Verizon continues to win, tops SMB categories in 2019 J.D. Power Study

September 12, 2019 9:15 AM

NEW YORK, Sept. 12, 2019 (GLOBE NEWSWIRE) -- For the third year in a row, Verizon ranked highest for Small/Medium Business (20-499 employees) among business wireline service providers, according to the J.D. Power 2019 U.S. Business Wireline Satisfaction Study. Verizon also ranked highest for Very Small Business (1-19 employees).

“Helping our business customers better serve their end customer is our number one priority,” said TJ Fox, SVP and president of Verizon Business Markets. “We pride ourselves on delivering first-rate network and customer experiences that help small-to-medium sized businesses thrive, and we will continue to invest in making those experiences best-in-class.”

The J.D. Power recognition comes on the heels of several recent network award wins for Verizon across numerous independent testing companies. There is one constant to achieving these results: the performance of Verizon networks consistently wins. This leading network performance is helping enable the digital transformation for its customers in businesses, government, and in our communities. Here are some details on our wireless network wins:

Verizon Communications Inc. (NYSE, Nasdaq: VZ), headquartered in New York City, generated revenues of $130.9 billion in 2018. The company operates America’s most awarded wireless network and the nation’s premier all-fiber network, and delivers integrated solutions to businesses worldwide. With brands like Yahoo, TechCrunch and HuffPost, the company’s media group helps consumers stay informed and entertained, communicate and transact, while creating new ways for advertisers and partners to connect. Verizon’s corporate responsibility prioritizes the environmental, social and governance issues most relevant to its business and impact to society.

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*P3, which uses crowdsourced data for their analysis across three disciplines – Coverage, Data Speed and Service Availability – named Verizon best for 4G coverage, voice coverage, data coverage and download user speeds, according to the P3 Mobile Benchmark USA January 2019 Report

**Rankings based on the RootMetrics US National, State, and Metro RootScore Reports: 1H 2019. Tested with best commercially available smartphones on 4 national mobile networks across all available network types. Your experiences may vary. Visit for more details.

***J.D. Power 2019 Wireless Network Quality Performance Study℠, Volume 2. Customers rated Verizon #1 in every single category, including calls, messages, and data connection experiences

****Tutela Mobile Experience Report for the USA, based on crowdsourced data collected in March 2019

*****Opensignal Awards – USA: Mobile Network Experience Report  July 2019, based on independent analysis of mobile measurements recorded during the period March 16 – June 13, 2019 © 2019 Opensignal Inc.

******Based on Verizon interpretation of 1H 2019 Nielsen Video Test data collected nationally between January 1 – June 30, 2019

*******Ookla 2019 Speedtest U.S. Mobile Performance Report based on more than 11.5 million consumer-initiated network tests on Speedtest apps in the first half of 2019

VERIZON’S ONLINE MEDIA CENTER: News releases, stories, media contacts and other resources are available at News releases are also available through an RSS feed. To subscribe, visit

Media contact:Najuma Thorpenajuma.thorpe@verizon.comTwitter: @najuma


Source: Verizon Communications


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