Form 8-K Customers Bancorp, Inc. For: Jan 24

January 24, 2019 4:17 PM

UNITED STATES

SECURITIES AND EXCHANGE COMMISSION

Washington, D.C. 20549

FORM 8-K

CURRENT REPORT

Pursuant to Section 13 or 15(d)

of the

Securities Exchange Act of 1934

Date of Report (date of earliest event reported): January 24, 2019

(Exact name of registrant as specified in its charter)



Pennsylvania	001-35542	27-2290659
(State or other jurisdiction of incorporation or organization)	(Commission File number)	(IRS Employer Identification No.)

1015 Penn Avenue

Suite 103

Wyomissing PA 19610

(Address of principal executive offices, including zip code)

(610) 933-2000

(Registrant’s telephone number, including area code)

N/A

(Former name, former address and former fiscal year, if changed since last report)

Check the appropriate box below if the form 8-K filing is intended to simultaneously satisfy the filing obligations of the registrant under any of the following provisions (see General Instructions A.2. below):



o	Written communications pursuant to Rule 425 under the Securities Act (17 CFR 230.425)
o	Soliciting material pursuant to Rule 14a-12 under the Exchange Act (17 CFR 240.14a-12)
o	Pre-commencement communications pursuant to Rule 14d-2(b) under the Exchange Act (17 CFR 240.14d-2(b))
o	Pre-commencement communications pursuant to Rule 13e-4(c) under the Exchange Act (17 CFR 240.13e-4(c))
Indicate by check mark whether the registrant is an emerging growth company as defined in Rule 405 of the Securities Act of 1933 (17 CFR §230.405) or Rule 12b-2 of the Securities Exchange Act of 1934 (17 CFR §240.12b-2). Emerging growth company o

If an emerging growth company, indicate by check mark if the registrant has elected not to use the extended transition period for complying with any new or revised financial accounting standards provided pursuant to Section 13(a) of the Exchange Act. ☐

Item 2.02. Results of Operations and Financial Condition

On January 24, 2019, Customers Bancorp, Inc. (the "Company") issued a press release announcing unaudited financial information for the quarter and year ended December 31, 2018, a copy of which is included as Exhibit 99.1 to this Current Report on Form 8-K and incorporated by reference herein.

Item 7.01 Regulation FD Disclosure

The Company has posted to its website a slide presentation which is attached hereto as Exhibit 99.2 to this Current Report on Form 8-K and incorporated into this Item 7.01 by reference.

The information in this Current Report on Form 8-K, including Exhibits 99.1 and 99.2 attached hereto and incorporated by reference into Item 2.02 and Item 7.01, respectively, shall not be deemed "filed" for purposes of Section 18 of the Securities Exchange Act of 1934, as amended, or otherwise subject to the liabilities under that Section. Furthermore, such information, including the exhibits attached hereto, shall not be deemed incorporated by reference into any of the Company's reports or filings with the SEC, whether made before or after the date hereof, except as expressly set forth by specific reference in such report or filing. The information in this Current Report on Form 8-K, including the exhibits attached hereto, shall not be deemed an admission as to the materiality of any information in this Current Report on Form 8-K that is required to be disclosed solely to satisfy the requirements of Regulation FD.

Item 9.01. Financial Statements and Exhibits

(d) Exhibits.



Exhibit		Description
Exhibit 99.1		Press Release dated January 24, 2019
Exhibit 99.2		Slide presentation dated January 2019

SIGNATURE

Pursuant to the requirements of the Securities Exchange Act of 1934, the Registrant has duly caused this report to be signed on its behalf by the undersigned, hereunto duly authorized.



	CUSTOMERS BANCORP, INC.

	By: /s/ Carla A. Leibold
	Name: Carla A. Leibold
	Title: Executive Vice President and Chief Financial Officer

Date: January 24, 2019

EXHIBIT INDEX



Exhibit No.		Description
99.1		Press Release dated January 24, 2019
99.2		Slide presentation dated January 2019

Exhibit 99.1

Customers Bancorp

1015 Penn Avenue

Wyomissing, PA 19610

Contacts:

Jay Sidhu, Chairman & CEO 610-935-8693

Carla Leibold, CFO 484-923-8802

Bob Ramsey, CFO - BankMobile 484-926-7118

Customers Bancorp Reports Net Income

For Fourth Quarter and Full Year 2018

Wyomissing, PA., January 24, 2019 - Customers Bancorp, Inc. (NYSE: CUBI) the parent company of Customers Bank (collectively “Customers”), today reported:

n Customers Bancorp, Inc.'s ("CUBI") fourth quarter 2018 ("Q4 2018") net income to common shareholders was $14.2 million, or $0.44 per diluted share. Core earnings for Q4 2018 totaled $17.0 million, or $0.53 per diluted share (non-GAAP measures).

n CUBI's net income to common shareholders for 2018 ("FY 2018") was $57.2 million, or $1.78 per diluted share. Core earnings for FY 2018 totaled $78.5 million, or $2.43 per diluted share (non-GAAP measures), an increase of approximately 10% from 2017 ("FY 2017").



(Dollars in thousands, except per share amounts)	USD			Per Share				USD			Per Share
Q4 2018 Net Income to Common Shareholders (GAAP)							FY 2018 Net Income to Common Shareholders (GAAP)
Customers Bank Business Banking	$	17,521		$	0.55		Customers Bank Business Banking	$	70,698		$	2.19
BankMobile	(3,274		)	(0.10		)	BankMobile	(13,462		)	(0.42		)
Consolidated	$	14,247		$	0.44		Consolidated	$	57,236		$	1.78

Q4 2018 Core Earnings (Non-GAAP)							FY 2018 Core Earnings (Non-GAAP)
Customers Bank Business Banking	$	19,911		$	0.62		Customers Bank Business Banking	$	88,633		$	2.75
BankMobile	(2,919		)	(0.09		)	BankMobile	(10,150		)	(0.31		)
Consolidated	$	16,992		$	0.53		Consolidated	$	78,483		$	2.43

n Net interest margin, tax equivalent ("NIM") (a non-GAAP measure) was 2.57% in Q4 2018, an increase of 10 basis points from third quarter 2018 ("Q3 2018"). Excluding prepayment fees, NIM increased 15 basis points from Q3 2018.

n In late November 2018, BankMobile's first White Label banking partnership went live in beta test phase, offering BankMobile's best in class banking products to the partner's broad customer base. Even before any marketing or advertising efforts, the partnership generated nearly 4,500 funded deposit accounts just in one month, with over $5 million in total deposits. We expect account openings and deposit growth to accelerate throughout 2019.

n In December 2018, Customers repurchased 719,200 shares of common stock at an average price of $18.04 per share, or approximately 80% of tangible book value at December 31, 2018. An additional 31,159 shares were repurchased in January 2019 at an average price of $18.35 per share.

n Efforts improved loan mix year-over-year, as core commercial and industrial loans, excluding commercial loans to mortgage companies, increased $312 million, or 19.7%, and mortgages and other consumer loans increased $392 million, or 119%. As planned, multi-family loans decreased $361 million and commercial non-owner occupied real estate loans decreased $93.6 million.

n Total assets were $9.8 billion at both December 31, 2018 and 2017. Total deposits increased by $342 million, or 5.0%, from December 31, 2017, with demand deposits increasing $350 million, or 22%.

n Q4 2018 book value per common share was $23.85 and tangible book value per common share (a non-GAAP measure) was $23.32. Tangible book value per common share has increased at a compound annual growth rate of 10.2% over the past five years.

n Based on the January 18, 2019 closing price of $20.97, Customers Bancorp common equity is trading at 0.90x tangible book value of $23.32 (a non-GAAP measure) and 9.5x the 2019 consensus estimate of $2.21.

Customers reported net income to common shareholders of $14.2 million for Q4 2018, compared to $2.4 million for Q3 2018, and $18.0 million for Q4 2017. Fully diluted earnings per common share for Q4 2018 was $0.44, compared to $0.07 for Q3 2018 and $0.55 for fourth quarter 2017 ("Q4 2017"). Customers also reported net income to common shareholders of $57.2 million for FY 2018, compared to $64.4 million for FY 2017. Fully diluted earnings per common share for FY 2018 was $1.78, compared to $1.97 for FY 2017. Core earnings (a non-GAAP measure) for FY 2018 totaled $78.5 million, an increase of approximately10% compared to $72.0 million for FY 2017. Q4 2018, Q3 2018, Q4 2017, FY 2018 and FY 2017 include one or more significant notable items, such as executive severance expense, merger and acquisition-related expenses, losses realized from the sale of lower-yielding investment securities and multi-family loans as management strategically changed the mix of assets and liabilities on its balance sheet. Also excluded are investment securities gains and losses and impairment charges. These significant notable items are not included in Customers' disclosures of core earnings and other core performance metrics.

“In 2018, Customers Bancorp generated core earnings per share (a non-GAAP measure) of $2.43, a year-over-year increase of approximately 10%. We are focused on improving profitability and quality of our balance sheet profile and generating an ROAA of 1.25% within 3-4 years. We are happy to report that earnings improved at both Customers Bank Business Banking and BankMobile segments and are optimistic about accelerating this trend. In 2018, commercial and industrial loans grew 20% and demand deposits grew 22%, while we decreased lower-yielding multi-family and commercial real estate loans by $455 million, or approximately 10%. BankMobile launched its first major White Label partnership in 2018, which has started generating deposits but is still in its very early days. We also began repurchasing stock, which we considered very attractive trading at approximately 80% of tangible book value. In 2019, we will remain focused on further improving our profitability and our capital ratios, strengthening the balance sheet through a remix in our assets and liabilities, expanding our net interest margin and increasing our ROAA and ROCE," stated Jay Sidhu, CEO and Chairman of Customers Bank.

Strategic Priorities

Improve Profitability: Target a 2.75% NIM in 9-15 months and a 1.25% ROAA in 3-4 years

Customers expects to keep total assets relatively flat in 2019, with a focus on growing its core businesses with improving margins, capital and profitability. Through favorable mix shifts in both assets and liabilities, Customers expects to improve the overall quality of its balance sheet and deposit franchise, expand its net interest margin, enhance liquidity and improve interest rate sensitivity.


•	Target ROAA in top quartile of peer group, which we expect will equate to a ratio of 1.25% or higher over the next 3-4 years.


•	Expected shift in asset and funding mix is expected to drive a wider NIM to 2.75% and possibly higher in the next 9-15 months.


•	BankMobile growth and maturity expected to enhance profitability; we expect BankMobile to be profitable by the end of 2019.


•	Expense control; we expect very modest growth in most Customers Bank Business Banking segment expenses, and incremental spend in other areas driven by revenue growth.

•

Core deposit and higher-yielding loan growth are strategic priorities. Customers currently has approximately $270 million of deposits with a cost of 2.75% or greater that we expect to run off and replace with lower cost funding. Similarly, we have $2.2 billion of loans with yields below 3.75% at December 31, 2018, of which $1.8 billion are multi-family loans. We expect to run-off multi-family loans and replace them with higher-yielding earning assets.


•	Maintain strong credit quality.

Build and Deploy Capital

"We have excess capital above our targeted minimum tangible common equity ratio of 7.0%, which enabled us to commence a capital deployment strategy in 2018," Sidhu stated. "Capital ratios will continue to build in 2019 as we retain earnings and the balance sheet remains flat. We continue to evaluate the best uses for our excess capital," Sidhu continued.

The estimated total risk-based capital ratio was approximately 13.0% for Q4 2018. The estimated common equity Tier 1 capital ratio was approximately 9.0% for Q4 2018. The estimated Tier 1 leverage capital ratio was approximately 9.7% for Q4 2018. The tangible common equity to tangible assets ratio (a non-GAAP measure) was 7.4% at December 31, 2018.

BankMobile Segment is Expected to Generate a Positive Earnings Contribution by Q4 2019

BankMobile, a division of Customers Bank, operates a branchless digital bank offering low cost banking services to over 1.0 million active deposit customers. Customers expects to retain BankMobile for a 2-3 year period, but will regularly evaluate the best options for BankMobile so it can continue to take advantage of the small issuer exemption under the Durbin Amendment.

BankMobile is expected to generate a positive contribution to Customers' earnings by Q4 2019, due in large part to expected core deposit growth from its first White Label banking partnership and fee changes being implemented in its student disbursement business. In late November 2018, BankMobile's first White Label banking partnership went live in beta test phase, offering BankMobile's best in class banking products to the partner's broad customer base. Even before any marketing efforts, the partnership generated nearly 4,500 funded deposit accounts with over $5 million in total deposits in just one month. Account openings and deposit growth are expected to accelerate later this year when our partner begins to market the account.

In total, demand deposits generated by the BankMobile business averaged $532 million for Q4 2018 with an average cost of 0.14%.

Q4 and Full Year 2018 Overview

The following table presents a summary of key earnings and performance metrics for the quarter ended December 31, 2018 and the preceding four quarters and the years ended December 31, 2018 and 2017, respectively:



CUSTOMERS BANCORP, INC. AND SUBSIDIARIES
EARNINGS SUMMARY - UNAUDITED

(Dollars in thousands, except per share data and stock price data)		Q4			Q3			Q2			Q1			Q4			Full Year			Full Year
		2018			2018			2018			2018			2017			2018			2017

GAAP Profitability Metrics:
Net income available to common shareholders		$	14,247		$	2,414		$	20,048		$	20,527		$	18,000		$	57,236		$	64,378
Per share amounts:
	Earnings per share - basic	$	0.45		$	0.08		$	0.64		$	0.65		$	0.58		$	1.81		$	2.10
	Earnings per share - diluted	$	0.44		$	0.07		$	0.62		$	0.64		$	0.55		$	1.78		$	1.97
	Book value per common share	$	23.85		$	23.27		$	22.70		$	22.30		$	22.42		$	23.85		$	22.42
	CUBI stock price	$	18.20		$	23.53		$	28.38		$	29.15		$	25.99		$	18.20		$	25.99
Average shares outstanding - basic		31,616,740			31,671,122			31,564,893			31,424,496			30,843,319			31,570,118			30,659,320
Average shares outstanding - diluted		32,051,030			32,277,590			32,380,662			32,273,973			32,508,030			32,233,098			32,596,677
Shares outstanding		31,003,028			31,687,340			31,669,643			31,466,271			31,382,503			31,003,028			31,382,503
Return on average assets ("ROAA")		0.71		%	0.22		%	0.89		%	0.95		%	0.84		%	0.69		%	0.77		%
Return on average common equity ("ROCE")		7.58		%	1.31		%	11.32		%	11.73		%	10.11		%	7.90		%	9.38		%
Efficiency ratio		69.99		%	66.42		%	64.35		%	60.84		%	62.42		%	65.35		%	61.53		%
Non-GAAP Profitability Metrics (1):
Core earnings		$	16,992		$	20,053		$	20,841		$	20,597		$	18,086		$	78,483		$	71,971
Per share amounts:
	Core earnings per share - diluted	$	0.53		$	0.62		$	0.64		$	0.64		$	0.56		$	2.43		$	2.21
	Tangible book value per common share	$	23.32		$	22.74		$	22.15		$	21.74		$	21.90		$	23.32		$	21.90
Net interest margin, tax equivalent		2.57		%	2.47		%	2.62		%	2.67		%	2.79		%	2.58		%	2.73		%
Tangible common equity to tangible assets		7.36		%	6.80		%	6.33		%	6.36		%	7.00		%	7.36		%	7.00		%
Core ROAA		0.82		%	0.88		%	0.91		%	0.96		%	0.85		%	0.89		%	0.85		%
Core ROCE		9.05		%	10.86		%	11.76		%	11.77		%	10.15		%	10.83		%	10.49		%
Pre-tax pre-provision core net income		$	27,957		$	31,821		$	30,652		$	33,757		$	33,394		$	124,410		$	135,191
Core ROAA - pre-tax and pre-provision		1.12		%	1.18		%	1.15		%	1.33		%	1.30		%	1.19		%	1.33		%
Core ROCE - pre-tax and pre-provision		12.96		%	15.28		%	15.26		%	17.23		%	16.72		%	15.18		%	17.60		%
Core efficiency ratio		66.18		%	62.99		%	63.31		%	60.72		%	61.95		%	63.23		%	61.42		%
Asset Quality:
Net charge-offs		$	2,154		$	471		$	427		$	633		$	1,130		$	3,685		$	6,067
Annualized net charge-offs to average total loans		0.10		%	0.02		%	0.02		%	0.03		%	0.05		%	0.04		%	0.07		%
Non-performing loans ("NPLs") to total loans		0.32		%	0.27		%	0.29		%	0.26		%	0.30		%	0.32		%	0.30		%
Reserves to NPLs		147.16		%	174.56		%	149.25		%	173.02		%	146.36		%	147.16		%	146.36		%
Regulatory Capital Ratios (2):
Common equity Tier 1 capital to risk-weighted assets		8.96		%	8.70		%	8.61		%	8.51		%	8.81		%	8.96		%	8.81		%
Tier 1 capital to risk-weighted assets		11.58		%	11.26		%	11.16		%	11.11		%	11.58		%	11.58		%	11.58		%
Total capital to risk-weighted assets		13.04		%	12.69		%	12.55		%	12.55		%	13.05		%	13.04		%	13.05		%
Tier 1 capital to average assets (leverage ratio)		9.67		%	8.91		%	8.87		%	9.03		%	8.94		%	9.67		%	8.94		%

(1) Non-GAAP measures exclude executive severance expense, merger and acquisition-related expenses, losses realized from the sale of lower-yielding investment securities and multi-family loans, investment securities gains and losses and impairment charges, and certain intangible assets. Please note that not each of the aforementioned adjustments affected the reported amount in each of the periods presented. Customers' reasons for the use of these non-GAAP measures and a detailed reconciliation between the non-GAAP measures and the comparable GAAP amounts are included at the end of this document.
(2) Regulatory capital ratios are estimated for Q4 2018 and FY 2018.

Net Interest Income

Net interest income totaled $61.5 million in Q4 2018, a decrease of $2.5 million from Q3 2018, principally due to a reduction in the average balance of interest earning assets of $0.8 billion. Partially offsetting the decline in the average balance of interest earning assets was a 10 basis points expansion in tax equivalent NIM (a non-GAAP measure) reflecting efforts to re-mix the balance sheet to focus on higher-yielding assets and lower-cost funding. Compared to Q3 2018, total loan yields were 1 basis point lower at 4.37%, driven by a $1.2 million reduction in loan prepayment fees to $0.4 million. The reduction in loan prepayment fees reduced the yield on multi-family loans 13 basis points, the yield on total loans 6 basis points and the tax equivalent NIM (a non-GAAP measure) by 5 basis points. Securities yields increased 30 basis points sequentially to 3.60% reflecting a full quarter benefit from the sale of lower-yielding securities in Q3 2018; the cost of total deposits increased by a modest 4 basis points to 1.71%, as the average balance of non-interest bearing deposits increased $151.5 million, and borrowing costs increased 39 basis points to 3.13%. Compared to the year-ago quarter, tax equivalent NIM (a non-GAAP measure) narrowed 22 basis points, which reflected a 71 basis points increase in the yield on securities and a 29 basis points increase in the yield on total loans, more than offset by a 79 basis points increase in the cost of deposits, and a 100 basis points increase in the cost of borrowings.

As planned, total loans outstanding decreased $163 million, or 1.9%, to $8.5 billion as of December 31, 2018 compared to December 31, 2017. Commercial and industrial loans, excluding commercial loans to mortgage companies, increased $312 million to $1.9 billion, up 19.7%; multi-family loans decreased $361 million, or 9.9%, to $3.3 billion; commercial non-owner-occupied real estate loans decreased $94 million to $1.1 billion; mortgages and other consumer loans increased $392 million to $722 million; and commercial loans to mortgage companies decreased $383 million to $1.5 billion.

Total deposits increased $342 million, or 5.0%, to $7.1 billion as of December 31, 2018 compared to total deposits of $6.8 billion at December 31, 2017. Total demand deposit accounts increased $350 million, or 22.2%, to $1.9 billion, savings and money market deposits increased $163 million, or 4.9%, to $3.5 billion, and certificates of deposit accounts decreased $172 million, or 9.0%, to $1.7 billion. In July 2018, Customers launched a new digital, on-line banking business with a goal of gathering retail deposits. As of December 31, 2018, this new business generated $333 million in retail deposits.

Provision, Credit Quality and Risk Management

The provision for loan losses totaled $1.4 million in Q4 2018, compared to $2.9 million in Q3 2018 and $0.8 million in Q4 2017. The Q4 2018 provision expense included $0.5 million for growth in the consumer and commercial and industrial loan portfolios, net of the multi-family and commercial real estate loan run-off, and a $1.2 million increase for impaired loans, offset in part by a benefit of $0.3 million resulting from improved asset quality and lower incurred losses than previously estimated. Net charge-offs for Q4 2018 were $2.2 million, or 10 basis points of annualized net charge-offs to average loans. Net charge-offs for FY 2018 were $3.7 million, or 4 basis points of average loans, down from net charge-offs of $6.1 million, or 7 basis points of average loans, for FY 2017.

Risk management is a critical component of how Customers creates long-term shareholder value, and Customers believes that asset quality is one of the most important risks in banking to be understood and managed. Customers believes that asset quality risks must be diligently addressed during good economic times with prudent underwriting standards so that when the economy deteriorates the bank's capital is sufficient to absorb all losses without threatening its ability to operate and serve its community and other constituents. "Customers' non-performing loans at December 31, 2018 were only 0.32% of total loans, compared to our peer group non-performing loans of approximately 0.73% in the most recent period available, and industry average non-performing loans of 1.16% in the most recent period available. Our expectation is superior asset quality performance in good times and in difficult years," said Mr. Sidhu.

Non-Interest Income

Non-interest income totaled $19.9 million in Q4 2018, up $17.8 million from $2.1 million in Q3 2018. This increase was primarily due to the $18.7 million loss realized from the sale of lower-yielding investment securities in Q3 2018. Compared to the year-ago quarter, non-interest income increased $0.1 million from $19.8 million in Q4 2017. Q4 2018 non-interest income included $2.0 million of gains realized from the termination of interest rate swaps associated with the $500 million of FHLB advances that were repaid in October 2018 and $1.4 million of income earned on commercial operating leases generated by our Equipment Finance Group as that business continues to grow. Partially offsetting these increases was the loss of $1.2 million realized from the sale of lower-yielding multi-family loans, reduced interchange and card revenue of $0.6 million, and $1.6 million of debit and prepaid card interchange expense, which prior to the adoption of the new revenue recognition standard in Q1 2018 was included in non-interest expense and reported as technology, communications and bank operations expense.

Non-interest income totaled $59.0 million for FY 2018, down $19.9 million from $78.9 million for FY 2017. This decrease was primarily due to the $18.7 million loss realized from the sale of investment securities in FY 2018 compared to gains of $8.8 million realized in FY 2017, reduced interchange and card revenue and deposit fees totaling $5.3 million mainly resulting from reduced transaction volumes at the BankMobile business segment, $5.5 million of debit and prepaid card interchange expense recorded as a reduction in non-interest income beginning in Q1 2018, and $2.2 million of reduced mortgage warehouse transactional fees primarily driven by reduced volumes. These decreases were offset in part by $12.9 million of impairment losses recorded in FY 2017, $4.8 million of income realized from the termination of interest rate swaps previously designated as cash flow hedges and increased income of $4.7 million earned on commercial operating leases.

Non-Interest Expense

Non-interest expense totaled $57.0 million in Q4 2018, down $0.1 million from $57.1 million in Q3 2018. This decrease primarily resulted from reduced merger and acquisition related expenses of $2.5 million offset in part by executive severance expenses of $1.9 million. Compared to the year-ago quarter, non-interest expense increased $2.3 million from $54.8 million in Q4 2017. This increase primarily resulted from executive severance expense of $1.9 million and increased depreciation expense on leased equipment of $1.2 million, offset in part by reductions in other operating expenses as management continues its efforts to monitor and control expenses.

Non-interest expense totaled $220.2 million in FY 2018, up $4.6 million from $215.6 million in FY 2017. This increase primarily resulted from increased salaries and employee benefits of $9.3 million largely due to executive severance expense of $1.9 million and increased full-time equivalents ("FTEs") year-over-year of 62, increased merger and acquisition-related expenses of $4.0 million, and increased depreciation expense on leased equipment of $3.9 million, offset in part by reductions in other operating expenses as management continues its efforts to monitor and control expenses.

Tax

The effective tax rate of 22.2% for Q4 2018 was primarily driven by an estimated research and development tax credit recorded in Q4 2018. In Q4 2017, Customers recorded a deferred tax asset re-measurement charge to its income tax expense of $5.5 million as a result of the enactment of the Tax Cuts and Jobs Act of 2017. This one-time tax effect was offset by a $7.3 million benefit from exercises of employee stock options, principally by Customers' CEO, and vesting of restricted stock units.

Customers expects the 2019 effective tax rate to be around 24%.

Profitability and Book Value

Customers' return on average assets was 0.71% in Q4 2018, compared to 0.22% in Q3 2018 and 0.84% in Q4 2017, and its return on average common equity was 7.58% in Q4 2018, compared to 1.31% in Q3 2018 and 10.11% in Q4 2017. The core return on average assets (a non-GAAP measure) was 0.82% in Q4 2018, compared to 0.88% in Q3

2018 and 0.85% in Q4 2017 and the core return on average common equity (a non-GAAP measure) was 9.05% in Q4 2018, compared to 10.86% in Q3 2018 and 10.15% in Q4 2017.

The Q4 2018 efficiency ratio was 70.0%, compared to 66.4% in Q3 2018 and 62.4% in Q4 2017. The core efficiency ratio (a non-GAAP measure) was 66.2% in Q4 2018, compared to 63.0% in Q3 2018 and 62.0% in Q4 2017.

The book value and tangible book value (a non-GAAP measure) per common share increased to $23.85 and $23.32 per share, respectively, at December 31, 2018, reflecting a CAGR of 10.4% and 10.2% over the past five years, respectively.

Segment Discussion

Customers Bancorp has two operating segments: Customers Bank Business Banking and BankMobile.

The Customers Bank Business Banking segment reported net income available to common shareholders of $17.5 million, or $0.55 per diluted share, for Q4 2018, down from $22.2 million, or $0.68 per diluted share, for Q4 2017. The segment's core earnings for Q4 2018 totaled $19.9 million, or $0.62 per diluted share, compared to $22.1 million, or $0.68 per diluted share, for Q4 2017 (non-GAAP measures). The decrease in GAAP earnings resulted from NIM compression from reduced net interest income of $8.6 million driven by higher funding costs as interest rates increased, executive severance expense of $1.9 million and a $1.2 million loss realized from the sale of lower-yielding multi-family loans, offset in part by reduced tax expense of $7.2 million driven by lower enacted federal tax rates and lower taxable income.

The Customers Bank Business Banking segment reported net income available to common shareholders of $70.7 million, or $2.19 per diluted share, for FY 2018, down from $77.6 million, or $2.38 per diluted share, for FY 2017. The segment's core earnings for FY 2018 totaled $88.6 million, or $2.75 per diluted share, up from $84.9 million, or $2.60 per diluted share, for FY 2017 (non-GAAP measures). The decrease in GAAP earnings resulted from NIM compression from reduced net interest income of $13.2 million driven by higher funding costs as interest rates increased, increased non-interest expenses of $18.3 million and reduced non-interest income of $7.3 million, offset in part by reductions in provision expense of $2.7 million and tax expense of $29.3 million driven by lower enacted federal tax rates and lower taxable income.

The BankMobile segment reported a net loss for Q4 2018 of $3.3 million, or $0.10 per diluted share. The segment's core loss (a non-GAAP measure) for Q4 2018 totaled $2.9 million, or $0.09 per diluted share, an improvement from a core loss (a non-GAAP measure) for Q4 2017 of $4.0 million, or $0.12 per diluted share.

The BankMobile segment reported a net loss for FY 2018 of $13.5 million, or $0.42 per diluted share. The segment's core loss (a non-GAAP measure) for FY 2018 totaled $10.2 million, or $0.31 per diluted share, an improvement from a core loss (a non-GAAP measure) for FY 2017 of $12.9 million, or $0.40 per diluted share. The improvement reflected an increase in net interest income, given the benefit of higher rates on BankMobile's low cost deposits, and reduced expenses, mitigated by lower fee income and an increase in provision expense as the segment began adding consumer loans.

Part of BankMobile's strategy to reach profitability in 2019 includes the addition of reasonable monthly and NSF fees in the the student disbursement business beginning at the end of Q1 2019. In order to incentivize desired behaviors, monthly fees can be waived and an attractive rate of interest can be earned for customers who meet certain requirements. BankMobile also intends to deploy its low-cost deposits into consumer loans to increase net interest income. This strategy is likely to be front-end loaded in 2019, with higher provision cost in the first half of the year and higher interest income in the second half of the year.

Significantly Lowering Commercial Real Estate Concentration

Customers' total commercial real estate ("CRE") loan exposures subject to regulatory concentration guidelines of $4.4 billion as of December 31, 2018 included construction loans of $70 million, multi-family loans of $3.3 billion, and non-owner occupied commercial real estate loans of $1.0 billion, which represent 361% of total risk-based capital on a combined basis, a reduction from 418% commercial real estate concentration as of December 31, 2017. Customers' loans subject to regulatory CRE concentration guidelines had 3 year cumulative growth of 10.6% in Q4 2018, a deceleration from 54.5% a year ago.

Customers' loans collateralized by multi-family properties were approximately 38.4% of Customers' total

loan portfolio and approximately 270% of total risk-based capital at December 31, 2018, down from

approximately 41.9% and 311%, respectively, at December 31, 2017. Following are some key characteristics of Customers' multi-family loan portfolio:


•	Principally concentrated in New York City with an emphasis on properties subject to some type of rent control; and principally to high net worth families;


•	Average loan size is $6.7 million;


•	Median annual debt service coverage ratio is 139%;


•	Median loan-to-value for the portfolio is 65.2%;


•	All loans are individually stressed with an increase of 1% and 2% to the cap rate and an increase of 1.5% and 3% in loan interest rates;


•	All properties are inspected prior to a loan being granted and inspected thereafter on an annual basis by dedicated portfolio managers or outside inspectors; and


•	Credit approval process is independent of customer sales and portfolio management process.

Conference Call

Date: Thursday, January 24, 2019

Time: 5:00 PM EST

US Dial-in: 855-719-5007

International Dial-in: 334-323-0517

Participant Code: 665552

Please dial in at least 10 minutes before the start of the call to ensure timely participation. Slides accompanying the presentation will be available on the company's website at http://customersbank.com/investor_relations.php prior to the call. A playback of the call will be available beginning Thursday, January 24, 2019 at 8:00 PM EST until 8:00 PM EST on February 23, 2019. To listen, call within the United States 888-203-1112 or 719-457-0820 when calling internationally. Please use the replay pin number 8701039.

Institutional Background

Customers Bancorp, Inc. is a bank holding company located in Wyomissing, Pennsylvania engaged in banking and related businesses through its bank subsidiary, Customers Bank. Customers Bank is a community-based, full-service bank with assets of approximately $9.8 billion at December 31, 2018. A member of the Federal Reserve System with deposits insured by the Federal Deposit Insurance Corporation, Customers Bank is an equal opportunity lender that provides a range of banking services to small and medium-sized businesses, professionals, individuals and families through offices in Pennsylvania, the District of Columbia, Illinois, New York, Rhode Island, Massachusetts, New Hampshire and New Jersey. Committed to fostering customer loyalty, Customers Bank uses a High Tech/High Touch strategy that includes use of industry-leading technology to provide customers better access to their money, as well as

Concierge Banking® by appointment at customers’ homes or offices 12 hours a day, seven days a week. Customers Bank offers a continually expanding portfolio of loans to small businesses, multi-family projects, mortgage companies and consumers.

Customers Bancorp, Inc.'s voting common shares are listed on the New York Stock Exchange under the symbol CUBI. Additional information about Customers Bancorp, Inc. can be found on the company’s website, www.customersbank.com.

“Safe Harbor” Statement

In addition to historical information, this press release may contain ''forward-looking statements'' within the meaning of the ''safe harbor'' provisions of the Private Securities Litigation Reform Act of 1995. These forward-looking statements include statements with respect to Customers Bancorp, Inc.'s strategies, goals, beliefs, expectations, estimates, intentions, capital raising efforts, financial condition and results of operations, future performance and business. Statements preceded by, followed by, or that include the words ''may,'' ''could,'' ''should,'' ''pro forma,'' ''looking forward,'' ''would,'' ''believe,'' ''expect,'' ''anticipate,'' ''estimate,'' ''intend,'' ''plan,'' or similar expressions generally indicate a forward-looking statement. These forward-looking statements involve risks and uncertainties that are subject to change based on various important factors (some of which, in whole or in part, are beyond Customers Bancorp, Inc.'s control). Numerous competitive, economic, regulatory, legal and technological factors, among others, could cause Customers Bancorp, Inc.'s financial performance to differ materially from the goals, plans, objectives, intentions and expectations expressed in such forward-looking statements. In addition, important factors relating to the acquisition of the Disbursements business, the combination of Customers' BankMobile business with the acquired Disbursements business, the implementation of Customers Bancorp, Inc.'s strategy to retain BankMobile for 2-3 years, the possibility that the expected benefits of retaining BankMobile for 2-3 years may not be achieved also could cause Customers Bancorp's actual results to differ from those in the forward-looking statements. Further, Customers' expectations with respect to the effects of the new tax law could be affected by future clarifications, amendments, and interpretations of such law. Customers Bancorp, Inc. cautions that the foregoing factors are not exclusive, and neither such factors nor any such forward-looking statement takes into account the impact of any future events. All forward-looking statements and information set forth herein are based on management's current beliefs and assumptions as of the date hereof and speak only as of the date they are made. For a more complete discussion of the assumptions, risks and uncertainties related to our business, you are encouraged to review Customers Bancorp, Inc.'s filings with the Securities and Exchange Commission, including its most recent annual report on Form 10-K for the year ended December 31, 2017, subsequently filed quarterly reports on Form 10-Q and current reports on Form 8-K, including any amendments thereto, that update or provide information in addition to the information included in the Form 10-K and Form 10-Q filings, if any. Customers Bancorp, Inc. does not undertake to update any forward-looking statement whether written or oral, that may be made from time to time by Customers Bancorp, Inc. or by or on behalf of Customers Bank



CUSTOMERS BANCORP, INC. AND SUBSIDIARIES
CONSOLIDATED STATEMENTS OF OPERATIONS - UNAUDITED
(Dollars in thousands, except per share data)														Twelve Months Ended
	Q4			Q3			Q2			Q1		Q4		December 31,
	2018			2018			2018			2018		2017		2018			2017
Interest income:
Loans	$	94,248		$	97,815		$	95,240		$	85,931	$	91,229	$	373,234		$	339,936
Investment securities	6,277			8,495			9,765			8,672		4,136		33,209			25,153
Other	2,778			3,735			2,634			2,361		2,254		11,508			7,761
Total interest income	103,303			110,045			107,639			96,964		97,619		417,951			372,850

Interest expense:
Deposits	34,029			32,804			24,182			19,793		18,649		110,808			67,582
Other borrowings	2,404			2,431			3,275			3,376		3,288		11,486			10,056
FHLB advances	3,662			9,125			11,176			7,080		5,697		31,043			21,130
Subordinated debt	1,684			1,684			1,684			1,684		1,685		6,737			6,739
Total interest expense	41,779			46,044			40,317			31,933		29,319		160,074			105,507
Net interest income	61,524			64,001			67,322			65,031		68,300		257,877			267,343
Provision for loan losses	1,385			2,924			(784		)	2,117		831		5,642			6,768
Net interest income after provision for loan losses	60,139			61,077			68,106			62,914		67,469		252,235			260,575

Non-interest income:
Interchange and card revenue	7,568			7,084			6,382			9,661		9,780		30,695			41,509
Deposit fees	2,099			2,002			1,632			2,092		2,121		7,824			10,039
Commercial lease income	1,982			1,419			1,091			862		552		5,354			647
Bank-owned life insurance	1,852			1,869			1,869			2,031		1,922		7,620			7,219
Mortgage warehouse transactional fees	1,495			1,809			1,967			1,887		2,206		7,158			9,345
(Loss) gain on sale of SBA and other loans	(110		)	1,096			947			1,361		1,178		3,294			4,223
Mortgage banking income	73			207			205			121		173		606			875
Impairment loss on investment securities	—			—			—			—		—		—			(12,934		)
(Loss) gain on sale of investment securities	—			(18,659		)	—			—		268		(18,659		)	8,800
Other	4,918			5,257			2,034			2,895		1,540		15,106			9,187
Total non-interest income	19,877			2,084			16,127			20,910		19,740		58,998			78,910

Non-interest expense:
Salaries and employee benefits	26,706			25,462			27,748			24,925		25,948		104,841			95,518
Technology, communication and bank operations	11,531			11,657			11,322			9,943		12,637		44,454			45,885
Professional services	5,674			4,743			3,811			6,008		7,010		20,237			28,051
Occupancy	2,933			2,901			3,141			2,834		2,937		11,809			11,161
FDIC assessments, non-income taxes, and regulatory fees	1,892			2,415			2,135			2,200		1,290		8,642			7,906
Commercial lease depreciation	1,550			1,103			920			815		386		4,388			522
Advertising and promotion	917			820			319			390		361		2,446			1,470
Merger and acquisition related expenses	470			2,945			869			106		410		4,391			410
Loan workout	360			516			648			659		522		2,183			2,366
Other real estate owned expense	285			66			58			40		20		449			570
Other	4,727			4,476			2,779			4,360		3,267		16,339			21,747
Total non-interest expense	57,045			57,104			53,750			52,280		54,788		220,179			215,606
Income before income tax expense	22,971			6,057			30,483			31,544		32,421		91,054			123,879
Income tax expense	5,109			28			6,820			7,402		10,806		19,359			45,042
Net income	17,862			6,029			23,663			24,142		21,615		71,695			78,837
Preferred stock dividends	3,615			3,615			3,615			3,615		3,615		14,459			14,459
Net income available to common shareholders	$	14,247		$	2,414		$	20,048		$	20,527	$	18,000	$	57,236		$	64,378

Basic earnings per common share	$	0.45		$	0.08		$	0.64		$	0.65	$	0.58	$	1.81		$	2.10
Diluted earnings per common share	$	0.44		$	0.07		$	0.62		$	0.64	$	0.55	$	1.78		$	1.97



CUSTOMERS BANCORP, INC. AND SUBSIDIARIES
CONSOLIDATED BALANCE SHEET - UNAUDITED
(Dollars in thousands)
	December 31,			September 30,			June 30,			March 31,			December 31,
	2018			2018			2018			2018			2017
ASSETS
Cash and due from banks	$	17,696		$	12,943		$	22,969		$	9,198		$	20,388
Interest-earning deposits	44,439			653,091			228,757			206,213			125,935
Cash and cash equivalents	62,135			666,034			251,726			215,411			146,323
Investment securities, at fair value	665,012			668,851			1,161,000			1,181,661			471,371
Loans held for sale	1,507			1,383			1,043			662			146,077
Loans receivable, mortgage warehouse, at fair value	1,405,420			1,516,327			1,930,738			1,874,853			1,793,408
Loans receivable	7,138,074			7,239,950			7,181,726			6,943,566			6,768,258
Allowance for loan losses	(39,972		)	(40,741		)	(38,288		)	(39,499		)	(38,015		)
Total loans receivable, net of allowance for loan losses	8,503,522			8,715,536			9,074,176			8,778,920			8,523,651
FHLB, Federal Reserve Bank, and other restricted stock	89,685			74,206			136,066			130,302			105,918
Accrued interest receivable	32,955			32,986			33,956			31,812			27,021
Bank premises and equipment, net	11,063			11,300			11,224			11,556			11,955
Bank-owned life insurance	264,559			263,117			261,121			259,222			257,720
Other real estate owned	816			1,450			1,705			1,742			1,726
Goodwill and other intangibles	16,499			16,825			17,150			17,477			16,295
Other assets	185,672			165,416			143,679			140,501			131,498
Total assets	$	9,833,425		$	10,617,104		$	11,092,846		$	10,769,266		$	9,839,555

LIABILITIES AND SHAREHOLDERS' EQUITY
Demand, non-interest bearing deposits	$	1,122,171		$	1,338,167		$	1,090,744		$	1,260,853		$	1,052,115
Interest-bearing deposits	6,020,065			7,175,547			6,205,210			5,781,606			5,748,027
Total deposits	7,142,236			8,513,714			7,295,954			7,042,459			6,800,142
Federal funds purchased	187,000			—			105,000			195,000			155,000
FHLB advances	1,248,070			835,000			2,389,797			2,252,615			1,611,860
Other borrowings	123,871			123,779			186,888			186,735			186,497
Subordinated debt	108,977			108,953			108,929			108,904			108,880
Accrued interest payable and other liabilities	66,455			80,846			70,051			64,465			56,212
Total liabilities	8,876,609			9,662,292			10,156,619			9,850,178			8,918,591

Preferred stock	217,471			217,471			217,471			217,471			217,471
Common stock	32,252			32,218			32,200			31,997			31,913
Additional paid in capital	434,314			431,205			428,796			424,099			422,096
Retained earnings	316,651			302,404			299,990			279,942			258,076
Accumulated other comprehensive loss	(22,663		)	(20,253		)	(33,997		)	(26,188		)	(359		)
Treasury stock, at cost	(21,209		)	(8,233		)	(8,233		)	(8,233		)	(8,233		)
Total shareholders' equity	956,816			954,812			936,227			919,088			920,964
Total liabilities & shareholders' equity	$	9,833,425		$	10,617,104		$	11,092,846		$	10,769,266		$	9,839,555



CUSTOMERS BANCORP, INC. AND SUBSIDIARIES
AVERAGE BALANCE SHEET / NET INTEREST MARGIN (UNAUDITED)
(Dollars in thousands)
	Three Months Ended
	December 31,			September 30,			December 31,
	2018			2018			2017
	Average Balance		Average Yield or Cost (%)	Average Balance		Average Yield or Cost (%)	Average Balance		Average Yield or Cost (%)
Assets
Interest earning deposits	$	185,145	2.24%	$	309,588	1.97%	$	204,762	1.33%
Investment securities	697,474		3.60%	1,029,857		3.30%	572,071		2.89%
Loans:
Commercial loans to mortgage companies	1,409,197		5.03%	1,680,441		5.02%	1,789,230		4.36%
Multi-family loans	3,445,267		3.76%	3,555,223		3.89%	3,716,104		3.81%
Commercial and industrial	1,823,189		4.93%	1,782,500		4.83%	1,560,778		4.21%
Non-owner occupied commercial real estate	1,224,750		4.10%	1,255,206		4.03%	1,300,329		4.14%
All other loans	660,007		5.04%	594,528		4.80%	508,680		4.49%
Total loans	8,562,410		4.37%	8,867,898		4.38%	8,875,121		4.08%
Other interest-earning assets	73,091		9.41%	111,600		7.81%	107,033		5.81%
Total interest earning assets	9,518,120		4.31%	10,318,943		4.24%	9,758,987		3.97%
Non-interest earning assets	429,247			409,396			404,694
Total assets	$	9,947,367		$	10,728,339		$	10,163,681

Liabilities
Total interest bearing deposits ⁽¹⁾	$	6,650,598	2.03%	$	6,665,384	1.95%	$	5,982,054	1.24%
Borrowings	983,540		3.13%	1,918,577		2.74%	1,990,497		2.13%
Total interest bearing liabilities	7,634,138		2.17%	8,583,961		2.13%	7,972,551		1.46%
Non-interest bearing deposits ⁽¹⁾	1,261,330			1,109,819			1,194,038
Total deposits & borrowings	8,895,468		1.86%	9,693,780		1.89%	9,166,589		1.27%
Other non-interest bearing liabilities	89,202			84,786			72,986
Total liabilities	8,984,670			9,778,566			9,239,575
Common equity	745,226			732,302			706,635
Preferred stock	217,471			217,471			217,471
Shareholders' equity	962,697			949,773			924,106
Total liabilities and shareholders' equity	$	9,947,367		$	10,728,339		$	10,163,681

Net interest margin			2.57%			2.46%			2.78%
Net interest margin tax equivalent ⁽²⁾			2.57%			2.47%			2.79%

(1) Total costs of deposits (including interest bearing and non-interest bearing) were 1.71%, 1.67% and 1.03% for the three months ended December 31, 2018, September 30, 2018, and December 31, 2017, respectively.

(2) Non-GAAP measure. A detailed reconciliation between the non-GAAP measure and the comparable GAAP amount is included at the end of this document.



CUSTOMERS BANCORP, INC. AND SUBSIDIARIES
AVERAGE BALANCE SHEET / NET INTEREST MARGIN (UNAUDITED)
(Dollars in thousands)
	Twelve Months Ended
	December 31,			December 31,
	2018			2017
	Average Balance		Average Yield or Cost (%)	Average Balance		Average Yield or Cost (%)
Assets
Interest earning deposits	$	217,168	1.90%	$	296,305	1.06%
Investment securities	1,005,688		3.30%	870,979		2.89%
Loans:
Commercial loans to mortgage companies	1,610,168		4.92%	1,748,575		4.20%
Multi-family loans	3,549,511		3.82%	3,551,683		3.72%
Commercial and industrial	1,743,696		4.72%	1,452,805		4.17%
Non-owner occupied commercial real estate	1,257,545		4.03%	1,293,173		3.96%
All other loans	517,800		4.93%	503,532		4.44%
Total loans	8,678,720		4.30%	8,549,768		3.98%
Other interest-earning assets	110,223		6.71%	103,710		4.46%
Total interest earning assets	10,011,799		4.17%	9,820,762		3.80%
Non-interest earning assets	406,303			376,948
Total assets	$	10,418,102		$	10,197,710

Liabilities
Total interest bearing deposits ⁽¹⁾	$	6,251,004	1.77%	$	6,158,758	1.10%
Borrowings	1,951,921		2.52%	1,875,431		2.02%
Total interest-bearing liabilities	8,202,925		1.95%	8,034,189		1.31%
Non-interest-bearing deposits ⁽¹⁾	1,189,638			1,187,324
Total deposits & borrowings	9,392,563		1.70%	9,221,513		1.14%
Other non-interest bearing liabilities	83,563			72,714
Total liabilities	9,476,126			9,294,227
Common equity	724,505			686,012
Preferred stock	217,471			217,471
Shareholders' equity	941,976			903,483
Total liabilities and shareholders' equity	$	10,418,102		$	10,197,710

Net interest margin			2.58%			2.72%
Net interest margin tax equivalent ⁽²⁾			2.58%			2.73%

(1) Total costs of deposits (including interest bearing and non-interest bearing) were 1.49% and 0.99% for the twelve months ended December 31, 2018 and 2017, respectively.

(2) Non-GAAP measure. A detailed reconciliation between the non-GAAP measure and the comparable GAAP amount is included at the end of this document.



CUSTOMERS BANCORP, INC. AND SUBSIDIARIES
SEGMENT REPORTING - UNAUDITED

(Dollars in thousands, except per share amounts)

The following tables present Customers' business segment results for the three and twelve months ended December 31, 2018 and 2017:



	Three Months Ended December 31, 2018								Three Months Ended December 31, 2017
	Customers Bank Business Banking			BankMobile			Consolidated		Customers Bank Business Banking		BankMobile			Consolidated
Interest income ⁽¹⁾	$	98,129		$	5,174		$	103,303	$	94,407	$	3,212		$	97,619
Interest expense	41,592			187			41,779		29,304		15			29,319
Net interest income	56,537			4,987			61,524		65,103		3,197			68,300
Provision for loan losses	(200		)	1,585			1,385		179		652			831
Non-interest income	9,352			10,525			19,877		8,200		11,540			19,740
Non-interest expense	38,778			18,267			57,045		33,900		20,888			54,788
Income (loss) before income tax expense (benefit)	27,311			(4,340		)	22,971		39,224		(6,803		)	32,421
Income tax expense (benefit)	6,175			(1,066		)	5,109		13,369		(2,563		)	10,806
Net income (loss)	21,136			(3,274		)	17,862		25,855		(4,240		)	21,615
Preferred stock dividends	3,615			—			3,615		3,615		—			3,615
Net income (loss) available to common shareholders	$	17,521		$	(3,274	)	$	14,247	$	22,240	$	(4,240	)	$	18,000

Basic earnings (loss) per common share	$	0.55		$	(0.10	)	$	0.45	$	0.72	$	(0.14	)	$	0.58
Diluted earnings (loss) per common share	$	0.55		$	(0.10	)	$	0.44	$	0.68	$	(0.13	)	$	0.55

(1) Amounts reported include funds transfer pricing of $3.8 million and $3.2 million for the three months ended December 31, 2018 and 2017, respectively.



	Twelve Months Ended December 31, 2018							Twelve Months Ended December 31, 2017
	Customers Bank Business Banking		BankMobile			Consolidated		Customers Bank Business Banking		BankMobile			Consolidated
Interest income ⁽²⁾	$	400,948	$	17,003		$	417,951	$	359,931	$	12,919		$	372,850
Interest expense	159,674		400			160,074		105,438		69			105,507
Net interest income	241,274		16,603			257,877		254,493		12,850			267,343
Provision for loan losses	2,928		2,714			5,642		5,638		1,130			6,768
Non-interest income	17,499		41,499			58,998		24,788		54,122			78,910
Non-interest expense	146,946		73,233			220,179		128,604		87,002			215,606
Income (loss) before income tax expense (benefit)	108,899		(17,845		)	91,054		145,039		(21,160		)	123,879
Income tax expense (benefit)	23,742		(4,383		)	19,359		53,013		(7,971		)	45,042
Net income (loss)	85,157		(13,462		)	71,695		92,026		(13,189		)	78,837
Preferred stock dividends	14,459		—			14,459		14,459		—			14,459
Net income (loss) available to common shareholders	$	70,698	$	(13,462	)	$	57,236	$	77,567	$	(13,189	)	$	64,378

Basic earnings (loss) per common share	$	2.24	$	(0.43	)	$	1.81	$	2.53	$	(0.43	)	$	2.10
Diluted earnings (loss) per common share	$	2.19	$	(0.42	)	$	1.78	$	2.38	$	(0.41	)	$	1.97
As of December 31, 2018 and 2017
Goodwill and other intangibles	$	3,629	$	12,870		$	16,499	$	3,630	$	12,665		$	16,295
Total assets	$	9,688,146	$	145,279		$	9,833,425	$	9,769,996	$	69,559		$	9,839,555
Total deposits	$	6,766,378	$	375,858		$	7,142,236	$	6,400,310	$	399,832		$	6,800,142
Total non-deposit liabilities	$	1,719,225	$	15,148		$	1,734,373	$	2,106,919	$	11,530		$	2,118,449

(2) Amounts reported include funds transfer pricing of $15.7 million and $12.9 million for the twelve months ended December 31, 2018 and 2017, respectively.

The following tables present Customers' business segment results for the quarter ended December 31, 2018 and the preceding four quarters:



Customers Bank Business Banking:
	Q4 2018			Q3 2018			Q2 2018			Q1 2018		Q4 2017
Interest income (1)	$	98,129		$	106,156		$	104,110		$	92,554	$	94,407
Interest expense	41,592			45,982			40,182			31,917		29,304
Net interest income	56,537			60,174			63,928			60,637		65,103
Provision for loan losses	(200		)	2,502			(1,247		)	1,874		179
Non-interest income (loss)	9,352			(7,756		)	7,465			8,439		8,200
Non-interest expense	38,778			36,115			37,721			34,331		33,900
Income before income tax expense	27,311			13,801			34,919			32,871		39,224
Income tax expense	6,175			1,930			7,910			7,728		13,369
Net income	21,136			11,871			27,009			25,143		25,855
Preferred stock dividends	3,615			3,615			3,615			3,615		3,615
Net income available to common shareholders	$	17,521		$	8,256		$	23,394		$	21,528	$	22,240

Basic earnings per common share	$	0.55		$	0.26		$	0.74		$	0.69	$	0.72
Diluted earnings per common share	$	0.55		$	0.26		$	0.72		$	0.67	$	0.68

(1) Amounts reported include funds transfer pricing of $3.8 million, $3.9 million, $3.5 million, $4.4 million and $3.2 million for the three months ended December 31, 2018, September 30, 2018, June 30, 2018, March 31, 2018, and December 31, 2017, respectively.



BankMobile:
	Q4 2018			Q3 2018			Q2 2018			Q1 2018			Q4 2017
Interest income ⁽²⁾	$	5,174		$	3,889		$	3,529		$	4,410		$	3,212
Interest expense	187			62			135			16			15
Net interest income	4,987			3,827			3,394			4,394			3,197
Provision for loan losses	1,585			422			463			243			652
Non-interest income	10,525			9,840			8,662			12,471			11,540
Non-interest expense	18,267			20,989			16,029			17,949			20,888
Loss before income tax benefit	(4,340		)	(7,744		)	(4,436		)	(1,327		)	(6,803		)
Income tax benefit	(1,066		)	(1,902		)	(1,090		)	(326		)	(2,563		)
Net loss available to common shareholders	$	(3,274	)	$	(5,842	)	$	(3,346	)	$	(1,001	)	$	(4,240	)

Basic loss per common share	$	(0.10	)	$	(0.18	)	$	(0.11	)	$	(0.03	)	$	(0.14	)
Diluted loss per common share	$	(0.10	)	$	(0.18	)	$	(0.10	)	$	(0.03	)	$	(0.13	)

(2) Amounts reported include funds transfer pricing of $3.8 million, $3.9 million, $3.5 million, $4.4 million and $3.2 million for the three months ended December 31, 2018, September 30, 2018, June 30, 2018, March 31, 2018, and December 31, 2017, respectively.



CUSTOMERS BANCORP, INC. AND SUBSIDIARIES
PERIOD END LOAN COMPOSITION (UNAUDITED)
(Dollars in thousands)
	December 31,			September 30,			June 30,		March 31,			December 31,
	2018			2018			2018		2018			2017

Commercial:
Multi-family	$	3,285,297		$	3,504,540		$	3,542,770	$	3,645,374		$	3,646,572
Mortgage warehouse	1,461,810			1,574,731			1,987,306		1,931,320			1,844,607
Commercial & industrial	1,894,887			1,783,300			1,755,183		1,648,324			1,582,667
Commercial real estate non-owner occupied	1,125,106			1,157,849			1,155,998		1,195,903			1,218,719
Construction	56,491			95,250			88,141		81,102			85,393
Total commercial loans	7,823,591			8,115,670			8,529,398		8,502,023			8,377,958

Consumer:
Residential	568,068			511,236			494,265		226,501			235,928
Manufactured housing	79,731			82,589			85,328		87,687			90,227
Other consumer	74,035			51,210			3,874		3,570			3,547
Total consumer loans	721,834			645,035			583,467		317,758			329,702
Deferred (fees)/costs and unamortized (discounts)/premiums, net	(424		)	(3,045		)	642		(700		)	83
Total loans	$	8,545,001		$	8,757,660		$	9,113,507	$	8,819,081		$	8,707,743



CUSTOMERS BANCORP, INC. AND SUBSIDIARIES
PERIOD END DEPOSIT COMPOSITION (UNAUDITED)
(Dollars in thousands)
	December 31,		September 30,		June 30,		March 31,		December 31,
	2018		2018		2018		2018		2017

Demand, non-interest bearing	$	1,122,171	$	1,338,167	$	1,090,744	$	1,260,853	$	1,052,115
Demand, interest bearing	803,948		833,176		623,343		510,418		523,848
Savings	384,545		275,825		38,457		36,584		38,838
Money market	3,097,391		3,673,065		3,471,249		3,345,573		3,279,648
Time deposits	1,734,181		2,393,481		2,072,161		1,889,031		1,905,693
Total deposits	$	7,142,236	$	8,513,714	$	7,295,954	$	7,042,459	$	6,800,142



CUSTOMERS BANCORP, INC. AND SUBSIDIARIES
ASSET QUALITY - UNAUDITED
(Dollars in thousands)	As of December 31, 2018											As of September 30, 2018											As of December 31, 2017
	Total Loans			Non Accrual /NPLs		Total Credit Reserves		NPLs / Total Loans		Total Reserves to Total NPLs		Total Loans			Non Accrual /NPLs		Total Credit Reserves		NPLs / Total Loans		Total Reserves to Total NPLs		Total Loans		Non Accrual /NPLs		Total Credit Reserves		NPLs / Total Loans		Total Reserves to Total NPLs
Loan Type
Originated Loans
Multi-family	$	3,282,903		$	1,155	$	11,524	0.04	%	997.75	%	$	3,502,079		$	1,343	$	11,829	0.04	%	880.79	%	$	3,499,760	$	—	$	12,169	—	%	—	%
Commercial & Industrial (1)	1,874,779			18,543		14,866		0.99	%	80.17	%	1,760,668			14,316		15,268		0.81	%	106.65	%	1,546,109		18,478		13,369		1.20	%	72.35	%
Commercial Real Estate Non-Owner Occupied	1,111,903			—		4,093		—	%	—	%	1,144,214			—		4,246		—	%	—	%	1,199,053		—		4,564		—	%	—	%
Residential	107,070			1,999		2,013		1.87	%	100.70	%	106,052			2,055		2,048		1.94	%	99.66	%	107,742		1,506		2,119		1.40	%	140.70	%
Construction	56,491			—		624		—	%	—	%	95,250			—		1,062		—	%	—	%	85,393		—		979		—	%	—	%
Other Consumer (2)	1,874			—		131		—	%	—	%	1,359			—		103		—	%	—	%	1,292		—		77		—	%	—	%
Total Originated Loans (3)	6,435,020			21,697		33,251		0.34	%	153.25	%	6,609,622			17,714		34,556		0.27	%	195.08	%	6,439,349		19,984		33,277		0.31	%	166.52	%
Loans Acquired
Bank Acquisitions	125,718			4,104		3,224		3.26	%	78.56	%	131,854			4,006		3,773		3.04	%	94.18	%	149,400		4,472		4,558		2.99	%	101.92	%
Loan Purchases	577,760			1,693		3,985		0.29	%	235.38	%	501,519			1,921		2,939		0.38	%	152.99	%	179,426		1,959		825		1.09	%	42.11	%
Total Acquired Loans	703,478			5,797		7,209		0.82	%	124.36	%	633,373			5,927		6,712		0.94	%	113.24	%	328,826		6,431		5,383		1.96	%	83.70	%
Deferred (fees) costs and unamortized (discounts) premiums, net	(424		)	—		—		—	%	—	%	(3,045		)	—		—		—	%	—	%	83		—		—		—	%	—	%
Loans Receivable	7,138,074			27,494		40,460		0.39	%	147.16	%	7,239,950			23,641		41,268		0.33	%	174.56	%	6,768,258		26,415		38,660		0.39	%	146.36	%
Loans Receivable, Mortgage Warehouse, at Fair Value	1,405,420			—		—		—	%	—	%	1,516,327			—		—		—	%	—	%	1,793,408		—		—		—	%	—	%
Total Loans Held for Sale	1,507			—		—		—	%	—	%	1,383			—		—		—	%	—	%	146,077		—		—		—	%	—	%
Total Portfolio	$	8,545,001		$	27,494	$	40,460	0.32	%	147.16	%	$	8,757,660		$	23,641	$	41,268	0.27	%	174.56	%	$	8,707,743	$	26,415	$	38,660	0.30	%	146.36	%

(1) Commercial & industrial loans, including owner occupied commercial real estate loans.
(2) Includes activity for BankMobile related loans, primarily overdrawn deposit accounts.
(3) Does not include loans receivable, mortgage warehouse, at fair value.



CUSTOMERS BANCORP, INC. AND SUBSIDIARIES
NET CHARGE-OFFS/(RECOVERIES) - UNAUDITED
(Dollars in thousands)
	Q4			Q3			Q2			Q1		Q4
	2018			2018			2018			2018		2017
Originated Loans
Commercial & Industrial (1)	$	1,490		$	86		$	140		$	54	$	(109	)
Commercial Real Estate Non-Owner Occupied	—			—			—			—		731
Residential	35			—			42			—		3
Other Consumer (2)	664			434			459			254		686
Total Net Charge-offs (Recoveries) from Originated Loans	2,189			520			641			308		1,311
Loans Acquired
Bank Acquisitions	(35		)	(49		)	(214		)	325		(181		)
Loan Purchases	—			—			—			—		—
Total Net Charge-offs (Recoveries) from Acquired Loans	(35		)	(49		)	(214		)	325		(181		)
Total Net Charge-offs from Loans Held for Investment	$	2,154		$	471		$	427		$	633	$	1,130

(1) Commercial & industrial loans, including owner occupied commercial real estate.
(2) Includes activity for BankMobile related loans, primarily overdrawn deposit accounts.



CUSTOMERS BANCORP, INC. AND SUBSIDIARIES
RECONCILIATION OF GAAP TO NON-GAAP MEASURES - UNAUDITED

(Dollars in thousands, except per share data)

Customers believes that the non-GAAP measurements disclosed within this document are useful for investors, regulators, management and others to evaluate our results of operations and financial condition relative to other financial institutions. Presentation of these non-GAAP financial measures is consistent with how Customers evaluates its performance internally and these non-GAAP financial measures are frequently used by securities analysts, investors, and other interested parties in the evaluation of companies in Customers' industry. These non-GAAP financial measures exclude from corresponding GAAP measures the impact of certain elements that we do not believe are representative of our financial results, which we believe enhance an overall understanding of our performance. Investors should consider our performance and financial condition as reported under GAAP and all other relevant information when assessing our performance or financial condition. Although non-GAAP financial measures are frequently used in the evaluation of a company, they have limitations as analytical tools and should not be considered in isolation or as a substitute for analysis of our results of operations or financial condition as reported under GAAP.

The following tables present reconciliations of GAAP to non-GAAP measures disclosed within this document.



Core Earnings - Customers Bancorp	Q4 2018				Q3 2018				Q2 2018				Q1 2018					Q4 2017
	USD		Per share		USD		Per share		USD		Per share		USD			Per share		USD			Per share
GAAP net income to common shareholders	$	14,247	$	0.44	$	2,414	$	0.07	$	20,048	$	0.62	$	20,527		$	0.64	$	18,000		$	0.55
Reconciling items (after tax):
Executive severance expense	1,421		0.04		—		—		—		—		—			—		—			—
Merger and acquisition related expenses	355		0.01		2,222		0.07		655		0.02		80			—		256			0.01
Losses on sale of multi-family loans	868		0.03		—		—		—		—		—			—		—			—
Losses (gains) on investment securities	101		—		15,417		0.48		138		—		(10		)	—		(170		)	—
Core earnings	$	16,992	$	0.53	$	20,053	$	0.62	$	20,841	$	0.64	$	20,597		$	0.64	$	18,086		$	0.56



Core Earnings - Customers Bancorp	Twelve Months Ended December 31, 2018				Twelve Months Ended December 31, 2017
Core Earnings - Customers Bancorp	Twelve Months Ended December 31, 2018				Twelve Months Ended December 31, 2017
	USD		Per share		USD			Per share
GAAP net income to common shareholders	$	57,236	$	1.78	$	64,378		$	1.97
Reconciling items (after tax):
Impairment loss on equity securities	—		—		12,934			0.40
Executive severance expense	1,421		0.04		—			—
Merger and acquisition related expenses	3,312		0.10		256			0.01
Losses on sale of multi-family loans	868		0.03		—			—
Losses (gains) on investment securities	15,646		0.49		(5,597		)	(0.17		)
Core earnings	$	78,483	$	2.43	$	71,971		$	2.21



CUSTOMERS BANCORP, INC. AND SUBSIDIARIES
RECONCILIATION OF GAAP TO NON-GAAP MEASURES - UNAUDITED (CONTINUED)

(Dollars in thousands, except per share data)



Core Return on Average Assets - Customers Bancorp
	Twelve Months Ended December 31,
	2018			2017			Q4 2018			Q3 2018			Q2 2018			Q1 2018			Q4 2017
GAAP net income	$	71,695		$	78,837		$	17,862		$	6,029		$	23,663		$	24,142		$	21,615
Reconciling items (after tax):
Impairment loss on equity securities	—			12,934			—			—			—			—			—
Executive severance expense	1,421			—			1,421			—			—			—			—
Merger and acquisition related expenses	3,312			256			355			2,222			655			80			256
Losses on sale of multi-family loans	868			—			868			—			—			—			—
Losses (gains) on investment securities	15,646			(5,597		)	101			15,417			138			(10		)	(170		)
Core net income	$	92,942		$	86,430		$	20,607		$	23,668		$	24,456		$	24,212		$	21,701

Average total assets	$	10,418,102		$	10,197,710		$	9,947,367		$	10,728,339		$	10,721,190		$	10,275,707		$	10,163,681

Core return on average assets	0.89		%	0.85		%	0.82		%	0.88		%	0.91		%	0.96		%	0.85		%



Core Net Income and Core ROAA - Pre-Tax Pre-Provision - Customers Bancorp
	Twelve Months Ended December 31,
	2018			2017			Q4 2018			Q3 2018			Q2 2018			Q1 2018			Q4 2017
GAAP net income	$	71,695		$	78,837		$	17,862		$	6,029		$	23,663		$	24,142		$	21,615
Reconciling items:
Income tax expense	19,359			45,042			5,109			28			6,820			7,402			10,806
Provision for loan losses	5,642			6,768			1,385			2,924			(784		)	2,117			831
Impairment loss on equity securities	—			12,934			—			—			—			—			—
Executive severance expense	1,869			—			1,869			—			—			—			—
Merger and acquisition related expenses	4,391			410			470			2,945			869			106			410
Losses on sale of multi-family loans	1,161			—			1,161			—			—			—			—
Losses (gains) on investment securities	20,293			(8,800		)	101			19,895			84			(10		)	(268		)
Core net income - pre-tax pre-provision	$	124,410		$	135,191		$	27,957		$	31,821		$	30,652		$	33,757		$	33,394

Average total assets	$	10,418,102		$	10,197,710		$	9,947,367		$	10,728,339		$	10,721,190		$	10,275,707		$	10,163,681

Core ROAA - pre-tax pre-provision	1.19		%	1.33		%	1.12		%	1.18		%	1.15		%	1.33		%	1.30		%



CUSTOMERS BANCORP, INC. AND SUBSIDIARIES
RECONCILIATION OF GAAP TO NON-GAAP MEASURES - UNAUDITED (CONTINUED)

(Dollars in thousands, except per share data)



Core Return on Average Common Equity - Customers Bancorp
	Twelve Months Ended December 31,
	2018			2017			Q4 2018			Q3 2018			Q2 2018			Q1 2018			Q4 2017
GAAP net income to common shareholders	$	57,236		$	64,378		$	14,247		$	2,414		$	20,048		$	20,527		$	18,000
Reconciling items (after tax):
Impairment loss on equity securities	—			12,934			—			—			—			—			—
Executive severance expense	1,421			—			1,421			—			—			—			—
Merger and acquisition related expenses	3,312			256			355			2,222			655			80			256
Losses on sale of multi-family loans	868			—			868			—			—			—			—
Losses (gains) on investment securities	15,646			(5,597		)	101			15,417			138			(10		)	(170		)
Core earnings	$	78,483		$	71,971		$	16,992		$	20,053		$	20,841		$	20,597		$	18,086

Average total common shareholders' equity	$	724,505		$	686,012		$	745,226		$	732,302		$	710,549		$	709,464		$	706,635

Core return on average common equity	10.83		%	10.49		%	9.05		%	10.86		%	11.76		%	11.77		%	10.15		%



Core ROCE - Pre-Tax Pre-Provision - Customers Bancorp
	Twelve Months Ended December 31,
	2018			2017			Q4 2018			Q3 2018			Q2 2018			Q1 2018			Q4 2017
GAAP net income to common shareholders	$	57,236		$	64,378		$	14,247		$	2,414		$	20,048		$	20,527		$	18,000
Reconciling items:
Income tax expense	19,359			45,042			5,109			28			6,820			7,402			10,806
Provision for loan losses	5,642			6,768			1,385			2,924			(784		)	2,117			831
Impairment loss on equity securities	—			12,934			—			—			—			—			—
Executive severance expense	1,869			—			1,869			—			—			—			—
Merger and acquisition related expenses	4,391			410			470			2,945			869			106			410
Losses on sale of multi-family loans	1,161			—			1,161			—			—			—			—
Losses (gains) on investment securities	20,293			(8,800		)	101			19,895			84			(10		)	(268		)
Pre-tax pre-provision core net income available to common shareholders	109,951			120,732			24,342			28,206			27,037			30,142			29,779

Average total common shareholders' equity	$	724,505		$	686,012		$	745,226		$	732,302		$	710,549		$	709,464		$	706,635

Core ROCE - pre-tax pre-provision	15.18		%	17.60		%	12.96		%	15.28		%	15.26		%	17.23		%	16.72		%



CUSTOMERS BANCORP, INC. AND SUBSIDIARIES
RECONCILIATION OF GAAP TO NON-GAAP MEASURES - UNAUDITED (CONTINUED)

(Dollars in thousands, except per share data)



Net Interest Margin, Tax Equivalent - Customers Bancorp
	Twelve Months Ended December 31,
	2018			2017			Q4 2018			Q3 2018			Q2 2018			Q1 2018			Q4 2017
GAAP net interest income	$	257,877		$	267,343		$	61,524		$	64,001		$	67,322		$	65,031		$	68,300
Tax-equivalent adjustment	685			645			171			172			171			171			245
Net interest income tax equivalent	$	258,562		$	267,988		$	61,695		$	64,173		$	67,493		$	65,202		$	68,545

Average total interest earning assets	$	10,011,799		$	9,820,762		$	9,518,120		$	10,318,943		$	10,329,530		$	9,881,220		$	9,758,987

Net interest margin, tax equivalent	2.58		%	2.73		%	2.57		%	2.47		%	2.62		%	2.67		%	2.79		%



Core Efficiency Ratio - Customers Bancorp
	Twelve Months Ended December 31,
	2018			2017			Q4 2018			Q3 2018			Q2 2018			Q1 2018			Q4 2017
GAAP net interest income	$	257,877		$	267,343		$	61,524		$	64,001		$	67,322		$	65,031		$	68,300

GAAP non-interest income	$	58,998		$	78,910		$	19,877		$	2,084		$	16,127		$	20,910		$	19,740
Losses (gains) on investment securities	20,293			(8,800		)	101			19,895			84			(10		)	(268		)
Losses on sale of multi-family loans	1,161			—			1,161			—			—			—			—
Impairment loss on equity securities	—			12,934			—			—			—			—			—
Core non-interest income	80,452			83,044			21,139			21,979			16,211			20,900			19,472
Core revenue	$	338,329		$	350,387		$	82,663		$	85,980		$	83,533		$	85,931		$	87,772

GAAP non-interest expense	$	220,179		$	215,606		$	57,045		$	57,104		$	53,750		$	52,280		$	54,788
Executive severance expense	(1,869		)	—			(1,869		)	—			—			—			—
Merger and acquisition related expenses	(4,391		)	(410		)	(470		)	(2,945		)	(869		)	(106		)	(410		)
Core non-interest expense	$	213,919		$	215,196		$	54,706		$	54,159		$	52,881		$	52,174		$	54,378

Core efficiency ratio (1)	63.23		%	61.42		%	66.18		%	62.99		%	63.31		%	60.72		%	61.95		%

(1) Core efficiency ratio calculated as core non-interest expense divided by core revenue.



CUSTOMERS BANCORP, INC. AND SUBSIDIARIES
RECONCILIATION OF GAAP TO NON-GAAP MEASURES - UNAUDITED (CONTINUED)

(Dollars in thousands, except per share data)



Tangible Common Equity to Tangible Assets - Customers Bancorp

	Q4 2018			Q3 2018			Q2 2018			Q1 2018			Q4 2017
GAAP - Total shareholders' equity	$	956,816		$	954,812		$	936,227		$	919,088		$	920,964
Reconciling items:
Preferred stock	(217,471		)	(217,471		)	(217,471		)	(217,471		)	(217,471		)
Goodwill and other intangibles	(16,499		)	(16,825		)	(17,150		)	(17,477		)	(16,295		)
Tangible common equity	$	722,846		$	720,516		$	701,606		$	684,140		$	687,198

Total assets	$	9,833,425		$	10,617,104		$	11,092,846		$	10,769,266		$	9,839,555
Reconciling items:
Goodwill and other intangibles	(16,499		)	(16,825		)	(17,150		)	(17,477		)	(16,295		)
Tangible assets	$	9,816,926		$	10,600,279		$	11,075,696		$	10,751,789		$	9,823,260

Tangible common equity to tangible assets	7.36		%	6.80		%	6.33		%	6.36		%	7.00		%



Tangible Book Value per Common Share - Customers Bancorp
	Q4 2018			Q3 2018			Q2 2018			Q1 2018			Q4 2017
GAAP - Total Shareholders' Equity	$	956,816		$	954,812		$	936,227		$	919,088		$	920,964
Reconciling Items:
Preferred Stock	(217,471		)	(217,471		)	(217,471		)	(217,471		)	(217,471		)
Goodwill and Other Intangibles	(16,499		)	(16,825		)	(17,150		)	(17,477		)	(16,295		)
Tangible Common Equity	$	722,846		$	720,516		$	701,606		$	684,140		$	687,198

Common shares outstanding	31,003,028			31,687,340			31,669,643			31,466,271			31,382,503

Tangible Book Value per Common Share	$	23.32		$	22.74		$	22.15		$	21.74		$	21.90




Tangible Book Value per Common Share - CAGR - Customers Bancorp
	2018			2017			2016			2015			2014			2013
GAAP - Total Shareholders' Equity	$	956,816		$	920,964		$	855,872		$	553,902		$	443,145		$	386,623
Reconciling Items:
Preferred Stock	(217,471		)	(217,471		)	(217,471		)	(55,569		)	—			—
Goodwill and Other Intangibles	(16,499		)	(16,295		)	(17,621		)	(3,651		)	(3,664		)	(3,676		)
Tangible Common Equity	$	722,846		$	687,198		$	620,780		$	494,682		$	439,481		$	382,947

Common shares outstanding	31,003,028			31,382,503			30,289,917			26,901,801			26,745,529			26,646,566

Tangible Book Value per Common Share	$	23.32		$	21.90		$	20.49		$	18.39		$	16.43		$	14.37
CAGR	10.17		%



CUSTOMERS BANCORP, INC. AND SUBSIDIARIES
RECONCILIATION OF GAAP TO NON-GAAP MEASURES - UNAUDITED (CONTINUED)

(Dollars in thousands, except per share data)




Core Earnings - Customers Bank Business Banking Segment
	Q4 2018				Q3 2018				Q2 2018				Q1 2018					Q4 2017
	USD		Per share		USD		Per share		USD		Per share		USD			Per share		USD			Per share
GAAP net income to common shareholders	$	17,521	$	0.55	$	8,256	$	0.26	$	23,394	$	0.72	$	21,528		$	0.67	$	22,240		$	0.68
Reconciling items (after tax):
Executive severance expense	1,421		0.04		—		—		—		—		—			—		—			—
Losses on sale of multi-family loans	868		0.03		—		—		—		—		—			—		—			—
Losses (gains) on investment securities	101		—		15,417		0.48		138		—		(10		)	—		(170		)	—
Core earnings	$	19,911	$	0.62	$	23,673	$	0.73	$	23,532	$	0.73	$	21,518		$	0.67	$	22,070		$	0.68



Core Earnings - Customers Bank Business Banking Segment	Twelve Months Ended December 31, 2018				Twelve Months Ended December 31, 2017
Core Earnings - Customers Bank Business Banking Segment	Twelve Months Ended December 31, 2018				Twelve Months Ended December 31, 2017
	USD		Per share		USD			Per share
GAAP net income to common shareholders	$	70,698	$	2.19	$	77,567		$	2.38
Reconciling items (after tax):
Executive severance expense	1,421		0.04		—			—
Impairment loss on equity securities	—		—		12,934			0.40
Losses on sale of multi-family loans	868		0.03		—			—
Losses (gains) on investment securities	15,646		0.49		(5,597		)	(0.17		)
Core earnings	$	88,633	$	2.75	$	84,904		$	2.60



Core Loss - BankMobile Segment
Core Loss - BankMobile Segment	Q4 2018						Q3 2018						Q2 2018						Q1 2018						Q4 2017
	USD			Per share			USD			Per share			USD			Per share			USD			Per share			USD			Per share
GAAP net loss to common shareholders	$	(3,274	)	$	(0.10	)	$	(5,842	)	$	(0.18	)	$	(3,346	)	$	(0.10	)	$	(1,001	)	$	(0.03	)	$	(4,240	)	$	(0.13	)
Reconciling items (after tax):
Merger and acquisition related expenses	355			0.01			2,222			0.07			655			0.02			80			—			256			0.01
Core loss	$	(2,919	)	$	(0.09	)	$	(3,620	)	$	(0.11	)	$	(2,691	)	$	(0.08	)	$	(921	)	$	(0.03	)	$	(3,984	)	$	(0.12	)



Core Loss - BankMobile Segment	Twelve Months Ended December 31, 2018						Twelve Months Ended December 31, 2017
Core Loss - BankMobile Segment	Twelve Months Ended December 31, 2018						Twelve Months Ended December 31, 2017
	USD			Per share			USD			Per share
GAAP net loss to common shareholders	$	(13,462	)	$	(0.42	)	$	(13,189	)	$	(0.41	)
Reconciling items (after tax):
Merger and acquisition related expenses	3,312			0.10			256			0.01
Core loss	$	(10,150	)	$	(0.31	)	$	(12,933	)	$	(0.40	)

Executing On Our Unique Higher Performing Banking Model Q4 2018 Investor Presentation January, 2019 Member FDIC NYSE: CUBI

Investment Proposition Highly Focused, Innovative, Relationship Banking Based Commercial Bank Business bank with a unique private banking service model; approximately $10 billion in assets Highly skilled teams targeting privately held businesses and high net worth families Strong Organic Growth, Well Capitalized, Branch Lite Bank in Attractive Markets Target market from Boston to Washington DC along Interstate 95, and Chicago Robust risk management driven business strategy Significantly Improving Profitability & Efficient Operations Operating efficiencies offset tighter margins and generate sustainable profitability Target 1.25% ROAA and double digit ROTCE in 3-4 years Strong Credit Quality & Expanding Margin Unwavering underwriting standards Loan portfolio performance consistently better than industry and peers Attractive Valuation January 18, 2019 share price of $20.97, 9.5x street estimated 2019 EPS of $2.21 and 0.9x tangible book value of $23.32(1) December 31, 2018 tangible book value(1) of $23.32, which has grown at a CAGR of 10% over the last 5 years BankMobile We expect to retain BankMobile, our disruptive digital banking strategy, for the next 2-3 years and are excited about our first White Label partnership (1) A non-GAAP measure; refer to the reconciliation schedules at the end of this document 2

Customers Bank Business Banking 3

Customers’ Single Point of Contact Model Private Banking High Tech / Service High Touch Model Excellence in Branch Lite Service Experienced Strong Asset Leadership Quality Unique Private Customer Banking Model Superior Risk Centric Management Approach to Winning Model Relationship driven but never deviate from following critical success factors • Only focus on very strong credit quality niches • Very strong risk management culture • Operate at lower efficiency ratio than peers to deliver sustainable strong profitability and growth • Always attract and retain top quality talent • Culture of innovation and continuous improvement 4

Banking Strategy – Customers Bank Very Experienced Teams Exceptional Service Risk Based Incentive Compensation Business Banking Focus - ~95% of Customers Bank Business Banking Segment revenues are from commercial business units 5

Banking Strategy – Our Footprint Customers Bank Business Banking Branches and Loan Production Offices 6

BankMobile One of America’s Fastest Growing Digital Banks for Consumers 7

BankMobile – Critical Success Factors 1. Unique and exponentially better customer acquisition strategy 2. Customer engagement and customer for life profitability strategy Critical success factors 3. Unique technology, contractual relationships, and Durbin create barriers to entry 4. Long-term profitability better than traditional banks 8

BankMobile – Acquisition and Customer for Life Strategy 9

BankMobile – Banking as a Service Besides student disbursements, our biggest focus over the last two years has been the development of “Banking as a Service” model • Spent significantly in R&D, technology and T-Mobile product development for White Label • Expected to be a very customer friendly product Partnership offering • We will have more to share later this year • T-Mobile partnership launched in beta stage 10

BankMobile – Long-term profitability • 2% or higher ROA which is significantly better than traditional banks • Uniqueness of Durbin – a significant competitive advantage that benefits our partners and our customers • High volume and low cost customer acquisition – $19 for BankMobile student business versus $100 – $400 for traditional banks • A very unique offering to potentially attract millions of consumers for primary checking accounts and building potentially billions of no to very low cost stable deposits 11

Customers Bancorp, Inc. Strategic Priorities 12

Strategic Priorities 1) Create shareholder value through improved profitability • We target an ROAA of 1.25% in the next 3-4 years • We target a double digit ROTCE in the next 3-4 years • We target a NIM of 2.75%+ in the next 9-15 months 2) Focus and grow core banking operations • We expect to grow our core banking franchise (low cost deposits, C&I lending) through reductions in non-core areas (multi-family loans and high cost wholesale funding) • We expect to manage the size of the consolidated balance sheet to optimize capital and profitability while preserving full interchange income from debit cards 3) Grow BankMobile for 2-3 years before monetizing the investment • We expect to retain BankMobile for 2-3 years, but will regularly assess our alternatives • We expect BankMobile to generate a positive contribution to Customers’ earnings by the end of 2019 • We are excited about BankMobile’s new White Label partner, which we expect to generate significant low cost deposit growth 4) Strengthen our mix • We sold $495 million of lower yielding securities in Q3 and $55 million of lower yielding multi-family loans in Q4 which were funded with high cost borrowings • We expect to grow C&I lending and consumer lending and create space on the balance sheet with multi-family reductions • We expect to grow low cost deposits and run-off high cost funding; we currently have approximately $270 million of deposits with a cost of 2.75%+ 5) Deploy excess capital to benefit shareholders • We expect to continue to deploy excess capital, while maintaining a TCE ratio above our 7.0% target • Our board will evaluate the best options for excess capital, including share repurchases and calling preferred shares when they become callable 13

Strategic Priorities: Improving Profitability We target an ROAA of 1.25% in 3-4 years, double ROAA Trajectory digit ROTCE. We can get there through: • 2.75% NIM • Eliminating BankMobile losses • Other profitability improvements • Improving efficiency • Growth in fee income • BankMobile profitability • A NIM wider than 2.75% We target $4 of EPS in the next 3-4 years. (1) A non-GAAP measure; refer to the reconciliation schedules at the end of this document 14

Strategic Priorities: Improving our Mix Projected Balance Sheet Mix Shifts Ending Balance Sheet Growth ($ in millions) Dec 2017 Dec 2018 2018 Change Targeted Balance Sheet Shifts in 2019 Cash and Deposits 126 44 (82) Investment Securities 471 665 194 Multi Family Loans 3,647 3,285 (362) ~$700 million to $1.2 billion reduction in Multifamily & CRE CRE Loans 1,304 1,181 (124) Warehouse 1,845 1,462 (383) C&I Loans 1,583 1,895 312 $500 million of growth in C&I loans at 5.25%+ Mortgage & Home Equity 236 568 332 Manufactured Housing 90 80 (10) Other Consumer 3 74 71 $400 million of growth in Consumer Loans at 8% to 12% Loans 8,708 8,545 (163) Allowance for Loan Losses (38) (40) (2) Loans, Net of Allowance 8,670 8,505 (165) Other Assets 573 619 46 Total Assets 9,840 9,833 (7) De minimis asset growth in 2019, with mix shift towards higher yielding assets Non Interest Bearing Deposits 1,052 1,122 70 Interest Checking 524 804 280 Money Market 3,279 3,097 (182) Savings 39 385 346 CDs 1,906 1,734 (172) Total Deposits 6,800 7,142 342 In 2019, we will continue to focus on growing core deposits, and running off higher cost Borrowings 2,062 1,668 (394) borrowings and deposits Other Liabilities 57 67 10 Total Liabilities 8,919 8,877 (42) Equity 921 956 35 Total Liabilities and Equity 9,840 9,833 (7) 15

2018 Deposits: Growth In The Right Areas YTD Deposit Growth $8.0 $7.1 $6.8 Billions $7.0 YTD Growth: $1.7 $6.0 Time: $1.9 -9% We are improving our funding mix as we replace higher cost funding with lower cost core $5.0 deposits from BankMobile, our Digital Direct Bank, and core business units $4.0 $3.5 $3.3 MMKT / Savings: $3.0 +5% $2.0 $1.0 $1.9 $1.6 Demand: $- +22% Q4 2017 Q4 2018 Demand MMKT / Savings CDs 16 Source: Company Data 16

Q4 2018 NIM Net Interest Income FTE NIM(1) expanded 10 bps sequentially to 2.57% $68.3 $65.0 $67.3 $64.0 $61.5 • 8 bps NIM benefit from asset yields 4.18% 4.24% 4.31% • -5 bps headwind from reduction in prepayment 3.97% 3.97% income 2.79% 2.67% • +13 bps benefit from increase in asset yields 2.62% 2.47% 2.57% • 3 bps NIM benefit from liabilities • -3 bps pressure from higher deposit costs 2.13% 2.17% 1.88% • -4 bps pressure from higher borrowing costs 1.46% 1.62% • +10 bps benefit from favorable funding mix shift Q4 2017 Q1 2018 Q2 2018 Q3 2018 Q4 2018 Margin is expected to reach 2.75% in 9-15 months Net Interest Income Yield on Interest-Earning Assets Cost of Interest-Bearing Liabilities FTE Net Interest Margin (1) Steps to mitigate core margin pressure • We have sold certain lower yielding securities and loans, funded with higher cost borrowings • Expect significant growth in low cost BankMobile White Label and Disbursement deposits to replace higher cost funding • Expect multi-family loans to decline; we will grow higher yielding consumer loans • Significantly limiting originations of loans with yields below 5.25% • Implemented product and channel strategies (including digital channel for Customers Bank) to grow core deposits in the short and long term (1) A non-GAAP measure; refer to the reconciliation schedules at the end of this document 17

Q4 2018 Loans Loan Growth $12 5.0% 4.26% 4.30% 4.5% 3.98% $10 3.88% 3.81% 3.76% 4.0% $0.3 $0.3 $0.7 3.5% $8 $0.4 3.0% $3.4 $6 $0.4 $3.5 2.5% $2.9 $3.3 2.0% $4 $2.1 Loans on Yield Loans ($ in Billions) $0.3 1.5% $3.6 $2.9 $3.2 $3.3 $1.3 1.0% $2 $2.3 $1.1 0.5% $0.9 $1.0 $1.3 $1.3 $1.2 $0 $0.6 0.0% 2013 2014 2015 2016 2017 2018 Non-Owner Occupied CRE Multi-family loans Commercial Consumer & Residential Yield on Loans Q4 2018 loans totaled $8.5 Billion • The yield on loans increased 29 bps from Q4 2017; sequentially yields would have increased 6 bps if not for the $1.2 million decline in prepayment income • 20% YOY growth in C&I (excluding commercial loans to mortgage companies) • 10% YOY decline in multi-family loans 18 Source: Company data

Loan Repricing Loan Repricing by Segment, at December 31, 2018 4,000 Millions 3,500 3,000 5% 11% 5% 2,500 26% 2,000 22% 1,500 83% 1,000 12% 22% 17% 18% 500 15% 43% 0 C&I Loans Multi-Family CRE Year 1 Year 2 Year 3 Year 4 Year 5 Remaining Portfolio • 83% of our C&I loans, including loans to mortgage companies, 43% of our CRE loans, and 15% of our multi-family loans reprice within 1 year • C&I loans (including those to mortgage companies) make up 43% of our total loans *Repricing includes the following: contractual loan repricing and maturities, contractual principal payments, and assumed loan prepayments 19

Outstanding Credit Quality Credit metrics remain better than peers NPLs to Total Loans Net Charge Offs / Average Total Loans 3.00% 0.80% 2.64% 0.68% 0.70% 2.50% 2.06% 0.60% 2.00% 1.70% 1.70% 0.48% 0.47% 0.50% 0.45% 0.44% 1.48% 0.42% 1.50% 1.30% 0.40% 1.18% 1.16% 0.30% 0.92% 1.00% 0.85% 0.30% 0.80% 0.73% 0.60% 0.19% 0.20% 0.16% 0.15% 0.50% 0.30% 0.15% 0.15% 0.22% 0.32% 0.20% 0.15% 0.10% 0.07% 0.04% 0.00% 0.22% 0.07% 0.19% 0.02% 0.00% 2013 2014 2015 2016 2017 YTD 2013 2014 2015 2016 2017 YTD Industry Peer Customers Bancorp Industry Peer Customers Bancorp Note: Customers 2015 charge-offs includes 12 bps for a $9 million fraudulent loan Source: S&P Global, Company data. Peer data consists of Northeast and Mid-Atlantic banks and thrifts with comparable asset size and predominantly commercial business focused loan portfolios as further described in our 2018 proxy. Industry data includes all commercial and savings banks. Peer and industry data as of September 30, 2018. Industry and peer data in the current YTD period is not yet available for all companies. 20

Superior Operating Efficiency and Costs Our Customers Bank Business Banking Segment operating costs, as a percentage of average assets, are at least 100 bps lower than peers and nearly 150 bps lower than the industry Total Operating Costs as a % of Average Assets (1) 3.50% 3.26% 3.17% 3.13% 3.08% 3.03% 3.00% 2.85% 2.87% 2.50% 2.69% 2.63% 2.52% 2.60% 2.43% 2.00% 1.50% 1.00% 0.50% 2.13% 1.75% 1.48% 1.44% 1.27% 1.37% 0.00% 2013 2014 2015 2016 2017 YTD Industry Peer Customers Bank Business Banking (1) Source: S&P Global and Company data. Data based on Customers Bank Business Banking Segment unless labeled Consolidated. Peer data consists of Northeast and Mid- Atlantic banks and thrifts with comparable asset size and predominantly commercial business focused loan portfolios as further described in our 2018 proxy. Industry data includes all commercial and savings banks. Peer and industry data as of September 30, 2018. Industry and peer data in the current YTD period is not yet available for all companies. 21

Customers Bancorp, Inc. Q4’18 Financial Highlights 22

Q4 2018 Key Financial Results Customers Bank Business Banking Consolidated Segment Valuation (2) GAAP Diluted Earnings Per Share (EPS) $0.44 $0.55 January 18 Price $20.97 (1) Core Diluted Earnings Per Share (EPS) $0.53 $0.62 P/E 2019 9.5x YOY Change -5% -8% P/E 2020 8.4x GAAP Net Income Available to Common ($ millions) $14.2 $17.5 P/TBV(2) 0.90x Core Earnings ($ millions)(1) $17.0 $19.9 Tangible Book Value (TBV)(1) $23.32 Return on Average Assets (ROAA) 0.71% 0.85% Core ROAA (1) 0.82% 0.95% Return on Average Common Equity (ROACE) 7.58% 9.80% Core ROACE (1) 9.05% 11.1% Efficiency 70% 59% Q4 2018 Highlights • 10% YOY growth in core FY 2018 EPS • 20% YOY growth in C&I lending (excluding loans to mortgage companies) • 10% YOY decline in Multi-family loans • 5% YOY growth in total deposits • Pristine credit quality (1) A non-GAAP measure; refer to the reconciliation schedules at the end of this document (2) 2019 and 2020 consensus EPS estimates of $2.21 and $2.50, respectively, were sourced from S&P Global 23

Q4 2018 Consolidated Results GAAP vs. Core EPS(1) $0.70 Q4 2018 Net Income to Common Shareholders of $0.64 $0.64 $0.64 $14.2 million, and Diluted Earnings Per Common $0.60 $0.62 $0.62 Share of $0.44. $0.55 $0.56 $0.50 $0.53 • $0.55 of diluted EPS from the Customers Bank (1) $0.44 Business Banking segment; $0.62 core EPS $0.40 from the Customers Bank Business Banking segment EPS $0.30 • $0.10 of diluted loss per share and $0.09 core $0.20 diluted loss(1) per share from the BankMobile segment. Results includes a 3.20% earnings rate $0.10 on BankMobile’s excess low cost deposits. $0.07 $0.00 Q4 2017 Q1 2018 Q2 2018 Q3 2018 Q4 2018 GAAP EPS Core EPS(1) Q4 2017 Q1 2018 Q2 2018 Q3 2018 Q4 2018 GAAP EPS $0.55 $0.64 $0.62 $0.07 $0.44 Notable Items: Executive severance $0.00 $0.00 $0.00 $0.00 $0.04 Losses on sale of multi-family loans $0.00 $0.00 $0.00 $0.00 $0.03 Merger and acquisition related expenses $0.01 $0.00 $0.02 $0.07 $0.01 Securities (gains) losses ($0.00) ($0.00) $0.00 $0.48 $0.00 Core EPS(1) $0.56 $0.64 $0.64 $0.62 $0.53 (1) A non-GAAP measure; refer to the reconciliation schedules at the end of this document 24

Q4 2018 Highlights: Customers Bank Business Banking Segment Customers Bank Business Banking Segment GAAP vs. Core EPS(1) $0.80 $0.70 $0.72$0.73 $0.73 $0.68$0.68 $0.67$0.67 $0.60 $0.62 $0.50 $0.55 Customers Bank Business Banking segment Q4 2018 profits $0.40 of $17.5 million (or $0.55 per diluted share); core segment EPS profits of $19.9 million (or $0.62 per diluted share)(1) $0.30 $0.20 $0.26 $0.10 $0.00 Q4 2017 Q1 2018 Q2 2018 Q3 2018 Q4 2018 Bank Segment Reported Bank Segment Core(1) Q4 2017 Q1 2018 Q2 2018 Q3 2018 Q4 2018 Bank Segment Reported $0.68 $0.67 $0.72 $0.26 $0.55 Notable Items: Executive severance $0.00 $0.00 $0.00 $0.00 $0.04 Losses on sale of multi-family loans $0.00 $0.00 $0.00 $0.00 $0.03 Securities (gains) losses $0.00 $0.00 $0.00 $0.48 $0.00 Bank Segment Core(1) $0.68 $0.67 $0.73 $0.73 $0.62 (1) A non-GAAP measure; refer to the reconciliation schedules at the end of this document 25

Q4 2018 Highlights: BankMobile Segment BankMobile Segment GAAP vs. Core EPS(1) $0.00 -$0.02 BankMobile segment loss of $3.3 million (or -$0.10 per diluted -$0.04 -$0.03-$0.03 share) in Q4 2018, and core loss of $2.9 million (or -$0.09 per -$0.06 diluted share(1)) -$0.08 -$0.08 • BankMobile deposits averaged $532 million in Q4 2018, a -$0.10 -$0.09 EPS 4.6% decline over Q4 2017 levels -$0.10 -$0.10 -$0.12 -$0.11 -$0.12 • BankMobile segment reporting reflects a 3.20% yield on -$0.14 -$0.13 $(0.08 excess deposits in Q4 2018, compared to 2.29% in Q4 2017 -$0.16 -$0.18 -$0.18 -$0.20 Q4 2017 Q1 2018 Q2 2018 Q3 2018 Q4 2018 BankMobile Reported BankMobile Core (1) Q4 2017 Q1 2018 Q2 2018 Q3 2018 Q4 2018 BankMobile Reported -$0.13 -$0.03 -$0.10 -$0.18 -$0.10 Notable Items: Merger and acquisition related expenses $0.01 $0.00 $0.02 $0.07 $0.01 BankMobile Core (1) -$0.12 -$0.03 -$0.08 -$0.11 -$0.09 (1) A non-GAAP measure; refer to the reconciliation schedules at the end of this document 26 Source: Company data

Contacts Company: Carla Leibold, CFO Tel: 484-923-8802 [email protected] Jay Sidhu Chairman & CEO Tel: 610-935-8693 [email protected] Bob Ramsey CFO - BankMobile Tel: 484-926-7118 [email protected] 27

Forward-Looking Statements This presentation, as well as other written or oral communications made from time to time by us, contains forward-looking information within the meaning of the safe harbor provisions of the U.S. Private Securities Litigation Reform Act of 1995. These statements relate to future events or future predictions, including events or predictions relating to future financial performance, and are generally identifiable by the use of forward-looking terminology such as “believe,” “expect,” “may,” “will,” “should,” “plan,” “intend,” or “anticipate” or the negative thereof or comparable terminology. Forward- looking statements in this presentation include, among other matters, guidance for our financial performance, and our financial performance targets. Forward-looking statements reflect numerous assumptions, estimates and forecasts as to future events. No assurance can be given that the assumptions, estimates and forecasts underlying such forward-looking statements will accurately reflect future conditions, or that any guidance, goals, targets or projected results will be realized. The assumptions, estimates and forecasts underlying such forward-looking statements involve judgments with respect to, among other things, future economic, competitive, regulatory and financial market conditions and future business decisions, which may not be realized and which are inherently subject to significant business, economic, competitive and regulatory uncertainties and known and unknown risks, including the risks described under “Risk Factors” in our Annual Report on Form 10-K for the year ended December 31, 2017 and subsequent Quarterly Reports on Form 10-Q, as such factors may be updated from time to time in our filings with the SEC. Our actual results may differ materially from those reflected in the forward-looking statements. In addition to the risks described under “Risk Factors” in our filings with the SEC, important factors to consider and evaluate with respect to our forward-looking statements include: • changes in external competitive market factors that might impact our results of operations; • changes in laws and regulations, including without limitation changes in capital requirements under Basel III; • changes in our business strategy or an inability to execute our strategy due to the occurrence of unanticipated events; • our ability to identify potential candidates for, and consummate, acquisition or investment transactions; • the timing of acquisition, investment or disposition transactions; • constraints on our ability to consummate an attractive acquisition or investment transaction because of significant competition for these opportunities; • local, regional and national economic conditions and events and the impact they may have on us and our customers; • costs and effects of regulatory and legal developments, including the results of regulatory examinations and the outcome of regulatory or other governmental inquiries and proceedings, such as fines or restrictions on our business activities; • our ability to attract deposits and other sources of liquidity; • changes in the financial performance and/or condition of our borrowers; • changes in the level of non-performing and classified assets and charge-offs; • changes in estimates of future loan loss reserve requirements based upon the periodic review thereof under relevant regulatory and accounting requirements; • inflation, interest rate, securities market and monetary fluctuations; 28

Forward-Looking Statements (Cont.) • timely development and acceptance of new banking products and services and perceived overall value of these products and services by users, including the products and services being developed and introduced to the market by the BankMobile division of Customers Bank; • changes in consumer spending, borrowing and saving habits; • technological changes; • our ability to increase market share and control expenses; • continued volatility in the credit and equity markets and its effect on the general economy; • effects of changes in accounting policies and practices, as may be adopted by the regulatory agencies, as well as the Public Company Accounting Oversight Board, the Financial Accounting Standards Board and other accounting standard setters; • the businesses of Customers Bank and any acquisition targets or merger partners and subsidiaries not integrating successfully or such integration being more difficult, time-consuming or costly than expected; • material differences in the actual financial results of merger and acquisition activities compared with our expectations, such as with respect to the full realization of anticipated cost savings and revenue enhancements within the expected time frame; • our ability to successfully implement our growth strategy, control expenses and maintain liquidity; • Customers Bank's ability to pay dividends to Customers Bancorp; • risks relating to BankMobile, including: • our ability to maintain interchange income with the small issuer exemption to the Durbin amendment; • our ability to manage our balance sheet under $10 billion; • our ability to execute on our White Label strategy to grow demand deposits through strategic partnerships; • material variances in the adoption rate of BankMobile's services by new students • the usage rate of BankMobile's services by current student customers compared to our expectations; 29

Forward-Looking Statements (Cont.) • the levels of usage of other BankMobile student customers following graduation of additional product and service offerings of BankMobile or Customers Bank, including mortgages and consumer loans, and the mix of products and services used; • our ability to implement changes to BankMobile's product and service offerings under current and future regulations and governmental policies; • our ability to effectively manage revenue and expense fluctuations that may occur with respect to BankMobile's student-oriented business activities, which result from seasonal factors related to the higher-education academic year; and • BankMobile's ability to successfully implement its growth strategy and control expenses. • risks related to planned changes in our balance sheet, including: • our ability to reduce the size of our multi-family loan portfolio; • our ability to execute our digital distribution strategy; and • our ability to manage the risk of change in our loan mix to include a greater proportion of consumer loans. You are cautioned not to place undue reliance on any forward-looking statements we make, which speak only as of the date they are made. We do not undertake any obligation to release publicly or otherwise provide any revisions to any forward-looking statements we may make, including any forward- looking financial information, to reflect events or circumstances occurring after the date hereof or to reflect the occurrence of unanticipated events, except as may be required under applicable law. This presentation shall not constitute an offer to sell or the solicitation of an offer to sell or the solicitation of an offer to buy any securities, nor shall there be any sale of securities in any jurisdiction in which such offer, solicitation or sale would be unlawful prior to registration or qualification under the securities laws of any such jurisdiction. 30

Customers Bancorp, Inc. Reconciliation of Non-GAAP Measures 31

Reconciliation of Non-GAAP Measures - Unaudited Customers believes that the non-GAAP measurements disclosed within this document are useful for investors, regulators, management and others to evaluate our results of operations and financial condition relative to other financial institutions. Presentation of these non-GAAP financial measures is consistent with how Customers evaluates its performance internally and these non-GAAP financial measures are frequently used by securities analysts, investors, and other interest parties in the evaluation of companies in Customers' industry. These non- GAAP financial measures exclude from corresponding GAAP measures the impact of certain elements that we do not believe are representative of our financial results, which we believe enhance an overall understanding of our performance. Investors should consider our performance and financial condition as reported under GAAP and all other relevant information when assessing our performance or financial condition. Although non-GAAP financial measures are frequently used in the evaluation of a company, they have limitations as analytical tools and should not be considered in isolation or as a substitute for analysis of our results of operations or financial condition as reported under GAAP. The following tables present reconciliations of GAAP to Non-GAAP measures disclosed within this document. 32

Reconciliation of Non-GAAP Measures - Unaudited Core Earnings - Customers Bancorp, Inc. Consolidated ($ in thousands, not including per share amounts) Q4 2018 Q3 2018 Q2 2018 Q1 2018 Q4 2017 US D Per Share US D Per Share US D Per Share US D Per Share US D Per Share GAAP net income to common shareholders $ 14,247 $ 0.44 $ 2,414 $ 0.07 $ 20,048 $ 0.62 $ 20,527 $ 0.64 $ 18,000 $ 0.55 Reconciling items (after tax): Executive severance expense 1,421 0.04 - - - - - - - - Merger and acquisition related expenses 355 0.01 2,222 0.07 655 0.02 80 - 256 0.01 Losses on sale of multi-family loans 868 0.03 Losses (gains) on investment securities 101 - 15,417 0.48 138 - (10) - (170) - Core earnings $ 16,992 $ 0.53 $ 20,053 $ 0.62 $ 20,841 $ 0.64 $ 20,597 $ 0.64 $ 18,086 $ 0.56 Core Earnings - Customers Bank Business Banking Segment ($ in thousands, not including per share amounts) Q4 2018 Q3 2018 Q2 2018 Q1 2018 Q4 2017 US D Per Share US D Per Share US D Per Share US D Per Share US D Per Share GAAP net income to common shareholders $ 17,521 $ 0.55 $ 8,256 $ 0.26 $ 23,394 $ 0.72 $ 21,528 $ 0.67 $ 22,240 $ 0.68 Reconciling items (after tax): Executive severance expense 1,421 0.04 - - - - - - - - Losses on sale of multi-family loans 868 0.03 Losses (gains) on investment securities 101 - 15,417 0.48 138 - (10) - (170) - Core earnings $ 19,911 $ 0.62 $ 23,673 $ 0.73 $ 23,532 $ 0.73 $ 21,518 $ 0.67 $ 22,070 $ 0.68 33

Reconciliation of Non-GAAP Measures - Unaudited Core Loss - BankMobile Segment ($ in thousands, not including per share amounts) Q4 2018 Q3 2018 Q2 2018 Q1 2018 US D Per Share US D Per Share US D Per Share US D Per Share GAAP net loss to common shareholders $ (3,274) $ (0.10) $ (5,842) $ (0.18) $ (3,346) $ (0.10) $ (1,001) $ (0.03) Reconciling items (after tax): Merger and acquisition related expenses 355 0.01 2,222 0.07 655 0.02 80 - Catch-up depreciation/amortization on BankMobile assets - - - - - - - - Core loss $ (2,919) $ (0.09) $ (3,620) $ (0.11) $ (2,691) $ (0.08) $ (921) $ (0.03) Core Loss - BankMobile Segment ($ in thousands, not including per share amounts) - continued Q4 2017 Q3 2017 Q2 2017 Q1 2017 US D Per Share US D Per Share US D Per Share US D Per Share GAAP net income (loss) to common shareholders $ (4,240) $ (0.13) $ (6,908) $ (0.21) $ (3,533) $ (0.11) $ 1,457 $ 0.04 Reconciling items (after tax): Merger and acquisition related expenses 256 0.01 - - - - - - Catch-up depreciation/amortization on BankMobile assets - - 1,765 0.05 (883) (0.03) (882) (0.03) Core loss $ (3,984) $ (0.12) $ (5,143) $ (0.16) $ (4,416) $ (0.14) $ 575 $ 0.02 Core Loss - BankMobile Segment ($ in thousands, not including per share amounts) - continued Q4 2016 Q3 2016 Q2 2016 Q1 2016 US D Per Share US D Per Share US D Per Share US D Per Share GAAP net loss to common shareholders $ (2,269) $ (0.07) $ (1,507) $ (0.05) $ (1,484) $ (0.05) $ (54) $ - Reconciling items (after tax): Merger and acquisition related expenses - - 89 - 542 0.02 109 - Catch-up depreciation/amortization on BankMobile assets - - - - - - - - Core loss $ (2,269) $ (0.07) $ (1,418) $ (0.05) $ (942) $ (0.03) $ 55 $ - 34

Reconciliation of Non-GAAP Measures - Unaudited Tangible Book Value per Common Share - Customers Bancorp, Inc. Consolidated ($ in thousands, except per share data) 2018 2017 2016 2015 2014 2013 GAAP -Total Shareholders' Equity $ 956,816 $ 920,964 $ 855,872 $ 553,902 $ 443,145 $ 386,623 Reconciling Items: Preferred Stock (217,471) (217,471) (217,471) (55,569) - - Goodwill and Other Intangibles (16,499) (16,295) (17,621) (3,651) (3,664) (3,676) Tangible Common Equity $ 722,846 $ 687,198 $ 620,780 $ 494,682 $ 439,481 $ 382,947 Common shares outstanding 31,003,028 31,382,503 30,289,917 26,901,801 26,745,529 26,646,566 Tangible Book Value per Common Share $ 23.32 $ 21.90 $ 20.49 $ 18.39 $ 16.43 $ 14.37 CA GR 10.17% Customers Bancorp, Inc. Consolidated - Net Interest Margin, tax equivalent ($ in thousands) Q4 2018 Q3 2018 Q2 2018 Q1 2018 Q4 2017 GAAP Net interest income $ 61,524 $ 64,001 $ 67,322 $ 65,031 $ 68,300 Tax-equivalent adjustment 171 172 171 171 245 Net interest income tax equivalent 61,695 64,173 $ 67,493 $ 65,202 $ 68,545 Average total interest earning assets $ 9,518,120 $ 10,318,943 $ 10,329,530 $ 9,881,220 $ 9,758,987 Net interest margin, tax equivalent 2.57% 2.47% 2.62% 2.67% 2.79% 35

Reconciliation of Non-GAAP Measures - Unaudited Core Return on Average Assets - Core Return on Average Assets - Customers Bancorp, Inc. Consolidated ($ in thousands) Customers Bank Business Banking Segment ($ in thousands) Q4 2018 Q4 2018 GAAP net income $ 17,862 GAAP net income $ 21,136 Reconciling items (after tax): Reconciling items (after tax): Executive severance expense 1,421 Executive severance expense 1,421 Merger and acquisition related expenses 355 Losses on sale of multi-family loans 868 Losses on sale of multi-family loans 868 Losses (gains) on investment securities 101 Losses (gains) on investment securities 101 Core net income $ 23,425 Core net income $ 20,607 Average Total Assets $ 9,947,367 Average Total Assets $ 9,815,396 Core Return on Average Assets 0.82% Core Return on Average Assets 0.95% Core Return on Average Common Equity - Core Return on Average Common Equity - Customers Bancorp, Inc. Consolidated ($ in thousands) Customers Bank Business Banking Segment ($ in thousands) Q4 2018 Q4 2018 GAAP net income to common shareholders $ 14,247 GAAP net income to common shareholders $ 17,521 Reconciling items (after tax): Reconciling items (after tax): Executive severance expense 1,421 Executive severance expense 1,421 Merger and acquisition related expenses 355 Losses on sale of multi-family loans 868 Losses on sale of multi-family loans 868 Losses (gains) on investment securities 101 Losses (gains) on investment securities 101 Core earnings $ 19,911 Core earnings $ 16,992 Average Total Common Shareholders' Equity $ 745,226 Average Total Common Shareholders' Equity $ 709,113 Core Return on Average Common Equity 9.05% Core Return on Average Common Equity 11.14% 36

BankMobile Segment Appendix 37

BankMobile Segment Expanded Financials BankMobile Segment Income Statement ($ in 000s), Except Per Share Data Q1 2016 Q2 2016 Q3 2016 Q4 2016 Q1 2017 Q2 2017 Q3 2017 Q4 2017 Q1 2018 Q2 2018 Q3 2018 Q4 2018 Interest Income $0 $0 $0 $0 $0 $2 $1 $2 $1 $0 $2 $1,344 Interest Expense $4 $5 $5 $6 $6 $11 $10 $6 $8 $125 $50 $179 Fund Transfer Pricing Net Credit $1,723 $1,306 $1,381 $2,466 $4,247 $2,738 $2,693 $3,202 $4,401 $3,520 $3,875 $3,822 Net interest income $1,718 $1,301 $1,377 $2,460 $4,242 $2,727 $2,684 $3,197 $4,394 $3,394 $3,827 $4,987 Provision for loan losses -$1 $0 $250 $546 $0 $0 $478 $652 $243 $463 $422 $1,585 Deposit Fees $1 $509 $3,916 $2,500 $2,803 $1,875 $2,338 $1,833 $1,805 $1,338 $1,691 $1,713 Card Revenue $226 $1,730 $11,387 $10,719 $13,308 $8,521 $9,355 $9,542 $9,438 $6,199 $6,903 $7,362 Other Fees $0 $164 $1,062 $991 $1,216 $1,024 $2,143 $165 $1,228 $1,125 $1,246 $1,450 Total non-interest income $227 $2,403 $16,365 $14,210 $17,327 $11,420 $13,836 $11,540 $12,471 $8,662 $9,840 $10,525 Compensation & Benefits $866 $1,708 $5,419 $5,595 $4,949 $6,965 $6,154 $5,909 $5,671 $5,918 $5,695 $5,850 Occupancy $59 $67 $71 $70 $109 $104 $297 $321 $309 $321 $328 $308 Technology $286 $1,448 $5,847 $6,585 $6,617 $6,386 $11,740 $9,796 $7,129 $7,172 $8,171 $8,248 Outside services $251 $886 $4,264 $4,267 $4,519 $3,310 $3,871 $3,366 $2,899 $1,665 $2,205 $1,902 Merger related expenses $176 $874 $144 $0 $0 $0 $0 $410 $106 $869 $2,945 $470 Other non-interest expenses $397 $1,115 $4,178 $3,266 $3,025 $3,081 $4,988 $1,085 $1,835 $85 $1,645 $1,959 Total Non-interest expense $2,034 $6,099 $19,922 $19,783 $19,219 $19,846 $27,050 $20,888 $17,949 $16,029 $20,989 $18,267 Income (loss) before income tax expense -$88 -$2,394 -$2,431 -$3,659 $2,350 -$5,699 -$11,008 -$6,803 -$1,327 -$4,436 -$7,744 -$4,340 Income tax expense (benefit) -$33 -$910 -$924 -$1,390 $893 -$2,166 -$4,100 -$2,563 -$326 -$1,090 -$1,902 -$1,066 Net income (loss) available to common -$54 -$1,484 -$1,507 -$2,269 $1,457 -$3,533 -$6,908 -$4,240 -$1,001 -$3,346 -$5,842 -$3,274 EPS $0.00 -$0.05 -$0.05 -$0.07 $0.04 -$0.11 -$0.21 -$0.13 -$0.03 -$0.10 -$0.18 -$0.10 Core EPS (1,2) $0.00 -$0.03 -$0.05 -$0.07 $0.02 -$0.14 -$0.16 -$0.12 -$0.03 -$0.08 -$0.11 -$0.09 End of Period Deposits ($ in Millions) $337 $240 $533 $457 $708 $453 $781 $400 $624 $419 $732 $376 Average Deposits ($ in Millions) $351 $286 $332 $548 $794 $532 $531 $558 $644 $468 $497 $532 Average Loans ($ in Millions) $1 $1 $1 $5 $7 $2 $2 $2 $2 $2 $2 $59 Average Excess Deposits ($ in Millions) $350 $285 $332 $543 $787 $530 $529 $556 $642 $466 $495 $474 Yield Earned on Avg. Excess Deposits 1.99% 1.84% 1.65% 1.80% 2.19% 2.07% 2.02% 2.29% 2.78% 3.03% 3.11% 3.20% (1) A Non-GAAP measure; refer to the reconciliation schedule at the end of this document (2) D&A catchup refers to the reallocation of depreciation and amortization expense after the Q3 2017 decision to classify BankMobile as held and used instead of held for sale 38

StreetInsider

Log in to your account:

Form 8-K Customers Bancorp, Inc. For: Jan 24

Categories

Next Articles