Forward-Looking Statements

This news release contains certain forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995, including the statements in the quote from our Chairman and Chief Executive Officer, including statements regarding Five9’s market opportunity and size and ability to capitalize on that opportunity, up-market momentum and outlook, market position, AI and automation initiatives and the advantages thereof, results and outlook, and the second quarter and full year 2024 financial projections set forth under the caption “Business Outlook,” that are based on our current expectations and involve numerous risks and uncertainties that may cause these forward-looking statements to be inaccurate. Risks that may cause these forward-looking statements to be inaccurate include, among others: (i) the impact of adverse economic conditions, including the impact of macroeconomic deterioration, including continued inflation, increased interest rates, supply chain disruptions, decreased economic output and fluctuations in currency rates, the impact of the Russia-Ukraine conflict, the impact of the conflict in Israel, and other factors, may continue to harm our business; (ii) if we are unable to attract new clients or sell additional services and functionality to our existing clients, our revenue and revenue growth will be harmed; (iii) if our existing clients terminate their subscriptions or reduce their subscriptions and related usage, or fail to grow subscriptions at the rate they have in the past or that we might expect, our revenues and gross margins will be harmed and we will be required to spend more money to grow our client base; (iv) because a significant percentage of our revenue is derived from existing clients, downturns or upturns in new sales will not be immediately reflected in our operating results and may be difficult to discern; (v) if we fail to manage our technical operations infrastructure, our existing clients may experience service outages, our new clients may experience delays in the deployment of our solution and we could be subject to, among other things, claims for credits or damages; (vi) we have established, and are continuing to increase, our network of technology solution distributors and resellers to sell our solution; our failure to effectively develop, manage, and maintain this network could materially harm our revenues; (vii) our quarterly and annual results may fluctuate significantly, including as a result of the timing and success of new product and feature introductions by us, may not fully reflect the underlying performance of our business and may result in decreases in the price of our common stock; (viii) if we are unable to attract and retain highly skilled leaders and other employees, our business and results of operations may be adversely affected; (ix) our historical growth may not be indicative of our future growth, and even if we continue to grow rapidly, we may fail to manage our growth effectively; (x) failure to adequately retain and expand our sales force will impede our growth; (xi) further development of our AI solutions may not be successful and may result in reputational harm and our future operating results could be materially harmed; (xii) the AI technology and features incorporated into our solution include new and evolving technologies that may present both legal and business risks; (xiii) the use of AI by our workforce may present risks to our business; (xiv) the contact center software solutions market is subject to rapid technological change, and we must develop and sell incremental and new cloud contact center solutions, which we refer to as our solution, in order to maintain and grow our business; (xv) our growth depends in part on the success of our strategic relationships with third parties and our failure to successfully maintain, grow and manage these relationships could harm our business; (xvi) the markets in which we participate involve a high number of competitors that is continuing to increase, and if we do not compete effectively, our operating results could be harmed; (xvii) we continue to expand our international operations, which exposes us to significant macroeconomic and other risks; (xviii) security breaches and improper access to, use of, or disclosure of our data or our clients’ data, or other cyber attacks on our systems, could result in litigation and regulatory risk, harm our reputation, our business or financial results; (xix) we may acquire other companies, or technologies, or be the target of strategic transactions, or be impacted by transactions by other companies, which could divert our management’s attention, result in additional dilution to our stockholders or use a significant amount of our cash resources and otherwise disrupt our operations and harm our operating results; (xx) we sell our solution to larger organizations that require longer sales and implementation cycles and often demand more configuration and integration services or customized features and functions that we may not offer, any of which could delay or prevent these sales and harm our growth rates, business and operating results; (xxi) we rely on third-party telecommunications and internet service providers to provide our clients and their customers with telecommunication services and connectivity to our cloud contact center software and any failure by these service providers to provide reliable services could cause us to lose clients and subject us to claims for credits or damages, among other things; (xxii) we have a history of losses and we may be unable to achieve or sustain profitability; (xxiii) our stock price has been volatile, may continue to be volatile and may decline, including due to factors beyond our control; (xxiv) we may not be able to secure additional financing on favorable terms, or at all, to meet our future capital needs; (xxv) failure to comply with laws and regulations could harm our business and our reputation; (xxvi) we may not have sufficient cash to service our convertible senior notes and repay such notes, if required, and other risks attendant to our convertible senior notes and increased debt levels; and (xxvii) the other risks detailed from time-to-time under the caption “Risk Factors” and elsewhere in our Securities and Exchange Commission filings and reports, including, but not limited to, our most recent annual report on Form 10-K and quarterly reports on Form 10-Q. Such forward-looking statements speak only as of the date hereof and readers should not unduly rely on such statements. We undertake no obligation to update the information contained in this press release, including in any forward-looking statements.

About Five9

The Five9 Intelligent CX Platform provides a comprehensive suite of solutions for orchestrating fluid customer experiences. Our cloud-native, multi-tenant, scalable, reliable, and secure platform includes contact center; omni-channel engagement; Workforce Engagement Management; extensibility through more than 1,000 partners; and innovative, practical AI, automation and journey analytics that are embedded as part of the platform. Five9 brings the power of people, technology, and partners to more than 3,000 organizations worldwide. For more information, visit www.five9.com.

FIVE9, INC.

CONDENSED CONSOLIDATED BALANCE SHEETS

(In thousands)

(Unaudited)

March 31, 2024

December 31, 2023

ASSETS

Current assets:

Cash and cash equivalents

$

240,190

$

143,201

Marketable investments

843,212

587,096

Accounts receivable, net

103,157

97,424

Prepaid expenses and other current assets

35,627

34,622

Deferred contract acquisition costs, net

67,169

61,711

Total current assets

1,289,355

924,054

Property and equipment, net

113,640

108,572

Operating lease right-of-use assets

36,215

38,873

Finance lease right-of-use assets

4,108

4,564

Intangible assets, net

35,675

38,323

Goodwill

227,269

227,412

Other assets

16,668

16,199

Deferred contract acquisition costs, net — less current portion

148,408

136,571

Total assets

$

1,871,338

$

1,494,568

LIABILITIES AND STOCKHOLDERS’ EQUITY

Current liabilities:

Accounts payable

$

25,671

$

24,399

Accrued and other current liabilities

79,185

62,131

Operating lease liabilities

9,880

10,731

Finance lease liabilities

1,791

1,767

Deferred revenue

67,019

68,187

Total current liabilities

183,546

167,215

Convertible senior notes

1,160,972

742,125

Operating lease liabilities — less current portion

34,207

36,378

Finance lease liabilities — less current portion

2,414

2,877

Other long-term liabilities

6,601

7,888

Total liabilities

1,387,740

956,483

Stockholders’ equity:

Common stock

74

73

Additional paid-in capital

895,754

942,280

Accumulated other comprehensive (loss) income

(303

)

582

Accumulated deficit

(411,927

)

(404,850

)

Total stockholders’ equity

483,598

538,085

Total liabilities and stockholders’ equity

$

1,871,338

$

1,494,568

FIVE9, INC.

CONDENSED CONSOLIDATED STATEMENTS OF OPERATIONS

(In thousands, except per share data)

(Unaudited)

Three Months Ended

March 31, 2024

March 31, 2023

Revenue

$

247,010

$

218,439

Cost of revenue

114,530

104,756

Gross profit

132,480

113,683

Operating expenses:

Research and development

41,518

38,108

Sales and marketing

81,109

76,314

General and administrative

30,548

28,258

Total operating expenses

153,175

142,680

Loss from operations

(20,695

)

(28,997

)

Other income (expense), net:

Interest expense

(2,567

)

(1,845

)

Gain on early extinguishment of debt

6,615

Interest income and other

10,559

4,121

Total other income (expense), net

14,607

2,276

Loss before income taxes

(6,088

)

(26,721

)

Provision for income taxes

989

527

Net loss

$

(7,077

)

$

(27,248

)

Net loss per share:

Basic and diluted

$

(0.10

)

$

(0.38

)

Shares used in computing net loss per share:

Basic and diluted

73,488

71,259

FIVE9, INC.

CONDENSED CONSOLIDATED STATEMENTS OF CASH FLOWS

(In thousands)

(Unaudited)

Three Months Ended

March 31, 2024

March 31, 2023

Cash flows from operating activities:

Net loss

$

(7,077

)

$

(27,248

)

Adjustments to reconcile net loss to net cash provided by operating activities:

Depreciation and amortization

12,183

11,347

Amortization of operating lease right-of-use assets

3,323

2,934

Amortization of deferred contract acquisition costs

16,269

12,423

Accretion of discount on marketable investments

(4,935

)

(1,863

)

Provision for credit losses

352

317

Stock-based compensation

44,684

50,743

Amortization of discount and issuance costs on convertible senior notes

1,074

908

Gain on early extinguishment of debt

(6,615

)

Deferred taxes

248

59

Other

(286

)

439

Changes in operating assets and liabilities:

Accounts receivable

(6,085

)

(908

)

Prepaid expenses and other current assets

(1,003

)

(2,307

)

Deferred contract acquisition costs

(33,565

)

(20,665

)

Other assets

(781

)

(4,231

)

Accounts payable

1,279

1,557

Accrued and other current liabilities

15,832

7,725

Deferred revenue

(1,452

)

181

Other liabilities

(1,092

)

2,001

Net cash provided by operating activities

32,353

33,412

Cash flows from investing activities:

Purchases of marketable investments

(524,865

)

(140,892

)

Proceeds from sales of marketable investments

12,517

Proceeds from maturities of marketable investments

260,619

76,940

Purchases of property and equipment

(11,951

)

(9,928

)

Capitalization of software development costs

(3,242

)

(1,806

)

Cash paid to acquire Aceyus

99

Net cash used in investing activities

(266,823

)

(75,686

)

Cash flows from financing activities:

Proceeds from issuance of 2029 convertible senior notes, net of issuance costs

728,873

Payments for capped call transactions associated with the 2029 convertible senior notes

(93,438

)

Repurchase of a portion of 2025 convertible senior notes, net of costs

(304,485

)

Cash received from partial termination of capped calls associated with the 2025 convertible senior notes

539

Proceeds from exercise of common stock options

386

3,125

Payment of finance lease liabilities

(479

)

Net cash provided by financing activities

331,396

3,125

Net increase (decrease) in cash and cash equivalents

96,926

(39,149

)

Cash, cash equivalents and restricted cash:

Beginning of period

144,842

180,987

End of period

$

241,768

$

141,838

FIVE9, INC.

RECONCILIATION OF GAAP GROSS PROFIT TO ADJUSTED GROSS PROFIT

(In thousands, except percentages)

(Unaudited)

Three Months Ended

March 31, 2024

March 31, 2023

GAAP gross profit

$

132,480

$

113,683

GAAP gross margin

53.6

%

52.0

%

Non-GAAP adjustments:

Depreciation

6,965

6,061

Intangibles amortization

2,648

2,846

Stock-based compensation

7,603

9,333

Exit costs related to closure and relocation of Russian operations

23

Acquisition and related transaction costs and one-time integration costs

34

Lease amortization for finance leases

457

Adjusted gross profit

$

150,153

$

131,980

Adjusted gross margin

60.8

%

60.4

%

FIVE9, INC.

RECONCILIATION OF GAAP NET LOSS TO ADJUSTED EBITDA

(In thousands, except percentages)

(Unaudited)

Three Months Ended

March 31, 2024

March 31, 2023

GAAP net loss

$

(7,077

)

$

(27,248

)

Non-GAAP adjustments:

Depreciation and amortization

12,183

11,347

Stock-based compensation

44,684

50,743

Interest expense

2,567

1,845

Gain on early extinguishment of debt

(6,615

)

Interest income and other

(10,559

)

(4,121

)

Exit costs related to closure and relocation of Russian operations (1)

25

596

Acquisition and related transaction costs and one-time integration costs

932

1,455

Lease amortization for finance leases

457

Provision for income taxes

989

527

Adjusted EBITDA

$

37,586

$

35,144

Adjusted EBITDA as % of revenue

15.2

%

16.1

%

(1) Exit costs related to the closure and relocation of our Russian operations was $0.1 million during the three months ended March 31, 2024. The $0.0 million adjustment presented above was net of $0.1 million included in “Interest (income) and other.” Exit costs related to the closure and relocation of our Russian operations was $0.7 million during the three months ended March 31, 2024. The $0.6 million adjustment presented above was net of $0.1 million included in “Interest (income) and other.”

FIVE9, INC.

RECONCILIATION OF GAAP OPERATING LOSS TO NON-GAAP OPERATING INCOME

(In thousands)

(Unaudited)

Three Months Ended

March 31, 2024

March 31, 2023

Loss from operations

$

(20,695

)

$

(28,997

)

Non-GAAP adjustments:

Stock-based compensation

44,684

50,743

Intangibles amortization

2,648

2,846

Exit costs related to closure and relocation of Russian operations

25

596

Acquisition and related transaction costs and one-time integration costs

932

1,455

Non-GAAP operating income

$

27,594

$

26,643

FIVE9, INC.

RECONCILIATION OF GAAP NET LOSS TO NON-GAAP NET INCOME

(In thousands, except per share data)

(Unaudited)

Three Months Ended

March 31, 2024

March 31, 2023

GAAP net loss

$

(7,077

)

$

(27,248

)

Non-GAAP adjustments:

Stock-based compensation

44,684

50,743

Intangibles amortization

2,648

2,846

Amortization of discount and issuance costs on convertible senior notes

1,074

908

Gain on early extinguishment of debt

(6,615

)

Exit costs related to closure and relocation of Russian operations

94

741

Acquisition and related transaction costs and one-time integration costs

932

1,455

Income tax expense effects (1)

Non-GAAP net income

$

35,740

$

29,445

GAAP net loss per share:

Basic and diluted

$

(0.10

)

$

(0.38

)

Non-GAAP net income per share:

Basic

$

0.49

$

0.41

Diluted

$

0.48

$

0.41

Shares used in computing GAAP net loss per share:

Basic and diluted

73,488

71,259

Shares used in computing non-GAAP net income per share:

Basic

73,488

71,259

Diluted

74,404

72,330

(1)

Non-GAAP adjustments do not have an impact on our federal income tax provision due to past non-GAAP losses, and state taxes are immaterial.

FIVE9, INC.

SUMMARY OF STOCK-BASED COMPENSATION, DEPRECIATION AND INTANGIBLES AMORTIZATION

(In thousands)

(Unaudited)

Three Months Ended

March 31, 2024

March 31, 2023

Stock-Based
Compensation

Depreciation

Intangibles
Amortization

Stock-Based
Compensation

Depreciation

Intangibles
Amortization

Cost of revenue

$

7,603

$

6,965

$

2,648

$

9,333

$

6,061

$

2,846

Research and development

10,930

890

12,382

872

Sales and marketing

14,020

27

17,045

1

General and administrative

12,131

1,653

11,983

1,567

Total

$

44,684

$

9,535

$

2,648

$

50,743

$

8,501

$

2,846

FIVE9, INC.

RECONCILIATION OF GAAP NET LOSS TO NON-GAAP NET INCOME – GUIDANCE(1)

(In thousands, except per share data)

(Unaudited)

Three Months Ending

Year Ending

June 30, 2024

December 31, 2024

Low

High

Low

High

GAAP net loss

$

(20,587

)

$

(17,089

)

$

(32,884

)

$

(25,876

)

Non-GAAP adjustments:

Stock-based compensation(2)

46,315

44,315

179,560

175,560

Intangibles amortization

2,643

2,643

10,575

10,575

Amortization of discount and issuance costs on convertible senior notes

1,433

1,433

5,542

5,542

Exit costs related to closure and relocation of Russian operations

94

94

Acquisition and related transaction costs and one-time integration costs(3)

1,654

1,654

5,610

5,610

Gain on early extinguishment of debt

(6,615

)

(6,615

)

Income tax expense effects(4)

Non-GAAP net income

$

31,458

$

32,956

$

161,882

$

164,890

GAAP net loss per share, basic and diluted

$

(0.28

)

$

(0.23

)

$

(0.44

)

$

(0.35

)

Non-GAAP net income per share:

Basic

$

0.42

$

0.44

$

2.18

$

2.22

Diluted

$

0.42

$

0.44

$

2.15

$

2.19

Shares used in computing GAAP net loss per share and non-GAAP net income per share:

Basic

74,300

74,300

74,200

74,200

Diluted

74,900

74,900

75,200

75,200

(1)

Represents guidance discussed on May 2, 2024. Reader shall not construe presentation of this information after May 2, 2024 as an update or reaffirmation of such guidance.

(2)

Stock-based compensation expenses are based on a range of probable significance, assuming market price for our common stock that is approximately consistent with current levels.

(3)

Acquisition and related transaction costs and one-time integration costs are based on a range of probable significance for completed acquisitions, and no new acquisitions assumed.

(4)

Non-GAAP adjustments do not have an impact on our federal income tax provision due to past non-GAAP losses, and state taxes are immaterial.

Investor Relations Contacts:

Five9, Inc.

Barry Zwarenstein

Chief Financial Officer

925-201-2000 ext. 5959

[email protected]

The Blueshirt Group for Five9, Inc.

Lisa Laukkanen

415-217-4967

[email protected]

Source: Five9, Inc.

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