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Customers Bancorp Reports Record Net Income For Third Quarter 2019

October 23, 2019 4:15 PM

Q3 2019 GAAP Earnings Up $21 million, and Core Earnings Up $3 million Over Q3 2018


Net Interest Margin Expands to 2.83% and BankMobile Reaches Profitability

WYOMISSING, Pa.--(BUSINESS WIRE)-- Customers Bancorp, Inc. (NYSE: CUBI) the parent company of Customers Bank and its operating division BankMobile (collectively “Customers” or "CUBI"), today reported third quarter 2019 ("Q3 2019") net income to common shareholders of $23.5 million, or $0.74 per diluted share, up from $5.7 million in second quarter 2019 ("Q2 2019") and $2.4 million in third quarter 2018 ("Q3 2018"). Core earnings for Q3 2019 totaled $23.0 million, or $0.73 per diluted share (a non-GAAP measure), up from $12.1 million in Q2 2019 and $20.1 million in Q3 2018 (non-GAAP measures). Core Q3 2019 diluted earnings per share were up 18% over Q3 2018 core diluted earnings per share (non-GAAP measures). Net interest margin, tax equivalent ("NIM") (a non-GAAP measure), expanded 19 basis points during Q3 2019 and average total loans and leases grew $825 million, or 9%, over Q2 2019.

(Dollars in thousands,
except per share amounts)

USD

Per Share

USD

Per Share

Q3 2019 Net Income to
Common Shareholders (GAAP)

YTD September 2019 Net
Income to Common
Shareholders (GAAP)

Customers Bank Business Banking

$

22,767

$

0.72

Customers Bank Business Banking

$

47,531

$

1.51

BankMobile

684

0.02

BankMobile

(6,574)

(0.21)

Consolidated

$

23,451

$

0.74

Consolidated

$

40,957

$

1.30

Q3 2019 Core Earnings
(Non-GAAP Measure)

YTD September 2019 Core Earnings
(Non-GAAP Measure)

Customers Bank Business Banking

$

21,580

$

0.68

Customers Bank Business Banking

$

52,730

$

1.67

BankMobile

1,444

0.05

BankMobile

(5,801)

(0.18)

Consolidated

$

23,024

$

0.73

Consolidated

$

46,930

$

1.49

Jay Sidhu, CEO and Chairman of Customers Bank stated, "We are pleased with our strong earnings growth, superior asset quality, strong control in expenses, and net interest margin expansion this quarter, a reflection of improved loan mix, core deposit growth, disciplined pricing strategy and absolute focus on efficiency improvement and risk management. We are also excited that BankMobile reached profitability in the third quarter and its White Label banking strategy has generated nearly $70 million of very low-cost deposits to Customers, a number that is expected to grow over time."

Looking Ahead to the Rest of 2019 and 2020

Mr. Sidhu continued, "Customers expects core earnings per share to exceed $2.20 in 2019, in line with our internal expectations and what we had previously disclosed. Customers is projecting core earnings per share of at least $3.00 for 2020 with continued improvement in all profitability metrics."

In spite of low rates and the flat to inverted yield curve, Customers continues to expect a full-year 2019 net interest margin above 2.70%, with further expansion expected in the fourth quarter from the 2.83% reported this quarter. Average interest earning assets for 2019 are expected to be roughly equal to 2018 average interest earning assets with total assets under $10 billion by year-end. Customers' balance sheet will naturally contract by December 31st given seasonality in the mortgage warehouse business and the planned sale and run-off of multi-family loans and some residential mortgage loans. Core non-interest income is expected to grow approximately 10% from 2018 and the core efficiency ratio for full-year 2019 is expected to be in the mid-60%s. C&I loans, excluding loans to mortgage companies, are expected to grow over $500 million in 2019. Including commercial loans to mortgage companies, C&I loans make up approximately 47% of total loans at September 30, 2019.

Strategic Priorities Articulated at Analyst Day in October 2018

Improve Profitability: Target a 2.75% NIM by Q4 2019 and a 1.25% Core ROAA in 2-3 years

As stated during our 2018 Analysts Day in October 2018, Customers expects to remain focused on growing its core businesses, while improving margins, capital and profitability. Through favorable mix shifts in both assets and liabilities, Customers improved the overall quality of its balance sheet and deposit franchise, expanded its net interest margin, enhanced liquidity and remains relatively neutral to interest rate changes. The strategies articulated at the 2018 Analysts Day in October 2018 and subsequent 2019 progress are summarized below:

Focus on Capital Allocation

The tangible common equity to tangible assets ratio (a non-GAAP measure) was 6.7% at September 30, 2019, while the leverage ratio was 9.0%. Capital ratios declined in Q3 2019 largely due to the quarter-end spike in mortgage warehouse balances along with greater than expected seasonal balances but are expected to return to 2018 year-end levels by December 31st with the expected decline in total assets below $10 billion. "We anticipate having excess capital above our targeted minimum tangible common equity ratio of 7.0% at year-end, which gives us options," Sidhu stated. "As capital builds, we will evaluate the best uses for our excess capital, which may include calling our preferred equity as it becomes callable, starting in 2020," Sidhu continued. Customers raised $25 million in senior notes during Q3 2019, the net proceeds of which were contributed to the Bank as Tier 1 capital.

BankMobile Segment is Expected to Generate a Positive Earnings Contribution by Q4 2019

BankMobile, a division of Customers Bank, operates a branchless digital bank offering low cost banking services to over two million Americans, with over 1.0 million active deposit customers. Customers reported in Q4 2018 that it expects to retain BankMobile for a 2-3 year period, but will regularly evaluate the best options for BankMobile. "We expect to remain focused on this strategy in the foreseeable future," stated Sidhu.

BankMobile deposits averaged $529 million in Q3 2019, with an average cost of just 0.19%. The Q3 2019 segment earnings increased to $0.7 million, or $0.02 per diluted share, compared to a net loss of $5.8 million, or ($0.18) per diluted share in Q3 2018, principally due to an increase in net interest income, partially offset by an increase in provision for loan losses and a legal reserve of $1.0 million in connection with the previously disclosed Department of Education matter. BankMobile Q3 2019 segment results also included $4.0 million of fraud related losses. The elevated level of fraud-related losses in Q3 2019 primarily resulted from an internet-based organized crime ring that was identified in Q3 2019 and ultimately mitigated through the implementation of "smart defenses" and other automated controls. BankMobile reached profitability one quarter earlier than expected and is expected to remain profitable in Q4 2019 and in 2020. "We are pleased to report that our college/student-related business is now profitable. We remain in the investment mode for our white label and other unique Banking as a Service ("BaaS") strategic opportunities for BankMobile," stated Luvleen Sidhu, President and Chief Strategy Officer of BankMobile.

On April 18, 2019, our White Label partner T-Mobile made a public announcement and began the first phase of launch of T-Mobile Money powered by BankMobile, a division of Customers Bank. The partnership has generated nearly $70 million in low cost deposits to date.

Q3 2019 Overview

The following table presents a summary of key earnings and performance metrics for the quarter ended September 30, 2019 and the preceding four quarters, respectively:

CUSTOMERS BANCORP, INC. AND SUBSIDIARIES

EARNINGS SUMMARY - UNAUDITED

(Dollars in thousands, except per share data and stock price data)

Q3

Q2

Q1

Q4

Q3

2019

2019

2019

2018

2018

GAAP Profitability Metrics:

Net income available to common shareholders

$

23,451

$

5,681

$

11,825

$

14,247

$

2,414

Per share amounts:

Earnings per share - basic

$

0.75

$

0.18

$

0.38

$

0.45

$

0.08

Earnings per share - diluted

$

0.74

$

0.18

$

0.38

$

0.44

$

0.07

Book value per common share (1)

$

25.66

$

24.80

$

24.44

$

23.85

$

23.27

CUBI stock price (1)

$

20.74

$

21.00

$

18.31

$

18.20

$

23.53

CUBI stock price as % of book value

81%

85%

75%

76%

101%

Average shares outstanding - basic

31,223,777

31,154,292

31,047,191

31,616,740

31,671,122

Average shares outstanding - diluted

31,644,728

31,625,741

31,482,867

32,051,030

32,277,590

Shares outstanding (1)

31,245,776

31,202,023

31,131,247

31,003,028

31,687,340

Return on average assets ("ROAA")

0.95%

0.36%

0.64%

0.71%

0.22%

Return on average common equity ("ROCE")

11.81%

2.96%

6.38%

7.58%

1.31%

Efficiency ratio

61.58%

77.32%

68.32%

69.99%

66.42%

Non-GAAP Profitability Metrics (2):

Core earnings

$

23,024

$

12,083

$

11,823

$

16,992

$

20,053

Per share amounts:

Core earnings per share - diluted

$

0.73

$

0.38

$

0.38

$

0.53

$

0.62

Tangible book value per common share (1)

$

25.16

$

24.30

$

23.92

$

23.32

$

22.74

CUBI stock price as % of tangible book value

82%

86%

77%

78%

103%

Net interest margin, tax equivalent

2.83%

2.64%

2.59%

2.57%

2.47%

Tangible common equity to tangible assets (1)

6.71%

6.79%

7.35%

7.36%

6.80%

Core ROAA

0.94%

0.61%

0.64%

0.82%

0.88%

Core ROCE

11.59%

6.31%

6.38%

9.05%

10.86%

Adjusted pre-tax pre-provision net income

$

39,178

$

25,446

$

25,036

$

27,957

$

31,821

Adjusted ROAA - pre-tax and pre-provision

1.38%

0.98%

1.04%

1.12%

1.18%

Adjusted ROCE - pre-tax and pre-provision

17.91%

11.39%

11.57%

12.96%

15.28%

Core efficiency ratio

59.51%

69.90%

68.32%

66.18%

62.99%

Asset Quality:

Net charge-offs

$

1,761

$

637

$

1,060

$

2,154

$

471

Annualized net charge-offs to average total loans and leases

0.07%

0.03%

0.05%

0.10%

0.02%

Non-performing loans ("NPLs") to total loans and leases (1)

0.17%

0.15%

0.26%

0.32%

0.27%

Reserves to NPLs (1)

290.38%

330.36%

194.15%

147.16%

174.56%

Regulatory Ratios (3):

Common equity Tier 1 capital to risk-weighted assets

7.81%

8.04%

8.91%

8.96%

8.70%

Tier 1 capital to risk-weighted assets

9.95%

10.32%

11.47%

11.58%

11.26%

Total capital to risk-weighted assets

11.33%

11.76%

12.92%

13.00%

12.69%

Tier 1 capital to average assets (leverage ratio)

9.01%

9.51%

10.01%

9.66%

8.91%

(1) Metric is a spot balance for the last day of each quarter presented.

(2) Non-GAAP measures exclude investment securities gains and losses, severance expense, merger and acquisition-related expenses, losses realized from the sale of lower-yielding multi-family loans, loss upon acquisition of interest-only GNMA securities, legal reserves, and certain intangible assets. These notable items are not included in Customers' disclosures of core earnings and other core profitability metrics. Please note that not each of the aforementioned adjustments affected the reported amount in each of the periods presented. Customers' reasons for the use of these non-GAAP measures and a detailed reconciliation between the non-GAAP measures and the comparable GAAP amounts are included at the end of this document.

(3) Regulatory capital ratios are estimated for Q3 2019.

Net Interest Income

Net interest income totaled $75.7 million in Q3 2019, an increase of $11.1 million from Q2 2019, primarily due to a 19 basis point expansion of NIM and an $0.8 billion increase in average interest-earning assets. Compared to Q2 2019, total loan yields increased 17 basis points to 4.79%. The cost of interest-bearing deposits decreased by 3 basis points. Borrowing costs decreased 23 basis points to 2.86% due to two Federal Reserve interest rate cuts during Q3 2019.

Q3 2019 net interest income increased $11.7 million from Q3 2018, primarily due to 36 basis points of NIM expansion and a $0.3 billion increase in average interest-earning assets. Compared to Q3 2018, total loan yields increased 41 basis points to 4.79%. Total investment securities yields increased 30 basis points to 3.60%, mostly due to the sale of $495 million of lower-yielding securities in Q3 2018 and run-off of other lower-yielding securities. Given Federal Reserve interest rate hikes in 2018 and the associated increases in market interest rates, which were partially offset by two Federal Reserve interest rate cuts in Q3 2019, the cost of deposits and borrowings increased 20 basis points to 2.33% for Q3 2019, up from 2.13% for Q3 2018. We expect these funding costs to gradually decrease.

Total loans increased $1.5 billion, or 17.4%, to $10.3 billion at September 30, 2019 compared to the year-ago period. Mortgage warehouse loans increased $975 million to $2.5 billion; C&I loans increased $470 million to $2.3 billion; other consumer loans increased $592 million to $644 million; residential mortgages increased $121 million to $632 million; and commercial real estate non-owner-occupied loans increased $111 million to $1.3 billion. These increases were offset in part by a planned decrease in multi-family loans of $705 million, or 20.1%, to $2.8 billion.

Total deposits increased $412 million, or 4.8%, to $8.9 billion at September 30, 2019 compared to the year-ago period. Total demand deposits increased $538 million, or 24.8%, to $2.7 billion, certificates of deposit accounts increased $29 million, or 1.2%, to $2.4 billion, and savings deposits increased $316 million to $591 million. In July 2018, Customers launched a new digital, on-line savings banking product with a goal of gathering retail deposits. As of September 30, 2019, this new product generated $534 million in retail deposits, an increase of $55 million since June 30, 2019. Higher cost money market deposits decreased $471 million, or 12.8%, to $3.2 billion at September 30, 2019 compared to the year-ago period.

Provision, Credit Quality and Risk Management

The provision for loan losses totaled $4.4 million in Q3 2019, compared to $5.3 million in Q2 2019 and $2.9 million in Q3 2018. The Q3 2019 provision expense included $2.0 million for net loan growth in the other non multi-family portfolios (primarily C&I), $2.3 million for net growth in the other consumer loan portfolio, $0.8 million for manufactured housing loans, and $1.7 million for specifically identified loans. These increases were offset in part by a $2.4 million release for multi-family loans due to runoff and the effect of $0.5 billion of multi-family loans transferred to held for sale as a result of Customers' intent to sell these loans. Net charge-offs for Q3 2019 were $1.8 million, or 7 basis points of average loans and leases on an annualized basis, compared to net charge-offs of $0.6 million, or 3 basis points in Q2 2019, and $0.5 million, or 2 basis points in Q3 2018.

Risk management is a critical component of how Customers creates long-term shareholder value, and Customers believes that asset quality is one of the most important risks in banking to be understood and managed. Customers believes that asset quality risks must be diligently addressed during good economic times with prudent underwriting standards so that when the economy deteriorates the bank's capital is sufficient to absorb all losses without threatening its ability to operate and serve its community and other constituents. "Customers' non-performing loans at September 30, 2019 were only 0.17% of total loans and leases, compared to our peer group non-performing loans of approximately 0.71% in the most recent period available, and industry average non-performing loans of 1.07% in the most recent period available. Our expectation is superior asset quality performance in good times and in difficult years," said Mr. Sidhu.

Non-Interest Income

Non-interest income totaled $23.4 million in Q3 2019, an increase of $11.3 million compared to Q2 2019. The increase in non-interest income primarily reflected a $7.5 million loss recognized during Q2 2019 due to a shortfall in the fair value of interest-only GNMA securities acquired from a commercial mortgage warehouse customer that unexpectedly ceased operations in May 2019 and a $1.0 million gain realized from the sale of $95 million of corporate bonds during Q3 2019, along with increases of $1.7 million in unrealized gains from fair value adjustments on investment securities, $0.5 million in mortgage warehouse transactional fees, $0.4 million in commercial lease income, and $0.3 million in deposit fees. The increase in mortgage warehouse transaction fees primarily resulted from an increase in activity volumes coinciding with the decline in market interest rates for mortgages. The increase in commercial lease income primarily resulted from the continued growth of our Equipment Finance Group. The increase in interchange deposit fees primarily resulted from a seasonal increase in activity at BankMobile, coinciding with the beginning of the academic semester.

Non-Interest Expense

Non-interest expense totaled $59.6 million in both Q3 2019 and Q2 2019. The negligible increase in non-interest expense in Q3 2019 primarily resulted from increases in professional services of $2.6 million driven by costs incurred to support our White Label partnership and digital transformation efforts, provision for operating losses of $1.6 million stemming from an internet-based organized crime ring which targeted BankMobile checking accounts in Q3 2019, and legal reserve accruals totaling $2.0 million for Q3 2019 developments in the previously disclosed legal matters. These increases were almost entirely offset by a decrease in technology-related costs of $3.6 million primarily resulting from successful concentrated cost savings initiatives and a $2.6 million small bank assessment credit provided by the FDIC in Q3 2019 related to Customers' contributions to the growth of the FDIC's deposit insurance fund since July 2016.

Taxes

Customers' effective tax rate was 22.9% for Q3 2019, compared to 21.1% for Q2 2019 and 0.5% for Q3 2018. The increase in the effective tax rate from Q2 2019 and Q3 2018 was primarily driven by favorable return to provision adjustments recorded in Q2 2019 and Q3 2018. Customers expects the full-year 2019 effective tax rate to be approximately 22% to 24%.

Significantly Lowering Commercial Real Estate Concentration

Customers' total commercial real estate ("CRE") loan exposures subject to regulatory concentration guidelines of $4.1 billion as of September 30, 2019 included construction loans of $0.1 billion, multi-family loans of $2.8 billion, and non-owner occupied commercial real estate loans of $1.2 billion, which represent 328% of total risk-based capital on a combined basis, a reduction from a 388% commercial real estate concentration as of September 30, 2018. Customers' loans subject to regulatory CRE concentration guidelines had a 3 year cumulative reduction of 4.4% in Q3 2019, a deceleration from cumulative growth of 37.1% a year ago.

Customers' loans collateralized by multi-family properties were approximately 27.2% of Customers' total loan portfolio and approximately 222% of total risk-based capital at September 30, 2019, down from approximately 40.0% and 291%, respectively, at September 30, 2018. Following are some key characteristics of Customers' multi-family loan portfolio:

Conference Call

Date:

Thursday, October 24, 2019

Time:

9:00 AM EDT

US Dial-in:

888-207-0293

International Dial-in:

334-323-9869

Participant Code:

070008

Please dial in at least 10 minutes before the start of the call to ensure timely participation. Slides accompanying the presentation will be available on Customers' website at https://www.customersbank.com/investor-relations/ prior to the call.

Please submit any questions you have regarding the earnings in advance to [email protected] and the executives will address them on the call. Customers will also open the lines to questions following management's presentation of the third quarter results. A playback of the call will be available beginning October 24, 2019 at 12:00 PM EDT until 12:00 PM EDT on November 23, 2019. To listen, call within the United States 888-203-1112, or 719-457-0820 when calling internationally. Please use the replay passcode 2897022.

Institutional Background

Customers Bancorp, Inc. is a bank holding company located in Wyomissing, Pennsylvania engaged in banking and related businesses through its bank subsidiary, Customers Bank. Customers Bank is a community-based, full-service bank with assets of approximately $11.7 billion at September 30, 2019. A member of the Federal Reserve System with deposits insured by the Federal Deposit Insurance Corporation, Customers Bank is an equal opportunity lender that provides a range of banking services to small and medium-sized businesses, professionals, individuals and families through offices in Pennsylvania, Illinois, New York, Rhode Island, Massachusetts, New Hampshire and New Jersey. Committed to fostering customer loyalty, Customers Bank uses a High Tech/High Touch strategy that includes use of industry-leading technology to provide customers better access to their money, as well as Concierge Banking® by appointment at customers’ homes or offices 12 hours a day, seven days a week. Customers Bank offers a continually expanding portfolio of loans to small businesses, multi-family projects, mortgage companies and consumers.

Customers Bancorp, Inc.'s voting common shares are listed on the New York Stock Exchange under the symbol CUBI. Additional information about Customers Bancorp, Inc. can be found on the Company’s website, www.customersbank.com.

“Safe Harbor” Statement

In addition to historical information, this press release may contain ''forward-looking statements'' within the meaning of the ''safe harbor'' provisions of the Private Securities Litigation Reform Act of 1995. These forward-looking statements include statements with respect to Customers Bancorp, Inc.'s strategies, goals, beliefs, expectations, estimates, intentions, capital raising efforts, financial condition and results of operations, future performance and business. Statements preceded by, followed by, or that include the words ''may,'' ''could,'' ''should,'' ''pro forma,'' ''looking forward,'' ''would,'' ''believe,'' ''expect,'' ''anticipate,'' ''estimate,'' ''intend,'' ''plan,'' or similar expressions generally indicate a forward-looking statement. These forward-looking statements involve risks and uncertainties that are subject to change based on various important factors (some of which, in whole or in part, are beyond Customers Bancorp, Inc.'s control). Numerous competitive, economic, regulatory, legal and technological factors, among others, could cause Customers Bancorp, Inc.'s financial performance to differ materially from the goals, plans, objectives, intentions and expectations expressed in such forward-looking statements. In addition, important factors relating to the acquisition of the Disbursements business, the combination of Customers' BankMobile business with the acquired Disbursements business, the implementation of Customers Bancorp, Inc.'s strategy to retain BankMobile for 2-3 years, the possibility that the expected benefits of retaining BankMobile for 2-3 years may not be achieved, or the possible effects on Customers' results of operations if BankMobile is never divested could cause Customers Bancorp's actual results to differ from those in the forward-looking statements. Customers Bancorp, Inc. cautions that the foregoing factors are not exclusive, and neither such factors nor any such forward-looking statement takes into account the impact of any future events. All forward-looking statements and information set forth herein are based on management's current beliefs and assumptions as of the date hereof and speak only as of the date they are made. For a more complete discussion of the assumptions, risks and uncertainties related to our business, you are encouraged to review Customers Bancorp, Inc.'s filings with the Securities and Exchange Commission, including its most recent annual report on Form 10-K for the year ended December 31, 2018, subsequently filed quarterly reports on Form 10-Q and current reports on Form 8-K, including any amendments thereto, that update or provide information in addition to the information included in the Form 10-K and Form 10-Q filings, if any. Customers Bancorp, Inc. does not undertake to update any forward-looking statement whether written or oral, that may be made from time to time by Customers Bancorp, Inc. or by or on behalf of Customers Bank.

CUSTOMERS BANCORP, INC. AND SUBSIDIARIES

CONSOLIDATED STATEMENTS OF OPERATIONS - UNAUDITED

(Dollars in thousands, except per share data)

Nine Months Ended

Q3

Q2

Q1

Q4

Q3

September 30,

2019

2019

2019

2018

2018

2019

2018

Interest income:

Loans and leases

$

118,444

$

103,567

$

93,116

$

94,248

$

97,815

$

315,126

$

278,986

Investment securities

5,867

6,481

6,241

6,277

8,495

18,589

26,932

Other

2,407

1,902

1,718

2,778

3,735

6,030

8,731

Total interest income

126,718

111,950

101,075

103,303

110,045

339,745

314,649

Interest expense:

Deposits

38,267

35,980

31,225

34,029

32,804

105,472

76,779

FHLB advances

7,563

7,607

5,293

3,662

9,125

20,463

27,381

Subordinated debt

1,684

1,684

1,684

1,684

1,684

5,053

5,053

Other borrowings

3,469

2,000

3,569

2,404

2,431

9,039

9,082

Total interest expense

50,983

47,271

41,771

41,779

46,044

140,027

118,295

Net interest income

75,735

64,679

59,304

61,524

64,001

199,718

196,354

Provision for loan and lease losses

4,426

5,346

4,767

1,385

2,924

14,539

4,257

Net interest income after provision for loan and lease losses

71,309

59,333

54,537

60,139

61,077

185,179

192,097

Non-interest income:

Interchange and card revenue

6,869

6,760

8,806

7,568

7,084

22,435

23,127

Deposit fees

3,642

3,348

2,209

2,099

2,002

9,199

5,726

Commercial lease income

3,080

2,730

2,401

1,982

1,419

8,212

3,372

Bank-owned life insurance

1,824

1,836

1,816

1,852

1,869

5,477

5,769

Mortgage warehouse transactional fees

2,150

1,681

1,314

1,495

1,809

5,145

5,663

Gain (loss) on sale of SBA and other loans

(110)

1,096

3,404

Mortgage banking income

283

250

167

73

207

701

532

Loss upon acquisition of interest-only GNMA securities

(7,476)

(7,476)

Gain (loss) on sale of investment securities

1,001

(18,659)

1,001

(18,659)

Unrealized gain (loss) on investment securities

1,333

(347)

2

(101)

(1,236)

988

(1,532)

Other

3,187

3,254

3,003

5,019

6,493

9,443

11,718

Total non-interest income

23,369

12,036

19,718

19,877

2,084

55,125

39,120

Non-interest expense:

Salaries and employee benefits

27,193

26,920

25,823

26,706

25,462

79,936

78,135

Technology, communication and bank operations

8,755

12,402

11,953

11,531

11,657

33,110

32,923

Professional services

8,348

5,718

4,573

5,674

4,743

18,639

14,563

Occupancy

3,661

3,064

2,903

2,933

2,901

9,628

8,876

Commercial lease depreciation

2,459

2,252

1,923

1,550

1,103

6,633

2,838

FDIC assessments, non-income taxes, and regulatory fees

(777)

2,157

1,988

1,892

2,415

3,368

6,750

Provision for operating losses

3,998

2,446

1,779

1,685

1,171

8,223

3,930

Advertising and promotion

976

1,360

809

917

820

3,145

1,529

Merger and acquisition related expenses

470

2,945

3,920

Loan workout

495

643

320

360

516

1,458

1,823

Other real estate owned (income) expenses

108

(14)

57

285

66

151

164

Other

4,376

2,634

1,856

3,042

3,305

8,869

7,683

Total non-interest expense

59,592

59,582

53,984

57,045

57,104

173,160

163,134

Income before income tax expense

35,086

11,787

20,271

22,971

6,057

67,144

68,083

Income tax expense

8,020

2,491

4,831

5,109

28

15,343

14,250

Net income

27,066

9,296

15,440

17,862

6,029

51,801

53,833

Preferred stock dividends

3,615

3,615

3,615

3,615

3,615

10,844

10,844

Net income available to common shareholders

$

23,451

$

5,681

$

11,825

$

14,247

$

2,414

$

40,957

$

42,989

Basic earnings per common share

$

0.75

$

0.18

$

0.38

$

0.45

$

0.08

$

1.32

$

1.36

Diluted earnings per common share

$

0.74

$

0.18

$

0.38

$

0.44

$

0.07

$

1.30

$

1.33

CUSTOMERS BANCORP, INC. AND SUBSIDIARIES

CONSOLIDATED BALANCE SHEET - UNAUDITED

(Dollars in thousands)

September 30,

June 30,

March 31,

December 31,

September 30,

2019

2019

2019

2018

2018

ASSETS

Cash and due from banks

$

12,555

$

24,757

$

41,723

$

17,696

$

12,943

Interest-earning deposits

169,663

71,038

75,939

44,439

653,091

Cash and cash equivalents

182,218

95,795

117,662

62,135

666,034

Investment securities, at fair value

608,714

708,359

678,142

665,012

668,851

Loans held for sale

502,854

5,697

1,602

1,507

1,383

Loans receivable, mortgage warehouse, at fair value

2,438,530

2,001,540

1,480,195

1,405,420

1,516,327

Loans and leases receivable

7,336,237

7,714,106

7,264,049

7,138,074

7,239,950

Allowance for loan and lease losses

(51,053)

(48,388)

(43,679)

(39,972)

(40,741)

Total loans receivable, net of allowance for loan losses

9,723,714

9,667,258

8,700,565

8,503,522

8,715,536

FHLB, Federal Reserve Bank, and other restricted stock

81,853

101,947

80,416

89,685

74,206

Accrued interest receivable

38,412

38,506

35,716

32,955

32,986

Bank premises and equipment, net

14,075

10,095

10,542

11,063

11,300

Bank-owned life insurance

270,526

268,682

266,740

264,559

263,117

Other real estate owned

204

1,076

976

816

1,450

Goodwill and other intangibles

15,521

15,847

16,173

16,499

16,825

Other assets

285,699

269,165

235,360

185,672

165,416

Total assets

$

11,723,790

$

11,182,427

$

10,143,894

$

9,833,425

$

10,617,104

LIABILITIES AND SHAREHOLDERS' EQUITY

Demand, non-interest bearing deposits

$

1,569,918

$

1,380,698

$

1,372,358

$

1,122,171

$

1,338,167

Interest-bearing deposits

7,355,767

6,805,079

6,052,960

6,020,065

7,175,547

Total deposits

8,925,685

8,185,777

7,425,318

7,142,236

8,513,714

Federal funds purchased

373,000

406,000

388,000

187,000

FHLB advances

1,040,800

1,262,100

1,025,832

1,248,070

835,000

Other borrowings

123,528

99,055

123,963

123,871

123,779

Subordinated debt

109,050

109,026

109,002

108,977

108,953

Accrued interest payable and other liabilities

132,577

129,064

93,406

66,455

80,846

Total liabilities

10,704,640

10,191,022

9,165,521

8,876,609

9,662,292

Preferred stock

217,471

217,471

217,471

217,471

217,471

Common stock

32,526

32,483

32,412

32,252

32,218

Additional paid in capital

441,499

439,067

436,713

434,314

431,205

Retained earnings

357,608

334,157

328,476

316,651

302,404

Accumulated other comprehensive loss

(8,174)

(9,993)

(14,919)

(22,663)

(20,253)

Treasury stock, at cost

(21,780)

(21,780)

(21,780)

(21,209)

(8,233)

Total shareholders' equity

1,019,150

991,405

978,373

956,816

954,812

Total liabilities & shareholders' equity

$

11,723,790

$

11,182,427

$

10,143,894

$

9,833,425

$

10,617,104

CUSTOMERS BANCORP, INC. AND SUBSIDIARIES

AVERAGE BALANCE SHEET / NET INTEREST MARGIN - UNAUDITED

(Dollars in thousands)

Three Months Ended

September 30, 2019

June 30, 2019

September 30, 2018

Average
Balance

Average
Yield or
Cost (%)

Average
Balance

Average
Yield or
Cost (%)

Average
Balance

Average
Yield or
Cost (%)

Assets

Interest earning deposits

$

100,343

3.26%

$

78,666

3.01%

$

309,588

1.97%

Investment securities (1)

652,142

3.60%

687,048

3.77%

1,029,857

3.30%

Loans and leases:

Commercial loans to mortgage companies

2,103,612

4.58%

1,658,070

4.76%

1,680,441

5.02%

Multi-family loans

2,929,650

3.91%

3,097,537

3.84%

3,555,223

3.89%

Commercial and industrial loans and leases (2)

2,159,067

5.24%

2,041,315

5.19%

1,782,500

4.83%

Non-owner occupied commercial real estate loans

1,294,246

4.57%

1,181,455

4.53%

1,255,206

4.36%

Residential mortgages

729,603

4.11%

723,160

4.28%

582,910

4.02%

Other consumer loans

600,256

9.47%

289,511

9.41%

11,618

8.88%

Total loans and leases (3)

9,816,434

4.79%

8,991,048

4.62%

8,867,898

4.38%

Other interest-earning assets

98,279

6.39%

94,388

5.58%

111,600

7.81%

Total interest-earning assets

10,667,198

4.72%

9,851,150

4.56%

10,318,943

4.24%

Non-interest-earning assets

591,946

520,692

409,396

Total assets

$

11,259,144

$

10,371,842

$

10,728,339

Liabilities

Interest checking accounts

$

1,014,590

1.83%

$

836,154

1.96%

$

696,827

1.53%

Money market deposit accounts

3,100,975

2.22%

3,168,957

2.26%

3,564,148

1.99%

Other savings accounts

561,790

2.19%

484,303

2.16%

116,172

1.59%

Certificates of deposit

2,227,817

2.34%

1,972,792

2.33%

2,288,237

2.05%

Total interest-bearing deposits (4)

6,905,172

2.20%

6,462,206

2.23%

6,665,384

1.95%

Borrowings

1,770,459

2.86%

1,462,362

3.09%

1,918,577

2.74%

Total interest-bearing liabilities

8,675,631

2.33%

7,924,568

2.39%

8,583,961

2.13%

Non-interest-bearing deposits (4)

1,431,810

1,345,494

1,109,819

Total deposits and borrowings

10,107,441

2.00%

9,270,062

2.04%

9,693,780

1.89%

Other non-interest-bearing liabilities

146,347

115,717

84,786

Total liabilities

10,253,788

9,385,779

9,778,566

Shareholders' equity

1,005,356

986,063

949,773

Total liabilities and shareholders' equity

$

11,259,144

$

10,371,842

$

10,728,339

Interest spread

2.71%

2.51%

2.35%

Net interest margin

2.82%

2.63%

2.46%

Net interest margin tax equivalent (5)

2.83%

2.64%

2.47%

(1) For presentation in this table, average balances and the corresponding average yields for investment securities are based upon historical cost, adjusted for amortization of premiums and accretion of discounts.

(2) Includes owner occupied commercial real estate loans.

(3) Includes non-accrual loans, the effect of which is to reduce the yield earned on loans and leases, and deferred loan fees.

(4) Total costs of deposits (including interest bearing and non-interest bearing) were 1.82%, 1.85% and 1.67% for the three months ended September 30, 2019, June 30, 2019 and September 30, 2018, respectively.

(5) Non-GAAP tax-equivalent basis, using an estimated marginal tax rate of 26% for the three months ended September 30, 2019, June 30, 2019 and September 30 2018, presented to approximate interest income as a taxable asset. Management uses non-GAAP measures to present historical periods comparable to the current period presentation. In addition, management believes the use of these non-GAAP measures provides additional clarity when assessing Customers’ financial results. These disclosures should not be viewed as substitutes for results determined to be in accordance with U.S. GAAP, nor are they necessarily comparable to non-GAAP performance measures that may be presented by other entities.

CUSTOMERS BANCORP, INC. AND SUBSIDIARIES

AVERAGE BALANCE SHEET / NET INTEREST MARGIN - UNAUDITED

(Dollars in thousands)

Nine Months Ended

September 30, 2019

September 30, 2018

Average Balance

Average Yield
or Cost (%)

Average Balance

Average Yield
or Cost (%)

Assets

Interest earning deposits

$

88,146

2.95%

$

227,960

1.80%

Investment securities (1)

676,859

3.66%

1,109,555

3.24%

Loans and leases:

Commercial loans to mortgage companies

1,678,461

4.75%

1,677,895

4.88%

Multi-family loans

3,092,473

3.84%

3,584,640

3.84%

Commercial and industrial loans and leases (2)

2,041,379

5.19%

1,716,907

4.65%

Non-owner occupied commercial real estate loans

1,215,469

4.52%

1,268,597

4.29%

Residential mortgages

716,294

4.19%

463,389

4.06%

Other consumer loans

337,126

9.42%

6,488

7.27%

Total loans and leases (3)

9,081,202

4.64%

8,717,916

4.28%

Other interest-earning assets

91,135

5.99%

122,736

6.17%

Total interest-earning assets

9,937,342

4.57%

10,178,167

4.13%

Non-interest-earning assets

531,656

398,570

Total assets

$

10,468,998

$

10,576,737

Liabilities

Interest checking accounts

$

889,336

1.89%

$

584,228

1.44%

Money market deposit accounts

3,138,112

2.24%

3,426,620

1.67%

Other savings accounts

476,331

2.14%

63,772

1.08%

Certificates of deposit

1,920,063

2.28%

2,041,721

1.78%

Total interest-bearing deposits (4)

6,423,842

2.20%

6,116,341

1.68%

Borrowings

1,556,405

2.97%

2,278,262

2.44%

Total interest-bearing liabilities

7,980,247

2.35%

8,394,603

1.88%

Non-interest-bearing deposits (4)

1,379,633

1,165,478

Total deposits and borrowings

9,359,880

2.00%

9,560,081

1.65%

Other non-interest-bearing liabilities

122,309

81,663

Total liabilities

9,482,189

9,641,744

Shareholders' equity

986,809

934,993

Total liabilities and shareholders' equity

$

10,468,998

$

10,576,737

Interest spread

2.57%

2.48%

Net interest margin

2.69%

2.58%

Net interest margin tax equivalent (5)

2.69%

2.58%

(1) For presentation in this table, average balances and the corresponding average yields for investment securities are based upon historical cost, adjusted for amortization of premiums and accretion of discounts.

(2) Includes owner occupied commercial real estate loans.

(3) Includes non-accrual loans, the effect of which is to reduce the yield earned on loans and leases, and deferred loan fees.

(4) Total costs of deposits (including interest bearing and non-interest bearing) were 1.81% and 1.41% for the nine months ended September 30, 2019 and September 30, 2018, respectively.

(5) Non-GAAP tax-equivalent basis, using an estimated marginal tax rate of 26% for both the nine months ended September 30, 2019 and 2018, presented to approximate interest income as a taxable asset. Management uses non-GAAP measures to present historical periods comparable to the current period presentation. In addition, management believes the use of these non-GAAP measures provides additional clarity when assessing Customers’ financial results. These disclosures should not be viewed as substitutes for results determined to be in accordance with U.S. GAAP, nor are they necessarily comparable to non-GAAP performance measures that may be presented by other entities.

CUSTOMERS BANCORP, INC. AND SUBSIDIARIES

SEGMENT REPORTING - UNAUDITED

(Dollars in thousands, except per share amounts)

The following tables present Customers' business segment results for the three and nine months ended September 30, 2019 and 2018:

Three Months Ended September 30, 2019

Three Months Ended September 30, 2018

Customers
Bank
Business
Banking

BankMobile

Consolidated

Customers
Bank
Business
Banking

BankMobile

Consolidated

Interest income (1)

$

113,995

$

12,723

$

126,718

$

106,156

$

3,889

$

110,045

Interest expense

50,734

249

50,983

45,982

62

46,044

Net interest income

63,261

12,474

75,735

60,174

3,827

64,001

Provision for loan losses

2,475

1,951

4,426

2,502

422

2,924

Non-interest income

11,757

11,612

23,369

(7,756)

9,840

2,084

Non-interest expense

38,347

21,245

59,592

36,115

20,989

57,104

Income (loss) before income tax expense (benefit)

34,196

890

35,086

13,801

(7,744)

6,057

Income tax expense (benefit)

7,814

206

8,020

1,930

(1,902)

28

Net income (loss)

26,382

684

27,066

11,871

(5,842)

6,029

Preferred stock dividends

3,615

3,615

3,615

3,615

Net income (loss) available to common shareholders

$

22,767

$

684

$

23,451

$

8,256

$

(5,842)

$

2,414

Basic earnings (loss) per common share

$

0.73

$

0.02

$

0.75

$

0.26

$

(0.18)

$

0.08

Diluted earnings (loss) per common share

$

0.72

$

0.02

$

0.74

$

0.26

$

(0.18)

$

0.07

(1) Amounts reported include funds transfer pricing of $0.3 million and $3.9 million for the three months ended September 30, 2019 and 2018, respectively, credited to BankMobile for the value provided to the Customers Bank Business Banking segment for the use of excess low/no cost deposits.

Nine Months Ended September 30, 2019

Nine Months Ended September 30, 2018

Customers
Bank
Business
Banking

BankMobile

Consolidated

Customers
Bank
Business
Banking

BankMobile

Consolidated

Interest income (2)

$

309,882

$

29,863

$

339,745

$

302,820

$

11,829

$

314,649

Interest expense

139,402

625

140,027

118,081

214

118,295

Net interest income

170,480

29,238

199,718

184,739

11,615

196,354

Provision for loan losses

3,245

11,294

14,539

3,128

1,129

4,257

Non-interest income

20,304

34,821

55,125

8,147

30,973

39,120

Non-interest expense

111,840

61,320

173,160

108,168

54,966

163,134

Income (loss) before income tax expense (benefit)

75,699

(8,555)

67,144

81,590

(13,507)

68,083

Income tax expense (benefit)

17,324

(1,981)

15,343

17,567

(3,317)

14,250

Net income (loss)

58,375

(6,574)

51,801

64,023

(10,190)

53,833

Preferred stock dividends

10,844

10,844

10,844

10,844

Net income (loss) available to common shareholders

$

47,531

$

(6,574)

$

40,957

$

53,179

$

(10,190)

$

42,989

Basic earnings (loss) per common share

$

1.53

$

(0.21)

$

1.32

$

1.69

$

(0.32)

$

1.36

Diluted earnings (loss) per common share

$

1.51

$

(0.21)

$

1.30

$

1.65

$

(0.32)

$

1.33

As of September 30, 2019 and 2018

Goodwill and other intangibles

$

3,629

$

11,892

$

15,521

$

3,629

$

13,196

$

16,825

Total assets (3)

$

11,131,914

$

591,876

$

11,723,790

$

10,542,175

$

74,929

$

10,617,104

Total deposits

$

8,260,080

$

665,605

$

8,925,685

$

7,781,225

$

732,489

$

8,513,714

Total non-deposit liabilities

$

1,747,846

$

31,109

$

1,778,955

$

1,134,251

$

14,327

$

1,148,578

(2) Amounts reported include funds transfer pricing of $8.1 million and $11.8 million for the nine months ended September 30, 2019 and 2018, respectively, credited to BankMobile for the value provided to the Customers Bank Business Banking segment for the use of excess low/no cost deposits.

(3) Amounts reported exclude inter-segment receivables.

The following tables present Customers' business segment results for the quarter ended September 30, 2019, the preceding four quarters, and the nine months ended September 30, 2019 and 2018, respectively:

Customers Bank Business Banking:

Nine Months Ended
September 30,

Q3 2019

Q2 2019

Q1 2019

Q4 2018

Q3 2018

2019

2018

Interest income (1)

$

113,995

$

103,014

$

92,871

$

98,129

$

106,156

$

309,882

$

302,820

Interest expense

50,734

47,061

41,605

41,592

45,982

139,402

118,081

Net interest income

63,261

55,953

51,266

56,537

60,174

170,480

184,739

Provision for loan losses

2,475

(2,206)

2,976

(200)

2,502

3,245

3,128

Non-interest income (loss)

11,757

970

7,577

9,352

(7,756)

20,304

8,147

Non-interest expense

38,347

38,107

35,384

38,778

36,115

111,840

108,168

Income before income tax expense

34,196

21,022

20,483

27,311

13,801

75,699

81,590

Income tax expense

7,814

4,629

4,880

6,175

1,930

17,324

17,567

Net income

26,382

16,393

15,603

21,136

11,871

58,375

64,023

Preferred stock dividends

3,615

3,615

3,615

3,615

3,615

10,844

10,844

Net income available to common shareholders

$

22,767

$

12,778

$

11,988

$

17,521

$

8,256

$

47,531

$

53,179

Basic earnings per common share

$

0.73

$

0.41

$

0.39

$

0.55

$

0.26

$

1.53

$

1.69

Diluted earnings per common share

$

0.72

$

0.40

$

0.38

$

0.55

$

0.26

$

1.51

$

1.65

(1) Amounts reported include funds transfer pricing of $0.3 million, $2.2 million, $5.6 million, $3.8 million and $3.9 million for the three months ended September 30, 2019, June 30, 2019, March 31, 2019, December 31, 2018, and September 30, 2018, respectively. Amounts reported also include funds transfer pricing of $8.1 million and $11.8 million for the nine months ended September 30, 2019 and 2018, respectively. These amounts are credited to BankMobile for the value provided to the Customers Bank Business Banking segment for the use of excess low/no cost deposits.

BankMobile:

Nine Months Ended
September 30,

Q3 2019

Q2 2019

Q1 2019

Q4 2018

Q3 2018

2019

2018

Interest income (2)

$

12,723

$

8,936

$

8,204

$

5,174

$

3,889

$

29,863

$

11,829

Interest expense

249

210

166

187

62

625

214

Net interest income

12,474

8,726

8,038

4,987

3,827

29,238

11,615

Provision for loan losses

1,951

7,552

1,791

1,585

422

11,294

1,129

Non-interest income

11,612

11,066

12,141

10,525

9,840

34,821

30,973

Non-interest expense

21,245

21,475

18,600

18,267

20,989

61,320

54,966

Loss before income tax expense or benefit

890

(9,235)

(212)

(4,340)

(7,744)

(8,555)

(13,507)

Income tax benefit

206

(2,138)

(49)

(1,066)

(1,902)

(1,981)

(3,317)

Net loss available to common shareholders

$

684

$

(7,097)

$

(163)

$

(3,274)

$

(5,842)

$

(6,574)

$

(10,190)

Basic loss per common share

$

0.02

$

(0.23)

$

(0.01)

$

(0.10)

$

(0.18)

$

(0.21)

$

(0.32)

Diluted loss per common share

$

0.02

$

(0.22)

$

(0.01)

$

(0.10)

$

(0.18)

$

(0.21)

$

(0.32)

Deposit balances (3)

Disbursements business deposits

$

598,064

$

409,683

$

615,710

$

370,690

$

732,489

White label deposits

67,541

46,514

11,046

5,168

Total deposits

$

665,605

$

456,197

$

626,756

$

375,858

$

732,489

(2) Amounts reported include funds transfer pricing of $0.3 million, $2.2 million, $5.6 million, $3.8 million and $3.9 million for the three months ended September 30, 2019, June 30, 2019, March 31, 2019, December 31, 2018, and September 30, 2018, respectively. Amounts reported also include funds transfer pricing of $8.1 million and $11.8 million for the nine months ended September 30, 2019 and 2018, respectively. These amounts are credited to BankMobile for the value provided to the Customers Bank Business Banking segment for the use of excess low/no cost deposits.

(3) As of September 30, 2019, June 30, 2019, March 31, 2019, December 31, 2018, and September 30, 2018.

CUSTOMERS BANCORP, INC. AND SUBSIDIARIES

PERIOD END LOAN COMPOSITION - UNAUDITED

(Dollars in thousands)

September 30,

June 30,

March 31,

December 31,

September 30,

2019

2019

2019

2018

2018

Commercial:

Multi-family

$

2,800,018

$

3,017,531

$

3,212,312

$

3,285,297

$

3,504,540

Mortgage warehouse

2,549,286

2,054,307

1,535,343

1,461,810

1,574,731

Commercial & industrial

2,252,843

2,131,790

1,983,081

1,894,887

1,783,300

Commercial real estate non-owner occupied

1,268,557

1,176,575

1,107,336

1,125,106

1,157,849

Construction

61,200

59,811

53,372

56,491

95,250

Total commercial loans

8,931,904

8,440,014

7,891,444

7,823,591

8,115,670

Consumer:

Residential

631,866

654,556

626,668

568,068

511,236

Manufactured housing

72,616

75,597

77,778

79,731

82,589

Other consumer

643,553

552,839

153,153

74,035

51,210

Total consumer loans

1,348,035

1,282,992

857,599

721,834

645,035

Deferred (fees)/costs and unamortized (discounts)/premiums, net

(2,318)

(1,663)

(3,197)

(424)

(3,045)

Total loans

$

10,277,621

$

9,721,343

$

8,745,846

$

8,545,001

$

8,757,660

CUSTOMERS BANCORP, INC. AND SUBSIDIARIES

PERIOD END DEPOSIT COMPOSITION - UNAUDITED

(Dollars in thousands)

September 30,

June 30,

March 31,

December 31,

September 30,

2019

2019

2019

2018

2018

Demand, non-interest bearing

$

1,569,918

$

1,380,698

$

1,372,358

$

1,122,171

$

1,338,167

Demand, interest bearing

1,139,675

925,180

811,490

803,948

833,176

Savings

591,336

529,532

417,346

384,545

275,825

Money market

3,201,883

2,912,266

3,265,823

3,097,391

3,673,065

Time deposits

2,422,873

2,438,101

1,558,301

1,734,181

2,393,481

Total deposits

$

8,925,685

$

8,185,777

$

7,425,318

$

7,142,236

$

8,513,714

CUSTOMERS BANCORP, INC. AND SUBSIDIARIES

ASSET QUALITY - UNAUDITED

(Dollars in thousands)

As of September 30, 2019

As of June 30, 2019

As of September 30, 2018

Total loans

Non
accrual
/NPLs

Total credit
reserves

Total
NPLs to
total loans

Total
reserves to
total NPLs

Total loans

Non
accrual
/NPLs

Total credit
reserves

Total
NPLs to
total loans

Total
reserves to
total NPLs

Total loans

Non
accrual
/NPLs

Total
credit
reserves

Total
NPLs to
total loans

Total
reserves to
total NPLs

Loan type

Multi-family

$

2,300,244

$

$

7,498

%

%

$

3,017,531

$

$

9,926

%

%

$

3,504,540

$

1,343

$

11,829

0.04

%

880.79

%

Commercial & industrial (1)

2,363,599

7,382

18,765

0.31

%

254.20

%

2,184,556

6,327

17,096

0.29

%

270.21

%

1,841,704

14,585

15,866

0.79

%

108.78

%

Commercial real estate non-owner occupied

1,268,557

83

6,440

0.01

%

7759.04

%

1,176,575

94

6,159

0.01

%

6552.13

%

1,157,849

158

6,449

0.01

%

4081.65

%

Construction

61,200

658

%

%

59,811

649

%

%

95,250

1,062

%

%

Total commercial loans and leases receivable

5,993,600

7,465

33,361

0.12

%

446.90

%

6,438,473

6,421

33,830

0.10

%

526.86

%

6,599,343

16,086

35,206

0.24

%

218.86

%

Residential

628,786

6,093

4,083

0.97

%

67.01

%

648,860

5,083

4,168

0.78

%

82.00

%

509,853

5,522

3,901

1.08

%

70.64

%

Manufactured housing

72,616

1,567

1,051

2.16

%

67.07

%

75,597

1,570

489

2.08

%

31.15

%

82,589

1,921

621

2.33

%

32.33

%

Other consumer

643,553

1,140

12,582

0.18

%

1103.68

%

552,839

359

10,267

0.06

%

2859.89

%

51,210

112

1,540

0.22

%

1375.00

%

Total consumer loans receivable

1,344,955

8,800

17,716

0.65

%

201.32

%

1,277,296

7,012

14,924

0.55

%

212.84

%

643,652

7,555

6,062

1.17

%

80.24

%

Deferred (fees) costs and unamortized (discounts) premiums, net

(2,318)

%

%

(1,663)

%

%

(3,045)

%

%

Loans and leases receivable

7,336,237

16,265

51,077

0.22

%

314.03

%

7,714,106

13,433

48,754

0.17

%

362.94

%

7,239,950

23,641

41,268

0.33

%

174.56

%

Loans receivable, mortgage warehouse, at fair value

2,438,530

%

%

2,001,540

%

%

1,516,327

%

%

Total loans held for sale

502,854

1,325

0.26

%

%

5,697

1,325

23.26

%

%

1,383

%

%

Total portfolio

$

10,277,621

$

17,590

$

51,077

0.17

%

290.38

%

$

9,721,343

$

14,758

$

48,754

0.15

%

330.36

%

$

8,757,660

$

23,641

$

41,268

0.27

%

174.56

%

(1) Commercial & industrial loans, including owner occupied commercial real estate loans.

CUSTOMERS BANCORP, INC. AND SUBSIDIARIES

NET CHARGE-OFFS/(RECOVERIES) - UNAUDITED

(Dollars in thousands)

Q3

Q2

Q1

Q4

Q3

2019

2019

2019

2018

2018

Loan type

Multi-family

$

$

(7)

$

541

$

$

Commercial & industrial (1)

15

(186)

(239)

1,457

60

Commercial real estate non-owner occupied

(8)

(114)

(6)

(10)

(15)

Residential

(5)

61

33

52

(6)

Other consumer

1,759

883

731

655

432

Total net charge-offs (recoveries) from loans held for investment

$

1,761

$

637

$

1,060

$

2,154

$

471

(1) Commercial & industrial loans, including owner occupied commercial real estate.

CUSTOMERS BANCORP, INC. AND SUBSIDIARIES

RECONCILIATION OF GAAP TO NON-GAAP MEASURES - UNAUDITED

Customers believes that the non-GAAP measurements disclosed within this document are useful for investors, regulators, management and others to evaluate our core results of operations and financial condition relative to other financial institutions. These non-GAAP financial measures are frequently used by securities analysts, investors, and other interested parties in the evaluation of companies in Customers' industry. These non-GAAP financial measures exclude from corresponding GAAP measures the impact of certain elements that we do not believe are representative of our ongoing financial results, which we believe enhance an overall understanding of our performance and increases comparability of our period to period results. Investors should consider our performance and financial condition as reported under GAAP and all other relevant information when assessing our performance or financial condition. Although non-GAAP financial measures are frequently used in the evaluation of a company, they have limitations as analytical tools and should not be considered in isolation or as a substitute for analysis of our results of operations or financial condition as reported under GAAP.

The following tables present reconciliations of GAAP to non-GAAP measures disclosed within this document.

Core Earnings - Customers Bancorp

Nine Months Ended September 30,

Q3 2019

Q2 2019

Q1 2019

Q4 2018

Q3 2018

2019

2018

(dollars in thousands except per share data)

USD

Per
share

USD

Per
share

USD

Per
share

USD

Per
share

USD

Per
share

USD

Per
share

USD

Per
share

GAAP net income to common shareholders

$

23,451

$0.74

$

5,681

$

0.18

$

11,825

$

0.38

$

14,247

$

0.44

$

2,414

$

0.07

$

40,957

$

1.30

$

42,989

$

1.33

Reconciling items (after tax):

Severance expense

373

0.01

1,421

0.04

373

0.01

Loss upon acquisition of interest-only GNMA securities

5,682

0.18

5,682

0.18

Merger and acquisition related expenses

355

0.01

2,222

0.07

2,957

0.09

Losses on sale of multi-family loans

868

0.03

Legal reserves

1,520

0.05

1,520

0.05

(Gains) losses on investment securities

(1,947)

(0.06)

347

0.01

(2)

101

15,417

0.48

(1,602)

(0.05)

15,545

0.48

Core earnings

$

23,024

$0.73

$

12,083

$

0.38

$

11,823

$

0.38

$

16,992

$

0.53

$

20,053

$

0.62

$

46,930

$

1.49

$

61,491

$

1.90

Core Return on Average Assets - Customers Bancorp

Nine Months Ended September 30,

(dollars in thousands except per share data)

Q3 2019

Q2 2019

Q1 2019

Q4 2018

Q3 2018

2019

2018

GAAP net income

$

27,066

$

9,296

$

15,440

$

17,862

$

6,029

$

51,801

$

53,833

Reconciling items (after tax):

Severance expense

373

1,421

373

Loss upon acquisition of interest-only GNMA securities

5,682

5,682

Merger and acquisition related expenses

355

2,222

2,957

Losses on sale of multi-family loans

868

Legal reserves

1,520

1,520

(Gains) losses on investment securities

(1,947)

347

(2)

101

15,417

(1,602)

15,545

Core net income

$

26,639

$

15,698

$

15,438

$

20,607

$

23,668

$

57,774

$

72,335

Average total assets

$

11,259,144

$

10,371,842

$

9,759,529

$

9,947,367

$

10,728,339

$

10,468,998

$

10,576,737

Core return on average assets

0.94%

0.61%

0.64%

0.82%

0.88%

0.74%

0.91%

CUSTOMERS BANCORP, INC. AND SUBSIDIARIES

RECONCILIATION OF GAAP TO NON-GAAP MEASURES - UNAUDITED (CONTINUED)

(Dollars in thousands, except per share data)

Adjusted Net Income and Adjusted ROAA - Pre-Tax Pre-Provision - Customers Bancorp

Nine Months Ended
September 30,

(dollars in thousands except per share data)

Q3 2019

Q2 2019

Q1 2019

Q4 2018

Q3 2018

2019

2018

GAAP net income

$

27,066

$

9,296

$

15,440

$

17,862

$

6,029

$

51,801

$

53,833

Reconciling items:

Income tax expense

8,020

2,491

4,831

5,109

28

15,343

14,250

Provision for loan losses

4,426

5,346

4,767

1,385

2,924

14,539

4,257

Severance expense

490

1,869

490

Loss upon acquisition of interest-only GNMA securities

7,476

7,476

Merger and acquisition related expenses

470

2,945

3,920

Losses on sale of multi-family loans

1,161

Legal reserves

2,000

2,000

(Gains) losses on investment securities

(2,334)

347

(2)

101

19,895

(1,989)

20,023

Adjusted net income - pre-tax pre-provision

$

39,178

$

25,446

$

25,036

$

27,957

$

31,821

$

89,660

$

96,283

Average total assets

$

11,259,144

$

10,371,842

$

9,759,529

$

9,947,367

$

10,728,339

$

10,468,998

$

10,576,737

Adjusted ROAA - pre-tax pre-provision

1.38%

0.98%

1.04%

1.12%

1.18%

1.15%

1.22%

Core Return on Average Common Equity - Customers Bancorp

Nine Months Ended
September 30,

(dollars in thousands except per share data)

Q3 2019

Q2 2019

Q1 2019

Q4 2018

Q3 2018

2019

2018

GAAP net income to common shareholders

$

23,451

$

5,681

$

11,825

$

14,247

$

2,414

$

40,957

$

42,989

Reconciling items (after tax):

Severance expense

373

1,421

373

Loss upon acquisition of interest-only GNMA securities

5,682

5,682

Merger and acquisition related expenses

355

2,222

2,957

Losses on sale of multi-family loans

868

Legal reserves

1,520

1,520

(Gains) losses on investment securities

(1,947)

347

(2)

101

15,417

(1,602)

15,545

Core earnings

$

23,024

$

12,083

$

11,823

$

16,992

$

20,053

$

46,930

$

61,491

Average total common shareholders' equity

$

787,885

$

768,592

$

751,133

$

745,226

$

732,302

$

769,338

$

717,522

Core return on average common equity

11.59%

6.31%

6.38%

9.05%

10.86%

8.16%

11.46%

CUSTOMERS BANCORP, INC. AND SUBSIDIARIES

RECONCILIATION OF GAAP TO NON-GAAP MEASURES - UNAUDITED (CONTINUED)

(Dollars in thousands, except per share data)

Adjusted ROCE - Pre-Tax Pre-Provision - Customers Bancorp

Nine Months Ended
September 30,

(dollars in thousands except per share data)

Q3 2019

Q2 2019

Q1 2019

Q4 2018

Q3 2018

2019

2018

GAAP net income to common shareholders

$

23,451

$

5,681

$

11,825

$

14,247

$

2,414

$

40,957

$

42,989

Reconciling items:

Income tax expense

8,020

2,491

4,831

5,109

28

15,343

14,250

Provision for loan losses

4,426

5,346

4,767

1,385

2,924

14,539

4,257

Severance expense

490

1,869

490

Loss upon acquisition of interest-only GNMA securities

7,476

7,476

Merger and acquisition related expenses

470

2,945

3,920

Losses on sale of multi-family loans

1,161

Legal reserves

2,000

2,000

(Gains) losses on investment securities

(2,334)

347

(2)

101

19,895

(1,989)

20,023

Pre-tax pre-provision adjusted net income available to common shareholders

$

35,563

$

21,831

$

21,421

$

24,342

$

28,206

$

78,816

$

85,439

Average total common shareholders' equity

$

787,885

$

768,592

$

751,133

$

745,226

$

732,302

$

769,338

$

717,522

Adjusted ROCE - pre-tax pre-provision

17.91%

11.39%

11.57%

12.96%

15.28%

13.70%

15.92%

Net Interest Margin, Tax Equivalent - Customers Bancorp

Nine Months Ended
September 30,

(dollars in thousands except per share data)

Q3 2019

Q2 2019

Q1 2019

Q4 2018

Q3 2018

2019

2018

GAAP net interest income

$

75,735

$

64,679

$

59,304

$

61,524

$

64,001

$

199,718

$

196,354

Tax-equivalent adjustment

184

183

181

171

172

548

514

Net interest income tax equivalent

$

75,919

$

64,862

$

59,485

$

61,695

$

64,173

$

200,266

$

196,868

Average total interest earning assets

$

10,667,198

$

9,851,150

$

9,278,413

$

9,518,120

$

10,318,943

$

9,937,342

$

10,178,167

Net interest margin, tax equivalent

2.83%

2.64%

2.59%

2.57%

2.47%

2.69%

2.58%

CUSTOMERS BANCORP, INC. AND SUBSIDIARIES

RECONCILIATION OF GAAP TO NON-GAAP MEASURES - UNAUDITED (CONTINUED)

(Dollars in thousands, except per share data)

Core Efficiency Ratio - Customers Bancorp

Nine Months Ended
September 30,

(dollars in thousands except per share data)

Q3 2019

Q2 2019

Q1 2019

Q4 2018

Q3 2018

2019

2018

GAAP net interest income

$

75,735

$

64,679

$

59,304

$

61,524

$

64,001

$

199,718

$

196,354

GAAP non-interest income

$

23,369

$

12,036

$

19,718

$

19,877

$

2,084

$

55,125

$

39,120

Loss upon acquisition of interest-only GNMA securities

7,476

(Gains) losses on investment securities

(2,334)

347

(2)

101

19,895

(1,989)

20,023

Losses on sale of multi-family loans

1,161

Core non-interest income

21,035

19,859

19,716

21,139

21,979

53,136

59,143

Core revenue

$

96,770

$

84,538

$

79,020

$

82,663

$

85,980

$

252,854

$

255,497

GAAP non-interest expense

$

59,592

$

59,582

$

53,984

$

57,045

$

57,104

$

173,160

$

163,134

Severance expense

(490)

(1,869)

(490)

Legal reserves

(2,000)

(2,000)

Merger and acquisition related expenses

(470)

(2,945)

(3,920)

Core non-interest expense

$

57,592

$

59,092

$

53,984

$

54,706

$

54,159

$

170,670

$

159,214

Core efficiency ratio (1)

59.51%

69.90%

68.32%

66.18%

62.99%

67.50%

62.32%

(1) Core efficiency ratio calculated as core non-interest expense divided by core revenue.

Tangible Common Equity to Tangible Assets - Customers Bancorp

(dollars in thousands except per share data)

Q3 2019

Q2 2019

Q1 2019

Q4 2018

Q3 2018

GAAP - Total shareholders' equity

$

1,019,150

$

991,405

$

978,373

$

956,816

$

954,812

Reconciling items:

Preferred stock

(217,471)

(217,471)

(217,471)

(217,471)

(217,471)

Goodwill and other intangibles

(15,521)

(15,847)

(16,173)

(16,499)

(16,825)

Tangible common equity

$

786,158

$

758,087

$

744,729

$

722,846

$

720,516

Total assets

$

11,723,790

$

11,182,427

$

10,143,894

$

9,833,425

$

10,617,104

Reconciling items:

Goodwill and other intangibles

(15,521)

(15,847)

(16,173)

(16,499)

(16,825)

Tangible assets

$

11,708,269

$

11,166,580

$

10,127,721

$

9,816,926

$

10,600,279

Tangible common equity to tangible assets

6.71%

6.79%

7.35%

7.36%

6.80%

CUSTOMERS BANCORP, INC. AND SUBSIDIARIES

RECONCILIATION OF GAAP TO NON-GAAP MEASURES - UNAUDITED (CONTINUED)

(Dollars in thousands, except per share data)

Tangible Book Value per Common Share - Customers Bancorp

(dollars in thousands except share and per share data)

Q3 2019

Q2 2019

Q1 2019

Q4 2018

Q3 2018

GAAP - Total shareholders' equity

$

1,019,150

$

991,405

$

978,373

$

956,816

$

954,812

Reconciling Items:

Preferred stock

(217,471)

(217,471)

(217,471)

(217,471)

(217,471)

Goodwill and other intangibles

(15,521)

(15,847)

(16,173)

(16,499)

(16,825)

Tangible common equity

$

786,158

$

758,087

$

744,729

$

722,846

$

720,516

Common shares outstanding

31,245,776

31,202,023

31,131,247

31,003,028

31,687,340

Tangible book value per common share

$

25.16

$

24.30

$

23.92

$

23.32

$

22.74

Tangible Book Value per Common Share - CAGR - Customers Bancorp

(dollars in thousands except share and per share data)

Q3 2019

Q4 2018

Q4 2017

Q4 2016

Q4 2015

Q4 2014

Q4 2013

GAAP - Total shareholders' equity

$

1,019,150

$

956,816

$

920,964

$

855,872

$

553,902

$

443,145

$

386,623

Reconciling Items:

Preferred stock

(217,471)

(217,471)

(217,471)

(217,471)

(55,569)

Goodwill and other intangibles

(15,521)

(16,499)

(16,295)

(17,621)

(3,651)

(3,664)

(3,676)

Tangible common equity

$

786,158

$

722,846

$

687,198

$

620,780

$

494,682

$

439,481

$

382,947

Common shares outstanding

31,245,776

31,003,028

31,382,503

30,289,917

26,901,801

26,745,529

26,646,566

Tangible book value per common share

$

25.16

$

23.32

$

21.90

$

20.49

$

18.39

$

16.43

$

14.37

CAGR

10.23%

CUSTOMERS BANCORP, INC. AND SUBSIDIARIES

RECONCILIATION OF GAAP TO NON-GAAP MEASURES - UNAUDITED (CONTINUED)

(Dollars in thousands, except per share data)

Core Earnings - Customers Bank Business Banking Segment

Nine Months Ended September 30,

Q3 2019

Q2 2019

Q1 2019

Q4 2018

Q3 2018

2019

2018

(dollars in thousands except per share data)

USD

Per
share

USD

Per
share

USD

Per
share

USD

Per
share

USD

Per
share

USD

Per
share

USD

Per
share

GAAP net income to common shareholders

$

22,767

$0.72

$

12,778

$

0.40

$

11,988

$

0.38

$

17,521

$

0.55

$

8,256

$

0.26

$

47,531

$

1.51

$

53,179

$

1.65

Reconciling items (after tax):

Severance expense

359

0.01

1,421

0.04

359

0.01

Loss upon acquisition of interest-only GNMA securities

5,682

0.18

5,682

0.18

Losses on sale of multi-family loans

868

0.03

Legal reserves

760

0.02

760

0.02

(Gains) losses on investment securities

(1,947)

(0.06)

347

0.01

(2)

101

15,417

0.48

(1,602)

(0.05)

15,545

0.48

Core earnings

$

21,580

$0.68

$

19,166

$

0.61

$

11,986

$

0.38

$

19,911

$

0.62

$

23,673

$

0.73

$

52,730

$

1.67

$

68,724

$

2.13

Core Earnings (Loss) - BankMobile Segment

Nine Months Ended September 30,

Q3 2019

Q2 2019

Q1 2019

Q4 2018

Q3 2018

2019

2018

(dollars in thousands except per share data)

USD

Per
share

USD

Per
share

USD

Per
share

USD

Per
share

USD

Per
share

USD

Per
share

USD

Per
share

GAAP net loss to common shareholders

$

684

$0.02

$

(7,097)

$

(0.22)

$

(163)

$

(0.01)

$

(3,274)

$

(0.10)

$

(5,842)

$

(0.18)

$

(6,574)

$

(0.21)

$

(10,190)

$

(0.32)

Reconciling items (after tax):

Severance expense

13

13

Legal reserves

760

0.02

760

0.02

Merger and acquisition related expenses

355

0.01

2,222

0.07

2,957

0.09

Core loss

$

1,444

$0.05

$

(7,084)

$

(0.22)

$

(163)

$

(0.01)

$

(2,919)

$

(0.09)

$

(3,620)

$

(0.11)

$

(5,801)

$

(0.18)

$

(7,233)

$

(0.22)

Jay Sidhu, Chairman & CEO 610-935-8693

Carla Leibold, CFO 484-923-8802

Bob Ramsey, Director of Investor Relations 484-926-7118

Source: Customers Bancorp, Inc.

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