Form 6-K NICE Ltd. For: May 09
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E-mailSECURITIES AND EXCHANGE COMMISSION
WASHINGTON, D.C. 20549
FORM 6-K
REPORT OF FOREIGN PRIVATE ISSUER
PURSUANT TO RULE 13A-16 OR 15D-16 OF
THE SECURITIES EXCHANGE ACT OF 1934
For the month of April 2022 (Report No. 1)
Commission File Number: 0-27466
NICE LTD.
(Translation of Registrant’s Name into English)
13 Zarchin Street, P.O. Box 690, Ra’anana, Israel
(Address of Principal Executive Offices)
Indicate by check mark whether the registrant files or will file annual reports under cover of Form 20-F or Form 40-F.
Form 20-F ☒ Form 40-F ☐
Indicate by check mark if the registrant is submitting the Form 6-K in paper as permitted by Regulation S-T Rule 101(b)(1): ____
Indicate by check mark if the registrant is submitting the Form 6-K in paper as permitted by Regulation S-T Rule 101(b)(7): ____
CONTENTS
This Report on Form 6-K of NICE consists of the following documents, which are attached hereto and incorporated by reference herein:
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99.1
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NICE Actimize Named Best Suitability Product by the WealthBriefing European Awards 2022, dated April 4, 2022.
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99.2
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NICE Named Top Provider for Voice of the Customer by Metrigy, dated April 5, 2022.
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99.3
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NICE Investigate Surpasses Milestone of Supporting 4 Million Police Investigations in England and Wales with Cloud-Based Evidencentral Platform, dated April 6, 2022.
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99.4
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NICE Enlighten XO Awarded 2022 CUSTOMER Magazine Product of the Year Award, dated April 11, 2022.
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99.5
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NICE Actimize Positioned as Highest-Scoring Vendor Across Technology Excellence Metrics in 2022 Quadrant Knowledge Anti-Money Laundering Report, dated April 12, 2022.
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99.6
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NICE and Deutsche Telekom Global Business Announce Comprehensive Partnership to Bring the Power of CXone to Enterprises Across Europe, dated April 13, 2022.
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99.7
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NICE Named Overall Leader in Technology Excellence and Customer Impact in 2022 SPARK Matrix™ Speech Analytics Report, dated April 19, 2022.
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99.8
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NICE Actimize Cloud-Based SURVEIL-X Wins Market Surveillance Category in WATERS 2022 Sell-Side Technology Awards, dated April 20, 2022.
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99.9
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NICE Actimize Positioned as Intelligent Fraud Detection Leader by GigaOm, Achieving Highest Possible Scores in Ten Categories, dated April 28, 2022.
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SIGNATURES
Pursuant to the requirements of the Securities Exchange Act of 1934, the Registrant has duly caused this Report to be signed on its behalf by the undersigned, thereunto duly authorized.
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NICE LTD.
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Name:
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/s/ Tali Mirsky
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Title:
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Corporate VP, General Counsel and Corporate Secretary
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Dated:
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May 9, 2022 | ||
EXHIBIT INDEX
This Report on Form 6-K of NICE consists of the following documents, which are attached hereto and incorporated by reference herein:
Exhibit 99.1
NICE Actimize Named Best Suitability Product by the
WealthBriefing European Awards 2022
With its AI-powered financial crime and compliance solutions, NICE Actimize offers both
surveillance and anti-money laundering solutions supporting the wealth management segment
Hoboken, N.J., April 4, 2022 – NICE Actimize, a NICE (NASDAQ: NICE) business, was awarded the Best Suitability Product by WealthBriefing European Awards 2022 for its SURVEIL-X Suitability for Wealth and Insurance
solution. Additionally, NICE Actimize also received the Highly Commended accolade for the Compliance category which also includes its industry-leading anti-money laundering capabilities. Sponsored by WealthBriefing, a publication of Clearview
Financial Media and a leading global provider of business intelligence in the private banking and wealth management space, the awards program rewards achievement, top class performance, innovation, and a focus on the client experience.
NICE Actimize, which has successfully applied cloud, artificial intelligence, and advanced analytics to solving the Wealth Management
market’s critical compliance and suitability needs, offers a full range of capabilities that include the industry’s broadest range of trade and communications surveillance solutions in support of wealth management firms, in addition to KYC/CDD,
transaction monitoring and sanctions screening.
NICE Actimize’s award-winning SURVEIL-X Suitability
for Wealth and Insurance is a comprehensive AI-powered surveillance and suitability solution that builds on the capabilities of NICE Actimize’s industry-leading SURVEIL-X Holistic Conduct Surveillance suite. Already adopted by leading global financial services organizations, SURVEIL-X combines communications surveillance, sales practices & suitability, and Regulation Best Interest (Reg BI) surveillance in a single, integrated cloud-native platform. Instrumental to its success,
SURVEIL-X is a cloud native suite – providing easy onboarding and managed services, simple integrations with open API and industry-leading security protections.
A market leader in Anti-Money Laundering, NICE Actimize continues to make significant investments across its integrated AML suite, with a
focus on further incorporating artificial intelligence into all coverage areas so customers achieve the true benefits of machine learning and intelligent automation which include better detection, more efficient operations, and reduced cost of
compliance.
ClearView Financial Media’s CEO, and
Publisher of WealthBriefing, Stephen Harris, said, “These awards were independently and expertly judged solely on the basis of entrants’
submissions and their response to a number of specific questions, which were answered by focusing on the client experience rather than purely quantitative performance metrics. These awards recognize the very best operators in European wealth
management, with ‘independence,’ ‘integrity’ and ‘genuine insight’ the watchwords of the judging process - such that the awards truly reflect excellence in European wealth management.”
“Global momentum for suitability-focused regulatory
frameworks has grown. NICE Actimize has addressed this compliance challenge by
automating oversight and supervision of sales practices to reduce the risk exposure faced by financial services organizations,” said Chris Wooten, EVP, NICE. “Our financial markets compliance solutions reduce resource drain, while insulating firms from regulatory breaches, fines and reputational damage.”
The SURVEIL-X Suitability capabilities include complete data coverage, advanced detection scenarios, predictive analytics,
self-development & tuning, intelligent investigations, dashboards & visualization, and automated insights.
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For more information on NICE Actimize’s SURVEIL-X solutions, please click here.
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For more information on NICE Actimize’s anti-money laundering solutions, please click here.
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About NICE Actimize
NICE Actimize is the largest and broadest provider of financial crime, risk and compliance solutions for regional and global financial
institutions, as well as government regulators. Consistently ranked as number one in the space, NICE Actimize experts apply innovative technology to protect institutions and safeguard consumers’ and investors’ assets by identifying financial crime,
preventing fraud and providing regulatory compliance. The company provides real-time, cross-channel fraud prevention, anti-money laundering detection, and trading surveillance solutions that address such concerns as payment fraud, cybercrime,
sanctions monitoring, market abuse, customer due diligence and insider trading. Find us at www.niceactimize.com, @NICE_Actimize or Nasdaq: NICE.
About NICE
With NICE (Nasdaq: NICE), it’s never been easier for organizations of all sizes around the globe to create extraordinary customer
experiences while meeting key business metrics. Featuring the world’s #1 cloud native customer experience platform, CXone, NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center – and beyond.
Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, partner with NICE to transform - and elevate - every customer interaction. www.nice.com
Corporate Media Contact:
Cindy Morgan-Olson, +1 646 408 5896, NICE Actimize, [email protected], ET
Investors
Marty Cohen, +1 551 256 5354, [email protected], ET
Omri Arens, +972 3 763 0127, [email protected], CET
Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE’s marks,
please see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation
Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Wooten, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking
statements can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and
uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in economic and business conditions, including as a result of the
COVID-19 pandemic; competition; successful execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company's
products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to
maintain certain marketing and distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners;, cyber security attacks or other security breaches against the Company;
the effect of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more
detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in
this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.
Exhibit 99.2
NICE Named Top Provider for Voice of the Customer by Metrigy
NICE VoC customers achieved measurable improvements in business metrics including revenue increase, cost
decrease, and agent efficiency improvement
Hoboken, N.J., April 5, 2022 – NICE (Nasdaq: NICE) announced today that it has been recognized as a 2022 MetriStar Top Provider in the Voice of the Customer (VoC) category, among a field of 16 providers. NICE was named a Top Provider based on its superior customer ratings and
customer-documented quantitative metrics demonstrating business success powered by the use of NICE VoC products and services. For a complimentary copy of the report, please click here.
According to the Metrigy report, NICE VoC success group customers achieved the following results across four business metrics:
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Revenue increase of 35.8%
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Cost decrease of 15.3%
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Customer rating improvement of 35.5%
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Agent efficiency improvement of 32.8%
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“A top 10 trend in customer service is Voice of the Customer. Various departments, including customer service, sales, marketing and
product development, are using voice-of-the-customer programs and analysis to make decisions, coach employees and improve products and services,” stated Robin Gareiss, Metrigy CEO & Principal Analyst.
Gareiss continued, “Among a
crowded field, NICE CXone Feedback Management is noteworthy for real-time feedback – from any channel – delivered straight from customer analytics to the agent, giving them the insight to resolve urgent issues of the day. Agents can also examine
performance over time and compare to others to work on long-term trending. Further, NICE VoC leverages AI to examine all customer interactions to identify how to improve important feedback metrics, such as Net Promoter Score (NPS) and Customer
Satisfaction (CSAT).”
Barry Cooper, President, NICE
Workforce and Customer Experience Group, commented, “NICE is honored to be recognized as a Metrigy Top Provider for VoC based on our customers’ positive sentiment and success in increasing revenue, decreasing costs, boosting ratings like
NPS and CSAT, and increasing agent efficiency. These outstanding business outcomes from using NICE VoC reflect our continued commitment to delivering customer feedback innovations – like real-time agent guidance, Enlighten AI Feedback, and
automated closed loop actions – that power digitally-fluent experiences and make customers and agents feel valued and understood.”
About The Study and Metrigy
Metrigy conducted the global Customer Experience
MetriCast 2022 research study for the MetriStar report in November and December 2021 and surveyed 1,846 CX leaders from organizations headquartered in 10 countries from three regions (North America, Europe, Asia-Pacific). For a complimentary copy
of the report, click here.
Metrigy is an innovative research firm focusing on the rapidly changing areas of Unified Communications & Collaboration (UCC),
digital workplace, digital transformation, and Customer Experience (CX)/contact center—along with several related technologies. Metrigy delivers strategic guidance and informative content, backed by primary research metrics and analysis, for
technology providers and enterprise organizations.
NICE Voice of the Customer powers enterprises to combine and analyze millions of customer interactions, solicited feedback, and operational data to uncover blind spots, increase customer satisfaction, and improve agent
performance. A world-leading Voice of the Customer solution for organizations that rely on the strategic value of the contact center, NICE Voice of the Customer enables companies of all sizes across the globe to act on feedback and transform the
customer experience at scale. A holistic solution unified with CXone and the
NICE portfolio, NICE Voice of the Customer delivers superior analytics to operationalize feedback on the frontline and across the comprehensive customer journey.
About NICE
With NICE (Nasdaq: NICE), it’s never been easier for organizations of all sizes around the globe to create extraordinary customer
experiences while meeting key business metrics. Featuring the world’s #1 cloud native customer experience platform, CXone, NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center – and beyond.
Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, partner with NICE to transform - and elevate - every customer interaction. www.nice.com.
Corporate Media Contact
Christopher Irwin-Dudek, +1 201 561 4442, [email protected], ET
Investors
Marty Cohen, +1 551 256 5354, [email protected], ET
Omri Arens, +972 3 763 0127, [email protected], CET
Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE’s marks,
please see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation
Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Cooper, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking
statements can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and
uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in economic and business conditions, including as a result of the
COVID-19 pandemic; competition; successful execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company's
products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to
maintain certain marketing and distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners;, cyber security attacks or other security breaches against the Company;
the effect of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more
detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in
this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.
Exhibit 99.3
NICE Investigate Surpasses Milestone of Supporting 4 Million Police
Investigations in England and Wales with Cloud-Based Evidencentral Platform
A substantial number of UK police forces now use NICE’s market-leading digital evidence
management solution to digitally transform the criminal justice process
Hoboken, N.J., April 6, 2022 – NICE (Nasdaq: NICE) today announced that police forces across England and Wales have
used NICE Investigate to manage more than 4 million investigations
involving millions of digital evidence items. Powered by NICE’s cloud-based Evidencentral platform, NICE Investigate helps police forces digitally transform how digital evidence and investigations are managed to reveal the truth in digital evidence and close cases faster.
Chris Wooten, Executive Vice President,
NICE, commented, “Crime-solving is about finding the truth, and that hinges on digital evidence. But with digital evidence residing in so many different systems
and places, investigators waste enormous amounts of time searching for, collecting, copying and analyzing it, and shuttling it from place to place. NICE Investigate eliminates these manual processes that slow investigators down so they can put
their time to better use doing the work they signed up to do – solving cases.”
NICE Investigate is helping police forces around
the world work toward reducing crime and achieving cost-savings and efficiency gains through digital transformation of the end-to-end criminal justice process. As a one-stop solution for digital evidence management, NICE Investigate improves
operational efficiency by enabling investigators to collect evidence through a single login. NICE Investigate automatically pulls digital evidence from integrated systems into electronic case folders to jump-start case building. Investigators can also share digital case files with the Crown Prosecution Service and other justice partners electronically as well.
Benefits reported by police forces include:
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Significant efficiency gains through automated case building,
and the ability to automatically pull digital evidence into digital case folders. NICE Investigate also eliminates a myriad of other manual tasks involved in managing digital evidence (such as copying evidence onto CDs, DVDs and USB
drives).
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Time savings from reductions in trips to collect evidence
(one police force eliminated 4,500 weekly trips). Evidence can be collected in a fraction of the time, and without tying up officers in travel.
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Digital evidence can also be shared faster with the Crown
Prosecution Service through fully digital means. One police force reported that the time it takes to share evidence has been reduced from 3-5 days to hours.
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Reduced risk to victims due to earlier charging decisions and
higher remand rates, resulting from the ability to obtain, review and share digital evidence quickly and effectively.
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Better community engagement in crime-fighting by digitally
transforming how citizens and businesses share digital evidence. Over 5,500 UK businesses have registered their CCTV cameras with NICE Investigate, with 9,000 more invited and pending registration.
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To learn more about NICE’s digital transformation
solutions for Public Safety and Justice, visit the NICE website by clicking here or email [email protected] for more information.
NICE Public Safety & Justice
With over 3,000 customers and 30 years of experience, NICE
helps all types of public safety and criminal justice agencies, from emergency communications and law enforcement to prosecutors and courts, digitally transform how they manage digital evidence and data from beginning to end, to get to the
truth faster. NICE’s Evidencentral platform features an ecosystem of integrated technologies that bring data together to give a single view of the truth, enabling public safety and justice agencies to do what they do better – whether it’s
responding to incidents, investigating and building cases, or prosecuting crimes. With comprehensive digital transformation solutions that can be deployed across entire counties and states, NICE also helps everyone work better together, so
justice flows more smoothly, from incident to court. https://www.nicepublicsafety.com/evidencentral
About NICE
With NICE (Nasdaq: NICE), it’s never been easier for organizations of all sizes around the globe to create extraordinary customer
experiences while meeting key business metrics. Featuring the world’s #1 cloud native customer experience platform, CXone, NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center – and beyond.
Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, partner with NICE to transform - and elevate - every customer interaction. www.nice.com
Corporate Media Contact
Christopher Irwin-Dudek, +1 201 561 4442, [email protected], ET
Investors
Marty Cohen, +1 551 256 5354, [email protected], ET
Omri Arens, +972 3 763 0127, [email protected], CET
Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE’s
marks, please see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation
Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Wooten, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking
statements can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and
uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in economic and business conditions, including as a result of the
COVID-19 pandemic; competition; successful execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company's
products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to
maintain certain marketing and distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners;, cyber security attacks or other security breaches against the Company;
the effect of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more
detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in
this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.
Exhibit 99.4
NICE Enlighten XO Awarded 2022 CUSTOMER Magazine
Product of the Year Award
Enlighten XO is honored for continued innovation uniquely using data and purpose-built AI to
create smart self-service
Hoboken, N.J., April 11, 2022 – NICE (Nasdaq: NICE) today announced that TMC, a global, integrated media company, has named NICE Enlighten XO as a 2022 CUSTOMER Product of the Year Award winner. The 2022 CUSTOMER Product of the Year Award recognizes vendors advancing the call center, CRM, and teleservices industries one solution
at a time. The award highlights products that enable their clients to meet and exceed the expectations of their customers.
Unique in the market, NICE Enlighten XO analyzes historical voice and text conversations to identify the best automation
opportunities and the training data needed to build smart self-service, including the top intents, ideal resolution steps, and optimal conversational flows. These insights take the guesswork out of self-service development and replace it with
a data-driven approach to automate and fully resolve even the most complex interactions. As a result, organizations drastically improve self-service success with any chatbot, virtual customer assistant, and self-service application.
"NICE is taking our long-standing Workforce Engagement
Management leadership to a whole new level," said Barry Cooper, NICE Workforce and Customer Experience Group president. "With Enlighten XO, we're rapidly improving chatbots and virtual agents by allowing them to learn directly from the optimal interactions of top-performing human agents.
We're excited to reinvent how self-service gets built and accelerate our customer's digital transformation."
"On behalf of both TMC and CUSTOMER magazine, it is my
pleasure to honor NICE with a 2022 Product of the Year Award," said Rich Tehrani, CEO, TMC. "Its Enlighten XO solution has proven deserving of this elite status, and I look forward to continued innovation from NICE in 2023 and beyond."
To learn how organizations are building smart
self-service fast, please visit our website for videos, demos, and expert articles: www.nice.com/xo
About CUSTOMER Magazine
TMC’s CUSTOMER magazine premiered in September 2012 and is the industry’s new, definitive source for news, product information, and strategies for
communications that engage customers and potential customers. Each issue of CUSTOMER includes news and insights on the latest developments in agent training, analytics, ERP, IVR, social CRM solutions,
mobile apps, workforce management and more. Please visit http://customer.tmcnet.com for more information and follow on Facebook, LinkedIn and Twitter, @tmcnet.
About NICE
With NICE (Nasdaq: NICE), it’s never been easier for organizations of all sizes around the globe to create extraordinary customer
experiences while meeting key business metrics. Featuring the world’s #1 cloud native customer experience platform, CXone, NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center – and beyond.
Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, partner with NICE to transform - and elevate - every customer interaction. www.nice.com
Corporate Media Contact
Christopher Irwin-Dudek, +1 201 561 4442, [email protected], ET
Investors
Marty Cohen, +1 551 256 5354, [email protected], ET
Omri Arens, +972 3 763 0127, [email protected], CET
Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE’s
marks, please see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities
Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Cooper, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such
forward-looking statements can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of
risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in economic and business conditions, including as a
result of the COVID-19 pandemic; competition; successful execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for
the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share;
an inability to maintain certain marketing and distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners;, cyber security attacks or other security breaches
against the Company; the effect of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission
(the “SEC”). For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The
forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.
Exhibit 99.5
NICE Actimize Positioned as Highest-Scoring Vendor Across
Technology Excellence Metrics in 2022 Quadrant Knowledge
Anti-Money Laundering Report
Using AI and Machine Learning, NICE Actimize’s solution optimizes detection models and
uses predictive analytics to identify and prioritize suspicious alerts
Hoboken, N.J., April 12, 2022 – NICE Actimize, a NICE (NASDAQ: NICE) business, has been ranked by global advisory and consulting firm Quadrant Knowledge Solutions as the highest-scoring AML
solutions vendor across Technology Excellence metrics in its recently released 2022 “SPARK Matrix™ Anti-Money Laundering (AML) Solution” report. The Quadrant
Knowledge Solutions study, which provides competitive analysis and a ranking of the leading anti-money laundering vendors in the form of its proprietary SPARK Matrix, scored NICE Actimize and its consolidated Anti-Money Laundering solutions highest across technology excellence.
Marking the third consecutive year for NICE Actimize’s leadership in the Quadrant Knowledge Solutions SPARK Matrix™ for AML, a complimentary copy of the 2022 report may be downloaded by clicking here.
Positioning NICE Actimize as a 2022 top performer and
technology leader in the global anti-money laundering solutions market, Quadrant Knowledge noted, “NICE Actimize's AML solutions provide a customizable alert and case lifecycle management ecosystem enabling users to build flexible
alert workbench views per the organizational alert management policies.”
According to the Quadrant Knowledge Solutions report, “NICE Actimize is also developing its network analytics, identity resolution
and data intelligence offerings and planning launches of new solutions that will enhance its onboarding capability and drive a greater understanding of entities and their risk. NICE Actimize plans to take a truly entity-centric approach by
delivering a single trust score for customers derived from data across the whole organization.”
The report also said, “Using AI and Machine Learning, the solution creates intelligent peer segments, optimizes detection models to
aid detection accuracy and uses predictive analytics to identify and prioritize truly suspicious alerts, sending high-risk alerts to the right team at the right time and ensuring effective outcomes and accurate SAR filings.
“With its analytical AML solution, NICE Actimize offers comprehensive features such as configured alert prioritization via getNEXT,
advanced BI reporting, unique identity resolution, and more. The company is well-equipped to handle AML issues and new and evolving threats, backed up by a wide range of AI and ML capabilities, including suspicious cryptocurrency activity or
transactions, correspondent banking, and trade-based money laundering,” said Pradnya Gugale, Analyst, Quadrant Knowledge Solutions. “With its
overall solution offering, robust roadmap, strong customer value proposition, and domain expertise, NICE Actimize has received strong ratings across the parameters of technology excellence and customer impact and has retained its leadership
position in the SPARK Matrix: Anti-Money Laundering (AML), 2022.”
“NICE Actimize’s advanced anti-money laundering
solutions protect financial services organizations by providing a single integrated view of customer risk for more precise customer lifecycle risk management,” said Craig Costigan, CEO, NICE Actimize. “Our AML solutions bring together AI, machine learning and robotic process automation (RPA) to
enable end-to-end coverage to more effectively monitor suspicious activity while ensuring our customers are always up-to-date with regulatory compliance requirements.”
The Quadrant Knowledge report analysis stated, “Some
of the differentiators of NICE Actimize’s AML product include predictive scoring for prioritization of high-risk alerts that will result in a SAR and identification of false-positive indicators; advanced segmentation to automatically and
intelligently separate the bank's account and customer populations based on homogeneous activity to aid detection threshold allocation corresponding to the risk and activity level of each segment.”
Additionally, the report stated, “In terms of reporting, NICE Actimize offers extensive model change documentation, including details
on the type, time of deployment, and impact. It also enhances quick auditability with a snapshot view of the customer at any point in time throughout their lifecycle.”
For additional information: please read more about NICE
Actimize’s anti-money laundering suite here.
About Quadrant Knowledge Solutions
Quadrant Knowledge Solutions is a global advisory and
consulting firm focused on helping clients in achieving business transformation goals with Strategic Business and Growth advisory services. At Quadrant Knowledge Solutions, our vision is to become an integral part of our client’s business as
a strategic knowledge partner. Our research and consulting deliverables are designed to provide comprehensive information and strategic insights for helping clients formulate growth strategies to survive and thrive in ever-changing business
environments. For more available research, please visit https://quadrant-solutions.com/market-research/
About NICE Actimize
NICE Actimize is the largest and broadest provider of financial crime, risk and compliance solutions for regional and global
financial institutions, as well as government regulators. Consistently ranked as number one in the space, NICE Actimize experts apply innovative technology to protect institutions and safeguard consumers’ and investors’ assets by identifying
financial crime, preventing fraud and providing regulatory compliance. The company provides real-time, cross-channel fraud prevention, anti-money laundering detection, and trading surveillance solutions that address such concerns as payment
fraud, cybercrime, sanctions monitoring, market abuse, customer due diligence and insider trading. Find us at www.niceactimize.com, @NICE_Actimize or Nasdaq: NICE.
About NICE
With NICE (Nasdaq: NICE), it’s never been easier for organizations of all sizes around the globe to create extraordinary customer
experiences while meeting key business metrics. Featuring the world’s #1 cloud native customer experience platform, CXone, NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center – and beyond.
Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, partner with NICE to transform - and elevate - every customer interaction. www.nice.com.
Corporate Media Contact:
Cindy Morgan-Olson, +1 646 408 5896, NICE Actimize, [email protected], ET
Investors
Marty Cohen, +1 551 256 5354, [email protected], ET
Omri Arens, +972 3 763 0127, [email protected], CET
Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE’s
marks, please see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities
Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Costigan, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such
forward-looking statements can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of
risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in economic and business conditions, including as a
result of the COVID-19 pandemic; competition; successful execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for
the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share;
an inability to maintain certain marketing and distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners;, cyber security attacks or other security breaches
against the Company; the effect of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission
(the “SEC”). For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The
forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.
Exhibit 99.6
NICE and Deutsche Telekom Global Business Announce Comprehensive
Partnership to Bring the Power of CXone to Enterprises Across Europe
The alliance enables companies across the continent to deliver frictionless, digital self-service and
agent-assisted experiences with CXone
Hoboken, N.J., April 13, 2022 – NICE (Nasdaq: NICE) today announced a partnership with Deutsche Telekom Global Business, Deutsche Telekom’s affiliate offering telecommunications and connectivity solutions to businesses of all sizes including the public sector. As part of the
collaboration, Deutsche Telekom Global Business is now offering the CXone portfolio of industry-leading digital and agent-assisted CX solutions in Europe.
Today, the ability to work from anywhere is an aspect critical for both employees and companies. With NICE CXone, Deutsche Telekom
Global Business customers gain access to the world’s #1 cloud native customer experience platform enabling the flexible provision of exceptional, frictionless, digital self-service and agent-assisted customer service. Deutsche Telekom Global
Business is integrating the NICE CXone CCaaS platform and its applications in the communications projects it launches. Its clients can benefit from CXone’s comprehensive features in an easy-access cloud environment while optimizing and
streamlining infrastructure costs and providing a flexible, scalable and secure payment model.
Among the capabilities offered by way of this partnership include Conversational AI and Chatbots that allow for more natural,
personalized assistance as well as Workforce and Quality Management solutions that power improved agent efficiency and drive positive experiences for agents and customers alike. Also included is the automated speech-recognition assistance
offering which speeds up resolution times and avoids long queues and waiting times.
“This agreement strengthens our commitment to offering our clients advanced communications services and, specifically, innovative
AI-driven capabilities for the contact center, within a robust, solid, agile and highly operative cloud infrastructure,” commented Javier del Río,
Sales Expert at Deutsche Telekom Global Business Iberia.
Paul Jarman, NICE CXone CEO,
said, “This partnership is yet another reflection of NICE CXone’s fast growing international footprint and we’re very pleased to collaborate with Deutsche Telekom Global Business on enabling companies in Europe to build relationships that last.
With its purpose-built CX AI and native open cloud foundation, CXone enables organizations of all sizes to drive frictionless, end-to-end service experiences across the entire customer journey."
About Deutsche Telekom Global Business
Deutsche Telekom Global Business is the international subsidiary of Deutsche Telekom Group that offers telecom and connectivity
services for business customers and the public sector. Deutsche Telekom is a leading operator in Europe with more than 178 million mobile services customers, 28 million landlines, 20 million broadband lines, and nearly 220,000 employees
worldwide. Deutsche Telekom Global Business was conceived as a strategic partner to companies in the development of telecom solutions and infrastructures. The company is present in more than 25 markets around the world with roughly 3,000
employees globally. Its portfolio of solutions and services is highly focused on communications as the main driver of digitization, placing strategic consulting at the center of its business model. These include secure network solutions with
international reach, such as SD-WAN, LAN services, and end-to-end UCC for companies, in addition to global connectivity solutions, which lay the groundwork for the successful digitization of any industry.
About NICE
With NICE (Nasdaq: NICE), it’s never been easier for organizations of all sizes around the globe to create extraordinary customer
experiences while meeting key business metrics. Featuring the world’s #1 cloud native customer experience platform, CXone, NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center – and beyond.
Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, partner with NICE to transform - and elevate - every customer interaction. www.nice.com
Corporate Media Contact
Christopher Irwin-Dudek, +1 201 561 4442, [email protected], ET
Investors
Marty Cohen, +1 551 256 5354, [email protected], ET
Omri Arens, +972 3 763 0127, [email protected], CET
Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE’s
marks, please see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities
Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Jarman, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such
forward-looking statements can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of
risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in economic and business conditions, including as a
result of the COVID-19 pandemic; competition; successful execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for
the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share;
an inability to maintain certain marketing and distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners;, cyber security attacks or other security breaches
against the Company; the effect of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission
(the “SEC”). For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The
forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.
Exhibit 99.7
NICE Named Overall Leader in Technology Excellence and Customer Impact in
2022 SPARK Matrix™ Speech Analytics Report
NICE CX Analytics recognized for improving blended self and human service experiences with AI purpose-built
solutions for CX
Hoboken, N.J., April 19, 2022 –
NICE (Nasdaq: NICE) announced today that it has been recognized as the overall leader by Quadrant Knowledge Solutions in the 2022 SPARK Matrix for Speech Analytics report. The Quadrant Knowledge Solutions
report, which provides market insights, competitive evaluation, and rankings for 17 vendors, gave NICE the highest ratings in both the technology excellence and customer impact performance parameters. The report acknowledged NICE CX Analytics’ key differentiators including “rapid time to value with out-of-the-box Enlighten AI solutions and use cases that include
purpose-built AI technologies that are embedded into the NICE CX suite of applications and processes for real-time impact.” For a complimentary copy of the report, click here.
Acknowledging NICE’s leadership, the Quadrant Knowledge Solutions report cited “NICE is the interaction analytics (IA) market
share leader and offers expertise with a diverse, global customer base across various sets of industries for improving customer satisfaction, optimizing efficiencies, increasing sales effectiveness, demonstrating compliance, and more.”
Importantly, the report also pointed to the company’s focus on accelerating digital transformation, with “next-gen digital self-service applications developed from an organization’s agent-assisted interactions.”
"NICE, with its comprehensive technology for speech analytics, has received highest ratings across the parameters of technology
excellence and customer impact in the 2022 SPARK Matrix of the speech analytics market", states Sofia Ali, Analyst at Quadrant Knowledge
Solutions. "NICE's out-of-the-box Enlighten AI solutions’ purpose-built AI technologies are embedded into the NICE CX suite of applications and processes for real-time impact. It is also a leading provider in the interaction
analytics (IA) market where it offers expertise to a diverse, global customer base across multiple industries for [improving customer satisfaction, optimizing efficiencies, increasing sales effectiveness, demonstrating compliance, and more
–With its robust technology platform, comprehensive functional capabilities, and compelling product strategy and roadmap, NICE is well-positioned to continue its lead and expand its market share in the global speech analytics market", she
added.
“Navigating the path to a frictionless reality in the digital age demands the use of data and AI to stay ahead of consumers’
evolving expectations. Analytics is the compass enabling organizations to create the kind of friction-free processes consumers prefer,” said Barry
Cooper, President, NICE Workforce and Customer Experience Group. “We’re delighted to see this SPARK Matrix report acknowledge our expertise and innovation in analyzing and transforming data into insights that make a difference.”
The 2022 SPARK Matrix™ for Speech Analytics report also referred to NICE’s geographical leadership, citing its “strong customer
base, including some of the leading brands across industry verticals such as financial services, telecommunications, healthcare, travel, and hospitality. In terms of geographical presence, NICE has a commanding presence over the American
region, followed by the European Union, the Middle East, and Africa. It also has a significant presence in the Asia Pacific region.” The report also noted the ease of use of NICE’s single analytics platform that offers deep analysis and quick
visual insights.
About Quadrant Knowledge Solutions
Quadrant Knowledge Solutions is a global advisory and consulting firm, which mainly focuses on helping clients and allows them to achieve business transformation goals with Strategic
Business and Growth advisory services. At Quadrant Knowledge Solutions, our vision is to become an integral part of our client’s business as a strategic knowledge partner. Our research and consulting deliverables are designed to provide
comprehensive information and strategic insights for helping clients formulate growth strategies to survive and thrive in ever-changing business environments. For more available research, please visit https://quadrant-solutions.com/market-research/
About NICE
With NICE (Nasdaq: NICE), it’s never been easier for organizations of all sizes around the globe to create extraordinary customer
experiences while meeting key business metrics. Featuring the world’s #1 cloud native customer experience platform, CXone, NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center – and
beyond. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, partner with NICE to transform - and elevate - every customer interaction. www.nice.com
Corporate Media Contact
Christopher Irwin-Dudek, +1 201 561 4442, [email protected], ET
Investors
Marty Cohen, +1 551 256 5354, [email protected], ET
Omri Arens, +972 3 763 0127, [email protected], CET
Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE’s
marks, please see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities
Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Cooper, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such
forward-looking statements can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of
risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in economic and business conditions, including as a
result of the COVID-19 pandemic; competition; successful execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand
for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market
share; an inability to maintain certain marketing and distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners;, cyber security attacks or other security
breaches against the Company; the effect of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange
Commission (the “SEC”). For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The
forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.
Exhibit 99.8
NICE Actimize Cloud-Based SURVEIL-X Wins Market Surveillance Category in
WATERS 2022 Sell-Side Technology Awards
NICE Actimize’s SURVEIL-X AI-powered holistic surveillance suite fights
misconduct, reduces risk and lowers costs for sell-side financial services organizations
Hoboken, N.J., April 20, 2022 – NICE Actimize, a NICE (NASDAQ: NICE) business, has been chosen as the winner in the Market Surveillance category in the prestigious WATERS Sell-Side Magazine 2022
Technology Awards competition, determined by a judged voting process led by the publication’s editorial team. NICE Actimize was specifically honored for its SURVEIL-X Holistic Conduct Surveillance, the industry’s leading AI-powered true
holistic surveillance solutions suite.
“In a highly competitive category, NICE Actimize was once again recognized by our judging panel as the leading provider of market
surveillance solutions for the past year,” said Victor Anderson, global content director, WatersTechnology. “The innovation presented by
NICE Actimize, and its SURVEIL-X suite addresses a broad range of functionality that is critical to the sell-side, contributes to reduced risk and meets their regulatory mandates. Congratulations to NICE Actimize on this prestigious
recognition.”
NICE Actimize’s SURVEIL-X Holistic Surveillance suite, which analyzes and correlates all trade-related data, includes over 150
out-of-the-box models, covers 25 asset classes, and monitors 12 communication types. Taking trade surveillance to a new level, SURVEIL-X provides surveillance coverage for regulatory needs across demanding global requirements.
“We continue to make significant investments across our entire compliance and surveillance portfolio,” said Chris Wooten, Executive Vice President, NICE. “As we work to fight misconduct, meet ever-changing regulatory requirements and reduce risk to
financial services organizations, our customers can expect continued advancements.”
About the Sell-Side Technology Awards
Hosted by WatersTechnology, the Sell-Side Technology Awards recognize the leading technologies and third-party vendors in their
area of expertise, through an auditable and transparent methodology developed and managed by WatersTechnology’s senior journalists, headed by Victor Anderson, global content director of WatersTechnology.
About NICE Actimize
NICE Actimize is the largest and broadest provider of financial crime, risk and compliance solutions for regional and global
financial institutions, as well as government regulators. Consistently ranked as number one in the space, NICE Actimize experts apply innovative technology to protect institutions and safeguard consumers’ and investors’ assets by
identifying financial crime, preventing fraud and providing regulatory compliance. The company provides real-time, cross-channel fraud prevention, anti-money laundering detection, and trading surveillance solutions that address such
concerns as payment fraud, cybercrime, sanctions monitoring, market abuse, customer due diligence and insider trading. Find us at www.niceactimize.com,
@NICE_Actimize or Nasdaq: NICE.
About NICE
With NICE (Nasdaq: NICE), it’s never been easier for organizations of all sizes around the globe to create extraordinary customer
experiences while meeting key business metrics. Featuring the world’s #1 cloud native customer experience platform, CXone, NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center – and
beyond. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, partner with NICE to transform - and elevate - every customer interaction. www.nice.com
Corporate Media Contact:
Cindy Morgan-Olson, +1 646 408 5896, NICE Actimize, [email protected], ET
Investors
Marty Cohen, +1 551 256 5354, [email protected], ET
Omri Arens, +972 3 763 0127, [email protected], CET
Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of
NICE’s marks, please see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities
Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Wooten, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such
forward-looking statements can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number
of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in economic and business conditions, including
as a result of the COVID-19 pandemic; competition; successful execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in
demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of
market share; an inability to maintain certain marketing and distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners;, cyber security attacks or other
security breaches against the Company; the effect of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and
Exchange Commission (the “SEC”). For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form
20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.
Exhibit 99.9
NICE Actimize Positioned as Intelligent Fraud Detection Leader
by GigaOm, Achieving Highest Possible Scores in Ten Categories
NICE Actimize received highest possible scores in data management, machine learning
types and lifecycle, fraud types, design & management, tool interface, and partner network & customization
Hoboken, N.J., April 28, 2022 – NICE Actimize, a NICE business (Nasdaq: NICE) today announced that it has been positioned as a
Leader and Fast Mover in intelligent fraud detection by GigaOm, a leading global research and advisory firm. Positioning NICE Actimize as a Leader in its recent report titled, "GigaOm Radar for Intelligent Fraud Detection in Financial
Transactions," the report also showed NICE Actimize as the singular, high-scoring platform-focused provider, with GigaOm’s “Platform Play” report axis designed to display a broader platform focus and commitment to a stronger feature set. To download a complimentary copy of the report, please click here.
NICE Actimize received the highest scores possible in seven out of eight areas in the Key Criteria category and the highest scores possible across three relevant areas in the Deployment Model category,
highlighting its strengths in SaaS and Public Cloud. In the Key Criteria category, NICE Actimize's IFM-X Enterprise Fraud solution received the highest score possible in data management, machine learning types, machine learning lifecycle,
fraud types, design & management, tool interface, and partner network & customization.
Stated Michael Azoff, GigaOm analyst and author of the report, “NICE Actimize is a major technology company specializing in financial crime and compliance and its
end-to-end IFM-X enterprise fraud management platform continues to offer powerful capabilities in anti-fraud; it performed exceptionally well in our analysis and was rated inside the Leader circle.”
Within NICE Actimize's vendor profile, the GigaOm Intelligent Fraud Detection report stated, “The breadth of technology brought to bear is outstanding, from combining data feeds out of the integrated
marketplaces, to building models by combining rules, ML, and advanced analytics. NICE Actimize can model one of the broadest ranges of fraud types on the market. NICE Actimize has a significant market footprint which, combined with its
wide range of external data feed services, gives it high visibility into fraud patterns across clients globally.”
“NICE Actimize is dedicated to infusing advanced analytics across the entire client risk lifecycle,” said Craig Costigan, CEO, NICE Actimize. “Our solutions provide
access to a wide variety of data sources for a comprehensive understanding of customers and their associated risk, making our fraud solutions industry leaders. Our innovative, flexible fraud platform leverages artificial
intelligence-based solutions to meet the challenges of the ever-changing fraud landscape while lowering total cost of ownership.”
The GigaOm report also noted, “NICE Actimize leverages collective intelligence from across the industry using federated learning to create model features and further
optimize models; as well as ascertain new and emerging threats across their client portfolio. Furthermore, this broad set of collective intelligence fuels industry trained models, that provide coverage and value to a client on day one.
These models are re-trained over time based on client live data streams. NICE Actimize with its broad coverage is able to provide a cross-industry view of risk through easy-to-use dashboards, so fraud detection leaders can benchmark
against trends as well as adapt to new potential threats.”
Additional assets:
| • |
For NICE Actimize's IFM-X Enterprise Fraud platform, please click here.
|
| • |
For NICE Actimize New Account Fraud, please click here.
|
| • |
For the NICE Actimize X-Sight Marketplace financial crime ecosystem, please click here.
|
About NICE Actimize
NICE Actimize is the largest and broadest provider of financial crime, risk and compliance solutions for regional and global financial institutions, as well as government regulators. Consistently ranked as
number one in the space, NICE Actimize experts apply innovative technology to protect institutions and safeguard consumers’ and investors’ assets by identifying financial crime, preventing fraud and providing regulatory compliance. The
company provides real-time, cross-channel fraud prevention, anti-money laundering detection, and trading surveillance solutions that address such concerns as payment fraud, cybercrime, sanctions monitoring, market abuse, customer due
diligence and insider trading. Find us at www.niceactimize.com, @NICE_Actimize or Nasdaq: NICE.
About NICE
With NICE (Nasdaq: NICE), it’s never been easier for organizations of all sizes around the globe to create extraordinary customer experiences while meeting key business metrics. Featuring the world’s #1 cloud
native customer experience platform, CXone, NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center – and beyond. Over 25,000 organizations in more than 150 countries, including over 85
of the Fortune 100 companies, partner with NICE to transform - and elevate - every customer interaction. www.nice.com
Corporate Media Contact:
Cindy Morgan-Olson, +1 646 408 5896, NICE Actimize, [email protected]
Investors
Marty Cohen, +1 551 256 5354, [email protected], ET
Omri Arens, +972 3 763 0127, [email protected], CET
Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list
of NICE’s marks, please see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the
statements by Mr. Costigan, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be identified by terms such as “believe,”
“expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or
performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in economic and business conditions, including as a result of the COVID-19 pandemic; competition; successful
execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop
and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and
distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners;, cyber security attacks or other security breaches against the Company; the effect of newly
enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed
description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in
this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.
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