Verint Recognized for Driving Customer Engagement Excellence and Innovation
Customer Experience Leadership and Voice of the Customer Solutions Pioneer New Advancements in Feedback Management
MELVILLE, N.Y.--(BUSINESS WIRE)-- Verint® Systems Inc. (Nasdaq: VRNT) today announced it recently received several honors for its innovation in customer experience solutions by the International Business Awards, Ventana Research and the CXPA. Verint’s Voice of the Customer™ suite enables organizations to analyze and act on customer feedback across channels to enhance experiences, optimize engagement and identify and respond to trends, opportunities and issues.
International Business Awards (Stevies)
Singled out with a Gold award in the “Best New Product or Service of the Year” category and selected as the winner based on the depth of its features, functionality and the benefits it delivers, Verint Enterprise Feedback Management™ helps organizations drive their customer experience programs. With it, organizations can increase customer response rates, improve loyalty, reduce churn and act on deep insights of customer behavior by providing the ability to listen to and analyze customer feedback across all channels—including web, phone, email, SMS and mobile. High-achieving organizations and executives around the world have been recognized as Gold, Silver and Bronze Stevie winners, selected from more than 3,900 nominations received from organizations and individuals in 60 nations.
Ventana Research’s Digital Innovation Awards
Recognized as a pioneering vendor that contributes to advancements in technology, drives change, and increases value for organizations worldwide, Verint has been named a “customer excellence” finalist in the 2017 Ventana Research Digital Innovation Awards. Verint Digital Feedback Management™ was specifically called out for improving the customer experience by measuring and analyzing digital transactional interactions on web and mobile devices, and delivering customer-initiated feedback that enables companies to analyze and act on feedback in real time during key moments in the digital customer journey. The awards program spotlights technology providers who have introduced noteworthy innovations in technology that advance business and IT.
CXPA’s 2017 CX Impact Awards
Nancy Porte, Verint’s vice president of global customer experience, is now a three-time winner in the CX Impact Awards program and a recognized customer experience (CX) practitioner whose vision and leadership have continued to advance Verint’s CX Program since inception. The CX Program, as established by Porte and Verint’s leadership team, follows a guiding principle focused on developing customers for life by enabling them to realize the full benefits of the company’s solutions and transform the way they engage with their end customers. Presented by the Customer Experience Professionals Association (CXPA)—a global, non-profit dedicated to the advancement of CX professionals—this annual program recognizes professionals that exemplify customer experience excellence and make a profound impact on their organization and customers.
About Verint Systems Inc.
Verint® (Nasdaq: VRNT) is a global leader in Actionable Intelligence® solutions with a focus on customer engagement optimization, security intelligence, and fraud, risk and compliance. Today, over 10,000 organizations in more than 180 countries—including over 80 percent of the Fortune 100—count on intelligence from Verint solutions to make more informed, effective and timely decisions. Learn more about how we’re creating A Smarter World with Actionable Intelligence® at www.verint.com.
This press release contains “forward-looking statements,” including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks, uncertainties and assumptions, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2017, our Quarterly Report on Form 10-Q for the quarter ended July 31, 2017, and other filings we make with the SEC. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, Verint assumes no obligation to update or revise them or to provide reasons why actual results may differ.
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Source: Verint Systems Inc.