SANTA CLARA, Calif.--(BUSINESS WIRE)-- ServiceNow (NYSE: NOW), the enterprise cloud company, today announced the financial results for its third quarter 2016.

Third Quarter 2016 Results:

• Total revenues of $357.7 million, an increase of 37% year-over-year.
• Billings of $404.3 million, an increase of 41% year-over-year (see the table entitled “Results of Operations GAAP to Non-GAAP Reconciliation” for a reconciliation).
• GAAP net loss of $36.3 million, or loss of $0.22 per basic and diluted share.
• Non-GAAP net income of $39.5 million, or income of $0.24 per basic and $0.23 per diluted share (see the table entitled “Results of Operations GAAP to Non-GAAP Reconciliation” for a reconciliation).
• Net cash provided by operating activities of $96.7 million.
• Free cash flow of $65.5 million, or 18% of total revenues (see the table entitled “Condensed Consolidated Statements of Cash Flows” for a reconciliation).

“We are very pleased with the third quarter results,” said Frank Slootman, chairman and chief executive officer, ServiceNow. “The company saw broad based contribution and large deal activity across all major sales regions and product segments.”

“Subscription billings were $363 million and grew 47% year-over-year, re-accelerating from 38% last quarter and 39% last year,” said Michael Scarpelli, chief financial officer, ServiceNow. “We now have 705 Global 2000 customers, an increase of 23 in the quarter, that pay us an average of $1 million per year.”

Financial Outlook

The financial guidance discussed below is on a non-GAAP basis, except for revenues, and excludes stock-based compensation expense, amortization of purchased intangibles, legal settlements and business combination and other related costs (see the table entitled “Reconciliation of Non-GAAP Financial Guidance” for a reconciliation).

For the fourth quarter of 2016, we expect:

• Subscription revenues between $335 and $340 million, representing year-over-year growth between 37% and 39%.
• Professional services and other revenues of $41 million, representing year-over-year growth of 0%.
• Total revenues between $376 and $381 million, representing year-over-year growth between 32% and 33%.
• Subscription billings between $427 and $431 million, representing year-over-year growth between 34% and 36%.
• Professional services and other billings between $47 and $48 million, representing year-over-year growth between -2% and 0%.
• Total billings between $474 and $479 million, representing year-over-year growth between 30% and 31%.
• Subscription gross margin of approximately 84%, professional services and other gross margin of approximately 16%, and overall gross margin of approximately 77%.
• Operating margin of approximately 16%.
• Free cash flow margin of approximately 30%.
• Weighted average shares used to compute diluted net income per share of approximately 176 million shares.
• Net employee additions of approximately 275.

For full-year 2016, we expect:

• Subscription revenues between $1,212 and $1,217 million, representing year-over-year growth of 43%.
• Professional services and other revenues of $169 million, representing year-over-year growth of 7%.
• Total revenues between $1,381 and $1,386 million, representing year-over-year growth between 37% and 38%.
• Subscription billings between $1,454 and $1,458 million, representing year-over-year growth of 40%.
• Professional services and other billings between $176 and $177 million, representing year-over-year growth between 8% and 9%.
• Total billings between $1,630 and $1,635 million, representing year-over-year growth of 36%.
• Operating margin of approximately 13%.
• Free cash flow margin of approximately 24%.
• Weighted average shares used to compute diluted net income per share of approximately 173 million shares.

Conference Call Details

The conference call will begin at 2 p.m. Pacific Time (21:00 GMT) on Wednesday, October 26, 2016. Interested parties may listen to the call by dialing 844.464.3153 (passcode: 91366810), or if outside North America, by dialing +1.508.637.5575 (passcode: 91366810). Individuals may access the live teleconference from the investor relations section of the ServiceNow website at http://investors.servicenow.com/.

An audio replay of the conference call and webcast will be available two hours after its completion and will be accessible for 30 days. To hear the replay, interested parties may go to the investor relations section of the ServiceNow website or dial 855.859.2056 (passcode: 91366810), or if outside North America, by dialing +1.404.537.3406 (passcode: 91366810).

Statement regarding use of non-GAAP financial measures

We report non-GAAP financial measures in addition to, and not as a substitute for, or superior to, financial measures calculated in accordance with GAAP.

Our financial measures under GAAP include stock-based compensation expense, the amortization of debt discount and issuance costs related to the convertible senior notes, amortization of purchased intangibles, legal settlements, business combination and other related costs, and the related income tax effects of these adjustments. We believe the presentation of operating results that exclude these items provides useful supplemental information to investors and facilitates the analysis of our core operating results and comparison of operating results across reporting periods.

Free cash flow, which is a non-GAAP financial measure, is calculated as net cash provided by operating activities plus cash paid for legal settlements, reduced by purchases of property and equipment. Free cash flow margin is calculated as free cash flow as a percentage of revenues. We believe information regarding free cash flow and free cash flow margin provides useful information to investors because it is an indicator of the strength and performance of ongoing business operations. However, our calculation of free cash flow and free cash flow margin may not be comparable to similar measures used by other companies.

Total billings is calculated as revenue plus the change in total deferred revenue as presented on the statement of cash flows. We also provide the breakdown of billings information by subscription billings and professional services and other billings. These are calculated based on the respective revenue in each category plus the respective change in deferred revenues for each category. We believe billings offers investors useful supplemental information regarding the performance of our business, and will help investors better understand the sales volumes and performance of our business.

Emerging products include ServiceWatch, Discovery, Cloud Management, Orchestration, Event Management, HR, Security Operations, Customer Service Management, Performance Analytics, IT Business Management, Platform, and Governance, Risk and Compliance.

The company encourages investors to carefully consider its results under GAAP, as well as its supplemental non-GAAP information and the reconciliation between these presentations, to more fully understand its business. Please see the tables included at the end of this release for the reconciliation of GAAP and non-GAAP results.

Use of forward-looking statements

This release contains “forward-looking statements” regarding our performance, including but not limited to the section entitled “Financial Outlook.” Forward-looking statements are subject to known and unknown risks and uncertainties and are based on potentially inaccurate assumptions that could cause actual results to differ materially from those expected or implied by the forward-looking statements. If any such risks or uncertainties materialize or if any of the assumptions prove incorrect, our results could differ materially from the results expressed or implied by the forward-looking statements we make.

Among the important factors that could cause actual results to differ materially from those in any forward-looking statements include: (i) errors, interruptions, delays, or security breaches in or of our service or web hosting, (ii) our ability to grow at our expected rate of growth, including our ability to convert deferred revenue and backlog into revenue, add and retain customers, sell additional subscriptions to existing customers and enter new geographies and markets, (iii) our ability to continue to release, and gain customer acceptance of, improved versions of our services, (iv) our ability to develop and gain customer acceptance of new products and services, including our platform, and (v) our ability to compete successfully against existing and new competitors.

Further information on these and other factors that could affect our financial results are included in our Form 10-K for the year ended December 31, 2015 and in other filings we make with the Securities and Exchange Commission from time to time, including our Form 10-Q that will be filed for the quarter ended September 30, 2016.

We undertake no obligation, and do not intend, to update these forward-looking statements, to review or confirm analysts’ expectations, or to provide interim reports or updates on the progress of the current financial quarter.

About ServiceNow

ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before. Customers use our service model to define, structure and automate the flow of work, removing dependencies on email and spreadsheets to transform the delivery and management of services for the enterprise. ServiceNow enables service management for every department in the enterprise including IT, human resources, facilities, field service and more. We deliver a ‘lights-out, light-speed’ experience through our enterprise cloud – built to manage everything as a service. To find out how, visit www.servicenow.com.

ServiceNow and the ServiceNow logo are registered trademarks of ServiceNow. All other brand and product names are trademarks or registered trademarks of their respective holders.

ServiceNow, Inc.
Condensed Consolidated Statements of Operations
(in thousands, except share and per share data)
(Unaudited)
		Three Months Ended								Nine Months Ended
		September 30, 2016				September 30, 2015				September 30, 2016				September 30, 2015
Revenues:
Subscription		$	318,934			$	223,208			$	877,035			$	603,576
Professional services and other			38,722				37,942				127,812				116,254
Total revenues			357,656				261,150				1,004,847				719,830
Cost of revenues (1):
Subscription			61,566				46,053				170,707				133,889
Professional services and other			41,271				35,835				123,039				104,615
Total cost of revenues			102,837				81,888				293,746				238,504
Gross profit			254,819				179,262				711,101				481,326
Operating expenses (1):
Sales and marketing			166,491				117,899				511,607				364,530
Research and development			75,018				55,822				211,306				158,946
General and administrative			40,085				33,581				117,393				93,357
Legal settlements			—				—				270,000				—
Total operating expenses			281,594				207,302				1,110,306				616,833
Loss from operations			(26,775	)			(28,040	)			(399,205	)			(135,507	)
Interest expense			(8,389	)			(7,839	)			(24,746	)			(23,124	)
Interest income and other income (expense), net			1,783				(3,952	)			4,745				1,273
Loss before provision for income taxes			(33,381	)			(39,831	)			(419,206	)			(157,358	)
Provision for income taxes			2,877				1,199				9				3,690
Net loss		$	(36,258	)		$	(41,030	)		$	(419,215	)		$	(161,048	)
Net loss per share - Basic and Diluted		$	(0.22	)		$	(0.26	)		$	(2.56	)		$	(1.04	)
Weighted-average shares used to compute net loss per share - Basic and Diluted			165,378,836				156,930,506				163,767,329				154,352,037
(1) Includes total stock-based compensation expense for stock-based awards as follows:
		Three Months Ended								Nine Months Ended
		September 30, 2016				September 30, 2015				September 30, 2016				September 30, 2015
Cost of revenues:
Subscription		$	7,140			$	5,951			$	20,698			$	17,183
Professional services and other			7,150				5,804				20,045				16,788
Sales and marketing			31,898				26,011				95,757				74,690
Research and development			21,376				18,130				62,956				51,703
General and administrative			13,523				9,215				35,004				29,167
Total		$	81,087			$	65,111			$	234,460			$	189,531

ServiceNow, Inc.
Condensed Consolidated Balance Sheets
(in thousands)
		September 30, 2016			December 31, 2015
		(Unaudited)
ASSETS
Current assets:
Cash and cash equivalents		$	325,067		$	412,305
Short-term investments			481,813			388,945
Accounts receivable, net			220,089			203,333
Current portion of deferred commissions			62,657			51,976
Prepaid expenses and other current assets			37,281			29,076
Total current assets			1,126,907			1,085,635
Deferred commissions, less current portion			44,597			33,016
Long-term investments			281,353			422,667
Property and equipment, net			176,106			144,714
Intangible assets, net			60,726			43,005
Goodwill			84,425			55,669
Other assets			39,000			22,346
Total assets		$	1,813,114		$	1,807,052
LIABILITIES AND STOCKHOLDERS’ EQUITY
Current liabilities:
Accounts payable		$	30,012		$	37,369
Accrued expenses and other current liabilities			124,670			101,264
Current portion of deferred revenue			743,657			593,003
Total current liabilities			898,339			731,636
Deferred revenue, less current portion			18,048			10,751
Convertible senior notes, net			499,280			474,534
Other long-term liabilities			34,944			23,317
Stockholders’ equity			362,503			566,814
Total liabilities and stockholders’equity		$	1,813,114		$	1,807,052

ServiceNow, Inc.
Condensed Consolidated Statements of Cash Flows
(in thousands)
(Unaudited)
							Three Months Ended								Nine Months Ended
							September 30, 2016				September 30, 2015				September 30, 2016				September 30, 2015
Cash flows from operating activities:
Net loss							$	(36,258	)		$	(41,030	)		$	(419,215	)		$	(161,048	)
Adjustments to reconcile net loss to net cash provided by operating activities:
Depreciation and amortization								22,264				15,100				59,716				43,957
Amortization of premiums on investments								946				1,768				3,745				5,380
Amortization of deferred commissions								20,785				16,774				57,742				48,055
Amortization of debt discount and issuance costs								8,389				7,839				24,746				23,124
Stock-based compensation								81,087				65,111				234,460				189,531
Deferred income tax								1,331				—				(5,095	)			—
Other								(1,389	)			(1,153	)			(857	)			(5,393	)
Changes in operating assets and liabilities, net of effect of business combinations:
Accounts receivable								(22,728	)			(16,642	)			(15,761	)			(5,303	)
Deferred commissions								(30,793	)			(21,336	)			(79,190	)			(54,168	)
Prepaid expenses and other assets								(1,732	)			(889	)			(11,733	)			(8,915	)
Accounts payable								(8,353	)			6,678				(8,625	)			8,312
Deferred revenue								46,620				25,255				151,019				115,812
Accrued expenses and other liabilities								16,549				6,174				36,282				11,856
Net cash provided by operating activities(1)								96,718				63,649				27,234				211,200
Cash flows from investing activities:
Purchases of property and equipment								(31,183	)			(20,768	)			(84,112	)			(62,588	)
Business combinations, net of cash acquired								—				—				(34,297	)			(1,100	)
Purchases of other intangibles								—				—				(14,850	)			—
Purchases of investments								(254,032	)			(211,671	)			(434,397	)			(543,167	)
Purchases of strategic investments								—				—				—				(10,000	)
Sale of investments								173,403				104,269				266,288				242,631
Maturities of investments								59,932				56,972				218,452				203,632
Restricted cash								289				(474	)			(322	)			(408	)
Net cash used in investing activities								(51,591	)			(71,672	)			(83,238	)			(171,000	)
Cash flows from financing activities:
Proceeds related to deferred payments on purchase of other intangibles								—				—				4,100				—
Payments related to deferred payments on purchase of other intangibles								(1,025	)			—				(1,025	)			—
Proceeds from employee stock plans								20,912				31,663				55,063				73,347
Taxes paid related to net share settlement of equity awards								(28,781	)			(157	)			(88,567	)			(12,603	)
Payments on financing obligation								(113	)			(112	)			(336	)			(112	)
Net cash (used in) provided by financing activities(1)								(9,007	)			31,394				(30,765	)			60,632
Foreign currency effect on cash and cash equivalents								(166	)			348				(469	)			(4,214	)
Net increase (decrease) in cash and cash equivalents								35,954				23,719				(87,238	)			96,618
Cash and cash equivalents at beginning of period								289,113				325,354				412,305				252,455
Cash and cash equivalents at end of period							$	325,067			$	349,073			$	325,067			$	349,073
Calculation of free cash flow (a non-GAAP measure):
Net cash provided by operating activities(1)							$	96,718			$	63,649			$	27,234			$	211,200
Purchases of property and equipment								(31,183	)			(20,768	)			(84,112	)			(62,588	)
Cash paid for legal settlements								—				—				267,500				—
Free cash flow							$	65,535			$	42,881			$	210,622			$	148,612
Calculation of free cash flow margin (a non-GAAP measure):
GAAP net cash provided by operating activities as % of revenue(1)								27	%			24	%			3	%			29	%
Purchases of property and equipment as % of revenue								(9	%)			(8	%)			(9	%)			(8	%)
Cash paid for legal settlements as a % of revenue								0	%			0	%			27	%			0	%
Free cash flow margin								18	%			16	%			21	%			21	%
(1) During the nine months ended September 30, 2016, we early adopted Accounting Standards Update 2016-09, "Compensation-Stock Compensation (Topic 718): Improvements to Employee Share-Based Payment Accounting," which addresses among other items, updates to the presentation and treatment of excess tax benefits related to stock-based compensation. We have adopted changes to the condensed consolidated statements of cash flows on a retrospective basis. This resulted in a $0.6 million increase in net cash provided by operating activities and a corresponding $0.6 million decrease in net cash provided by financing activities for the three months ended September 30, 2015, and a $1.2 million increase in net cash provided by operating activities and a corresponding $1.2 million decrease in net cash provided by financing activities for the nine months ended September 30, 2015.

ServiceNow, Inc.
Results of Operations GAAP to Non-GAAP Reconciliation
(in thousands except share and per share data)
(Unaudited)
		Three Months Ended											Nine Months Ended
		September 30, 2016				September 30, 2015				Growth Rates			September 30, 2016				September 30, 2015				Growth Rates
Subscription revenues:
GAAP subscription revenues		$	318,934			$	223,208			43	%		$	877,035			$	603,576			45	%
Increase in subscription deferred revenue			43,798				22,994							149,750				116,755
Non-GAAP subscription billings		$	362,732			$	246,202			47	%		$	1,026,785			$	720,331			43	%
Professional services and other revenues:
GAAP professional services and other revenues		$	38,722			$	37,942			2	%		$	127,812			$	116,254			10	%
Increase (decrease) in professional services and other deferred revenue			2,822				2,261							1,269				(943	)
Non-GAAP professional services and other billings		$	41,544			$	40,203			3	%		$	129,081			$	115,311			12	%
Total Revenues:
GAAP total revenues		$	357,656			$	261,150			37	%		$	1,004,847			$	719,830			40	%
Increase in total deferred revenue from consolidated statements of cash flows			46,620				25,255							151,019				115,812
Non-GAAP total billings		$	404,276			$	286,405			41	%		$	1,155,866			$	835,642			38	%
Cost of revenues:
GAAP subscription cost of revenues		$	61,566			$	46,053						$	170,707			$	133,889
Add back:
Stock-based compensation			(7,140	)			(5,951	)						(20,698	)			(17,183	)
Amortization of purchased intangibles (1)			(3,425	)			(2,774	)						(9,299	)			(8,326	)
Non-GAAP subscription cost of revenues		$	51,001			$	37,328						$	140,710			$	108,380
GAAP professional services and other cost of revenues		$	41,271			$	35,835						$	123,039			$	104,615
Add back:
Stock-based compensation			(7,150	)			(5,804	)						(20,045	)			(16,788	)
Non-GAAP professional services and other cost of revenues		$	34,121			$	30,031						$	102,994			$	87,827
Gross profit (loss):
GAAP subscription gross profit		$	257,368			$	177,155						$	706,328			$	469,687
Add back:
Stock-based compensation			7,140				5,951							20,698				17,183
Amortization of purchased intangibles			3,425				2,774							9,299				8,326
Non-GAAP subscription gross profit		$	267,933			$	185,880						$	736,325			$	495,196
GAAP professional services and other gross (loss) profit		$	(2,549	)		$	2,107						$	4,773			$	11,639
Add back:
Stock-based compensation			7,150				5,804							20,045				16,788
Non-GAAP professional services and other gross profit		$	4,601			$	7,911						$	24,818			$	28,427
GAAP gross profit		$	254,819			$	179,262						$	711,101			$	481,326
Add back:
Stock-based compensation			14,290				11,755							40,743				33,971
Amortization of purchased intangibles			3,425				2,774							9,299				8,326
Non-GAAP gross profit		$	272,534			$	193,791						$	761,143			$	523,623
Operating expenses:
GAAP sales and marketing expenses			166,491				117,899							511,607				364,530
Add back:
Stock-based compensation			(31,898	)			(26,011	)						(95,757	)			(74,690	)
Amortization of purchased intangibles			(121	)			(145	)						(195	)			(436	)
Non-GAAP sales and marketing expenses		$	134,472			$	91,743						$	415,655			$	289,404
GAAP research and development expenses			75,018				55,822							211,306				158,946
Add back:
Stock-based compensation			(21,376	)			(18,130	)						(62,956	)			(51,703	)
Amortization of purchased intangibles			(455	)			—							(758	)			—
Non-GAAP research and development expenses		$	53,187			$	37,692						$	147,592			$	107,243
GAAP general and administrative expenses			40,085				33,581							117,393				93,357
Add back:
Stock-based compensation			(13,523	)			(9,215	)						(35,004	)			(29,167	)
Amortization of purchased intangibles (1)			(272	)			(24	)						(646	)			(70	)
Business combination and other related costs			(17	)			—							(962	)			—
Non-GAAP general and administrative expenses		$	26,273			$	24,342						$	80,781			$	64,120
GAAP legal settlements		$	—			$	—						$	270,000			$	—
Add back:
Legal settlements			—				—							(270,000	)			—
Non-GAAP legal settlements		$	—			$	—						$	—			$	—
Income (loss) from operations:
GAAP loss from operations			(26,775	)			(28,040	)						(399,205	)			(135,507	)
Add back:
Stock-based compensation			81,087				65,111							234,460				189,531
Amortization of purchased intangibles (1)			4,273				2,943							10,898				8,832
Business combination and other related costs			17				—							962				—
Legal settlements			—				—							270,000				—
Non-GAAP income from operations		$	58,602			$	40,014						$	117,115			$	62,856
Net income (loss):
GAAP net loss			(36,258	)			(41,030	)						(419,215	)			(161,048	)
Add back:
Stock-based compensation			81,087				65,111							234,460				189,531
Amortization of purchased intangibles (1)			4,273				2,943							10,898				8,832
Business combination and other related costs			17				—							962				—
Legal settlements			—				—							270,000				—
Amortization of debt discount and issuance costs for the convertible senior notes			8,389				7,839							24,746				23,124
Income tax expense effects related to the above adjustments (1)			(17,977	)			(9,873	)						(42,262	)			(25,642	)
Non-GAAP net income		$	39,531			$	24,990						$	79,589			$	34,797
Net income (loss) per share - basic and diluted:
GAAP net loss per share - basic and diluted		$	(0.22	)		$	(0.26	)					$	(2.56	)		$	(1.04	)
Non-GAAP net income per share - basic		$	0.24			$	0.16						$	0.49			$	0.23
Non-GAAP net income per share - diluted		$	0.23			$	0.15						$	0.46			$	0.21
Weighted-average shares used to compute net income (loss) per share - basic			165,378,836				156,930,506							163,767,329				154,352,037
GAAP weighted-average shares used to compute net loss per share - diluted			165,378,836				156,930,506							163,767,329				154,352,037
Effect of dilutive securities (stock options, restricted stock units and common stock subject to repurchase)			8,643,420				11,620,665							9,097,348				13,495,586
Non-GAAP weighted-average shares used to compute net income per share - diluted			174,022,256				168,551,171							172,864,677				167,847,623
(1) The Non-GAAP amounts presented for the three and nine months ended September 30, 2015 have been revised to exclude the amortization of other intangibles and their related tax effects.

ServiceNow, Inc.
Reconciliation of Non-GAAP Financial Guidance
The financial guidance provided below is an estimate based on information available as of September 30, 2016. The company’s future performance and financial results are subject to risks and uncertainties, and actual results could differ materially from the guidance set forth below. Some of the factors that could affect the company’s financial results are stated above in this press release. More information on potential factors that could affect the company’s financial results is included from time to time in the company’s public reports filed with the SEC, including the company's Annual Report on Form 10-K filed on February 25, 2016, and the company's Form 10-Q for the three months ended September 30, 2016 to be filed with the SEC. The company assumes no obligation to update any forward-looking statements or information, which speak as of their respective dates.
							Three Months Ended		Three Months Ended		Growth rates
							December 31, 2016		December 31, 2015
GAAP subscription revenue							$335 - $340 million		$245 million		37% - 39%
Increase in subscription deferred revenue							91 - 92 million		73 million
Non-GAAP subscription billings							$427 - $431 million		$318 million		34% - 36%
GAAP professional services and other revenue							$41 million		$41 million		0%
Increase in professional services and other deferred revenue							6 - 7 million		7 million
Non-GAAP professional services and other billings							$47 - $48 million		$48 million		(2%) - 0%
GAAP total revenue							$376 - $381 million		$286 million		32% - 33%
Increase in total deferred revenue from consolidated statements of cash flows							98 million		80 million
Non-GAAP total billings							$474 - $479 million		$366 million		30% - 31%
GAAP subscription gross margin							81%
Stock-based compensation expense							2%
Amortization of purchased intangibles							1%
Non-GAAP subscription gross margin							84%
GAAP professional services and other gross margin							1%
Stock-based compensation expense							15%
Non-GAAP professional services and other gross margin							16%
GAAP total gross margin							72%
Stock-based compensation expense							4%
Amortization of purchased intangibles							1%
Non-GAAP total gross margin							77%
GAAP operating margin							(6%)
Stock-based compensation expense							21%
Amortization of purchased intangibles							1%
Non-GAAP operating margin							16%
GAAP net cash provided by operating activities as % of revenue							37%
Purchases of property and equipment as % of revenue							(7%)
Non-GAAP free cash flow margin							30%
GAAP weighted-average shares used to compute net loss per share - diluted							167 million
Effect of dilutive securities (stock options, restricted stock units)							9 million
Non-GAAP weighted-average shares used to compute net income per share - diluted							176 million
							Twelve Months Ended		Twelve Months Ended		Growth rates
							December 31, 2016		December 31, 2015
GAAP subscription revenue							$1,212 - $1,217 million		$848 million		43%
Increase in subscription deferred revenue							241 - 242 million		190 million
Non-GAAP subscription billings							$1,454 - $1,458 million		$1,038 million		40%
GAAP professional services and other revenue							$169 million		$157 million		7%
Increase in professional services and other deferred revenue							7 - 8 million		6 million
Non-GAAP professional services and other billings							$176 - $177 million		$163 million		8% - 9%
GAAP total revenue							$1,381 - $1,386 million		$1,005 million		37% - 38%
Increase in total deferred revenue from consolidated statements of cash flows							249 million		196 million
Non-GAAP total billings							$1,630 - $1,635 million		$1,201 million		36%
GAAP operating margin							(30%)
Stock-based compensation expense							23%
Amortization of purchased intangibles							1%
Legal settlements							19%
Non-GAAP operating margin							13%
GAAP net cash provided by operating activities as % of revenue							13%
Purchases of property and equipment as % of revenue							(8%)
Cash paid on legal settlements as a % of revenue							19%
Non-GAAP free cash flow margin							24%
GAAP weighted-average shares used to compute net loss per share - diluted							164 million
Effect of dilutive securities (stock options, restricted stock units)							9 million
Non-GAAP weighted-average shares used to compute net income per share - diluted							173 million

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