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Amazon.com Announces First Quarter Results

April 28, 2022 4:01 PM

SEATTLE--(BUSINESS WIRE)-- Amazon.com, Inc. (NASDAQ: AMZN) today announced financial results for its first quarter ended March 31, 2022.

“The pandemic and subsequent war in Ukraine have brought unusual growth and challenges,” said Andy Jassy, Amazon CEO. “With AWS growing 34% annually over the last two years, and 37% year-over-year in the first quarter, AWS has been integral in helping companies weather the pandemic and move more of their workloads into the cloud. Our Consumer business has grown 23% annually over the past two years, with extraordinary growth in 2020 of 39% year-over-year that necessitated doubling the size of our fulfillment network that we’d built over Amazon’s first 25 years—and doing so in just 24 months. Today, as we’re no longer chasing physical or staffing capacity, our teams are squarely focused on improving productivity and cost efficiencies throughout our fulfillment network. We know how to do this and have done it before. This may take some time, particularly as we work through ongoing inflationary and supply chain pressures, but we see encouraging progress on a number of customer experience dimensions, including delivery speed performance as we’re now approaching levels not seen since the months immediately preceding the pandemic in early 2020.”

Highlights

Shopping

Entertainment

Devices and Services

Emerging Businesses

Amazon Web Services

Investing in Employees and Our Workplace

Supporting Communities, Selling Partners, and the Economy

Protecting the Planet

Financial Guidance

The following forward-looking statements reflect Amazon.com’s expectations as of April 28, 2022, and are subject to substantial uncertainty. Our results are inherently unpredictable and may be materially affected by many factors, such as uncertainty regarding the impacts of the COVID-19 pandemic, fluctuations in foreign exchange rates, changes in global economic conditions and customer demand and spending, inflation, labor market and global supply chain constraints, world events, the rate of growth of the Internet, online commerce, and cloud services, and the various factors detailed below. This guidance reflects our estimates as of April 28, 2022 regarding the impacts of the COVID-19 pandemic on our operations as well as the effect of other factors discussed above.

Second Quarter 2022 Guidance

A conference call will be webcast live today at 2:30 p.m. PT/5:30 p.m. ET, and will be available for at least three months at amazon.com/ir. This call will contain forward-looking statements and other material information regarding the Company’s financial and operating results.

These forward-looking statements are inherently difficult to predict. Actual results and outcomes could differ materially for a variety of reasons, including, in addition to the factors discussed above, the amount that Amazon.com invests in new business opportunities and the timing of those investments, the mix of products and services sold to customers, the mix of net sales derived from products as compared with services, the extent to which we owe income or other taxes, competition, management of growth, potential fluctuations in operating results, international growth and expansion, the outcomes of claims, litigation, government investigations, and other proceedings, fulfillment, sortation, delivery, and data center optimization, risks of inventory management, variability in demand, the degree to which the Company enters into, maintains, and develops commercial agreements, proposed and completed acquisitions and strategic transactions, payments risks, and risks of fulfillment throughput and productivity. Other risks and uncertainties include, among others, risks related to new products, services, and technologies, system interruptions, government regulation and taxation, and fraud. In addition, global economic conditions and additional or unforeseen effects from the COVID-19 pandemic amplify many of these risks. More information about factors that potentially could affect Amazon.com’s financial results is included in Amazon.com’s filings with the Securities and Exchange Commission (“SEC”), including its most recent Annual Report on Form 10-K and subsequent filings.

Our investor relations website is amazon.com/ir and we encourage investors to use it as a way of easily finding information about us. We promptly make available on this website, free of charge, the reports that we file or furnish with the SEC, corporate governance information (including our Code of Business Conduct and Ethics), and select press releases, which may contain material information about us, and you may subscribe to be notified of new information posted to this site.

About Amazon

Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. Amazon strives to be Earth’s Most Customer-Centric Company, Earth’s Best Employer, and Earth’s Safest Place to Work. Customer reviews, 1-Click shopping, personalized recommendations, Prime, Fulfillment by Amazon, AWS, Kindle Direct Publishing, Kindle, Career Choice, Fire tablets, Fire TV, Amazon Echo, Alexa, Just Walk Out technology, Amazon Studios, and The Climate Pledge are some of the things pioneered by Amazon. For more information, visit amazon.com/about and follow @AmazonNews.

AMAZON.COM, INC.

Consolidated Statements of Cash Flows

(in millions)

(unaudited)

Three Months Ended
March 31,

Twelve Months Ended
March 31,

2021

2022

2021

2022

CASH, CASH EQUIVALENTS, AND RESTRICTED CASH, BEGINNING OF PERIOD

$

42,377

$

36,477

$

27,505

$

34,155

OPERATING ACTIVITIES:

Net income (loss)

8,107

(3,844

)

26,903

21,413

Adjustments to reconcile net income (loss) to net cash from operating activities:

Depreciation and amortization of property and equipment and capitalized content costs, operating lease assets, and other

7,508

8,978

27,397

35,766

Stock-based compensation

2,306

3,250

9,757

13,701

Other operating expense (income), net

30

215

(108

)

322

Other expense (income), net

(1,456

)

8,689

(4,603

)

(4,161

)

Deferred income taxes

1,703

(2,001

)

827

(4,014

)

Changes in operating assets and liabilities:

Inventories

(304

)

(2,614

)

(4,545

)

(11,797

)

Accounts receivable, net and other

(2,255

)

(1,516

)

(11,686

)

(17,424

)

Accounts payable

(8,266

)

(9,380

)

17,258

2,488

Accrued expenses and other

(4,060

)

(5,903

)

4,455

280

Unearned revenue

900

1,336

1,558

2,750

Net cash provided by (used in) operating activities

4,213

(2,790

)

67,213

39,324

INVESTING ACTIVITIES:

Purchases of property and equipment

(12,082

)

(14,951

)

(45,427

)

(63,922

)

Proceeds from property and equipment sales and incentives

895

1,209

4,624

5,971

Acquisitions, net of cash acquired, and other

(630

)

(6,341

)

(2,864

)

(7,696

)

Sales and maturities of marketable securities

17,826

22,753

56,437

64,311

Purchases of marketable securities

(14,675

)

(1,764

)

(72,153

)

(47,246

)

Net cash provided by (used in) investing activities

(8,666

)

906

(59,383

)

(48,582

)

FINANCING ACTIVITIES:

Common stock repurchased

(2,666

)

(2,666

)

Proceeds from short-term debt, and other

1,926

13,743

8,105

19,773

Repayments of short-term debt, and other

(2,001

)

(6,231

)

(7,547

)

(11,983

)

Proceeds from long-term debt

111

10,560

18,892

Repayments of long-term debt

(39

)

(1,556

)

(1,551

)

Principal repayments of finance leases

(3,406

)

(2,777

)

(11,448

)

(10,534

)

Principal repayments of financing obligations

(67

)

(79

)

(103

)

(174

)

Net cash provided by (used in) financing activities

(3,476

)

1,990

(1,989

)

11,757

Foreign currency effect on cash, cash equivalents, and restricted cash

(293

)

16

809

(55

)

Net increase (decrease) in cash, cash equivalents, and restricted cash

(8,222

)

122

6,650

2,444

CASH, CASH EQUIVALENTS, AND RESTRICTED CASH, END OF PERIOD

$

34,155

$

36,599

$

34,155

$

36,599

SUPPLEMENTAL CASH FLOW INFORMATION:

Cash paid for interest on debt

$

276

$

279

$

902

$

1,101

Cash paid for operating leases

1,640

2,367

5,086

7,449

Cash paid for interest on finance leases

157

107

601

471

Cash paid for interest on financing obligations

33

58

113

178

Cash paid for income taxes, net of refunds

801

453

2,209

3,340

Assets acquired under operating leases

3,536

2,175

17,345

24,008

Property and equipment acquired under finance leases

2,067

166

11,489

5,160

Property and equipment acquired under build-to-suit arrangements

887

1,332

2,775

6,061

AMAZON.COM, INC.

Consolidated Statements of Operations

(in millions, except per share data)

(unaudited)

Three Months Ended
March 31,

2021

2022

Net product sales

$

57,491

$

56,455

Net service sales

51,027

59,989

Total net sales

108,518

116,444

Operating expenses:

Cost of sales

62,403

66,499

Fulfillment

16,530

20,271

Technology and content

12,488

14,842

Sales and marketing

6,207

8,320

General and administrative

1,987

2,594

Other operating expense (income), net

38

249

Total operating expenses

99,653

112,775

Operating income

8,865

3,669

Interest income

105

108

Interest expense

(399

)

(472

)

Other income (expense), net

1,697

(8,570

)

Total non-operating income (expense)

1,403

(8,934

)

Income (loss) before income taxes

10,268

(5,265

)

Benefit (provision) for income taxes

(2,156

)

1,422

Equity-method investment activity, net of tax

(5

)

(1

)

Net income (loss)

$

8,107

$

(3,844

)

Basic earnings per share

$

16.09

$

(7.56

)

Diluted earnings per share

$

15.79

$

(7.56

)

Weighted-average shares used in computation of earnings per share:

Basic

504

509

Diluted

513

509

AMAZON.COM, INC.

Consolidated Statements of Comprehensive Income

(in millions)

(unaudited)

Three Months Ended
March 31,

2021

2022

Net income (loss)

$

8,107

$

(3,844

)

Other comprehensive income (loss):

Foreign currency translation adjustments, net of tax of $13 and $(16)

(374

)

(333

)

Net change in unrealized gains (losses) on available-for-sale debt securities:

Unrealized gains (losses), net of tax of $30 and $1

(98

)

(662

)

Reclassification adjustment for losses (gains) included in “Other income (expense), net,” net of tax of $4 and $0

(14

)

6

Net unrealized gains (losses) on available-for-sale debt securities

(112

)

(656

)

Total other comprehensive income (loss)

(486

)

(989

)

Comprehensive income (loss)

$

7,621

$

(4,833

)

AMAZON.COM, INC.

Segment Information

(in millions)

(unaudited)

Three Months Ended
March 31,

2021

2022

North America

Net sales

$

64,366

$

69,244

Operating expenses

60,916

70,812

Operating income (loss)

$

3,450

$

(1,568

)

International

Net sales

$

30,649

$

28,759

Operating expenses

29,397

30,040

Operating income (loss)

$

1,252

$

(1,281

)

AWS

Net sales

$

13,503

$

18,441

Operating expenses

9,340

11,923

Operating income

$

4,163

$

6,518

Consolidated

Net sales

$

108,518

$

116,444

Operating expenses

99,653

112,775

Operating income

8,865

3,669

Total non-operating income (expense)

1,403

(8,934

)

Benefit (provision) for income taxes

(2,156

)

1,422

Equity-method investment activity, net of tax

(5

)

(1

)

Net income (loss)

$

8,107

$

(3,844

)

Segment Highlights:

Y/Y net sales growth (decline):

North America

40

%

8

%

International

60

(6

)

AWS

32

37

Consolidated

44

7

Net sales mix:

North America

59

%

59

%

International

28

25

AWS

13

16

Consolidated

100

%

100

%

AMAZON.COM, INC.

Consolidated Balance Sheets

(in millions, except per share data)

(unaudited)

December 31, 2021

March 31, 2022

ASSETS

Current assets:

Cash and cash equivalents

$

36,220

$

36,393

Marketable securities

59,829

29,992

Inventories

32,640

34,987

Accounts receivable, net and other

32,891

32,504

Total current assets

161,580

133,876

Property and equipment, net

160,281

168,468

Operating leases

56,082

56,161

Goodwill

15,371

20,229

Other assets

27,235

32,033

Total assets

$

420,549

$

410,767

LIABILITIES AND STOCKHOLDERS’ EQUITY

Current liabilities:

Accounts payable

$

78,664

$

68,547

Accrued expenses and other

51,775

58,141

Unearned revenue

11,827

12,820

Total current liabilities

142,266

139,508

Long-term lease liabilities

67,651

65,731

Long-term debt

48,744

47,556

Other long-term liabilities

23,643

23,971

Commitments and contingencies

Stockholders’ equity:

Preferred stock, $0.01 par value:

Authorized shares — 500

Issued and outstanding shares — none

Common stock, $0.01 par value:

Authorized shares — 5,000

Issued shares — 532 and 533

Outstanding shares — 509 and 509

5

5

Treasury stock, at cost

(1,837

)

(4,503

)

Additional paid-in capital

55,538

58,793

Accumulated other comprehensive income (loss)

(1,376

)

(2,365

)

Retained earnings

85,915

82,071

Total stockholders’ equity

138,245

134,001

Total liabilities and stockholders’ equity

$

420,549

$

410,767

AMAZON.COM, INC.

Supplemental Financial Information and Business Metrics

(in millions, except per share data)

(unaudited)

Q4 2020

Q1 2021

Q2 2021

Q3 2021

Q4 2021

Q1 2022

Y/Y %
Change

Cash Flows and Shares

Operating cash flow -- trailing twelve months (TTM)

$

66,064

$

67,213

$

59,322

$

54,671

$

46,327

$

39,324

(41

) %

Operating cash flow -- TTM Y/Y growth (decline)

72

%

69

%

16

%

(1

)%

(30

)%

(41

)%

N/A

Purchases of property and equipment, net of proceeds from sales and incentives -- TTM

$

35,044

$

40,803

$

47,176

$

52,119

$

55,396

$

57,951

42

%

Principal repayments of finance leases -- TTM

$

10,642

$

11,448

$

11,435

$

11,271

$

11,163

$

10,534

(8

) %

Principal repayments of financing obligations -- TTM

$

53

$

103

$

116

$

124

$

162

$

174

70

%

Equipment acquired under finance leases -- TTM (1)

$

9,104

$

8,936

$

7,295

$

5,738

$

4,422

$

2,764

(69

) %

Principal repayments of all other finance leases -- TTM (2)

$

427

$

525

$

550

$

582

$

687

$

714

36

%

Free cash flow -- TTM (3)

$

31,020

$

26,410

$

12,146

$

2,552

$

(9,069

)

$

(18,627

)

(171

) %

Free cash flow less principal repayments of finance leases and financing obligations

-- TTM (4)

$

20,325

$

14,859

$

595

$

(8,843

)

$

(20,394

)

$

(29,335

)

(297

) %

Free cash flow less equipment finance leases and principal repayments of all other finance leases and financing obligations -- TTM (5)

$

21,436

$

16,846

$

4,185

$

(3,892

)

$

(14,340

)

$

(22,279

)

(232

) %

Common shares and stock-based awards outstanding

518

519

522

523

523

523

1

%

Common shares outstanding

503

504

506

507

509

509

1

%

Stock-based awards outstanding

15

15

16

16

14

14

(3

) %

Stock-based awards outstanding -- % of common shares outstanding

3.0

%

2.9

%

3.1

%

3.1

%

2.8

%

2.8

%

N/A

Results of Operations

Worldwide (WW) net sales

$

125,555

$

108,518

$

113,080

$

110,812

$

137,412

$

116,444

7

%

WW net sales -- Y/Y growth, excluding F/X

42

%

41

%

24

%

15

%

10

%

9

%

N/A

WW net sales -- TTM

$

386,064

$

419,130

$

443,298

$

457,965

$

469,822

$

477,748

14

%

WW net sales -- TTM Y/Y growth, excluding F/X

37

%

40

%

36

%

30

%

21

%

14

%

N/A

Operating income

$

6,873

$

8,865

$

7,702

$

4,852

$

3,460

$

3,669

(59

) %

F/X impact -- favorable (unfavorable)

$

142

$

107

$

7

$

(20

)

$

57

$

126

N/A

Operating income -- Y/Y growth (decline), excluding F/X

74

%

120

%

32

%

(21

)%

(50

)%

(60

)%

N/A

Operating margin -- % of WW net sales

5.5

%

8.2

%

6.8

%

4.4

%

2.5

%

3.2

%

N/A

Operating income -- TTM

$

22,899

$

27,775

$

29,634

$

28,292

$

24,879

$

19,683

(29

) %

Operating income -- TTM Y/Y growth (decline), excluding F/X

54

%

93

%

73

%

41

%

8

%

(30

)%

N/A

Operating margin -- TTM % of WW net sales

5.9

%

6.6

%

6.7

%

6.2

%

5.3

%

4.1

%

N/A

Net income (loss)

$

7,222

$

8,107

$

7,778

$

3,156

$

14,323

$

(3,844

)

(147

) %

Net income (loss) per diluted share

$

14.09

$

15.79

$

15.12

$

6.12

$

27.75

$

(7.56

)

(148

) %

Net income -- TTM

$

21,331

$

26,903

$

29,438

$

26,263

$

33,364

$

21,413

(20

) %

Net income per diluted share -- TTM

$

41.83

$

52.59

$

57.47

$

51.14

$

64.81

$

41.54

(21

) %

______________________________

(1)

For the twelve months ended March 31, 2021 and 2022, this amount relates to equipment included in “Property and equipment acquired under finance leases” of $11,489 million and $5,160 million.

(2)

For the twelve months ended March 31, 2021 and 2022, this amount relates to property included in “Principal repayments of finance leases” of $11,448 million and $10,534 million.

(3)

Free cash flow is cash flow from operations reduced by “Purchases of property and equipment, net of proceeds from sales and incentives.”

(4)

Free cash flow less principal repayments of finance leases and financing obligations is free cash flow reduced by “Principal repayments of finance leases” and “Principal repayments of financing obligations.”

(5)

Free cash flow less equipment finance leases and principal repayments of all other finance leases and financing obligations is free cash flow reduced by equipment acquired under finance leases, which is included in “Property and equipment acquired under finance leases,” principal repayments of all other finance lease liabilities, which is included in “Principal repayments of finance leases,” and “Principal repayments of financing obligations.”

AMAZON.COM, INC.

Supplemental Financial Information and Business Metrics

(in millions)

(unaudited)

Q4 2020

Q1 2021

Q2 2021

Q3 2021

Q4 2021

Q1 2022

Y/Y %
Change

Segments

North America Segment:

Net sales

$

75,346

$

64,366

$

67,550

$

65,557

$

82,360

$

69,244

8

%

Net sales -- Y/Y growth, excluding F/X

40

%

39

%

21

%

10

%

9

%

8

%

N/A

Net sales -- TTM

$

236,282

$

254,521

$

266,635

$

272,819

$

279,833

$

284,711

12

%

Operating income (loss)

$

2,946

$

3,450

$

3,147

$

880

$

(206

)

$

(1,568

)

(145

) %

F/X impact -- favorable

$

7

$

8

$

34

$

14

$

32

$

42

N/A

Operating income (loss) -- Y/Y growth (decline), excluding F/X

55

%

162

%

45

%

(62

) %

(108

) %

(147

) %

N/A

Operating margin -- % of North America net sales

3.9

%

5.4

%

4.7

%

1.3

%

(0.2

) %

(2.3

) %

N/A

Operating income -- TTM

$

8,651

$

10,789

$

11,795

$

10,423

$

7,271

$

2,253

(79

) %

Operating margin -- TTM % of North America net sales

3.7

%

4.2

%

4.4

%

3.8

%

2.6

%

0.8

%

N/A

International Segment:

Net sales

$

37,467

$

30,649

$

30,721

$

29,145

$

37,272

$

28,759

(6

) %

Net sales -- Y/Y growth, excluding F/X

50

%

50

%

26

%

15

%

3

%

0

%

N/A

Net sales -- TTM

$

104,412

$

115,955

$

124,008

$

127,982

$

127,787

$

125,897

9

%

Operating income (loss)

$

363

$

1,252

$

362

$

(911

)

$

(1,627

)

$

(1,281

)

(202

) %

F/X impact -- favorable (unfavorable)

$

232

$

270

$

199

$

24

$

(58

)

$

(79

)

N/A

Operating income (loss) -- Y/Y growth (decline), excluding F/X

N/A

347

%

(53

) %

(330

) %

(533

) %

(196

) %

N/A

Operating margin -- % of International net sales

1.0

%

4.1

%

1.2

%

(3.1

) %

(4.4

) %

(4.5

) %

N/A

Operating income (loss) -- TTM

$

717

$

2,367

$

2,384

$

1,066

$

(924

)

$

(3,457

)

(246

) %

Operating margin -- TTM % of International net sales

0.7

%

2.0

%

1.9

%

0.8

%

(0.7

) %

(2.7

) %

N/A

AWS Segment:

Net sales

$

12,742

$

13,503

$

14,809

$

16,110

$

17,780

$

18,441

37

%

Net sales -- Y/Y growth, excluding F/X

28

%

32

%

37

%

39

%

40

%

37

%

N/A

Net sales -- TTM

$

45,370

$

48,654

$

52,655

$

57,164

$

62,202

$

67,140

38

%

Operating income

$

3,564

$

4,163

$

4,193

$

4,883

$

5,293

$

6,518

57

%

F/X impact -- favorable (unfavorable)

$

(96

)

$

(171

)

$

(226

)

$

(58

)

$

83

$

163

N/A

Operating income -- Y/Y growth, excluding F/X

41

%

41

%

32

%

40

%

46

%

53

%

N/A

Operating margin -- % of AWS net sales

28.0

%

30.8

%

28.3

%

30.3

%

29.8

%

35.3

%

N/A

Operating income -- TTM

$

13,531

$

14,619

$

15,455

$

16,803

$

18,532

$

20,887

43

%

Operating margin -- TTM % of AWS net sales

29.8

%

30.0

%

29.4

%

29.4

%

29.8

%

31.1

%

N/A

AMAZON.COM, INC.

Supplemental Financial Information and Business Metrics

(in millions, except employee data)

(unaudited)

Q4 2020

Q1 2021

Q2 2021

Q3 2021

Q4 2021

Q1 2022

Y/Y %
Change

Net Sales

Online stores (1)

$

66,451

$

52,901

$

53,157

$

49,942

$

66,075

$

51,129

(3

) %

Online stores -- Y/Y growth (decline), excluding F/X

43

%

41

%

13

%

3

%

1

%

(1

)%

N/A

Physical stores (2)

$

4,022

$

3,920

$

4,198

$

4,269

$

4,688

$

4,591

17

%

Physical stores -- Y/Y growth (decline), excluding F/X

(7

)%

(16

)%

10

%

12

%

16

%

16

%

N/A

Third-party seller services (3)

$

27,327

$

23,709

$

25,085

$

24,252

$

30,320

$

25,335

7

%

Third-party seller services -- Y/Y growth, excluding F/X

54

%

60

%

34

%

18

%

12

%

9

%

N/A

Subscription services (4)

$

7,061

$

7,580

$

7,917

$

8,148

$

8,123

$

8,410

11

%

Subscription services -- Y/Y growth, excluding F/X

34

%

34

%

28

%

23

%

16

%

13

%

N/A

Advertising services (5)

$

7,350

$

6,381

$

7,451

$

7,612

$

9,716

$

7,877

23

%

Advertising services -- Y/Y growth, excluding F/X

66

%

76

%

88

%

52

%

33

%

25

%

N/A

AWS

$

12,742

$

13,503

$

14,809

$

16,110

$

17,780

$

18,441

37

%

AWS -- Y/Y growth, excluding F/X

28

%

32

%

37

%

39

%

40

%

37

%

N/A

Other (6)

$

602

$

524

$

463

$

479

$

710

$

661

26

%

Other -- Y/Y growth, excluding F/X

42

%

49

%

34

%

15

%

19

%

28

%

N/A

Stock-based Compensation Expense

Cost of sales

$

91

$

90

$

145

$

126

$

179

$

146

63

%

Fulfillment

$

364

$

342

$

566

$

473

$

565

$

498

46

%

Technology and content

$

1,412

$

1,228

$

1,887

$

1,627

$

1,903

$

1,645

34

%

Sales and marketing

$

476

$

456

$

691

$

657

$

726

$

665

46

%

General and administrative

$

219

$

190

$

302

$

297

$

307

$

296

56

%

Total stock-based compensation expense

$

2,562

$

2,306

$

3,591

$

3,180

$

3,680

$

3,250

41

%

Other

WW shipping costs

$

21,465

$

17,162

$

17,747

$

18,108

$

23,656

$

19,560

14

%

WW shipping costs -- Y/Y growth

67

%

57

%

30

%

20

%

10

%

14

%

N/A

WW paid units -- Y/Y growth (7)

47

%

44

%

15

%

8

%

3

%

0

%

N/A

WW seller unit mix -- % of WW paid units (7)

55

%

55

%

56

%

56

%

56

%

55

%

N/A

Employees (full-time and part-time; excludes contractors & temporary personnel)

1,298,000

1,271,000

1,335,000

1,468,000

1,608,000

1,622,000

28

%

Employees (full-time and part-time; excludes contractors & temporary personnel) -- Y/Y growth

63

%

51

%

52

%

30

%

24

%

28

%

N/A

________________________

(1)

Includes product sales and digital media content where we record revenue gross. We leverage our retail infrastructure to offer a wide selection of consumable and durable goods that includes media products available in both a physical and digital format, such as books, videos, games, music, and software. These product sales include digital products sold on a transactional basis. Digital product subscriptions that provide unlimited viewing or usage rights are included in “Subscription services.”

(2)

Includes product sales where our customers physically select items in a store. Sales to customers who order goods online for delivery or pickup at our physical stores are included in “Online stores.”

(3)

Includes commissions and any related fulfillment and shipping fees, and other third-party seller services.

(4)

Includes annual and monthly fees associated with Amazon Prime memberships, as well as digital video, audiobook, digital music, e-book, and other non-AWS subscription services.

(5)

Includes sales of advertising services to sellers, vendors, publishers, authors, and others, through programs such as sponsored ads, display, and video advertising.

(6)

Includes sales related to various other service offerings.

(7)

Excludes the impact of Whole Foods Market.

Amazon.com, Inc.
Certain Definitions

Customer Accounts

Seller Accounts

AWS Customers

Units

Amazon Investor Relations

Dave Fildes, [email protected]

amazon.com/ir

Amazon Public Relations

Dan Perlet, [email protected]

amazon.com/pr

Source: Amazon.com, Inc.

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