TTEC Holdings (NASDAQ: TTEC) reported Q1 EPS of $1.26, $0.25 better than the analyst estimate of $1.01. Revenue for the quarter came in at $539.22 million versus the consensus estimate of $530.75 million.

"Our broad-based financial momentum is accelerating and for the fourth consecutive quarter we have delivered record financial results," commented Ken Tuchman, chairman and chief executive officer of TTEC. "Across the industries and geographies that we serve, improving the customer experience has never been more urgent. The experience economy has created an explosion of interaction volumes across a myriad of channels. The result is a dizzying array of challenges for companies and government entities alike. Their brand equity and their financial success are now reliant upon their ability to rapidly modernize their technology, operations and processes to deliver a frictionless, personalized experience. Given our sustained momentum and strong bookings, pipeline, and revenue backlog, it is evident that more of the world's most iconic and fastest-growing brands are embracing the differentiated TTEC value proposition."

GUIDANCE:

TTEC Holdings sees FY2021 EPS of $4.14-$4.32, versus the consensus of $4.14. TTEC Holdings sees FY2021 revenue of $2.191-2.221 billion, versus the consensus of $2.17 billion.

Our raised full-year 2021 outlook, including Avtex, is as follows:

• Revenue between $2.191 and $2.221 billion, an increase of 12.4 and 14.0 percent over the prior year.
• Non-GAAP Operating Income margins between 12.0 and 12.4 percent.
  • Margin of approximately 14.1 percent for TTEC Digital and 11.8 percent for TTEC Engage
• Non-GAAP Adjusted EBITDA margins between 15.0 and 15.3 percent.
  • Margin of approximately 17.3 percent for TTEC Digital and 14.7 percent for TTEC Engage
• Non-GAAP Earnings Per Share between $4.14 and $4.32.
• Capital expenditures are estimated to between 3.1 and 3.3 percent of revenue, of which approximately 60 percent is growth oriented.
• Effective tax rate for the full year is estimated between 22 and 24 percent.

"2021 is off to a strong start with record first quarter top and bottom-line financial results exceeding our plan," commented Regina Paolillo, chief financial and administrative officer. We are well positioned for strong profitable growth in 2021 supported by elevated levels of bookings, pipeline and revenue backlog and further evidenced by the increase in our full-year outlook. Our go-to-market platform is accelerating the adoption of our differentiated CX solutions and we continue to augment our organic growth with meaningful accretive strategic acquisitions."

Paolillo continued, "Undeniably, the strategic investments that we have made over the years and the level of execution we are experiencing has transformed our company, increased our value proposition in the marketplace, and changed the financial profile and trajectory of the business. We have a high degree of confidence in our enhanced 2021 outlook, including the revenue and profitability split between first and second half of the year."

For earnings history and earnings-related data on TTEC Holdings (TTEC) click here.