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Form 8-K TRAVELERS COMPANIES, For: Jul 20

July 20, 2021 7:02 AM EDT

g34651mo25i001b12.gif                                            Exhibit 99.1
                                            The Travelers Companies, Inc.
                            485 Lexington Avenue
                                            New York, NY 10017-2630
                                            www.travelers.com
NYSE: TRV
Travelers Reports Strong Underwriting and Investment Results

Second Quarter 2021 Net Income per Diluted Share of $3.66 and Return on Equity of 13.0%

Second Quarter 2021 Core Income per Diluted Share of $3.45 and Core Return on Equity of 13.7%


Strong second quarter net income of $934 million and core income of $879 million.
Consolidated combined ratio of 95.3% and underlying combined ratio of 91.4%.
Net investment income of $818 million pre-tax compared to $268 million pre-tax in the prior year quarter.
Net written premiums of $8.135 billion, up 11% compared to the prior year quarter (8% adjusting for the personal automobile premium refunds in the prior year quarter); growth in all three segments.
Total capital returned to shareholders of $625 million, including $401 million of share repurchases.
Book value per share of $116.86, up 10% from June 30, 2020; adjusted book value per share of $103.88, up 13% from June 30, 2020.
Board of Directors declares regular quarterly cash dividend of $0.88 per share.

New York, July 20, 2021 — The Travelers Companies, Inc. today reported net income of $934 million, or $3.66 per diluted share, for the quarter ended June 30, 2021, compared to a net loss of $40 million, or $0.16 per diluted share, in the prior year quarter. Core income in the current quarter was $879 million, or $3.45 per diluted share, compared to a core loss of $50 million, or $0.20 per diluted share, in the prior year quarter. The improvement was due to higher net investment income, lower catastrophe losses, higher net favorable prior year reserve development and a higher underlying underwriting gain (i.e., excluding net prior year reserve development and catastrophe losses). Net realized investment gains in the current quarter were $61 million pre-tax ($47 million after-tax), compared to $13 million pre-tax ($10 million after-tax) in the prior year quarter. Per diluted share amounts benefited from the impact of share repurchases.

Consolidated Highlights
($ in millions, except for per share amounts, and after-tax, except for premiums and revenues)Three Months Ended June 30,Six Months Ended June 30,
20212020Change20212020Change
Net written premiums$8,135 $7,346 11 %$15,640 $14,692 6 %
Total revenues$8,687 $7,401 17 $17,000 $15,309 11 
Net income (loss)$934 $(40)NM$1,667 $560 198 
per diluted share$3.66 $(0.16)NM$6.53 $2.19 198 
Core income (loss)$879 $(50)NM$1,578 $626 152 
per diluted share$3.45 $(0.20)NM$6.18 $2.44 153 
Diluted weighted average shares outstanding253.1 251.6 1 253.6 254.7  
Combined ratio95.3 %103.7 %(8.4)pts95.9 %99.5 %(3.6)pts
Underlying combined ratio91.4 %91.4 % pts90.5 %91.3 %(0.8)pts
Return on equity13.0 %(0.6)%13.6 pts11.6 %4.3 %7.3 pts
Core return on equity13.7 %(0.8)%14.5 pts12.4 %5.3 %7.1 pts
As ofChange From
June 30,
2021
December 31,
2020
June 30,
2020
December 31,
2020
June 30,
2020
Book value per share$116.86 $115.68 $106.42 1 %10 %
Adjusted book value per share103.88 99.54 92.01 4 %13 %
See Glossary of Financial Measures for definitions and the statistical supplement for additional financial data.      NM = Not meaningful.
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“We are very pleased to report excellent underwriting and investment results, generating second quarter core income of $879 million, or $3.45 per diluted share, and core return on equity of 13.7%,” said Alan Schnitzer, Chairman and Chief Executive Officer. “Higher underlying underwriting income and net favorable prior year reserve development, as well as a lower level of catastrophe losses, all contributed to higher core income compared to the prior year quarter. Underlying underwriting income benefited from record net earned premiums and a strong underlying combined ratio of 91.4%. Our high-quality investment portfolio generated net investment income of $682 million after-tax, reflecting very strong returns in our non-fixed income portfolio. These results, together with our strong balance sheet, enabled us to return $625 million of excess capital to shareholders this quarter, including $401 million of share repurchases.

“For the quarter, net written premiums grew 11%, or 8% adjusting for the auto premium refunds in the prior year quarter, with each of our three segments contributing. In Business Insurance, net written premiums grew by 5%, with renewal premium change of 9.5% near an all-time high, driven by continued strong renewal rate change and higher insured exposures reflecting higher levels of U.S. economic activity. At the same time, retention was higher reflecting stability in the pricing environment and we grew new business by 9%. In Bond & Specialty Insurance, net written premiums increased by 16%, driven by record renewal premium change of 12.7% in our management liability business, while retention remained strong. In Personal Insurance, net written premiums increased by 16%, or 8% adjusting for the auto premium refunds in the prior year quarter. Policies in force in both Auto and Homeowners are at record levels driven by continued strong retention and growth in new business.

“Our excellent top and bottom line results this quarter and for the first half of the year demonstrate the continued successful execution of our strategy to grow the top line at attractive returns, as well as the effectiveness of our well-defined and consistent investment philosophy. Our focused innovation agenda has been an important contributor to the growth and profitability we have achieved, and we will continue to relentlessly pursue our priorities of extending our lead in risk expertise, providing great experiences to our customers, distribution partners and employees, and improving productivity and efficiency. With the momentum we have and the best talent in the industry, we are well positioned to continue to create meaningful shareholder value over time.”

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Consolidated Results
Three Months Ended June 30,Six Months Ended June 30,
($ in millions and pre-tax, unless noted otherwise)20212020Change20212020Change
Underwriting gain (loss):$324 $(280)$604 $541 $8 $533 
Underwriting gain (loss) includes:
Net favorable prior year reserve development182 180 499 29 470 
Catastrophes, net of reinsurance(475)(854)379 (1,310)(1,187)(123)
Net investment income818 268 550 1,519 879 640 
Other income (expense), including interest expense
(72)(86)14 (143)(167)24 
Core income (loss) before income taxes1,070 (98)1,168 1,917 720 1,197 
Income tax expense (benefit)191 (48)239 339 94 245 
Core income (loss)879 (50)929 1,578 626 952 
Net realized investment gains (losses) after income taxes47 10 37 81 (66)147 
Impact of changes in tax laws and/or tax rates (1)8  8 8  8 
Net income (loss)$934 $(40)$974 $1,667 $560 $1,107 
Combined ratio95.3 %103.7 %(8.4)pts95.9 %99.5 %(3.6)pts
Impact on combined ratio
Net favorable prior year reserve development(2.4)pts— pts(2.4)pts(3.3)pts(0.2)pts(3.1)pts
Catastrophes, net of reinsurance6.3 pts12.3 pts(6.0)pts8.7 pts8.4 pts0.3 pts
Underlying combined ratio91.4 %91.4 % pts90.5 %91.3 %(0.8)pts
Net written premiums
Business Insurance$3,980 $3,777 %$8,105 $7,967 %
Bond & Specialty Insurance854 734 16 1,577 1,397 13 
Personal Insurance3,301 2,835 16 5,958 5,328 12 
Total$8,135 $7,346 11 %$15,640 $14,692 6 %
 (1) Impact is recognized in the accounting period in which the change is enacted

Second Quarter 2021 Results
(All comparisons vs. second quarter 2020, unless noted otherwise)

The Company reported net income of $934 million, compared to a net loss of $40 million in the prior year quarter. Core income of $879 million improved from a core loss of $50 million in the prior year quarter due to higher net investment income, lower catastrophe losses, higher net favorable prior year reserve development and a higher underlying underwriting gain. The underlying underwriting gain benefited from higher business volumes. Net realized investment gains were $61 million pre-tax ($47 million after-tax) compared to $13 million pre-tax ($10 million after-tax) in the prior year quarter.

Combined ratio: 

The combined ratio of 95.3% improved 8.4 points due to lower catastrophe losses (6.0 points) and higher net favorable prior year reserve development (2.4 points).

The underlying combined ratio of 91.4% was comparable to the prior year quarter. See below for further details by segment.

Net favorable prior year reserve development occurred in all segments. See below for further details by segment. Catastrophe losses primarily resulted from severe wind and hail storms in several regions of the United States.

Net investment income of $818 million pre-tax ($682 million after-tax) increased from $268 million pre-tax ($251 million after-tax) in the prior year quarter. Income from the non-fixed income investment portfolio was $335 million
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pre-tax ($265 million after-tax) compared to a loss of $234 million pre-tax ($180 million after-tax) in the prior year quarter. The improvement in income from the non-fixed income investment portfolio was primarily due to positive private equity partnership returns in the current quarter compared to negative private equity partnership returns in the prior year quarter. The loss in the non-fixed income investment portfolio in the prior year quarter was related to the disruption in global financial markets during the first quarter of 2020 associated with COVID-19. Non-fixed income returns are generally reported on a one-quarter lagged basis and directionally follow the broader equity markets. Income from the fixed income investment portfolio decreased from the prior year quarter, primarily due to lower interest rates, partially offset by a higher average level of fixed maturity investments.

Net written premiums of $8.135 billion increased 11%. Adjusting for the premium refunds provided to personal automobile customers in response to COVID-19 and related economic conditions in the prior year quarter, net written premiums increased 8%. See below for further details by segment.

Year-to-Date 2021 Results
(All comparisons vs. year-to-date 2020, unless noted otherwise)
 
Net income of $1.667 billion increased $1.107 billion due to higher core income and net realized investment gains in the current period compared to net realized investment losses in the prior year period. Core income of $1.578 billion increased by $952 million due to higher net investment income, higher net favorable prior year reserve development and a higher underlying underwriting gain, partially offset by higher catastrophe losses. The underlying underwriting gain benefited from higher business volumes. Net realized investment gains were $105 million pre-tax ($81 million after-tax) compared to net realized investment losses of $85 million pre-tax ($66 million after-tax) in the prior year period.

Combined ratio:
 
The combined ratio of 95.9% improved 3.6 points due to higher net favorable prior year reserve development (3.1 points) and a lower underlying combined ratio (0.8 points), partially offset by higher catastrophe losses (0.3 points).

The underlying combined ratio of 90.5% improved 0.8 points. See below for further details by segment.

Net favorable prior year reserve development occurred in all segments. See below for further details by segment. Catastrophe losses included the second quarter events described above, as well as winter storms and wind storms in several regions of the United States in the first quarter of 2021.
Net investment income of $1.519 billion pre-tax ($1.272 billion after-tax) increased from $879 million pre-tax ($770 million after-tax) in the prior year period. Income from the non-fixed income investment portfolio was $553 million pre-tax ($439 million after-tax) compared to a loss of $146 million pre-tax ($109 million after-tax) in the prior year period. The improvement in income from the non-fixed income investment portfolio was primarily due to positive private equity partnership returns in the current period compared to negative private equity partnership returns in the prior year period. The loss in the non-fixed income investment portfolio in the prior year period was related to the disruption in global financial markets during the first quarter of 2020 associated with COVID-19. Income from the fixed income investment portfolio decreased from the prior year period, primarily due to lower interest rates, partially offset by a higher average level of fixed maturity investments.

Net written premiums of $15.640 billion increased 6%. Adjusting for the premium refunds provided to personal automobile customers in response to COVID-19 and related economic conditions primarily in the second quarter of 2020, net written premiums increased 5%. See below for further details by segment.

Shareholders’ Equity

Shareholders’ equity of $29.156 billion was comparable to year-end 2020, as lower net unrealized investment gains resulting from higher interest rates, common share repurchases and dividends to shareholders were largely offset by net income of $934 million. Net unrealized investment gains included in shareholders’ equity were $4.112 billion pre-tax ($3.239 billion after-tax) compared to $5.175 billion pre-tax ($4.074 billion after-tax) at year-end 2020. Book value per share of $116.86 increased 10% from June 30, 2020 and increased 1% from year-end 2020. Adjusted book value per share of $103.88, which excludes net unrealized investment gains, increased 13% from June 30, 2020 and increased 4% from year-end 2020.
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The Company repurchased 2.6 million shares during the second quarter at an average price of $157.18 per share for a total of $401 million. At the end of the quarter, statutory capital and surplus was $22.797 billion, and the ratio of debt-to-capital was 20.0%. The ratio of debt-to-capital excluding after-tax net unrealized investment gains included in shareholders’ equity was 22.0%, within the Company’s target range of 15% to 25%.

The Board of Directors declared a regular quarterly dividend of $0.88 per share. The dividend is payable on September 30, 2021, to shareholders of record at the close of business on September 10, 2021.

Business Insurance Segment Financial Results
 Three Months Ended June 30,Six Months Ended June 30,
($ in millions and pre-tax, unless noted otherwise)20212020Change20212020Change
Underwriting income (loss):$173 $(273)$446 $29 $(372)$401 
Underwriting income (loss) includes:
Net favorable prior year reserve development73 — 73 207 202 
Catastrophes, net of reinsurance
(149)(377)228 (655)(572)(83)
Net investment income615 180 435 1,138 633 505 
Other income (expense) (8)(6)(2)(15)(22)7 
Segment income (loss) before income taxes780 (99)879 1,152 239 913 
Income tax expense (benefit)137 (41)178 192 8 184 
Segment income (loss)$643 $(58)$701 $960 $231 $729 
Combined ratio95.3 %107.1 %(11.8)pts99.3 %104.6 %(5.3)pts
Impact on combined ratio
Net favorable prior year reserve development(1.9)pts— pts(1.9)pts(2.7)pts— pts(2.7)pts
Catastrophes, net of reinsurance
3.9 pts10.1 pts(6.2)pts8.5 pts7.5 pts1.0 pts
Underlying combined ratio93.3 %97.0 %(3.7)pts93.5 %97.1 %(3.6)pts
Net written premiums by market
Domestic
Select Accounts$726 $734 (1)%$1,455 $1,533 (5)%
Middle Market2,087 1,960 4,471 4,368 
National Accounts213 215 (1)503 516 (3)
National Property and Other647 585 11 1,092 1,013 
Total Domestic3,673 3,494 7,521 7,430 
International307 283 584 537 
Total$3,980 $3,777 5 %$8,105 $7,967 2 %
 
Second Quarter 2021 Results
(All comparisons vs. second quarter 2020, unless noted otherwise)
 
Segment income for Business Insurance was $643 million after-tax, compared with a segment loss of $58 million after-tax in the prior year quarter. The improvement was due to higher net investment income, lower catastrophe losses, a higher underlying underwriting gain and net favorable prior year reserve development compared with no net prior year reserve development in the prior year quarter. The underlying underwriting gain benefited from higher business volumes.

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Combined ratio:

The combined ratio of 95.3% improved 11.8 points due to lower catastrophe losses (6.2 points), a lower underlying combined ratio (3.7 points) and net favorable prior year reserve development compared with no net prior year reserve development in the prior year quarter (1.9 points).

The underlying combined ratio of 93.3% improved by 3.7 points, primarily reflecting earned pricing that exceeded loss cost trends, as well as lower non-catastrophe weather-related losses and a favorable comparison to a modest net charge related to COVID-19 and related economic conditions in the prior year quarter.

Net favorable prior year reserve development was primarily driven by better than expected loss experience in domestic operations in the workers' compensation product line for multiple accident years, partially offset by an increase in reserves related to run-off operations.

Net written premiums of $3.980 billion increased 5%, reflecting strong renewal premium change and retention, as well as higher new business levels.

Year-to-Date 2021 Results
(All comparisons vs. year-to-date 2020, unless noted otherwise)
 
Segment income for Business Insurance was $960 million after-tax, an increase of $729 million. Segment income increased due to higher net investment income, a higher underlying underwriting gain and higher net favorable prior year reserve development, partially offset by higher catastrophe losses.
 
Combined ratio:

The combined ratio of 99.3% improved 5.3 points due to a lower underlying combined ratio (3.6 points) and higher net favorable prior year reserve development (2.7 points), partially offset by higher catastrophe losses (1.0 points).
The underlying combined ratio of 93.5% improved 3.6 points, primarily reflecting earned pricing that exceeded loss cost trends, as well as a favorable comparison to a net charge related to COVID-19 and related economic conditions in the prior year period.

Net favorable prior year reserve development was primarily driven by better than expected loss experience in domestic operations in the workers' compensation product line for multiple accident years and in the commercial property and commercial automobile product lines for recent accident years, partially offset by an increase in claims handling expense reserves related to run-off operations and an increase to environmental reserves.

Net written premiums of $8.105 billion increased 2%. The benefits of continued strong retention and higher renewal rate change were partially offset by lower net written premiums in the workers' compensation product line due to the impact of COVID-19 and related economic conditions on payrolls.
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Bond & Specialty Insurance Segment Financial Results
 
Three Months Ended June 30,Six Months Ended June 30,
($ in millions and pre-tax, unless noted otherwise)20212020Change20212020 Change
Underwriting gain:$165 $40 $125 $272 $132 $140 
Underwriting gain includes:
Net favorable (unfavorable) prior year reserve development44 (33)77 59 (33)92 
Catastrophes, net of reinsurance(3)(7)(27)(8)(19)
Net investment income64 42 22 123 97 26 
Other income6 4 2 9 8 1 
Segment income before income taxes235 86 149 404 237 167 
Income tax expense48 14 34 80 43 37 
Segment income$187 $72 $115 $324 $194 $130 
Combined ratio78.1 %93.8 %(15.7)pts81.6 %89.9 %(8.3)pts
Impact on combined ratio
Net favorable (unfavorable) prior year reserve development(5.7)pts4.7 pts(10.4)pts(3.9)pts2.4 pts(6.3)pts
Catastrophes, net of reinsurance0.4 pts1.0 pts(0.6)pts1.7 pts0.6 pts1.1 pts
Underlying combined ratio83.4 %88.1 %(4.7)pts83.8 %86.9 %(3.1)pts
Net written premiums
Domestic
Management Liability$497 $438 13 %$941 $839 12 %
Surety232 220 432 435 (1)
Total Domestic729 658 11 1,373 1,274 
International125 76 64 204 123 66 
Total$854 $734 16 %$1,577 $1,397 13 %

Second Quarter 2021 Results
(All comparisons vs. second quarter 2020, unless noted otherwise)
 
Segment income for Bond & Specialty Insurance was $187 million after-tax, an increase of $115 million. Segment income increased due to net favorable prior year reserve development in the current quarter compared to net unfavorable prior year reserve development in the prior year quarter, a higher underlying underwriting gain and higher net investment income. The underlying underwriting gain benefited from higher business volumes.
Combined ratio:

The combined ratio of 78.1% improved 15.7 points due to net favorable prior year reserve development in the current quarter compared to net unfavorable prior year reserve development in the prior year quarter (10.4 points), a lower underlying combined ratio (4.7 points) and lower catastrophe losses (0.6 points).

The underlying combined ratio of 83.4% improved 4.7 points, primarily reflecting earned pricing that exceeded loss cost trends and a lower expense ratio primarily resulting from higher premium volumes.

Net favorable prior year reserve development was primarily driven by better than expected loss experience in the segment's domestic operations in the fidelity and surety product lines for recent accident years.

Net written premiums of $854 million increased 16%, reflecting strong retention and renewal premium change in management liability.

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Year-to-Date 2021 Results
(All comparisons vs. year-to-date 2020, unless noted otherwise)
 
Segment income for Bond & Specialty Insurance was $324 million after-tax, an increase of $130 million. Segment income increased due to net favorable prior year reserve development in the current year compared to net unfavorable prior year reserve development in the prior year period, a higher underlying underwriting gain and higher net investment income, partially offset by higher catastrophe losses. The underlying underwriting gain benefited from higher business volumes.

Combined ratio:

The combined ratio of 81.6% improved 8.3 points due to net favorable prior year reserve development in the current year compared to net unfavorable prior year reserve development in the prior year period (6.3 points) and a lower underlying combined ratio (3.1 points), partially offset by higher catastrophe losses (1.1 points).

The underlying combined ratio of 83.8% improved 3.1 points, primarily reflecting earned pricing that exceeded loss cost trends and a lower expense ratio primarily resulting from higher premium volumes.

Net favorable prior year reserve development was primarily driven by better than expected loss experience in the segment's domestic operations in the fidelity and surety product lines for recent accident years.

Net written premiums of $1.577 billion increased 13%, driven by the same factors described above for the second quarter of 2021.



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Personal Insurance Segment Financial Results
Three Months Ended June 30,Six Months Ended June 30,
($ in millions and pre-tax, unless noted otherwise)20212020Change20212020Change
Underwriting gain (loss):$(14)$(47)$33 $240 $248 $(8)
Underwriting gain (loss) includes:
Net favorable prior year reserve development
65 35 30 233 57 176 
Catastrophes, net of reinsurance(323)(470)147 (628)(607)(21)
Net investment income139 46 93 258 149 109 
Other income21 10 11 42 32 10 
Segment income before income taxes
146 9 137 540 429 111 
Income tax expense (benefit)25 (1)26 105 83 22 
Segment income$121 $10 $111 $435 $346 $89 
Combined ratio99.7 %101.3 %(1.6)pts95.1 %94.5 %0.6 pts
Impact on combined ratio
Net favorable prior year reserve development
(2.2)pts(1.3)pts(0.9)pts(4.0)pts(1.1)pts(2.9)pts
Catastrophes, net of reinsurance10.9 pts18.6 pts(7.7)pts10.8 pts11.6 pts(0.8)pts
Underlying combined ratio91.0 %84.0 %7.0 pts88.3 %84.0 %4.3 pts
Net written premiums
Domestic
Automobile$1,467 $1,204 22 %$2,842 $2,537 12 %
Homeowners and Other1,634 1,458 12 2,778 2,475 12 
Total Domestic3,101 2,662 16 5,620 5,012 12 
International200 173 16 338 316 
Total$3,301 $2,835 16 %$5,958 $5,328 12 %

Second Quarter 2021 Results
(All comparisons vs. second quarter 2020, unless noted otherwise)
 
Segment income for Personal Insurance was $121 million after-tax, an increase of $111 million. Segment income increased due to lower catastrophe losses, higher net investment income and higher net favorable prior year reserve development, partially offset by a lower underlying underwriting gain. The underlying underwriting gain benefited from higher business volumes.

Combined ratio:

The combined ratio of 99.7% improved 1.6 points due to lower catastrophe losses (7.7 points) and higher net favorable prior year reserve development (0.9 points), partially offset by a higher underlying combined ratio (7.0 points).

The underlying combined ratio of 91.0% increased 7.0 points, primarily driven by higher losses in the homeowners and other product line as well as higher losses in the automobile product line due to a comparison to a low level of loss activity (net of premium refunds) in the prior year quarter as a result of the pandemic.

Net favorable prior year reserve development was primarily driven by better than expected loss experience in the segment's domestic operations in both the automobile and homeowners and other product lines for recent accident years.

Net written premiums of $3.301 billion increased 16%. Adjusting for the premium refunds provided to personal automobile customers in the prior year quarter, net written premiums increased 8%. Domestic Automobile net written premiums increased 22%. Adjusting for the premium refunds, Domestic Automobile net written premiums increased 4%, driven by strong retention and higher levels of new business. Domestic Homeowners and Other net
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written premiums increased 12%, driven by strong retention, renewal premium change of 8.2% and higher levels of new business.

Year-to-Date 2021 Results
(All comparisons vs. year-to-date 2020, unless noted otherwise)
 
Segment income for Personal Insurance was $435 million after-tax, an increase of $89 million. Segment income increased due to higher net favorable prior year reserve development and higher net investment income, partially offset by a lower underlying underwriting gain. The underlying underwriting gain benefited from higher business volumes.
Combined ratio:

The combined ratio of 95.1% increased 0.6 points due to a higher underlying combined ratio (4.3 points), partially offset by higher net favorable prior year reserve development (2.9 points) and a smaller impact from catastrophe losses (0.8 points).

The underlying combined ratio of 88.3% increased 4.3 points, primarily driven by higher losses in the homeowners and other product line.

Net favorable prior year reserve development was primarily driven by better than expected loss experience in the segment's domestic operations in both the automobile and homeowners and other product lines for recent accident years.

Net written premiums of $5.958 billion increased 12%. Adjusting for the premium refunds provided to personal automobile customers primarily in the second quarter of 2020, net written premiums increased 8%. Domestic Automobile net written premiums increased 12%. Adjusting for the premium refunds, Domestic Automobile net written premiums increased 4% driven by strong retention and higher levels of new business. Domestic Homeowners and Other net written premiums increased 12%, driven by strong retention, renewal premium change of 7.9% and higher levels of new business.
 
Financial Supplement and Conference Call
 
The information in this press release should be read in conjunction with the financial supplement that is available on our website at www.travelers.com. Travelers management will discuss the contents of this release and other relevant topics via webcast at 9 a.m. Eastern (8 a.m. Central) on Tuesday, July 20, 2021. Investors can access the call via webcast at http://investor.travelers.com or by dialing 1.844.895.1976 within the United States and 1.647.689.5389 outside the United States. Prior to the webcast, a slide presentation pertaining to the quarterly earnings will be available on the Company’s website.

Following the live event, replays will be available via webcast for one year at http://investor.travelers.com and by telephone for 30 days by dialing 1.800.585.8367 within the United States or 1.416.621.4642 outside the United States. All callers should use conference ID 5555606.

About Travelers
 
The Travelers Companies, Inc. (NYSE: TRV) is a leading provider of property casualty insurance for auto, home and business. A component of the Dow Jones Industrial Average, Travelers has approximately 30,000 employees and generated revenues of approximately $32 billion in 2020. For more information, visit www.travelers.com.

Travelers may use its website and/or social media outlets, such as Facebook and Twitter, as distribution channels of material Company information. Financial and other important information regarding the Company is routinely accessible through and posted on our website at http://investor.travelers.com, our Facebook page at https://www.facebook.com/travelers and our Twitter account (@Travelers) at https://twitter.com/travelers. In addition, you may automatically receive email alerts and other information about Travelers when you enroll your email address by visiting the Email Notifications section at http://investor.travelers.com.

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Travelers is organized into the following reportable business segments:
 
Business Insurance - Business Insurance offers a broad array of property and casualty insurance and insurance-related services to its customers, primarily in the United States, as well as in Canada, the United Kingdom, the Republic of Ireland and throughout other parts of the world as a corporate member of Lloyd’s.

Bond & Specialty Insurance - Bond & Specialty Insurance provides surety, fidelity, management liability, professional liability, and other property and casualty coverages and related risk management services to its customers in the United States and certain specialty insurance products in Canada, the United Kingdom and the Republic of Ireland, as well as Brazil through a joint venture, utilizing various degrees of financially-based underwriting approaches.

Personal Insurance - Personal Insurance writes a broad range of property and casualty insurance covering individuals’ personal risks, primarily in the United States, as well as in Canada. The primary products of automobile and homeowners insurance are complemented by a broad suite of related coverages.
 * * * * *
Forward-Looking Statements
 
This press release contains, and management may make, certain “forward-looking statements” within the meaning of the Private Securities Litigation Reform Act of 1995. All statements, other than statements of historical facts, may be forward-looking statements. Words such as “may,” “will,” “should,” “likely,” “anticipates,” “expects,” “intends,” “plans,” “projects,” “believes,” “views,” “estimates” and similar expressions are used to identify these forward-looking statements. These statements include, among other things, the Company’s statements about:

the Company’s outlook, the impact of trends on its business and its future results of operations and financial condition;
the impact of COVID-19 and related economic conditions;
the impact of legislative or regulatory actions or court decisions taken in response to COVID-19 or otherwise;
share repurchase plans;
future pension plan contributions;
the sufficiency of the Company’s asbestos and other reserves;
the impact of emerging claims issues as well as other insurance and non-insurance litigation;
the cost and availability of reinsurance coverage;
catastrophe losses;
the impact of investment, economic and underwriting market conditions, including inflation;
strategic and operational initiatives to improve profitability and competitiveness;
the Company’s competitive advantages;
new product offerings;
the impact of new or potential trade regulations imposed by the United States or other nations; and
the impact of developments in the tort environment.

The Company cautions investors that such statements are subject to risks and uncertainties, many of which are difficult to predict and generally beyond the Company’s control, that could cause actual results to differ materially from those expressed in, or implied or projected by, the forward-looking information and statements.

Some of the factors that could cause actual results to differ include, but are not limited to, the following:

Insurance-Related Risks


high levels of catastrophe losses;
actual claims may exceed the Company’s claims and claim adjustment expense reserves, or the estimated level of claims and claim adjustment expense reserves may increase, including as a result of, among other things, changes in the legal/tort, regulatory and economic environments;
the Company’s potential exposure to asbestos and environmental claims and related litigation;
the Company is exposed to, and may face adverse developments involving, mass tort claims; and
11


the effects of emerging claim and coverage issues on the Company’s business are uncertain, and court decisions or legislative changes that take place after the Company issues its policies can result in an unexpected increase in the number of claims.

Financial, Economic and Credit Risks

a period of financial market disruption or an economic downturn;
the Company’s investment portfolio is subject to credit and interest rate risk, and may suffer reduced or low returns or material realized or unrealized losses;
the Company is exposed to credit risk related to reinsurance and structured settlements, and reinsurance coverage may not be available to the Company;
the Company is exposed to credit risk in certain of its insurance operations and with respect to certain guarantee or indemnification arrangements that it has with third parties;
a downgrade in the Company’s claims-paying and financial strength ratings; and
the Company’s insurance subsidiaries may be unable to pay dividends to the Company’s holding company in sufficient amounts.

Business and Operational Risks

the impact of COVID-19 and related risks, including with respect to revenues, claims and claim adjustment expenses, general and administrative expenses, investments, inflation, adverse legislative and/or regulatory action, operational disruptions and heightened cyber security risks and foreign currency exchange rate changes;
the intense competition that the Company faces, and the impact of innovation, technological change and changing customer preferences on the insurance industry and the markets in which it operates;
disruptions to the Company’s relationships with its independent agents and brokers or the Company’s inability to manage effectively a changing distribution landscape;
the Company’s efforts to develop new products, expand in targeted markets, improve business processes and workflows or make acquisitions may not be successful and may create enhanced risks;
the Company's pricing and capital models may provide materially different indications than actual results;
loss of or significant restrictions on the use of particular types of underwriting criteria, such as credit scoring, or other data or methodologies, in the pricing and underwriting of the Company’s products; and
the Company is subject to additional risks associated with its business outside the United States.

Technology and Intellectual Property Risks

as a result of cyber attacks or otherwise, the Company may experience difficulties with technology, data and network security or outsourcing relationships;
the Company’s dependence on effective information technology systems and on continuing to develop and implement improvements in technology; and
the Company may be unable to protect and enforce its own intellectual property or may be subject to claims for infringing the intellectual property of others.

Regulatory and Compliance Risks

changes in regulation, including higher tax rates; and
the Company's compliance controls may not be effective.

In addition, the Company’s share repurchase plans depend on a variety of factors, including the Company’s financial position, earnings, share price, catastrophe losses, maintaining capital levels commensurate with the Company’s desired ratings from independent rating agencies, changes in levels of written premiums, funding of the Company’s qualified pension plan, capital requirements of the Company’s operating subsidiaries, legal requirements, regulatory constraints, other investment opportunities (including mergers and acquisitions and related financings), market conditions and other factors, including the ongoing level of uncertainty related to COVID-19.

Our forward-looking statements speak only as of the date of this press release or as of the date they are made, and we undertake no obligation to update forward-looking statements. For a more detailed discussion of these factors, see the information under the captions “Risk Factors,” “Management’s Discussion and Analysis of Financial
12


Condition and Results of Operations” and “Forward Looking Statements” in the quarterly report on Form 10-Q filed with the Securities and Exchange Commission (SEC) on July 20, 2021, and in our most recent annual report on Form 10-K filed with the SEC on February 11, 2021, in each case as updated by our periodic filings with the SEC.

 *****
GLOSSARY OF FINANCIAL MEASURES AND RECONCILIATIONS OF GAAP MEASURES TO NON-GAAP MEASURES
 
The following measures are used by the Company’s management to evaluate financial performance against historical results, to establish performance targets on a consolidated basis and for other reasons as discussed below. In some cases, these measures are considered non-GAAP financial measures under applicable SEC rules because they are not displayed as separate line items in the consolidated financial statements or are not required to be disclosed in the notes to financial statements or, in some cases, include or exclude certain items not ordinarily included or excluded in the most comparable GAAP financial measure. Reconciliations of these measures to the most comparable GAAP measures also follow.

In the opinion of the Company’s management, a discussion of these measures provides investors, financial analysts, rating agencies and other financial statement users with a better understanding of the significant factors that comprise the Company’s periodic results of operations and how management evaluates the Company’s financial performance.

Some of these measures exclude net realized investment gains (losses), net of tax, and/or net unrealized investment gains (losses), net of tax, included in shareholders’ equity, which can be significantly impacted by both discretionary and other economic factors and are not necessarily indicative of operating trends.

Other companies may calculate these measures differently, and, therefore, their measures may not be comparable to those used by the Company’s management.
 
RECONCILIATION OF NET INCOME TO CORE INCOME AND CERTAIN OTHER NON-GAAP MEASURES
 
Core income (loss) is consolidated net income (loss) excluding the after-tax impact of net realized investment gains (losses), discontinued operations, the effect of a change in tax laws and tax rates at enactment, and cumulative effect of changes in accounting principles when applicable. Segment income (loss) is determined in the same manner as core income (loss) on a segment basis. Management uses segment income (loss) to analyze each segment’s performance and as a tool in making business decisions. Financial statement users also consider core income (loss) when analyzing the results and trends of insurance companies. Core income (loss) per share is core income (loss) on a per common share basis.

Reconciliation of Net Income (Loss) to Core Income (Loss) less Preferred Dividends
Three Months Ended June 30,Six Months Ended June 30,
($ in millions, after-tax)2021202020212020
Net income (loss)$934 $(40)$1,667 $560 
Less: Net realized investment (gains) losses(47)(10)(81)66 
Impact of changes in tax laws and/or tax rates (1)(8)— (8)— 
Core income (loss)$879 $(50)$1,578 $626 
(1) Impact is recognized in the accounting period in which the change is enacted
 
Three Months Ended June 30,Six Months Ended June 30,
($ in millions, pre-tax)2021202020212020
Net income (loss)$1,131 $(85)$2,022 $635 
Less: Net realized investment (gains) losses(61)(13)(105)85 
Core income (loss)$1,070 $(98)$1,917 $720 
13


 
 Twelve Months Ended December 31,
($ in millions, after-tax)2020201920182017201620152014201320122011201020092008200720062005
Net income$2,697$2,622$2,523$2,056$3,014$3,439$3,692$3,673$2,473$1,426$3,216$3,622$2,924$4,601$4,208$1,622
Less: Loss from discontinued operations
(439)
Income from continuing operations
2,6972,6222,5232,0563,0143,4393,6923,6732,4731,4263,2163,6222,9244,6014,2082,061
Adjustments:
Net realized investment (gains) losses
(11)(85)(93)(142)(47)(2)(51)(106)(32)(36)(173)(22)271(101)(8)(35)
Impact of changes in tax laws and/or tax rates (1) (2)129
Core income2,6862,5372,4302,0432,9673,4373,6413,5672,4411,3903,0433,6003,1954,5004,2002,026
Less: Preferred dividends1334456
Core income, less preferred dividends
$2,686$2,537$2,430$2,043$2,967$3,437$3,641$3,567$2,441$1,389$3,040$3,597$3,191$4,496$4,195$2,020
(1) Impact is recognized in the accounting period in which the change is enacted
(2) Tax Cuts and Jobs Act of 2017 (TCJA)

Reconciliation of Net Income (Loss) per Share to Core Income (Loss) per Share on a Basic and Diluted Basis
Three Months Ended June 30,Six Months Ended June 30,
 2021202020212020
Basic income (loss) per share    
Net income (loss)$3.70 $(0.16)$6.58 $2.19 
Adjustments:    
Net realized investment (gains) losses, after-tax(0.19)(0.04)(0.32)0.26 
Impact of changes in tax laws and/or tax rates (1)(0.03)— (0.03)— 
Core income (loss)$3.48 $(0.20)$6.23 $2.45 
Diluted income (loss) per share    
Net income (loss)$3.66 $(0.16)$6.53 $2.19 
Adjustments:    
Net realized investment (gains) losses, after-tax(0.18)(0.04)(0.32)0.25 
Impact of changes in tax laws and/or tax rates (1)(0.03)— (0.03)— 
Core income (loss)$3.45 $(0.20)$6.18 $2.44 
(1) Impact is recognized in the accounting period in which the change is enacted

Reconciliation of Segment Income (Loss) to Total Core Income (Loss)
Three Months Ended June 30,Six Months Ended June 30,
($ in millions, after-tax)2021202020212020
Business Insurance$643 $(58)$960 $231 
Bond & Specialty Insurance187 72 324 194 
Personal Insurance121 10 435 346 
Total segment income951 24 1,719 771 
Interest Expense and Other(72)(74)(141)(145)
Total core income (loss)$879 $(50)$1,578 $626 
 
RECONCILIATION OF SHAREHOLDERS’ EQUITY TO ADJUSTED SHAREHOLDERS’ EQUITY AND CALCULATION OF RETURN ON EQUITY AND CORE RETURN ON EQUITY
 
Adjusted shareholders’ equity is shareholders’ equity excluding net unrealized investment gains (losses), net of tax, included in shareholders’ equity, net realized investment gains (losses), net of tax, for the period presented, the effect of a change in tax laws and tax rates at enactment (excluding the portion related to net unrealized investment gains (losses)), preferred stock and discontinued operations.
 
14


Reconciliation of Shareholders’ Equity to Adjusted Shareholders’ Equity

As of June 30,
($ in millions)20212020
Shareholders’ equity$29,156 $26,943 
Adjustments:
Net unrealized investment gains, net of tax, included in shareholders’ equity(3,239)(3,646)
Net realized investment (gains) losses, net of tax(81)66 
Impact of changes in tax laws and/or tax rates (1)(8)— 
Adjusted shareholders’ equity$25,828 $23,363 
(1) Impact is recognized in the accounting period in which the change is enacted
As of December 31,
($ in millions)2020201920182017201620152014201320122011201020092008200720062005
Shareholders’ equity$29,201$25,943$22,894$23,731$23,221$23,598$24,836$24,796$25,405$24,477$25,475$27,415$25,319$26,616$25,135$22,303
Adjustments:
Net unrealized investment (gains) losses, net of tax, included in shareholders’ equity
(4,074)(2,246)113(1,112)(730)(1,289)(1,966)(1,322)(3,103)(2,871)(1,859)(1,856)146(620)(453)(327)
Net realized investment (gains) losses, net of tax
(11)(85)(93)(142)(47)(2)(51)(106)(32)(36)(173)(22)271(101)(8)(35)
Impact of changes in tax laws and/or tax rates (1) (2)287
Preferred stock(68)(79)(89)(112)(129)(153)
Loss from discontinued operations
439
Adjusted shareholders’ equity$25,116$23,612$22,914$22,764$22,444$22,307$22,819$23,368$22,270$21,570$23,375$25,458$25,647$25,783$24,545$22,227
(1) Impact is recognized in the accounting period in which the change is enacted
(2) Tax Cuts and Jobs Act of 2017 (TCJA)

Return on equity is the ratio of annualized net income (loss) less preferred dividends to average shareholders’ equity for the periods presented. Core return on equity is the ratio of annualized core income (loss) less preferred dividends to adjusted average shareholders’ equity for the periods presented. In the opinion of the Company’s management, these are important indicators of how well management creates value for its shareholders through its operating activities and its capital management.

Average shareholders’ equity is (a) the sum of total shareholders’ equity excluding preferred stock at the beginning and end of each of the quarters for the period presented divided by (b) the number of quarters in the period presented times two. Adjusted average shareholders’ equity is (a) the sum of total adjusted shareholders’ equity at the beginning and end of each of the quarters for the period presented divided by (b) the number of quarters in the period presented times two.
 
Calculation of Return on Equity and Core Return on Equity
Three Months Ended June 30,Six Months Ended June 30,
($ in millions, after-tax)2021202020212020
Annualized net income (loss)$3,736 $(157)$3,335 $1,120 
Average shareholders’ equity28,712 26,074 28,723 25,824 
Return on equity13.0 %(0.6)%11.6 %4.3 %
Annualized core income (loss)$3,514 $(197)$3,155 $1,253 
Adjusted average shareholders’ equity25,656 23,353 25,464 23,474 
Core return on equity13.7 %(0.8)%12.4 %5.3 %
 
15


Average annual core return on equity over a period is the ratio of: (a) the sum of core income (loss) less preferred dividends for the periods presented to (b) the sum of: (1) the sum of the adjusted average shareholders’ equity for all full years in the period presented and (2) for partial years in the period presented, the number of quarters in that partial year divided by four, multiplied by the adjusted average shareholders’ equity of the partial year.
 


 Twelve Months Ended December 31,
($ in millions)2020201920182017201620152014201320122011201020092008200720062005
Core income, less preferred dividends
$2,686$2,537$2,430$2,043$2,967$3,437$3,641$3,567$2,441$1,389$3,040$3,597$3,191$4,496$4,195$2,020
Adjusted average shareholders’ equity
23,79023,33522,81422,74322,38622,68123,44723,00422,15822,80624,28525,77725,66825,35023,38121,118
Core return on equity11.3%10.9%10.7%9.0%13.3%15.2%15.5%15.5%11.0%6.1%12.5%14.0%12.4%17.7%17.9%9.6%

RECONCILIATION OF PRE-TAX UNDERWRITING GAIN EXCLUDING CERTAIN ITEMS TO NET INCOME

Underwriting gain (loss) is net earned premiums and fee income less claims and claim adjustment expenses and insurance-related expenses. In the opinion of the Company’s management, it is important to measure the profitability of each segment excluding the results of investing activities, which are managed separately from the insurance business. This measure is used to assess each segment’s business performance and as a tool in making business decisions. Pre-tax underwriting gain, excluding the impact of catastrophes and net favorable (unfavorable) prior year loss reserve development, is the underwriting gain adjusted to exclude claims and claim adjustment expenses, reinstatement premiums and assessments related to catastrophes and loss reserve development related to time periods prior to the current year. In the opinion of the Company’s management, this measure is meaningful to users of the financial statements to understand the Company’s periodic earnings and the variability of earnings caused by the unpredictable nature (i.e., the timing and amount) of catastrophes and loss reserve development. This measure is also referred to as underlying underwriting margin or underlying underwriting gain.

A catastrophe is a severe loss designated a catastrophe by internationally recognized organizations that track and report on insured losses resulting from catastrophic events, such as Property Claim Services (PCS) for events in the United States and Canada. Catastrophes can be caused by various natural events, including, among others, hurricanes, tornadoes and other windstorms, earthquakes, hail, wildfires, severe winter weather, floods, tsunamis, volcanic eruptions and other naturally-occurring events, such as solar flares. Catastrophes can also be man-made, such as terrorist attacks and other intentionally destructive acts including those involving nuclear, biological, chemical and radiological events, cyber events, explosions and destruction of infrastructure. Each catastrophe has unique characteristics and catastrophes are not predictable as to timing or amount. Their effects are included in net and core income and claims and claim adjustment expense reserves upon occurrence. A catastrophe may result in the payment of reinsurance reinstatement premiums and assessments from various pools.

The Company’s threshold for disclosing catastrophes is primarily determined at the reportable segment level. If a threshold for one segment or a combination thereof is exceeded and the other segments have losses from the same event, losses from the event are identified as catastrophe losses in the segment results and for the consolidated results of the Company. Additionally, an aggregate threshold is applied for international business across all reportable segments. The threshold for 2021 ranges from $20 million to $30 million of losses before reinsurance and taxes.

Net favorable (unfavorable) prior year loss reserve development is the increase or decrease in incurred claims and claim adjustment expenses as a result of the re-estimation of claims and claim adjustment expense reserves at successive valuation dates for a given group of claims, which may be related to one or more prior years. In the opinion of the Company’s management, a discussion of loss reserve development is meaningful to users of the financial statements as it allows them to assess the impact between prior and current year development on incurred claims and claim adjustment expenses, net and core income (loss), and changes in claims and claim adjustment expense reserve levels from period to period.

16


Components of Net Income (Loss)
Three Months Ended June 30,Six Months Ended June 30,
($ in millions, after-tax except as noted)2021202020212020
Pre-tax underwriting gain excluding the impact of catastrophes and net prior year loss reserve development
$617 $572 $1,352 $1,166 
Pre-tax impact of catastrophes(475)(854)(1,310)(1,187)
Pre-tax impact of net favorable prior year loss reserve development182 499 29 
Pre-tax underwriting gain (loss)324 (280)541 
Income tax expense (benefit) on underwriting results71 (48)122 20 
Underwriting gain (loss)253 (232)419 (12)
Net investment income682 251 1,272 770 
Other income (expense), including interest expense(56)(69)(113)(132)
Core income (loss)879 (50)1,578 626 
Net realized investment gains (losses)47 10 81 (66)
Impact of changes in tax laws and/or tax rates (1)— — 
Net income (loss)$934 $(40)$1,667 $560 
(1) Impact is recognized in the accounting period in which the change is enacted
 
COMBINED RATIO AND ADJUSTMENTS FOR UNDERLYING COMBINED RATIO
 
Combined ratio: For Statutory Accounting Practices (SAP), the combined ratio is the sum of the SAP loss and LAE ratio and the SAP underwriting expense ratio as defined in the statutory financial statements required by insurance regulators. The combined ratio, as used in this earnings release, is the equivalent of, and is calculated in the same manner as, the SAP combined ratio except that the SAP underwriting expense ratio is based on net written premiums and the underwriting expense ratio as used in this earnings release is based on net earned premiums.

For SAP, the loss and LAE ratio is the ratio of incurred losses and loss adjustment expenses less certain administrative services fee income to net earned premiums as defined in the statutory financial statements required by insurance regulators. The loss and LAE ratio as used in this earnings release is calculated in the same manner as the SAP ratio.

For SAP, the underwriting expense ratio is the ratio of underwriting expenses incurred (including commissions paid), less certain administrative services fee income and billing and policy fees and other, to net written premiums as defined in the statutory financial statements required by insurance regulators. The underwriting expense ratio as used in this earnings release, is the ratio of underwriting expenses (including the amortization of deferred acquisition costs), less certain administrative services fee income, billing and policy fees and other, to net earned premiums.

The combined ratio, loss and LAE ratio, and underwriting expense ratio are used as indicators of the Company’s underwriting discipline, efficiency in acquiring and servicing its business and overall underwriting profitability. A combined ratio under 100% generally indicates an underwriting profit. A combined ratio over 100% generally indicates an underwriting loss.

Underlying combined ratio represents the combined ratio excluding the impact of net prior year reserve development and catastrophes. The underlying combined ratio is an indicator of the Company’s underwriting discipline and underwriting profitability for the current accident year.

Other companies’ method of computing similarly titled measures may not be comparable to the Company’s method of computing these ratios.

17


Calculation of the Combined Ratio
Three Months Ended June 30,Six Months Ended June 30,
($ in millions, pre-tax)2021202020212020
Loss and loss adjustment expense ratio
Claims and claim adjustment expenses$5,045 $5,107 $10,015 $9,896 
Less:
Policyholder dividends10 21 20 
Allocated fee income39 44 77 85 
Loss ratio numerator$4,996 $5,055 $9,917 $9,791 
Underwriting expense ratio
Amortization of deferred acquisition costs$1,254 $1,173 $2,461 $2,351 
General and administrative expenses (G&A)1,174 1,121 2,337 2,258 
Less:
Non-insurance G&A77 52 147 107 
Allocated fee income65 70 128 137 
Billing and policy fees and other27 17 54 45 
Expense ratio numerator$2,259 $2,155 $4,469 $4,320 
Earned premium$7,616 $6,955 $15,002 $14,184 
Combined ratio (1)
Loss and loss adjustment expense ratio65.6 %72.7 %66.1 %69.0 %
Underwriting expense ratio29.7 %31.0 %29.8 %30.5 %
Combined ratio95.3 %103.7 %95.9 %99.5 %
(1)  For purposes of computing ratios, billing and policy fees and other (which are a component of other revenues) are allocated as a reduction of underwriting expenses.  In addition, fee income is allocated as a reduction of losses and loss adjustment expenses and underwriting expenses. These allocations are to conform the calculation of the combined ratio with statutory accounting. Additionally, general and administrative expenses include non-insurance expenses that are excluded from underwriting expenses, and accordingly are excluded in calculating the combined ratio. 
 
RECONCILIATION OF BOOK VALUE PER SHARE AND SHAREHOLDERS’ EQUITY TO CERTAIN NON-GAAP MEASURES
 
Book value per share is total common shareholders’ equity divided by the number of common shares outstanding. Adjusted book value per share is total common shareholders’ equity excluding net unrealized investment gains and losses, net of tax, included in shareholders’ equity, divided by the number of common shares outstanding. In the opinion of the Company’s management, adjusted book value per share is useful in an analysis of a property casualty company’s book value per share as it removes the effect of changing prices on invested assets (i.e., net unrealized investment gains (losses), net of tax), which do not have an equivalent impact on unpaid claims and claim adjustment expense reserves. Tangible book value per share is adjusted book value per share excluding the after-tax value of goodwill and other intangible assets divided by the number of common shares outstanding. In the opinion of the Company’s management, tangible book value per share is useful in an analysis of a property casualty company’s book value on a nominal basis as it removes certain effects of purchase accounting (i.e., goodwill and other intangible assets), in addition to the effect of changing prices on invested assets.

18


Reconciliation of Shareholders’ Equity to Tangible Shareholders’ Equity, Excluding Net Unrealized Investment Gains, Net of Tax
 
 As of
($ in millions, except per share amounts)June 30,
2021
December 31,
2020
June 30,
2020
Shareholders’ equity$29,156 $29,201 $26,943 
Less: Net unrealized investment gains, net of tax, included in shareholders’ equity
3,239 4,074 3,646 
Shareholders’ equity, excluding net unrealized investment gains, net of tax, included in shareholders’ equity
25,917 25,127 23,297 
Less:
Goodwill4,020 3,976 3,925 
Other intangible assets314 317 319 
Impact of deferred tax on other intangible assets(63)(59)(49)
Tangible shareholders’ equity$21,646 $20,893 $19,102 
Common shares outstanding249.5 252.4 253.2 
Book value per share$116.86 $115.68 $106.42 
Adjusted book value per share103.88 99.54 92.01 
Tangible book value per share86.76 82.77 75.45 

RECONCILIATION OF TOTAL CAPITALIZATION TO TOTAL CAPITALIZATION EXCLUDING NET UNREALIZED INVESTMENT GAINS, NET OF TAX
 
Total capitalization is the sum of total shareholders’ equity and debt. Debt-to-capital ratio excluding net unrealized gain on investments, net of tax, included in shareholders’ equity, is the ratio of debt to total capitalization excluding the after-tax impact of net unrealized investment gains and losses included in shareholders’ equity. In the opinion of the Company’s management, the debt-to-capital ratio is useful in an analysis of the Company’s financial leverage.
 As of
($ in millions)June 30,
2021
December 31,
2020
Debt    $7,290 $6,550 
Shareholders’ equity  29,156 29,201 
Total capitalization  
36,446 35,751 
Less: Net unrealized investment gains, net of tax, included in shareholders’ equity
3,239 4,074 
Total capitalization excluding net unrealized gain on investments, net of tax, included in shareholders’ equity
$33,207 $31,677 
Debt-to-capital ratio  20.0 %18.3 %
Debt-to-capital ratio excluding net unrealized investment gains, net of tax, included in shareholders’ equity
22.0 %20.7 %
 
OTHER DEFINITIONS
 
Gross written premiums reflect the direct and assumed contractually determined amounts charged to policyholders for the effective period of the contract based on the terms and conditions of the insurance contract. Net written premiums reflect gross written premiums less premiums ceded to reinsurers.

For Business Insurance and Bond & Specialty Insurance, retention is the amount of premium available for renewal that was retained, excluding rate and exposure changes. For Personal Insurance, retention is the ratio of the expected number of renewal policies that will be retained throughout the annual policy period to the number of available renewal base policies. For all of the segments, renewal rate change represents the estimated change in average premium on policies that renew, excluding exposure changes. Exposure is the measure of risk used in the pricing of an insurance product. The change in exposure is the amount of change in premium on policies that renew attributable to the change in portfolio risk. Renewal premium change represents the estimated change in average premium on policies that renew, including rate and exposure changes. New business is the amount of written premium related to new policyholders and additional products sold to existing policyholders. These are operating
19


statistics, which are in part dependent on the use of estimates and are therefore subject to change. For Business Insurance, retention, renewal premium change and new business exclude National Accounts. For Bond & Specialty Insurance, retention, renewal premium change and new business exclude surety and other products that are generally sold on a non-recurring, project specific basis. For each of the segments, production statistics referred to herein are domestic only unless otherwise indicated.

Statutory capital and surplus represents the excess of an insurance company’s admitted assets over its liabilities, including loss reserves, as determined in accordance with statutory accounting practices.

Holding company liquidity is the total funds available at the holding company level to fund general corporate purposes, primarily the payment of shareholder dividends and debt service. These funds consist of total cash, short-term invested assets and other readily marketable securities held by the holding company.

For a glossary of other financial terms used in this press release, we refer you to the Company’s most recent annual report on Form 10-K filed with the SEC on February 11, 2021, and subsequent periodic filings with the SEC.
 
###
 
Contacts
Media:
Institutional Investors:
Patrick LinehanAbbe Goldstein
917.778.6267917.778.6825
 
 


20
The Travelers Companies, Inc.                                                image28.gif
Financial Supplement - Second Quarter 2021                                                

Page Number
Consolidated Results
Financial Highlights1
Reconciliation to Net Income (Loss) and Earnings Per Share2
Statement of Income (Loss)3
Net Income (Loss) by Major Component and Combined Ratio4
Core Income (Loss)5
Selected Statistics - Property and Casualty Operations6
Written and Earned Premiums - Property and Casualty Operations7
Business Insurance
Segment Income (Loss)8
Segment Income (Loss) by Major Component and Combined Ratio9
Selected Statistics10
Net Written Premiums11
Bond & Specialty Insurance
Segment Income12
Segment Income by Major Component and Combined Ratio13
Selected Statistics14
Net Written Premiums15
Personal Insurance
Segment Income 16
Segment Income by Major Component and Combined Ratio17
Selected Statistics18
Net Written Premiums19
Selected Statistics - Automobile20
Selected Statistics - Homeowners and Other21
Supplemental Detail
Interest Expense and Other22
Consolidated Balance Sheet23
Investment Portfolio24
Investment Portfolio - Fixed Maturities Data25
Investment Income26
Net Realized and Unrealized Investment Gains (Losses) included in Shareholders’ Equity27
Reinsurance Recoverables28
Net Reserves for Losses and Loss Adjustment Expense29
Asbestos Reserves30
Capitalization31
Statutory Capital and Surplus to GAAP Shareholders’ Equity Reconciliation32
Statement of Cash Flows33
Statement of Cash Flows (continued)34
Glossary of Financial Measures and Description of Reportable Business Segments35-36
 The information included in the Financial Supplement is unaudited.  This document should be read in conjunction with the Company’s Form 10-Q which will be filed with the Securities and Exchange Commission.
Index

The Travelers Companies, Inc.                                                 image28.gif
Financial Highlights
($ and shares in millions, except for per share data)1Q20202Q20203Q20204Q20201Q20212Q2021YTD 2Q2020YTD 2Q2021
Net income (loss)$600 $(40)$827 $1,310 $733 $934 $560 $1,667 
Net income (loss) per share:
Basic$2.34 $(0.16)$3.24 $5.13 $2.89 $3.70 $2.19 $6.58 
Diluted$2.33 $(0.16)$3.23 $5.10 $2.87 $3.66 $2.19 $6.53 
Core income (loss)$676 $(50)$798 $1,262 $699 $879 $626 $1,578 
Core income (loss) per share:
Basic$2.64 $(0.20)$3.13 $4.94 $2.75 $3.48 $2.45 $6.23 
Diluted$2.62 $(0.20)$3.12 $4.91 $2.73 $3.45 $2.44 $6.18 
Return on equity9.4 %(0.6)%12.1 %18.4 %10.2 %13.0 %4.3 %11.6 %
Core return on equity11.5 %(0.8)%13.5 %20.5 %11.1 %13.7 %5.3 %12.4 %
Total assets, at period end$109,436 $113,337 $116,384 $116,764 $117,032 $119,759 $113,337 $119,759 
Total equity, at period end$25,204 $26,943 $27,849 $29,201 $28,269 $29,156 $26,943 $29,156 
Book value per share, at period end$99.69 $106.42 $109.94 $115.68 $112.42 $116.86 $106.42 $116.86 
Less: Net unrealized investment gains, net of tax7.06 14.41 15.05 16.14 11.21 12.98 14.41 12.98 
Adjusted book value per share, at period end$92.63 $92.01 $94.89 $99.54 $101.21 $103.88 $92.01 $103.88 
Weighted average number of common shares outstanding (basic)254.4 251.6 253.3 253.4 252.1 250.7 253.6 251.4 
Weighted average number of common shares outstanding and common stock equivalents (diluted)255.9 251.6 254.3 254.8 254.1 253.1 254.7 253.6 
Common shares outstanding at period end252.8 253.2 253.3 252.4 251.5 249.5 253.2 249.5 
Common stock dividends declared$210 $218 $218 $218 $216 $224 $428 $440 
Common stock repurchased:
Under Board of Directors authorization
Shares3.5 — — 1.4 2.4 2.6 3.5 5.0 
Cost$425 $— $— $200 $356 $400 $425 $756 
Other
Shares0.3 — — — 0.3 — 0.3 0.3 
Cost$46 $— $— $$41 $$46 $42 




See Glossary of Financial Measures and Description of Reportable Business Segments on pages 35 and 36.
1

The Travelers Companies, Inc.                                                 image28.gif
Reconciliation to Net Income (Loss) and Earnings per Share

($ and shares in millions, except earnings per share)1Q20202Q20203Q20204Q20201Q20212Q2021YTD 2Q2020YTD 2Q2021
Net income (loss)
Net income (loss)$600 $(40)$827 $1,310 $733 $934 $560 $1,667 
Adjustments:
Net realized investment (gains) losses, after-tax76 (10)(29)(48)(34)(47)66 (81)
Impact of changes in tax laws and/or tax rates (1)— — — — — (8)— (8)
Core income (loss)$676 $(50)$798 $1,262 $699 $879 $626 $1,578 
Basic earnings per share
Net income (loss)$2.34 $(0.16)$3.24 $5.13 $2.89 $3.70 $2.19 $6.58 
Adjustments:
Net realized investment (gains) losses, after-tax0.30 (0.04)(0.11)(0.19)(0.14)(0.19)0.26 (0.32)
Impact of changes in tax laws and/or tax rates (1)— — — — — (0.03)— (0.03)
Core income (loss)$2.64 $(0.20)$3.13 $4.94 $2.75 $3.48 $2.45 $6.23 
Diluted earnings per share
Net income (loss)$2.33 $(0.16)$3.23 $5.10 $2.87 $3.66 $2.19 $6.53 
Adjustments:
Net realized investment (gains) losses, after-tax0.29 (0.04)(0.11)(0.19)(0.14)(0.18)0.25 (0.32)
Impact of changes in tax laws and/or tax rates (1)— — — — — (0.03)— (0.03)
Core income (loss)$2.62 $(0.20)$3.12 $4.91 $2.73 $3.45 $2.44 $6.18 
Adjustments to net income (loss) and weighted average shares for net income (loss) EPS calculations: (2)
Basic and Diluted1Q20202Q20203Q20204Q20201Q20212Q2021YTD 2Q2020YTD 2Q2021
Net income (loss), as reported$600 $(40)$827 $1,310 $733 $934 $560 $1,667 
Participating share-based awards - allocated income(5)(1)(6)(10)(5)(7)(3)(12)
Net income (loss) available to common shareholders - basic and diluted$595 $(41)$821 $1,300 $728 $927 $557 $1,655 
Common Shares
Basic
Weighted average shares outstanding254.4 251.6 253.3 253.4 252.1 250.7 253.6 251.4 
Diluted
Weighted average shares outstanding254.4 251.6 253.3 253.4 252.1 250.7 253.6 251.4 
Weighted average effects of dilutive securities - stock options and performance shares1.5 — 1.0 1.4 2.0 2.4 1.1 2.2 
Diluted weighted average shares outstanding255.9 251.6 254.3 254.8 254.1 253.1 254.7 253.6 
(1) Impact is recognized in the accounting period in which the change is enacted.
(2)  Adjustments to net income and weighted average shares for net income EPS calculations can generally be used for the core income EPS calculations.
See Glossary of Financial Measures and Description of Reportable Business Segments on pages 35 and 36.
2

The Travelers Companies, Inc.                                                 image28.gif
Statement of Income (Loss) - Consolidated



($ in millions)1Q20202Q20203Q20204Q20201Q20212Q2021YTD 2Q2020YTD 2Q2021
Revenues
Premiums$7,229 $6,955 $7,380 $7,480 $7,386 $7,616 $14,184 $15,002 
Net investment income611 268 671 677 701 818 879 1,519 
Fee income108 114 101 106 101 104 222 205 
Net realized investment gains (losses)(98)13 37 50 44 61 (85)105 
Other revenues58 51 86 84 81 88 109 169 
Total revenues7,908 7,401 8,275 8,397 8,313 8,687 15,309 17,000 
Claims and expenses
Claims and claim adjustment expenses4,789 5,107 4,886 4,341 4,970 5,045 9,896 10,015 
Amortization of deferred acquisition costs1,178 1,173 1,207 1,215 1,207 1,254 2,351 2,461 
General and administrative expenses1,137 1,121 1,109 1,142 1,163 1,174 2,258 2,337 
Interest expense84 85 87 83 82 83 169 165 
Total claims and expenses7,188 7,486 7,289 6,781 7,422 7,556 14,674 14,978 
Income (loss) before income taxes720 (85)986 1,616 891 1,131 635 2,022 
Income tax expense (benefit)120 (45)159 306 158 197 75 355 
Net income (loss)$600 $(40)$827 $1,310 $733 $934 $560 $1,667 
Other statistics
Effective tax rate on net investment income15.1 %6.2 %15.6 %15.4 %15.9 %16.7 %12.4 %16.3 %
Net investment income (after-tax)$519 $251 $566 $572 $590 $682 $770 $1,272 
Catastrophes, net of reinsurance:
Pre-tax$333 $854 $397 $29 $835 $475 $1,187 $1,310 
After-tax$263 $673 $314 $24 $659 $376 $936 $1,035 
Prior year reserve development - favorable:
Pre-tax$27 $$142 $180 $317 $182 $29 $499 
After-tax$21 $$113 $141 $249 $144 $22 $393 





See Glossary of Financial Measures and Description of Reportable Business Segments on pages 35 and 36.
3

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Net Income (Loss) by Major Component and Combined Ratio - Consolidated

($ in millions, net of tax)1Q20202Q20203Q20204Q20201Q20212Q2021YTD 2Q2020YTD 2Q2021
Underwriting gain (loss)$220 $(232)$281 $741 $166 $253 $(12)$419 
Net investment income519 251 566 572 590 682 770 1,272 
Other income (expense), including interest expense(63)(69)(49)(51)(57)(56)(132)(113)
Core income (loss)676 (50)798 1,262 699 879 626 1,578 
Net realized investment gains (losses)(76)10 29 48 34 47 (66)81 
Impact of changes in tax laws and/or tax rates (1)— — — — — — 
Net income (loss)$600 $(40)$827 $1,310 $733 $934 $560 $1,667 
Combined ratio (2) (3)
Loss and loss adjustment expense ratio65.5 %72.7 %65.6 %57.3 %66.7 %65.6 %69.0 %66.1 %
Underwriting expense ratio30.0 %31.0 %29.3 %29.4 %29.9 %29.7 %30.5 %29.8 %
Combined ratio95.5 %103.7 %94.9 %86.7 %96.6 %95.3 %99.5 %95.9 %
Impact on combined ratio:
Net favorable prior year reserve development(0.4)%— %(1.9)%(2.4)%(4.2)%(2.4)%(0.2)%(3.3)%
Catastrophes, net of reinsurance4.6 %12.3 %5.3 %0.4 %11.3 %6.3 %8.4 %8.7 %
Underlying combined ratio91.3 %91.4 %91.5 %88.7 %89.5 %91.4 %91.3 %90.5 %
 
(1)  Impact is recognized in the accounting period in which the change is enacted.
(2)  Before policyholder dividends.
(3)  Billing and policy fees and other, which are a component of other revenues, are allocated as a reduction of underwriting expenses.  In addition, fee income is allocated as a reduction of losses and loss adjustment expenses and underwriting expenses.  These allocations are to conform the calculation of the combined ratio with statutory accounting. Additionally, general and administrative expenses include non-insurance expenses that are excluded from underwriting expenses, and accordingly are excluded in calculating the combined ratio.  See following:
($ in millions)1Q20202Q20203Q20204Q20201Q20212Q2021YTD 2Q2020YTD 2Q2021
Billing and policy fees and other$28 $17 $24 $28 $27 $27 $45 $54 
Fee income:
Loss and loss adjustment expenses$41 $44 $35 $41 $38 $39 $85 $77 
Underwriting expenses67 70 66 65 63 65 137 128 
Total fee income$108 $114 $101 $106 $101 $104 $222 $205 
Non-insurance general and administrative expenses$55 $52 $60 $67 $70 $77 $107 $147 
 





See Glossary of Financial Measures and Description of Reportable Business Segments on pages 35 and 36.
4

The Travelers Companies, Inc.                                                 image28.gif
Core Income (Loss) - Consolidated

($ in millions)1Q20202Q20203Q20204Q20201Q20212Q2021YTD 2Q2020YTD 2Q2021
Revenues
Premiums$7,229 $6,955 $7,380 $7,480 $7,386 $7,616 $14,184 $15,002 
Net investment income611 268 671 677 701 818 879 1,519 
Fee income108 114 101 106 101 104 222 205 
Other revenues58 51 86 84 81 88 109 169 
Total revenues
8,006 7,388 8,238 8,347 8,269 8,626 15,394 16,895 
Claims and expenses
Claims and claim adjustment expenses4,789 5,107 4,886 4,341 4,970 5,045 9,896 10,015 
Amortization of deferred acquisition costs1,178 1,173 1,207 1,215 1,207 1,254 2,351 2,461 
General and administrative expenses1,137 1,121 1,109 1,142 1,163 1,174 2,258 2,337 
Interest expense84 85 87 83 82 83 169 165 
Total claims and expenses
7,188 7,486 7,289 6,781 7,422 7,556 14,674 14,978 
Core income (loss) before income taxes818 (98)949 1,566 847 1,070 720 1,917 
Income tax expense (benefit)142 (48)151 304 148 191 94 339 
Core income (loss)$676 $(50)$798 $1,262 $699 $879 $626 $1,578 
Other statistics
Effective tax rate on net investment income15.1 %6.2 %15.6 %15.4 %15.9 %16.7 %12.4 %16.3 %
Net investment income (after-tax)$519 $251 $566 $572 $590 $682 $770 $1,272 
Catastrophes, net of reinsurance:
Pre-tax$333 $854 $397 $29 $835 $475 $1,187 $1,310 
After-tax$263 $673 $314 $24 $659 $376 $936 $1,035 
Prior year reserve development - favorable:
Pre-tax$27 $$142 $180 $317 $182 $29 $499 
After-tax$21 $$113 $141 $249 $144 $22 $393 









See Glossary of Financial Measures and Description of Reportable Business Segments on pages 35 and 36.

5

The Travelers Companies, Inc.                                      image28.gif    
Selected Statistics - Property and Casualty Operations

($ in millions)1Q20202Q20203Q20204Q20201Q20212Q2021YTD 2Q2020YTD 2Q2021
Statutory underwriting
Gross written premiums$8,152 $7,751 $8,243 $7,617 $8,407 $8,597 $15,903 $17,004 
Net written premiums$7,346 $7,346 $7,771 $7,269 $7,505 $8,135 $14,692 $15,640 
Net earned premiums$7,229 $6,955 $7,380 $7,480 $7,386 $7,616 $14,184 $15,002 
Losses and loss adjustment expenses4,733 5,053 4,830 4,291 4,920 5,003 9,786 9,923 
Underwriting expenses2,193 2,212 2,214 2,153 2,276 2,361 4,405 4,637 
Statutory underwriting gain (loss)303 (310)336 1,036 190 252 (7)442 
Policyholder dividends12 11 10 11 10 20 21 
Statutory underwriting gain (loss) after policyholder dividends$291 $(318)$325 $1,026 $179 $242 $(27)$421 
Other statutory statistics
Reserves for losses and loss adjustment expenses$43,913 $45,112 $46,181 $46,247 $47,153 $47,893 $45,112 $47,893 
Increase in reserves$170 $1,199 $1,069 $66 $906 $740 $1,369 $1,646 
Statutory capital and surplus$20,808 $20,607 $21,230 $22,180 $22,403 $22,797 $20,607 $22,797 
Net written premiums/surplus (1)1.41:11.42:11.39:11.34:11.33:11.35:1 1.42:11.35:1

(1)  Based on 12 months of rolling net written premiums.
 

















See Glossary of Financial Measures and Description of Reportable Business Segments on pages 35 and 36.

6

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Written and Earned Premiums - Property and Casualty Operations
($ in millions)1Q20202Q20203Q20204Q20201Q20212Q2021YTD 2Q2020YTD 2Q2021
Written premiums
Gross$8,152 $7,751 $8,243 $7,617 $8,407 $8,597 $15,903 $17,004 
Ceded(806)(405)(472)(348)(902)(462)(1,211)(1,364)
Net$7,346 $7,346 $7,771 $7,269 $7,505 $8,135 $14,692 $15,640 
Earned premiums
Gross$7,683 $7,446 $7,898 $7,961 $7,895 $8,164 $15,129 $16,059 
Ceded(454)(491)(518)(481)(509)(548)(945)(1,057)
Net$7,229 $6,955 $7,380 $7,480 $7,386 $7,616 $14,184 $15,002 






























See Glossary of Financial Measures and Description of Reportable Business Segments on pages 35 and 36.

7

The Travelers Companies, Inc.                                                 image28.gif
Segment Income (Loss) - Business Insurance
($ in millions)1Q20202Q20203Q20204Q20201Q20212Q2021YTD 2Q2020YTD 2Q2021
Revenues
Premiums$3,864 $3,735 $3,841 $3,854 $3,799 $3,880 $7,599 $7,679 
Net investment income453 180 498 502 523 615 633 1,138 
Fee income102 108 95 100 95 97 210 192 
Other revenues31 36 58 51 53 57 67 110 
Total revenues
4,450 4,059 4,492 4,507 4,470 4,649 8,509 9,119 
Claims and expenses
Claims and claim adjustment expenses2,791 2,880 2,804 2,329 2,788 2,539 5,671 5,327 
Amortization of deferred acquisition costs636 622 633 627 627 642 1,258 1,269 
General and administrative expenses685 656 651 672 683 688 1,341 1,371 
Total claims and expenses
4,112 4,158 4,088 3,628 4,098 3,869 8,270 7,967 
Segment income (loss) before income taxes338 (99)404 879 372 780 239 1,152 
Income tax expense (benefit)49 (41)39 166 55 137 192 
Segment income (loss)$289 $(58)$365 $713 $317 $643 $231 $960 
Other statistics
Effective tax rate on net investment income15.0 %6.3 %15.6 %15.4 %15.8 %16.7 %12.5 %16.3 %
Net investment income (after-tax)$385 $169 $421 $423 $441 $511 $554 $952 
Catastrophes, net of reinsurance:
Pre-tax$195 $377 $97 $(24)$506 $149 $572 $655 
After-tax$154 $298 $76 $(19)$399 $119 $452 $518 
Prior year reserve development - favorable (unfavorable):
Pre-tax$$— $(220)$124 $134 $73 $$207 
After-tax$$— $(173)$97 $105 $58 $$163 












See Glossary of Financial Measures and Description of Reportable Business Segments on pages 35 and 36.
8

The Travelers Companies, Inc.                                                 image28.gif
Segment Income (Loss) by Major Component and Combined Ratio - Business Insurance


($ in millions, net of tax)1Q20202Q20203Q20204Q20201Q20212Q2021YTD 2Q2020YTD 2Q2021
Underwriting gain (loss)$(84)$(221)$(59)$292 $(116)$137 $(305)$21 
Net investment income385 169 421 423 441 511 554 952 
Other income (expense)(12)(6)(2)(8)(5)(18)(13)
Segment income (loss)$289 $(58)$365 $713 $317 $643 $231 $960 
Combined ratio (1) (2)
Loss and loss adjustment expense ratio70.9 %75.8 %71.8 %59.2 %72.2 %64.3 %73.3 %68.2 %
Underwriting expense ratio31.3 %31.3 %30.5 %30.6 %31.3 %31.0 %31.3 %31.1 %
Combined ratio102.2 %107.1 %102.3 %89.8 %103.5 %95.3 %104.6 %99.3 %
Impact on combined ratio:
Net (favorable) unfavorable prior year reserve development(0.1)%— %5.8 %(3.2)%(3.5)%(1.9)%— %(2.7)%
Catastrophes, net of reinsurance5.0 %10.1 %2.5 %(0.6)%13.3 %3.9 %7.5 %8.5 %
Underlying combined ratio97.3 %97.0 %94.0 %93.6 %93.7 %93.3 %97.1 %93.5 %
 
(1)  Before policyholder dividends.
(2)  Billing and policy fees and other, which are a component of other revenues, are allocated as a reduction of underwriting expenses.  In addition, fee income is allocated as a reduction of losses and loss adjustment expenses and underwriting expenses.  These allocations are to conform the calculation of the combined ratio with statutory accounting. Additionally, general and administrative expenses include non-insurance expenses that are excluded from underwriting expenses, and accordingly are excluded in calculating the combined ratio.  See following:
 
($ in millions)1Q20202Q20203Q20204Q20201Q20212Q2021YTD 2Q2020YTD 2Q2021
Billing and policy fees and other$$$$$$$$
Fee income:
Loss and loss adjustment expenses$41 $44 $35 $41 $38 $39 $85 $77 
Underwriting expenses61 64 60 59 57 58 125 115 
Total fee income$102 $108 $95 $100 $95 $97 $210 $192 
Non-insurance general and administrative expenses$47 $42 $52 $56 $60 $65 $89 $125 
 





See Glossary of Financial Measures and Description of Reportable Business Segments on pages 35 and 36.

9

The Travelers Companies, Inc.                                                 image28.gif
Selected Statistics - Business Insurance
($ in millions)1Q20202Q20203Q20204Q20201Q20212Q2021YTD 2Q2020YTD 2Q2021
Statutory underwriting
Gross written premiums$4,794 $4,127 $4,230 $3,909 $4,776 $4,356 $8,921 $9,132 
Net written premiums$4,190 $3,777 $3,833 $3,631 $4,125 $3,980 $7,967 $8,105 
Net earned premiums$3,864 $3,735 $3,841 $3,854 $3,799 $3,880 $7,599 $7,679 
Losses and loss adjustment expenses2,737 2,828 2,750 2,282 2,741 2,500 5,565 5,241 
Underwriting expenses1,247 1,167 1,145 1,132 1,251 1,226 2,414 2,477 
Statutory underwriting gain (loss)(120)(260)(54)440 (193)154 (380)(39)
Policyholder dividends10 16 14 
Statutory underwriting gain (loss) after policyholder dividends$(130)$(266)$(63)$433 $(201)$148 $(396)$(53)





























See Glossary of Financial Measures and Description of Reportable Business Segments on pages 35 and 36.

10

The Travelers Companies, Inc.                                                 image28.gif
Net Written Premiums - Business Insurance

($ in millions)1Q20202Q20203Q20204Q20201Q20212Q2021YTD 2Q2020YTD 2Q2021
Net written premiums by market      
Domestic      
Select Accounts$799 $734 $658 $630 $729 $726 $1,533 $1,455 
Middle Market2,408 1,960 2,131 2,012 2,384 2,087 4,368 4,471 
National Accounts301 215 239 241 290 213 516 503 
National Property and Other428 585 602 471 445 647 1,013 1,092 
Total Domestic3,936 3,494 3,630 3,354 3,848 3,673 7,430 7,521 
International254 283 203 277 277 307 537 584 
Total$4,190 $3,777 $3,833 $3,631 $4,125 $3,980 $7,967 $8,105 
Net written premiums by product line      
Domestic      
Workers’ compensation$1,096 $780 $774 $699 $948 $754 $1,876 $1,702 
Commercial automobile755 667 689 679 762 715 1,422 1,477 
Commercial property433 620 603 507 466 678 1,053 1,144 
General liability683 531 630 603 714 615 1,214 1,329 
Commercial multi-peril956 892 899 861 940 908 1,848 1,848 
Other13 35 18 17 21 
Total Domestic3,936 3,494 3,630 3,354 3,848 3,673 7,430 7,521 
International254 283 203 277 277 307 537 584 
Total$4,190 $3,777 $3,833 $3,631 $4,125 $3,980 $7,967 $8,105 










See Glossary of Financial Measures and Description of Reportable Business Segments on pages 35 and 36.
11

The Travelers Companies, Inc.                                                 image28.gif
Segment Income - Bond & Specialty Insurance

($ in millions)1Q20202Q20203Q20204Q20201Q20212Q2021YTD 2Q2020YTD 2Q2021
Revenues
Premiums$667 $693 $723 $740 $743 $776 $1,360 $1,519 
Net investment income55 42 58 58 59 64 97 123 
Other revenues10 10 12 
Total revenues727 740 788 808 807 847 1,467 1,654 
Claims and expenses
Claims and claim adjustment expenses327 403 392 342 374 335 730 709 
Amortization of deferred acquisition costs124 128 133 134 134 142 252 276 
General and administrative expenses125 123 124 128 130 135 248 265 
Total claims and expenses576 654 649 604 638 612 1,230 1,250 
Segment income before income taxes151 86 139 204 169 235 237 404 
Income tax expense29 14 24 40 32 48 43 80 
Segment income$122 $72 $115 $164 $137 $187 $194 $324 
Other statistics
Effective tax rate on net investment income14.7 %3.0 %14.8 %14.4 %15.0 %15.7 %9.7 %15.4 %
Net investment income (after-tax)$47 $41 $49 $50 $50 $55 $88 $105 
Catastrophes, net of reinsurance:
Pre-tax$$$$$24 $$$27 
After-tax$$$$$19 $$$21 
Prior year reserve development - favorable (unfavorable):
Pre-tax$— $(33)$— $32 $15 $44 $(33)$59 
After-tax$— $(26)$— $25 $12 $35 $(26)$47 












See Glossary of Financial Measures and Description of Reportable Business Segments on pages 35 and 36.

12

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Segment Income by Major Component and Combined Ratio - Bond & Specialty Insurance
($ in millions, net of tax)1Q20202Q20203Q20204Q20201Q20212Q2021YTD 2Q2020YTD 2Q2021
Underwriting gain$72 $29 $61 $107 $84 $128 $101 $212 
Net investment income47 41 49 50 50 55 88 105 
Other income
Segment income$122 $72 $115 $164 $137 $187 $194 $324 
Combined ratio (1)
Loss and loss adjustment expense ratio48.8 %57.8 %54.0 %45.7 %49.9 %42.6 %53.4 %46.2 %
Underwriting expense ratio37.1 %36.0 %35.3 %35.2 %35.3 %35.5 %36.5 %35.4 %
Combined ratio85.9 %93.8 %89.3 %80.9 %85.2 %78.1 %89.9 %81.6 %
Impact on combined ratio:
Net (favorable) unfavorable prior year reserve development— %4.7 %— %(4.2)%(2.1)%(5.7)%2.4 %(3.9)%
Catastrophes, net of reinsurance0.2 %1.0 %0.3 %0.1 %3.1 %0.4 %0.6 %1.7 %
Underlying combined ratio85.7 %88.1 %89.0 %85.0 %84.2 %83.4 %86.9 %83.8 %


(1) General and administrative expenses include non-insurance expenses that are excluded from underwriting expenses, and accordingly are excluded in calculating the combined ratio. See following:


($ in millions)1Q20202Q20203Q20204Q20201Q20212Q2021YTD 2Q2020YTD 2Q2021
Non-insurance general and administrative expenses$$$$$$$$














See Glossary of Financial Measures and Description of Reportable Business Segments on pages 35 and 36.

13

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Selected Statistics - Bond & Specialty Insurance
($ in millions)1Q20202Q20203Q20204Q20201Q20212Q2021YTD 2Q2020YTD 2Q2021
Statutory underwriting      
Gross written premiums$750 $770 $803 $861 $834 $919 $1,520 $1,753 
Net written premiums$663 $734 $754 $800 $723 $854 $1,397 $1,577 
Net earned premiums$667 $693 $723 $740 $743 $776 $1,360 $1,519 
Losses and loss adjustment expenses325 401 390 339 371 331 726 702 
Underwriting expenses254 253 261 261 270 287 507 557 
Statutory underwriting gain88 39 72 140 102 158 127 260 
Policyholder dividends
Statutory underwriting gain after policyholder dividends$86 $37 $70 $137 $99 $154 $123 $253 
 




























See Glossary of Financial Measures and Description of Reportable Business Segments on pages 35 and 36.

14

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Net Written Premiums - Bond & Specialty Insurance
($ in millions)1Q20202Q20203Q20204Q20201Q20212Q2021YTD 2Q2020YTD 2Q2021
Net written premiums by market
Domestic
Management Liability$401 $438 $467 $463 $444 $497 $839 $941 
Surety215 220 208 202 200 232 435 432 
Total Domestic616 658 675 665 644 729 1,274 1,373 
International47 76 79 135 79 125 123 204 
Total$663 $734 $754 $800 $723 $854 $1,397 $1,577 
Net written premiums by product line
Domestic
Fidelity & surety$272 $274 $268 $258 $256 $287 $546 $543 
General liability289 326 339 357 340 389 615 729 
Other55 58 68 50 48 53 113 101 
Total Domestic616 658 675 665 644 729 1,274 1,373 
International47 76 79 135 79 125 123 204 
Total$663 $734 $754 $800 $723 $854 $1,397 $1,577 



















See Glossary of Financial Measures and Description of Reportable Business Segments on pages 35 and 36.

15

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Segment Income - Personal Insurance

($ in millions)1Q20202Q20203Q20204Q20201Q20212Q2021YTD 2Q2020YTD 2Q2021
Revenues
Premiums$2,698 $2,527 $2,816 $2,886 $2,844 $2,960 $5,225 $5,804 
Net investment income103 46 115 117 119 139 149 258 
Fee income12 13 
Other revenues22 10 21 23 23 24 32 47 
Total revenues2,829 2,589 2,958 3,032 2,992 3,130 5,418 6,122 
Claims and expenses
Claims and claim adjustment expenses1,671 1,824 1,690 1,670 1,808 2,171 3,495 3,979 
Amortization of deferred acquisition costs418 423 441 454 446 470 841 916 
General and administrative expenses320 333 328 333 344 343 653 687 
Total claims and expenses2,409 2,580 2,459 2,457 2,598 2,984 4,989 5,582 
Segment income before income taxes420 499 575 394 146 429 540 
Income tax expense (benefit)84 (1)107 118 80 25 83 105 
Segment income$336 $10 $392 $457 $314 $121 $346 $435 
Other statistics
Effective tax rate on net investment income15.8 %9.1 %16.2 %16.0 %16.4 %17.1 %13.7 %16.8 %
Net investment income (after-tax)$87 $41 $96 $99 $99 $116 $128 $215 
Catastrophes, net of reinsurance:
Pre-tax$137 $470 $298 $52 $305 $323 $607 $628 
After-tax$108 $370 $236 $42 $241 $255 $478 $496 
Prior year reserve development - favorable:
Pre-tax$22 $35 $362 $24 $168 $65 $57 $233 
After-tax$18 $27 $286 $19 $132 $51 $45 $183 












See Glossary of Financial Measures and Description of Reportable Business Segments on pages 35 and 36.
16

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Segment Income by Major Component and Combined Ratio - Personal Insurance

($ in millions, net of tax)1Q20202Q20203Q20204Q20201Q20212Q2021YTD 2Q2020YTD 2Q2021
Underwriting gain (loss)$232 $(40)$279 $342 $198 $(12)$192 $186 
Net investment income87 41 96 99 99 116 128 215 
Other income17 17 16 17 17 26 34 
Segment income$336 $10 $392 $457 $314 $121 $346 $435 
Combined ratio (1)
Loss and loss adjustment expense ratio61.9 %72.2 %60.0 %57.9 %63.6 %73.3 %66.9 %68.6 %
Underwriting expense ratio26.3 %29.1 %26.4 %26.2 %26.7 %26.4 %27.6 %26.5 %
Combined ratio88.2 %101.3 %86.4 %84.1 %90.3 %99.7 %94.5 %95.1 %
Impact on combined ratio:
Net favorable prior year reserve development(0.8)%(1.3)%(12.8)%(0.8)%(5.9)%(2.2)%(1.1)%(4.0)%
Catastrophes, net of reinsurance5.0 %18.6 %10.5 %1.8 %10.8 %10.9 %11.6 %10.8 %
Underlying combined ratio84.0 %84.0 %88.7 %83.1 %85.4 %91.0 %84.0 %88.3 %

(1)  Billing and policy fees and other, which are a component of other revenues, and fee income are allocated as a reduction of underwriting expenses to conform the calculation of the combined ratio with statutory accounting. Additionally, general and administrative expenses include non-insurance expenses that are excluded from underwriting expenses, and accordingly are excluded in calculating the combined ratio. See following:
 
($ in millions)1Q20202Q20203Q20204Q20201Q20212Q2021YTD 2Q2020YTD 2Q2021
Billing and policy fees and other$24 $14 $20 $23 $23 $24 $38 $47 
Fee income$$$$$$$12 $13 
Non-insurance general and administrative expenses$— $— $— $— $$$— $













See Glossary of Financial Measures and Description of Reportable Business Segments on pages 35 and 36.

17

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Selected Statistics - Personal Insurance

($ in millions)1Q20202Q20203Q20204Q20201Q20212Q2021YTD 2Q2020YTD 2Q2021
Statutory underwriting
Gross written premiums$2,608 $2,854 $3,210 $2,847 $2,797 $3,322 $5,462 $6,119 
Net written premiums$2,493 $2,835 $3,184 $2,838 $2,657 $3,301 $5,328 $5,958 
Net earned premiums$2,698 $2,527 $2,816 $2,886 $2,844 $2,960 $5,225 $5,804 
Losses and loss adjustment expenses1,671 1,824 1,690 1,670 1,808 2,172 3,495 3,980 
Underwriting expenses692 792 808 760 755 848 1,484 1,603 
Statutory underwriting gain (loss)$335 $(89)$318 $456 $281 $(60)$246 $221 
Policies in force (in thousands)
Automobile2,970 2,993 3,015 3,029 3,056 3,098 2,993 3,098 
Homeowners and Other5,534 5,679 5,790 5,858 5,944 6,076 5,679 6,076 




























See Glossary of Financial Measures and Description of Reportable Business Segments on pages 35 and 36.

18

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Net Written Premiums - Personal Insurance
($ in millions)1Q20202Q20203Q20204Q20201Q20212Q2021YTD 2Q2020YTD 2Q2021
Net written premiums by product line
Domestic
Automobile$1,333 $1,204 $1,484 $1,348 $1,375 $1,467 $2,537 $2,842 
Homeowners and Other1,017 1,458 1,524 1,330 1,144 1,634 2,475 2,778 
Total Domestic2,350 2,662 3,008 2,678 2,519 3,101 5,012 5,620 
International143 173 176 160 138 200 316 338 
Total$2,493 $2,835 $3,184 $2,838 $2,657 $3,301 $5,328 $5,958 































See Glossary of Financial Measures and Description of Reportable Business Segments on pages 35 and 36.
19

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Selected Statistics - Personal Insurance - Automobile
($ in millions)1Q20202Q20203Q20204Q20201Q20212Q2021YTD 2Q2020YTD 2Q2021
Statutory underwriting
Gross written premiums$1,447 $1,322 $1,609 $1,460 $1,481 $1,604 $2,769 $3,085 
Net written premiums$1,433 $1,316 $1,602 $1,453 $1,466 $1,597 $2,749 $3,063 
Net earned premiums$1,467 $1,254 $1,499 $1,500 $1,478 $1,525 $2,721 $3,003 
Losses and loss adjustment expenses982 738 841 923 845 1,026 1,720 1,871 
Underwriting expenses354 374 381 369 370 389 728 759 
Statutory underwriting gain$131 $142 $277 $208 $263 $110 $273 $373 
Other statistics
Combined ratio (1):
Loss and loss adjustment expense ratio66.9 %58.9 %56.0 %61.5 %57.2 %67.2 %63.3 %62.3 %
Underwriting expense ratio24.3 %28.9 %24.3 %24.5 %24.6 %24.4 %26.4 %24.5 %
Combined ratio91.2 %87.8 %80.3 %86.0 %81.8 %91.6 %89.7 %86.8 %
Impact on combined ratio:
Net favorable prior year reserve development(0.2)%(1.2)%(1.4)%(1.4)%(5.2)%(2.1)%(0.6)%(3.7)%
Catastrophes, net of reinsurance0.5 %2.9 %0.2 %— %0.4 %1.7 %1.6 %1.1 %
Underlying combined ratio90.9 %86.1 %81.5 %87.4 %86.6 %92.0 %88.7 %89.4 %
Catastrophe losses, net of reinsurance:
Pre-tax$$35 $$— $$26 $43 $32 
After-tax$$27 $$— $$21 $33 $26 
Prior year reserve development - favorable:
Pre-tax$$15 $21 $20 $78 $33 $18 $111 
After-tax$$12 $17 $16 $61 $26 $14 $87 
Policies in force (in thousands)2,970 2,993 3,015 3,029 3,056 3,098 
Change from prior year quarter(0.4)%0.4 %1.2 %1.9 %2.9 %3.5 %
Change from prior quarter(0.1)%0.8 %0.7 %0.5 %0.9 %1.4 %

(1)  Billing and policy fees and other, which are a component of other revenues, and fee income are allocated as a reduction of underwriting expenses.
($ in millions)1Q20202Q20203Q20204Q20201Q20212Q2021YTD 2Q2020YTD 2Q2021
Billing and policy fees and other$15 $$12 $13 $14 $14 $24 $28 
Fee income$$$$$$$$

See Glossary of Financial Measures and Description of Reportable Business Segments on pages 35 and 36.
20

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Selected Statistics - Personal Insurance - Homeowners and Other
($ in millions)1Q20202Q20203Q20204Q20201Q20212Q2021YTD 2Q2020YTD 2Q2021
Statutory underwriting
Gross written premiums$1,161 $1,532 $1,601 $1,387 $1,316 $1,718 $2,693 $3,034 
Net written premiums$1,060 $1,519 $1,582 $1,385 $1,191 $1,704 $2,579 $2,895 
Net earned premiums$1,231 $1,273 $1,317 $1,386 $1,366 $1,435 $2,504 $2,801 
Losses and loss adjustment expenses689 1,086 849 747 963 1,146 1,775 2,109 
Underwriting expenses338 418 427 391 385 459 756 844 
Statutory underwriting gain (loss)$204 $(231)$41 $248 $18 $(170)$(27)$(152)
Other statistics
Combined ratio (1):
Loss and loss adjustment expense ratio56.0 %85.3 %64.5 %53.9 %70.5 %79.8 %70.8 %75.3 %
Underwriting expense ratio28.6 %29.3 %28.7 %28.1 %28.9 %28.5 %29.0 %28.7 %
Combined ratio84.6 %114.6 %93.2 %82.0 %99.4 %108.3 %99.8 %104.0 %
Impact on combined ratio:
Net favorable prior year reserve development(1.6)%(1.5)%(25.9)%(0.3)%(6.6)%(2.2)%(1.6)%(4.4)%
Catastrophes, net of reinsurance10.5 %34.1 %22.3 %3.8 %21.9 %20.6 %22.5 %21.3 %
Underlying combined ratio75.7 %82.0 %96.8 %78.5 %84.1 %89.9 %78.9 %87.1 %
Catastrophe losses, net of reinsurance:
Pre-tax$129 $435 $295 $52 $299 $297 $564 $596 
After-tax$102 $343 $233 $42 $236 $234 $445 $470 
Prior year reserve development - favorable:
Pre-tax$19 $20 $341 $$90 $32 $39 $122 
After-tax$16 $15 $269 $$71 $25 $31 $96 
Policies in force (in thousands)5,534 5,679 5,790 5,858 5,944 6,076 
Change from prior year quarter7.2 %7.9 %8.0 %7.6 %7.4 %7.0 %
Change from prior quarter1.7 %2.6 %2.0 %1.2 %1.5 %2.2 %
(1)  Billing and policy fees and other, which are a component of other revenues, and fee income are allocated as a reduction of underwriting expenses.
($ in millions)1Q20202Q20203Q20204Q20201Q20212Q2021YTD 2Q2020YTD 2Q2021
Billing and policy fees and other$$$$10 $$10 $14 $19 
Fee income$$$$$$$$

See Glossary of Financial Measures and Description of Reportable Business Segments on pages 35 and 36.
21

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Interest Expense and Other
($ in millions)1Q20202Q20203Q20204Q20201Q20212Q2021YTD 2Q2020YTD 2Q2021
Revenues
Other revenues$— $— $— $— $— $— $— $— 
Claims and expenses
Interest expense84 85 87 83 82 83 169 165 
General and administrative expenses16 14 
Total claims and expenses91 94 93 92 88 91 185 179 
Loss before income tax benefit(91)(94)(93)(92)(88)(91)(185)(179)
Income tax benefit(20)(20)(19)(20)(19)(19)(40)(38)
Loss$(71)$(74)$(74)$(72)$(69)$(72)$(145)$(141)




























See Glossary of Financial Measures and Description of Reportable Business Segments on pages 35 and 36.

22

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Consolidated Balance Sheet
($ in millions)June 30,
2021
December 31,
2020
Assets
Fixed maturities, available for sale, at fair value (amortized cost $71,465 and $68,830; allowance for expected credit losses of $2 and $2)
$75,576 $74,003 
Equity securities, at fair value (cost $394 and $387)
513 453 
Real estate investments1,015 1,026 
Short-term securities5,703 5,511 
Other investments3,738 3,430 
Total investments86,545 84,423 
Cash689 721 
Investment income accrued608 603 
Premiums receivable (net of allowance for expected credit losses of $105 and $105)
8,555 7,829 
Reinsurance recoverables (net of allowance for estimated uncollectible reinsurance of $135 and $146)
8,209 8,350 
Ceded unearned premiums1,080 772 
Deferred acquisition costs2,501 2,358 
Contractholder receivables (net of allowance for expected credit losses of $19 and $19)
4,016 4,242 
Goodwill4,020 3,976 
Other intangible assets314 317 
Other assets3,222 3,173 
Total assets$119,759 $116,764 
Liabilities
Claims and claim adjustment expense reserves$55,906 $54,521 
Unearned premium reserves16,210 15,222 
Contractholder payables4,035 4,261 
Payables for reinsurance premiums638 356 
Deferred taxes415 558 
Debt7,290 6,550 
Other liabilities6,109 6,095 
Total liabilities90,603 87,563 
Shareholders’ equity
Common stock (1,750.0 shares authorized; 249.5 and 252.4 shares issued and outstanding)
24,002 23,743 
Retained earnings39,998 38,771 
Accumulated other comprehensive income1,769 2,502 
Treasury stock, at cost (532.6 and 527.3 shares)
(36,613)(35,815)
Total shareholders’ equity29,156 29,201 
Total liabilities and shareholders’ equity$119,759 $116,764 

23

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Investment Portfolio
(at carrying value, $ in millions)June 30,
2021
Pre-tax Book
Yield (1)
December 31,
2020
Pre-tax Book
Yield (1)
Investment portfolio
Taxable fixed maturities (including redeemable preferred stock)$42,989 2.70 %$40,230 2.90 %
Tax-exempt fixed maturities32,587 2.87 %33,773 2.83 %
Total fixed maturities75,576 2.77 %74,003 2.87 %
Non-redeemable preferred stocks46 5.02 %43 5.03 %
Public common stocks467 410 
Total equity securities513 453 
Real estate investments1,015 1,026 
Short-term securities5,703 0.10 %5,511 0.18 %
Private equities2,545 2,301 
Hedge funds229 197 
Real estate partnerships735 701 
Other investments229 231 
Total other investments3,738 3,430 
Total investments$86,545 $84,423 
Net unrealized investment gains, net of tax, included in shareholders’ equity$3,239 $4,074 

(1)  Yields are provided for those investments with an embedded book yield.


24

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Investment Portfolio - Fixed Maturities Data
(at carrying value, $ in millions)June 30,
2021
December 31,
2020
Fixed maturities
U.S. Treasury securities and obligations of U.S. Government corporations and agencies$3,590 $2,149 
Obligations of states and political subdivisions:
Pre-refunded3,687 3,544 
All other31,985 32,816 
Total35,672 36,360 
Debt securities issued by foreign governments1,036 1,054 
Mortgage-backed securities - principally obligations of U.S. Government agencies1,820 2,361 
Corporates (including redeemable preferreds)33,458 32,079 
Total fixed maturities$75,576 $74,003 
 
Fixed Maturities
Quality Characteristics (1)
 
 June 30, 2021December 31, 2020
 Amount% of TotalAmount% of Total
Quality Ratings
Aaa$32,350 42.8 %$31,653 42.8 %
Aa17,851 23.6 18,327 24.8 
A13,759 18.2 12,944 17.5 
Baa10,400 13.8 9,738 13.1 
Total investment grade74,360 98.4 72,662 98.2 
Ba824 1.1 870 1.2 
B298 0.4 366 0.5 
Caa and lower94 0.1 105 0.1 
Total below investment grade1,216 1.6 1,341 1.8 
Total fixed maturities$75,576 100.0 %$74,003 100.0 %
Average weighted quality Aa2, AA Aa2, AA
Weighted average duration of fixed maturities and short-term securities, net of securities lending activities and net receivables and payables on investment sales and purchases4.0 3.8 

(1)  Rated using external rating agencies or by Travelers when a public rating does not exist.  Below investment grade assets refer to securities rated “Ba” or below.
25

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Investment Income
($ in millions)1Q20202Q20203Q20204Q20201Q20212Q2021YTD 2Q2020YTD 2Q2021
Gross investment income
Fixed maturities$511 $498 $502 $500 $491 $493 $1,009 $984 
Short-term securities22 13 35 
Other88 (234)173 182 218 335 (146)553 
621 277 681 685 712 829 898 1,541 
Investment expenses10 10 11 11 19 22 
Net investment income, pre-tax611 268 671 677 701 818 879 1,519 
Income taxes92 17 105 105 111 136 109 247 
Net investment income, after-tax$519 $251 $566 $572 $590 $682 $770 $1,272 
Effective tax rate15.1 %6.2 %15.6 %15.4 %15.9 %16.7 %12.4 %16.3 %
Average invested assets (1)$76,191$76,635$78,722$80,373$81,209$82,594$76,508$81,954
Average yield pre-tax (1)3.2 %1.4 %3.4 %3.4 %3.5 %4.0 %2.3 %3.7 %
Average yield after-tax2.7 %1.3 %2.9 %2.8 %2.9 %3.3 %2.0 %3.1 %

(1)  Excludes net unrealized investment gains (losses), and is adjusted for cash, receivables for investment sales, payables on investment purchases and accrued investment income.

26

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Net Realized and Unrealized Investment Gains (Losses) included in Shareholders' Equity
($ in millions)1Q20202Q20203Q20204Q20201Q20212Q2021YTD 2Q2020YTD 2Q2021
Net realized investment gains (losses)
Fixed maturities$(2)$10 $23 $21 $14 $24 $$38 
Equity securities (88)43 16 37 26 32 (45)58 
Other (1)(8)(40)(2)(8)(48)
Realized investment gains (losses) before tax(98)13 37 50 44 61 (85)105 
Related taxes(22)10 14 (19)24 
Net realized investment gains (losses)$(76)$10 $29 $48 $34 $47 $(66)$81 
Gross investment gains (1)$31 $69 $41 $64 $50 $72 $100 $122 
Gross investment losses before impairments (1)(113)(10)(8)(17)(6)(11)(123)(17)
Net investment gains (losses) before impairments(82)59 33 47 44 61 (23)105 
Net credit impairment (charges) recoveries(16)(46)— — (62)— 
Net realized investment gains (losses) before tax(98)13 37 50 44 61 (85)105 
Related taxes(22)10 14 (19)24 
Net realized investment gains (losses)$(76)$10 $29 $48 $34 $47 $(66)$81 
($ in millions)March 31,
2020
June 30,
2020
September 30,
2020
December 31,
2020
March 31,
2021
June 30,
2021
Net unrealized investment gains, net of tax, included in shareholders’ equity, by asset type
Fixed maturities$2,271 $4,632 $4,842 $5,175 $3,577 $4,113 
Equity securities & other— (1)
Unrealized investment gains before tax2,273 4,634 4,844 5,175 3,579 4,112 
Related taxes 488 988 1,032 1,101 762 873 
Balance, end of period$1,785 $3,646 $3,812 $4,074 $2,817 $3,239 
(1)  Includes the following gross investment gains and gross investment losses related to U.S. Treasury futures, which are settled daily:
Gross investment Treasury future gains$$— $— $— $— $— $$— 
Gross investment Treasury future losses$12 $— $— $— $— $— $12 $— 
The Company entered into these arrangements as part of its strategy to manage the duration of its fixed maturity portfolio.  In a changing interest rate environment, the change in the value of the futures contracts can be expected to partially offset changes in the value of the fixed maturity portfolio.
 

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Reinsurance Recoverables
($ in millions)June 30, 2021December 31, 2020
Gross reinsurance recoverables on paid and unpaid claims and claim adjustment expenses (1)$3,702 $3,731 
Gross structured settlements (2)2,885 2,964 
Mandatory pools and associations (3) 1,757 1,801 
Gross reinsurance recoverables (4)8,344 8,496 
Allowance for estimated uncollectible reinsurance (5)(135)(146)
Net reinsurance recoverables$8,209 $8,350 
(1)  The Company’s top five reinsurer groups, including retroactive reinsurance, included in gross reinsurance recoverables is as follows:
ReinsurerA.M. Best Rating of Group's Predominant ReinsurerJune 30, 2021
Swiss Re GroupA+ second highest of 16 ratings$538 
Berkshire HathawayA++ highest of 16 ratings301 
Munich Re GroupA+ second highest of 16 ratings282 
Alleghany GroupA+ second highest of 16 ratings201 
Axa GroupA+ second highest of 16 ratings188 
The gross reinsurance recoverables on paid and unpaid claims and claim adjustment expenses represent the current and estimated future amounts due from reinsurers on known and incurred but not reported claims.  The ceded reserves are estimated in a manner consistent with the underlying direct and assumed reserves.  Although this total comprises recoverables due from nearly one thousand different reinsurance entities, about half is attributable to 10 reinsurer groups.

(2)  Included in reinsurance recoverables are certain amounts related to structured settlements, which comprise annuities purchased from various life insurance companies to settle certain personal physical injury claims, of which workers’ compensation claims comprise a significant portion.  In cases where the Company did not receive a release from the claimant, the amounts due from the life insurance company related to the structured settlement are included in both the claims and claim adjustment expense reserves and reinsurance recoverables in the Company’s consolidated balance sheet, as the Company retains the liability to pay the claimant in the event that the life insurance company fails to make the required annuity payments.  The Company would be required to make such payments, to the extent the purchased annuities are not covered by state guaranty associations.

The Company’s top five groups included in gross structured settlements is as follows:
GroupA.M. Best Rating of Group's Predominant InsurerJune 30, 2021
Fidelity & Guaranty Life Group  A- fourth highest of 16 ratings$738 
Genworth Financial Group B seventh highest of 16 ratings310 
John Hancock Group A+ second highest of 16 ratings270 
Brighthouse Financial, Inc. A third highest of 16 ratings227 
Symetra Financial Corporation A third highest of 16 ratings226 


(3)  The mandatory pools and associations represent various involuntary assigned risk pools that the Company is required to participate in.  These pools principally involve workers’ compensation and automobile insurance, which provide various insurance coverages to insureds that otherwise are unable to purchase coverage in the open market.  The costs of these mandatory pools in most states are usually charged back to the participating members in proportion to voluntary writings of related business in that state.  In the event that a member of the pool becomes insolvent, the remaining members assume an additional pro rata share of the pool’s liabilities. 

(4) Of the total reinsurance recoverables at June 30, 2021, after deducting mandatory pools and associations and before allowances for estimated uncollectible reinsurance, $5.72 billion, or 87%, were rated by A.M. Best Company.  The Company utilizes updated A.M. Best credit ratings on a quarterly basis when determining the allowance. Of the total rated by A.M. Best Company, 94% were rated A- or better.  The remaining 13% of reinsurance recoverables were comprised of the following:  6% related to captive insurance companies, 1% related to the Company’s participation in voluntary pools and 6% were balances from other companies not rated by A.M. Best Company.  Certain of the Company's reinsurance recoverables are collateralized by letters of credit, funds held or trust agreements.

(5) The Company reports its reinsurance recoverables net of an allowance for estimated uncollectible reinsurance. The allowance is based upon the Company’s ongoing review of amounts outstanding, length of collection periods, changes in reinsurer credit standing, disputes, applicable coverage defenses and other relevant factors.  For structured settlements, the allowance is also based upon the Company’s ongoing review of life insurers’ creditworthiness and estimated amounts of coverage that would be available from state guaranty funds if a life insurer defaults. A probability-of-default methodology which reflects current and forecasted economic conditions is used to estimate the amount of uncollectible reinsurance due to credit-related factors and the estimate is reported in an allowance for estimated uncollectible reinsurance. The allowance also includes estimated uncollectible amounts related to dispute risk with reinsurers. The Company adopted updated guidance for the accounting for credit losses for financial instruments for the quarter ending March 31, 2020 which resulted in the recognition of an allowance for expected credit losses on structured settlements of $53 million, pre-tax, with an offsetting after-tax cumulative effect adjustment to retained earnings as of January 1, 2020.
28

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Net Reserves for Losses and Loss Adjustment Expense
($ in millions)1Q20202Q20203Q20204Q20201Q20212Q2021YTD 2Q2020YTD 2Q2021
Statutory Reserves for Losses and Loss Adjustment Expenses
Business Insurance
Beginning of period$35,142 $35,415 $36,210 $36,946 $36,999 $37,694 $35,142 $36,999 
Incurred2,737 2,828 2,750 2,282 2,741 2,500 5,565 5,241 
Paid(2,364)(2,067)(2,054)(2,296)(2,056)(2,196)(4,431)(4,252)
Foreign exchange and other(100)34 40 67 10 12 (66)22 
End of period$35,415 $36,210 $36,946 $36,999 $37,694 $38,010 $36,210 $38,010 
Bond & Specialty Insurance
Beginning of period$3,094 $3,085 $3,276 $3,447 $3,571 $3,691 $3,094 $3,571 
Incurred325 401 390 339 371 331 726 702 
Paid(300)(216)(237)(243)(256)(254)(516)(510)
Foreign exchange and other(34)18 28 (28)
End of period$3,085 $3,276 $3,447 $3,571 $3,691 $3,770 $3,276 $3,770 
Personal Insurance
Beginning of period$5,507 $5,413 $5,626 $5,788 $5,677 $5,768 $5,507 $5,677 
Incurred1,671 1,824 1,690 1,670 1,808 2,172 3,495 3,980 
Paid(1,693)(1,644)(1,546)(1,816)(1,730)(1,837)(3,337)(3,567)
Foreign exchange and other(72)33 18 35 13 10 (39)23 
End of period$5,413 $5,626 $5,788 $5,677 $5,768 $6,113 $5,626 $6,113 
Total
Beginning of period$43,743 $43,913 $45,112 $46,181 $46,247 $47,153 $43,743 $46,247 
Incurred4,733 5,053 4,830 4,291 4,920 5,003 9,786 9,923 
Paid(4,357)(3,927)(3,837)(4,355)(4,042)(4,287)(8,284)(8,329)
Foreign exchange and other(206)73 76 130 28 24 (133)52 
End of period$43,913 $45,112 $46,181 $46,247 $47,153 $47,893 $45,112 $47,893 
Prior Year Reserve Development: Unfavorable (Favorable)
Business Insurance
Asbestos$— $— $295 $— $— $— $— $— 
All other(5)— (75)(124)(134)(73)(5)(207)
Total Business Insurance (1)(5)— 220 (124)(134)(73)(5)(207)
Bond & Specialty Insurance— 33 — (32)(15)(44)33 (59)
Personal Insurance(22)(35)(362)(24)(168)(65)(57)(233)
Total$(27)$(2)$(142)$(180)$(317)$(182)$(29)$(499)
(1)  Excludes accretion of discount.

See Glossary of Financial Measures and Description of Reportable Business Segments on pages 35 and 36.
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Asbestos Reserves
($ in millions)1Q20202Q20203Q20204Q20201Q20212Q2021YTD 2Q2020YTD 2Q2021
Asbestos reserves
Beginning reserves:
Gross$1,601 $1,530 $1,470 $1,772 $1,668 $1,616 $1,601 $1,668 
Ceded(322)(316)(301)(365)(330)(327)(322)(330)
Net1,279 1,214 1,169 1,407 1,338 1,289 1,279 1,338 
Incurred losses and loss expenses:
Gross— — 362 — — — — — 
Ceded— — (67)— — — — — 
Paid loss and loss expenses:
Gross69 60 61 105 52 51 129 103 
Ceded(6)(15)(2)(35)(3)(12)(21)(15)
Foreign exchange and other:
Gross(2)— — — (2)— 
Ceded— — — — — — — 
Ending reserves:
Gross1,530 1,470 1,772 1,668 1,616 1,565 1,470 1,565 
Ceded(316)(301)(365)(330)(327)(315)(301)(315)
Net$1,214 $1,169 $1,407 $1,338 $1,289 $1,250 $1,169 $1,250 





















See Glossary of Financial Measures and Description of Reportable Business Segments on pages 35 and 36.
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Capitalization
($ in millions)June 30,
2021
December 31,
2020
Debt
Short-term debt
Commercial paper$100 $100 
Total short-term debt100 100 
Long-term debt
7.75% Senior notes due April 15, 2026200 200 
7.625% Junior subordinated debentures due December 15, 2027125 125 
6.375% Senior notes due March 15, 2033 (1)500 500 
6.75% Senior notes due June 20, 2036 (1)400 400 
6.25% Senior notes due June 15, 2037 (1)800 800 
5.35% Senior notes due November 1, 2040 (1)750 750 
4.60% Senior notes due August 1, 2043 (1)500 500 
4.30% Senior notes due August 25, 2045 (1)400 400 
8.50% Junior subordinated debentures due December 15, 204556 56 
3.75% Senior notes due May 15, 2046 (1)500 500 
8.312% Junior subordinated debentures due July 1, 204673 73 
4.00% Senior notes due May 30, 2047 (1)700 700 
4.05% Senior notes due March 7, 2048 (1)500 500 
4.10% Senior notes due March 4, 2049 (1)500 500 
2.55% Senior notes due April 27, 2050 (1)500 500 
3.05% Senior notes due June 8, 2051 (1)750 — 
Total long-term debt7,254 6,504 
Unamortized fair value adjustment40 41 
Unamortized debt issuance costs(104)(95)
7,190 6,450 
Total debt7,290 6,550 
Common equity (excluding net unrealized investment gains, net of tax, included in shareholders’ equity)25,917 25,127 
Total capital (excluding net unrealized investment gains, net of tax, included in shareholders’ equity)$33,207 $31,677 
Total debt to capital (excluding net unrealized investment gains, net of tax, included in shareholders’ equity)22.0 %20.7 %
(1)  Redeemable anytime with “make-whole” premium. 


See Glossary of Financial Measures and Description of Reportable Business Segments on pages 35 and 36.
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Statutory Capital and Surplus to GAAP Shareholders' Equity Reconciliation
($ in millions)June 30,
2021 (1)
December 31,
2020
Statutory capital and surplus$22,797 $22,180 
GAAP adjustments  
Goodwill and intangible assets3,565 3,568 
Investments4,308 5,337 
Noninsurance companies(3,694)(3,730)
Deferred acquisition costs2,501 2,358 
Deferred federal income tax(1,428)(1,585)
Current federal income tax(44)(42)
Reinsurance recoverables55 55 
Furniture, equipment & software805 841 
Agents balances150 168 
Other141 51 
Total GAAP adjustments6,359 7,021 
GAAP shareholders’ equity$29,156 $29,201 

(1) Estimated and Preliminary
 




















See Glossary of Financial Measures and Description of Reportable Business Segments on pages 35 and 36.
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Statement of Cash Flows

($ in millions)1Q20202Q20203Q20204Q20201Q20212Q2021YTD 2Q2020YTD 2Q2021
Cash flows from operating activities
Net income (loss)$600 $(40)$827 $1,310 $733 $934 $560 $1,667 
Adjustments to reconcile net income (loss) to net cash provided by operating activities:
Net realized investment (gains) losses98 (13)(37)(50)(44)(61)85 (105)
Depreciation and amortization203 188 186 212 235 215 391 450 
Deferred federal income tax expense (benefit)(77)38 56 (71)57 
Amortization of deferred acquisition costs1,178 1,173 1,207 1,215 1,207 1,254 2,351 2,461 
Equity in (income) loss from other investments(67)253 (154)(162)(200)(313)186 (513)
Premiums receivable(326)(245)247 418 (333)(385)(571)(718)
Reinsurance recoverables(15)75 (210)(12)12 142 60 154 
Deferred acquisition costs(1,215)(1,238)(1,241)(1,160)(1,258)(1,343)(2,453)(2,601)
Claims and claim adjustment expense reserves388 1,067 1,218 (51)777 536 1,455 1,313 
Unearned premium reserves414 229 317 (368)509 459 643 968 
Other(636)292 (38)511 (504)410 (344)(94)
Net cash provided by operating activities628 1,664 2,326 1,901 1,190 1,849 2,292 3,039 
Cash flows from investing activities
Proceeds from maturities of fixed maturities1,461 1,610 2,170 2,146 2,064 2,283 3,071 4,347 
Proceeds from sales of investments:
Fixed maturities388 832 774 1,063 1,238 1,244 1,220 2,482 
Equity securities33 21 22 35 25 20 54 45 
Other investments64 75 45 97 79 116 139 195 
Purchases of investments:
Fixed maturities(2,630)(2,160)(5,161)(4,122)(4,754)(4,708)(4,790)(9,462)
Equity securities(35)(24)(21)(32)(19)(22)(59)(41)
Real estate investments(16)(8)(9)(80)(5)(9)(24)(14)
Other investments(103)(125)(93)(166)(97)(124)(228)(221)
Net sales (purchases) of short-term securities906 (2,053)(240)821 524 (718)(1,147)(194)
Securities transactions in course of settlement85 428 (569)269 (40)94 229 
Acquisition, net of cash acquired— — — — (38)— — (38)
Other(69)(75)(78)(108)(60)(53)(144)(113)
Net cash provided by (used in) investing activities84 (1,898)(2,163)(915)(774)(2,011)(1,814)(2,785)

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Statement of Cash Flows (Continued)
($ in millions)1Q20202Q20203Q20204Q20201Q20212Q2021YTD 2Q2020YTD 2Q2021
Cash flows from financing activities
Treasury stock acquired - share repurchase authorization(425)— — (200)(356)(400)(425)(756)
Treasury stock acquired - net employee share-based compensation(46)— — (1)(41)(1)(46)(42)
Dividends paid to shareholders(210)(216)(217)(218)(214)(222)(426)(436)
Payment of debt— — — (500)— — — — 
Issuance of debt— 490 — — — 739 490 739 
Issuance of common stock - employee share options31 34 55 134 72 65 206 
Net cash provided by (used in) financing activities(650)308 (210)(864)(477)188 (342)(289)
Effect of exchange rate changes on cash(12)16 — (7)
Net increase (decrease) in cash50 79 (40)138 (58)26 129 (32)
Cash at beginning of period494 544 623 583 721 663 494 721 
Cash at end of period$544 $623 $583 $721 $663 $689 $623 $689 
Income taxes paid$15 $$396 $165 $58 $284 $17 $342 
Interest paid$60 $106 $60 $113 $59 $104 $166 $163 

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Glossary of Financial Measures and Description of Reportable Business Segments
The following measures are used by the Company’s management to evaluate financial performance against historical results, to establish performance targets on a consolidated basis, and for other reasons as discussed below.  In some cases, these measures are considered non-GAAP financial measures under applicable SEC rules because they are not displayed as separate line items in the consolidated financial statements or are not required to be disclosed in the notes to financial statements or, in some cases, include or exclude certain items not ordinarily included or excluded in the most comparable GAAP financial measure.
 
In the opinion of the Company’s management, a discussion of these measures provides investors, financial analysts, rating agencies and other financial statement users with a better understanding of the significant factors that comprise the Company’s periodic results of operations and how management evaluates the Company’s financial performance. 
 
Some of these measures exclude net realized investment gains (losses), net of tax, and/or net unrealized investment gains (losses), net of tax, included in shareholders’ equity, which can be significantly impacted by both discretionary and other economic factors and are not necessarily indicative of operating trends.
 
Other companies may calculate these measures differently, and, therefore, their measures may not be comparable to those used by the Company’s management.
 
Core income (loss) is consolidated net income (loss) excluding the after-tax impact of net realized investment gains (losses), discontinued operations, the effect of a change in tax laws and tax rates at enactment, and cumulative effect of changes in accounting principles when applicable.  Segment income (loss) is determined in the same manner as core income (loss) on a segment basis.  Management uses segment income (loss) to analyze each segment’s performance and as a tool in making business decisions.  Financial statement users also consider core income (loss) when analyzing the results and trends of insurance companies.  Core income (loss) per share is core income (loss) on a per common share basis.
 
Average shareholders’ equity is (a) the sum of total shareholders’ equity at the beginning and end of each of the quarters for the period presented divided by (b) the number of quarters in the period presented times two.  Adjusted shareholders’ equity is shareholders’ equity excluding net realized investment gains (losses), net of tax, net unrealized investment gains (losses), net of tax, included in shareholders’ equity for the periods presented and the effect of a change in tax laws and tax rates at enactment (excluding the portion related to net unrealized investment gains (losses)).  Adjusted average shareholders’ equity is (a) the sum of total adjusted shareholders’ equity at the beginning and end of each of the quarters for the period presented divided by (b) the number of quarters in the period presented times two.

Reconciliation of Shareholders’ Equity to Adjusted Shareholders’ Equity
As of
($ in millions)March 31, 2020June 30, 2020September 30, 2020December 31, 2020March 31, 2021June 30, 2021
Shareholders’ equity$25,204 $26,943 $27,849 $29,201 $28,269 $29,156 
Adjustments:
Net unrealized investment gains, net of tax, included in shareholders’ equity(1,785)(3,646)(3,812)(4,074)(2,817)(3,239)
Net realized investment (gains) losses, net of tax76 66 37 (11)(34)(81)
Impact of changes in tax laws and/or tax rates (1)— — — — — (8)
Adjusted shareholders’ equity$23,495 $23,363 $24,074 $25,116 $25,418 $25,828 
(1) Impact is recognized in the accounting period in which the change is enacted
Return on equity is the ratio of annualized net income (loss) to average shareholders’ equity for the periods presented.  Core return on equity is the ratio of annualized core income (loss) to adjusted average shareholders’ equity for the periods presented.  In the opinion of the Company’s management, these are important indicators of how well management creates value for its shareholders through its operating activities and its capital management. 

Underwriting gain (loss) is net earned premiums and fee income less claims and claim adjustment expenses and insurance-related expenses.  In the opinion of the Company’s management, it is important to measure the profitability of each segment excluding the results of investing activities, which are managed separately from the insurance business.  This measure is used to assess each segment’s business performance and as a tool in making business decisions.
 
A catastrophe is a severe loss designated a catastrophe by internationally recognized organizations that track and report on insured losses resulting from catastrophic events, such as Property Claim Services (PCS) for events in the United States and Canada.  Catastrophes can be caused by various natural events, including, among others, hurricanes, tornadoes and other windstorms, earthquakes, hail, wildfires, severe winter weather, floods, tsunamis, volcanic eruptions and other naturally-occurring events, such as solar flares. Catastrophes can also be man-made, such as terrorist attacks and other intentionally destructive acts including those involving nuclear, biological, chemical and radiological events, cyber events, explosions and destruction of infrastructure.  Each catastrophe has unique characteristics and catastrophes are not predictable as to timing or amount.  Their effects are included in net and core income and claims and claim adjustment expense reserves upon occurrence.  A catastrophe may result in the payment of reinsurance reinstatement premiums and assessments from various pools.  The Company’s threshold for disclosing catastrophes is primarily determined at the reportable segment level. If a threshold for one segment or a combination thereof is exceeded and the other segments have losses from the same event, losses from the event are identified as catastrophe losses in the segment results and for the consolidated results of the Company.  Additionally, an aggregate threshold is applied for international business across all reportable segments. The threshold for 2021 ranges from $20 million to $30 million of losses before reinsurance and taxes.
 
Net favorable (unfavorable) prior year loss reserve development is the increase or decrease in incurred claims and claim adjustment expenses as a result of the re-estimation of claims and claim adjustment expense reserves at successive valuation dates for a given group of claims, which may be related to one or more prior years.  In the opinion of the Company’s management, a discussion of loss reserve development is meaningful to
35

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Glossary of Financial Measures and Description of Reportable Business Segments
users of the financial statements as it allows them to assess the impact between prior and current year development on incurred claims and claim adjustment expenses, net and core income (loss), and changes in claims and claim adjustment expense reserve levels from period to period.
 
Combined ratio  For Statutory Accounting Practices (SAP), the combined ratio is the sum of the SAP loss and LAE ratio and the SAP underwriting expense ratio as defined in the statutory financial statements required by insurance regulators.  The combined ratio, as used in this financial supplement, is the equivalent of, and is calculated in the same manner as, the SAP combined ratio except that the SAP underwriting expense ratio is based on net written premiums and the underwriting expense ratio as used in this financial supplement is based on net earned premiums.  For SAP, the loss and LAE ratio is the ratio of incurred losses and loss adjustment expenses less certain administrative services fee income to net earned premiums as defined in the statutory financial statements required by insurance regulators. The loss and LAE ratio as used in this financial supplement is calculated in the same manner as the SAP ratio.  For SAP, the underwriting expense ratio is the ratio of underwriting expenses incurred (including commissions paid), less certain administrative services fee income and billing and policy fees and other, to net written premiums as defined in the statutory financial statements required by insurance regulators. The underwriting expense ratio as used in this financial supplement, is the ratio of underwriting expenses (including the amortization of deferred acquisition costs), less certain administrative services fee income and billing and policy fees, to net earned premiums.  Underlying combined ratio is the combined ratio adjusted to exclude the impact of prior year reserve development and catastrophes, net of reinsurance.
 
The combined ratio, loss and LAE ratio, and underwriting expense ratio are used as indicators of the Company’s underwriting discipline, efficiency in acquiring and servicing its business and overall underwriting profitability. A combined ratio under 100% generally indicates an underwriting profit. A combined ratio over 100% generally indicates an underwriting loss.
 
Other companies’ method of computing similarly titled measures may not be comparable to the Company’s method of computing these ratios.
 
Gross written premiums reflect the direct and assumed contractually determined amounts charged to policyholders for the effective period of the contract based on the terms and conditions of the insurance contract.  Net written premiums reflect gross written premiums less premiums ceded to reinsurers.
 
Book value per share is total common shareholders’ equity divided by the number of common shares outstanding.  Adjusted book value per share is total common shareholders’ equity excluding net unrealized investment gains and losses, net of tax, included in shareholders’ equity, divided by the number of common shares outstanding. In the opinion of the Company’s management, adjusted book value per share is useful in an analysis of a property casualty company’s book value per share as it removes the effect of changing prices on invested assets, (i.e., net unrealized investment gains (losses), net of tax) which do not have an equivalent impact on unpaid claims and claim adjustment expense reserves.
 
Total capital is the sum of total shareholders’ equity and debt.  Debt-to-capital ratio excluding net unrealized gain (loss) on investments, net of tax, included in shareholders’ equity is the ratio of debt to total capital excluding net unrealized investment gains and losses, net of tax, included in shareholders’ equity.  In the opinion of the Company’s management, the debt to capital ratio is useful in an analysis of the Company’s financial leverage.
 
Statutory capital and surplus represents the excess of an insurance company’s admitted assets over its liabilities, including loss reserves, as determined in accordance with statutory accounting practices.
 
Travelers has organized its businesses into the following reportable business segments:
 
Business Insurance - Business Insurance offers a broad array of property and casualty insurance and insurance-related services to its customers, primarily in the United States, as well as in Canada, the United Kingdom, the Republic of Ireland and throughout other parts of the world as a corporate member of Lloyd’s.  Business Insurance is organized as follows:  Select Accounts; Middle Market including Commercial Accounts, Construction, Technology, Public Sector Services, Oil & Gas, Excess Casualty, Inland Marine, Ocean Marine, and Boiler & Machinery; National Accounts; National Property and Other including National Property, Northland Transportation, Northfield, National Programs, and Agribusiness; and International including Global Services.  Business Insurance also includes Simply Business, a leading provider of small business insurance policies primarily in the United Kingdom that was acquired in August 2017, as well as Business Insurance Other, which primarily comprises the Company’s asbestos and environmental liabilities, and the assumed reinsurance and certain other runoff operations.
 
Bond & Specialty Insurance - Bond & Specialty Insurance provides surety, fidelity, management liability, professional liability, and other property and casualty coverages and related risk management services to its customers in the United States and certain specialty insurance products in Canada, the United Kingdom, the Republic of Ireland and Brazil (through a joint venture as described below), utilizing various degrees of financially-based underwriting approaches.  The range of coverages includes performance, payment and commercial surety and fidelity bonds for construction and general commercial enterprises; management liability coverages including directors’ and officers’ liability, employee dishonesty, employment practices liability, fiduciary liability and cyber risk for public corporations, private companies, not-for-profit organizations and financial institutions; professional liability coverage for a variety of professionals including, among others, lawyers and design professionals; and in the United States only, property, workers’ compensation, auto and general liability for financial institutions.
 
Bond & Specialty Insurance surety business in Brazil and Colombia is conducted through Junto Holding Brasil S.A. (Junto) and Junto Holding Latam S.A. in Brazil. The Company owns 49.5% of both Junto, a market leader in surety coverages in Brazil, and Junto Holding Latam S.A., a Colombian start-up surety provider. These joint venture investments are accounted for using the equity method and are included in “other investments” on the consolidated balance sheet.
 
Personal Insurance - Personal Insurance writes a broad range of property and casualty insurance covering individuals’ personal risks, primarily in the United States, as well as in Canada. The primary products of automobile and homeowners insurance are complemented by a broad suite of related coverages.

36


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