Form 6-K NICE Ltd. For: Mar 06

SECURITIES AND EXCHANGE COMMISSION

WASHINGTON, D.C.  20549

 

FORM 6-K

 

REPORT OF FOREIGN PRIVATE ISSUER

PURSUANT TO RULE 13A-16 OR 15D-16 OF

THE SECURITIES EXCHANGE ACT OF 1934

 

For the month of February 2019 (Report No. 1)

Commission File Number: 0-27466

NICE LTD.

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13 Zarchin Street, P.O. Box 690, Ra'anana, Israel

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Indicate by check mark whether the registrant files or will file annual reports under cover of Form 20-F or Form 40-F.

 

Form 20-F x Form 40-F ☐

 

Indicate by check mark if the registrant is submitting the Form 6-K in paper as permitted by Regulation S-T Rule 101(b)(1): ____

 

Indicate by check mark if the registrant is submitting the Form 6-K in paper as permitted by Regulation S-T Rule 101(b)(7): ____

 

CONTENTS

 

This Report on Form 6-K of NICE consist of the following document, which is attached hereto and incorporated by reference herein:

 

99.1 NICE to Present the Future of Contact Centers at CCW 2019, dated February 4, 2019.

99.2 NICE inContact CXone Wins 2019 BIG Innovation Award, dated February 6, 2019.

99.3 Integrated Care 24 Selects NICE to Ensure Unparalleled Quality of Care and Audit Accuracy, dated February 7, 2019.

99.4 NICE Actimize Receives “Best MiFID II Trading Solution for US Clients” Award from Pageant Media Marking Fifth Consecutive Year of Wins, dated February 7, 2019.

99.5 NICE Transformational Global Policing Summit to Showcase the Power of Digital Evidence Management and Robotic Automation, dated February 11, 2019.

99.6 For Third Consecutive Year NICE Named a Leader in Gartner's Magic Quadrant for Workforce Engagement Management, Furthest for Completeness of Vision and Highest for Ability to Execute, dated February 14, 2019.

99.7 NEC Australia Signs Partnership with NICE inContact, dated February 19, 2019.

99.8 NICE Actimize Enhances Sales Practices & Suitability Solution with Flexible Client Review Models and Investigative Tools, dated February 20, 2019.

99.9 NICE to Hold the Largest Customer Experience Industry Event - Interactions 2019, in Las Vegas on April 15-17, dated February 21, 2019.

100.0 NICE Actimize Creates “Future of Enterprise Fraud” Educational Events Featuring Leading Industry Analyst, dated February 22, 2019.

100.1 NICE Unveils Enhanced Strategic Planner, Unleashing the Power of AI Based Long-Term Planning, dated February 25, 2019.

100.2 NICE Revolutionizes IVR Optimization with Advanced Artificial Intelligence, dated February 26, 2019.

100.3 NICE Actimize Selected by Crypto Finance Leader Circle to Implement Markets Surveillance and Protections Strategy, dated February 27, 2019.

100.4 NICE Takes Gold and Silver at the 2019 Stevie Awards for NEVA and CXone, dated February 28, 2019.

SIGNATURES

 

Pursuant to the requirements of the Securities Exchange Act of 1934, the Registrant has duly caused this Report to be signed on its behalf by the undersigned, thereunto duly authorized.

 

NICE LTD.   By: /s/ Tali Mirsky Name: Tali Mirsky Title:  Corporate VP, General Counsel and Corporate Secretary   Dated:  March 6, 2019

EXHIBIT INDEX

This Report on Form 6-K of NICE consist of the following document, which is attached hereto and incorporated by reference herein:

 

 

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NICE to Present the Future of Contact Centers at CCW 2019

From interaction analytics, process automation and cloud to compliance, fraud prevention and

workforce optimization, the market leader will present solutions to comprehensively meet contact center needs

Hoboken, N.J., February 4, 2019 – NICE (Nasdaq: NICE) today announced that it will be returning to Call Center World (CCW) to showcase how it can help organizations address and overcome today’s biggest contact center challenges. NICE will display its unified portfolio of holistic solutions for driving customer experience improvements in Hall 4, Stand A4/B3. The company will also present a seminar as part of the CCW education program and host a happy hour at the event. Known as Germany’s biggest contact center event, CCW 2019 will be held from February 18-21, 2019 at the Estrel Congress Center in Berlin.

Recognized by Forrester Research as a leader in Customer Journey Analytics, NICE will be showcasing the importance of interaction analytics in improving customer experience, as well as how it can help businesses combat the rise of identity theft and fraud. In addition, NICE will demonstrate its ability to support companies in meeting today’s regulatory requirements across industries.

As part of the CCW education program, Dr. Uwe Lay, Presales Engineer at NICE will present a seminar entitled “How you can achieve organizational change and a better customer experience with interaction analytics.” The seminar will focus on why companies should be putting interaction analytics at the center of their actions and how they can remain competitive in today’s customer-centric world. Dr. Lay will also discuss the importance of analyzing digital channels to understand the customer journey as a whole.

Solutions to be showcased at the event include:

 

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Analytics: Accurate, efficient and flexible technology that turns customer interactions into valuable insights. Innovative customer interaction analytics solutions help businesses unlock the untapped value of unstructured data to understand what customers are saying, what they're asking for and their pain points, thereby increasing operational efficiency and driving up customer experience.

 

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Cloud: CXone is a fully-integrated and open cloud contact center platform combining Omnichannel Routing with the foremost technologies in Workforce Optimization, Analytics, Automation and Artificial Intelligence. It empowers organizations to provide an exceptional customer experience by acting smarter and responding faster to ever-changing consumer expectations.

 

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Robotic Process Automation (RPA): Delivering unique value to process optimization, RPA enables businesses to hand manual, time-consuming tasks to a robotic workforce that is fast, accurate and easily scalable. This frees employees up to focus on high-value activities, resulting in increased employee and customer satisfaction, improved productivity, rapid ROI and better resource utilization.

 

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Workforce Optimization (WFO): A suite of tightly integrated solutions that enable organizations to improve agent productivity, identify performance gaps, deliver targeted coaching, and effectively forecast workloads and schedule staff. An integral part of the solution suite is Adaptive WFO technology, which uses analytics-based modeling to dynamically personalize contact center processes, such as scheduling, coaching, training, evaluations, and motivational incentives, at an individual agent level.

 

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Real Time Authentication (RTA): With identity theft and account takeover costing billions of dollars, organizations must do everything they can to verify consumers' identities and protect them from fraud. NICE RTA provides end-to-end authentication and fraud prevention for contact centers, incorporating voice biometrics and phone number validation to prevent fraud and improve security, with zero customer friction.

 

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Recording and compliance: From PCI-DSS to GDPR, MIFID II and FSA, organizations today must comply with a multitude of regulations. NICE AIR & Engage provides a certified solution for compliance recording to satisfy regulatory requirements while providing high flexibility, scalability and availability. In addition, the Compliance Center ensures that organizations are compliant by design, bringing together proactive compliance assurance capabilities and dedicated policy and retention management under a single umbrella.

 

Check out the NICE speaking session - Wednesday, February 20, 2019 at 15:30 in Hall 2, Messeforum. This will be followed by a happy hour, where CCW attendees can join NICE experts for a drink and discussions at the NICE booth in Hall 4, Stand A4/B3 from 17:00 onwards.

About NICE

NICE (Nasdaq: NICE) is the world’s leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions. www.nice.com.

Corporate Media Contact

Investors

Marty Cohen, +1 551 256 5354, [email protected], ET

Yisca Erez +972 9 775 3798, [email protected], CET

Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE’s marks, please see: www.nice.com/nice-trademarks.

Forward-Looking Statements

This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the Company). In some cases, such forward-looking statements can be identified by terms such as believe, expect, may, will, intend, project, plan, estimate or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of the global economic environment on the Company’s customer base (particularly financial services firms) potentially impacting our business and financial condition; competition; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; and the effect of newly enacted or modified laws, regulation or standards on the Company and our products. For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the Securities and Exchange Commission, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.

 

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NICE inContact CXone Wins 2019 BIG Innovation Award

CXone recognized for leading in innovation and bringing new ideas to life

Salt Lake City, February 6, 2019 – NICE inContact, a NICE (Nasdaq: NICE) business, today announced that NICE inContact CXone – the world’s #1 cloud customer experience platform – has been named a winner in the 2019 BIG Innovation Awards, presented by the Business Intelligence Group. This annual business awards program recognizes the organizations, products and people that are bringing new ideas to life.

In an environment where customer expectations are exceedingly high, NICE inContact CXone powers meaningful touchpoints between brands and customers across all channels – digital and voice. CXone is a complete offering that allows organizations to reliably move to the cloud via proven, enterprise class software. CXone supports exceptional experiences for both customers and employees – unifying best-in-class Omnichannel Routing, Analytics, Workforce Optimization, Automation and Artificial Intelligence on an Open Cloud Foundation.

“The NICE inContact CX Transformation Benchmark found that an overwhelming majority – 81 percent – of consumers are likely to switch to a competitor after just one bad customer service experience,” said Paul Jarman, CEO of NICE inContact. “With the stakes so high, prioritizing that customer relationship and ensuring positive interactions isn’t a luxury, it’s a requirement for success in the CX economy. CXone was designed with innovation at its core, so businesses can stay ahead of evolving customer needs – recognition by the Business Intelligence Group is powerful validation of this new performance standard.”

The 2019 BIG Innovation Award follows a successful year for NICE inContact CXone when multiple leading industry analyst firms recognized NICE inContact and NICE inContact CXone.

“This year’s winners show just how deep a role innovation plays in nearly every aspect of business,” said Maria Jimenez, chief operating officer of the Business Intelligence Group. “We are thrilled to be honoring NICE inContact as they are leading by example and making real progress on improving the daily lives of so many.”

Organizations from across the globe submitted their innovations for consideration in the BIG Innovation Awards. Nominations were then judged by a select group of business leaders and executives who volunteer their time and expertise to score submissions.

About NICE inContact

NICE inContact is the cloud contact center software leader with the world’s #1 cloud customer experience platform. NICE inContact CXone™ combines best-in-class Omnichannel Routing, Analytics, Workforce Optimization, Automation and Artificial Intelligence on an Open Cloud Foundation. NICE inContact’s solution empowers organizations to provide exceptional customer experiences by acting smarter and responding faster to consumer expectations. NICE inContact’s DEVone developer program is an extensive partner ecosystem, providing applications from partner companies on the CXexchange marketplace that are designed to integrate with CXone. NICE inContact is recognized as a market leader by  the leading industry analyst firms. www.niceincontact.com

NICE (Nasdaq: NICE) is the world’s leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions. www.nice.com

Corporate Media Contact

Investors

Marty Cohen, +1 551 256 5354, [email protected], ET

Yisca Erez +972 9 775 3798, [email protected], CET

Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE’s marks, please see: www.nice.com/nice-trademarks.

Forward-Looking Statements

This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Paul Jarman are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the Company). In some cases, such forward-looking statements can be identified by terms such as believe, expect, may, will, intend, project, plan, estimate or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of the global economic environment on the Company’s customer base (particularly financial services firms) potentially impacting our business and financial condition; competition; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; and the effect of newly enacted or modified laws, regulation or standards on the Company and our products. For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the Securities and Exchange Commission, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.

 

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Integrated Care 24 Selects NICE to Ensure Unparalleled Quality of Care and Audit Accuracy

NICE and Business Systems chosen to accurately identify and predict health trends and ensure

precision of diagnosis while lowering contact center service costs

Hoboken, N.J., February 7, 2019 – NICE (Nasdaq: NICE) and Business Systems (UK) Ltd today announced that they have been selected by Integrated Care 24 (IC24) to provide comprehensive, consistent reporting and deliver insights that will enable an advanced level of healthcare services to a population of over 7.2 million via more than one million calls per year across its contact centers. IC24 turned to Business Systems, a long-term technology partner, and NICE when they needed to significantly boost audit capacity to 100% of its patient’s interactions, a critical factor considering the urgent, medical nature of the calls. With the implementation of NICE Nexidia, NICE Quality Central and NICE Air and Engage, IC24 chose to continue their partnership with Business Systems, who are a leading gold NICE partner, to bring the project to fruition.

David Brown, Director of Digital Technology and Performance at IC24 said, "We are expecting to see impressive results, and NICE will enable us to precisely and comprehensively audit all our processes so we can deliver continuous quality improvement. The insights from NICE will allow us to monitor components that go beyond current requirements. Business Systems and NICE understand how important it is for us to ensure high quality care for our patients and help us continue to innovate and further develop our service."

IC24 is a 'not for profit', gold social enterprise committed to providing its patients with high quality urgent care services. Formed over 20 years ago, IC24 has been at the forefront in the development of out of hospital care, and has extensive experience in developing, implementing and managing a range of health and care services across the South and East of England. The provider now operates a number of primary care services, including three 24/7 NHS111 integrated urgent care services

By leveraging NICE, IC24 will benefit from comprehensive analytics across customer journeys and multiple online and offline channels which will further enhance audit accuracy as well as deliver insights in terms of caller health trends and predictions. Together with NICE Quality Central to monitor performance and NICE Air and Engage to ensure interaction recording, NICE Nexidia will help enhance the level of care offered to IC24's customers, minimize errors in diagnosis and mitigate escalations, resulting in lower costs. Business Systems' expertise in the healthcare domain will drive smooth implementation of the project.

Stephen Thurston, Managing Director of Business Systems, said, “Our longstanding partnership with NICE and knowledge of the healthcare domain enables us to align technology with the changing needs of patient care in order to gain valuable insight, deliver high quality service and smartly optimize workforce operations for customers such as IC24. Business Systems is highly adept at not only deploying the right solution, but also working closely with IC24’s Quality and Audit team for continued innovative health and social care services.”

John O'Hara, President of NICE EMEA, said, "We're pleased to help IC24 take their customer service to the next level. This win is indicative of the advantages that the NICE offering delivers in terms of innovative capabilities, expertise and value in meeting regulations, delivering excellent customer experience and lowering service costs not just for the immediate term but also for the future."

About NICE

NICE (Nasdaq: NICE) is the world’s leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions. www.nice.com.

About Business Systems UK Ltd.

Business Systems (UK) Ltd specializes in providing call recording and workforce optimization solutions and today ranks as one of the most experienced independent providers with expertise covering systems design, project management, implementation and ongoing service delivery and support.

Corporate Media Contact

Investors

Marty Cohen, +1 551 256 5354, [email protected], ET

Yisca Erez +972 9 775 3798, [email protected], CET

Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE’s marks, please see: www.nice.com/nice-trademarks.

Forward-Looking Statements

This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Ohara, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the Company). In some cases, such forward-looking statements can be identified by terms such as believe, expect, may, will, intend, project, plan, estimate or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of the global economic environment on the Company’s customer base (particularly financial services firms) potentially impacting our business and financial condition; competition; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; and the effect of newly enacted or modified laws, regulation or standards on the Company and our products. For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the Securities and Exchange Commission, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.

 

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NICE Actimize Receives “Best MiFID II Trading Solution for

US Clients” Award From Pageant Media Marking Fifth

Consecutive Year of Wins

NICE Actimize solutions address major requirements of MiFID II compliance, including

trade reconstruction, voice recording and detection of market abuse

Hoboken, NJ, February 7, 2019 – NICE Actimize, a NICE (Nasdaq: NICE) business and the leader in Autonomous Financial Crime Management, has received its fifth consecutive year of wins for its leadership in compliance solutions from Fund Technology and Wall Street Letter, publications of Pageant Media, receiving this year’s “Best MiFID II Solution for US Clients” award for its advancements in surveillance solutions that support the unique requirements of MiFID II regulations. The Markets in Financial Instruments Directive II (MiFID II) recently marked its one-year anniversary.

The 2019 Fund Technology and WSL Awards, now in its eighth year, recognizes the efforts of technology providers, data specialists and exchanges toward exceptional customer service and innovative product development across the needs of the wider asset management community. This year’s panel of judges included leading industry consultants and analysts.

“It has been a little more than one year since MiFID II was enacted, further shifting the emphasis from simply detecting and investigating market abuse, to that of market integrity and removing any opportunity for non-compliant behavior. We thank Pageant Media’s expert panel of judges for recognizing NICE Actimize’s commitment to product innovation, specifically our Holistic Trade Surveillance and Recording technologies,” said Craig Costigan, CEO, NICE Actimize. “We will continue our commitment to innovation across our financial markets compliance roadmap to bring further benefits to our customers and address the complexities of this regulation.”

NICE Actimize’s core product solutions supporting MiFID II compliance include:

NICE Actimize’s four consecutive compliance solutions awards from Pageant Media include accolades for “Most Innovative Use of Technology,” and for “For Best Compliance Solutions” on behalf of its surveillance and other compliance solutions in 2015, 2016, 2017, and 2018.

About NICE Actimize

NICE Actimize is the largest and broadest provider of financial crime, risk and compliance solutions for regional and global financial institutions, as well as government regulators. Consistently ranked as number one in the space, NICE Actimize experts apply innovative technology to protect institutions and safeguard consumers and investors assets by identifying financial crime, preventing fraud and providing regulatory compliance. The company provides real-time, cross-channel fraud prevention, anti-money laundering detection, and trading surveillance solutions that address such concerns as payment fraud, cybercrime, sanctions monitoring, market abuse, customer due diligence and insider trading. Find us at www.niceactimize.com, @NICE_Actimize or Nasdaq: NICE.

About NICE

NICE (Nasdaq: NICE) is the world’s leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions. www.nice.com.

Corporate Media Contact:

Cindy Morgan-Olson, +1-551-256-5000,

Investors:

Marty Cohen, +1 551 256 5354, [email protected], ET

Yisca Erez, +972-9-775-3798, [email protected], CET

Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE’s marks, please see: www.nice.com/nice-trademarks.

Forward-Looking Statements

This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Costigan, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the Company). In some cases, such forward-looking statements can be identified by terms such as believe, expect, may, will, intend, project, plan, estimate or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of the global economic environment on the Company’s customer base (particularly financial services firms) potentially impacting our business and financial condition; competition; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; and the effect of newly enacted or modified laws, regulation or standards on the Company and our products. For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the Securities and Exchange Commission, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.

 

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NICE Transformational Global Policing Summit to Showcase the

Power of Digital Evidence Management and Robotic Automation

Co-sponsored by CoPaCC, Deloitte and Microsoft, NICE’s London-based Summit focuses on

transforming the investigative process through automation and robotics

Chris Wooten, Executive Vice President, NICE states, “Mounting digital evidence is on a collision course with outdated technology, decades-old investigative processes and resources that are being stretched to the limit, all creating the perfect storm. It’s a now or never moment for the transformation of policing and as such this is a must-attend event for every force, whatever stage of their digital evidence management planning.”

Digital Evidence Survey Results Unveiled

The priorities and timelines for digital transformation will be outlined in a presentation by Bernard Rix, Chief Executive of CoPaCC (an independent organization that takes an active interest in policing governance for England and Wales) and publisher of Policing Insight, an informational resource for the police and criminal justice community. In a session titled, ”Know Your ICT Landscape - Make a Plan,” Rix will unveil the results of the ground-breaking National Police ICT 2018 survey, “Digital Evidence Management: User Perspectives.”

Conducted with the support of the Police Federation of England & Wales, the Police Superintendents' Association and the Association of Scottish Police Superintendents, the survey provides feedback from over 4,000 police officers and staff on their DEM challenges, how they're coping, and plans for the future.

The Summit agenda will also feature a high-level digital policing panel, “The Now, the Future and the Possible”’ which will be led by former Deputy Chief Constable of North Yorkshire Police Paul Kennedy. Kennedy comments, “At this Summit, we’ll be looking at how forces can forge a cohesive plan to replace the current siloed approach to digital evidence, as well as looking at how the disclosure process can be improved to ensure successful prosecutions.”

The Summit will provide hands-on demonstrations of transformative technologies being used by forces around the world for digital evidence management, including NICE Investigate. These demonstrations will be complemented by a presentation of a police force success story illustrating how the force was able to go from a situation where 90% of digital evidence was not readily accessible for investigations to its position today, where it has deployed new DEM technology that has already ingested over 121,000 cases, and matched 345,000 items to those cases. The success story will show how today’s force investigators can obtain and assemble the evidence they need for cases in minutes or hours, instead of the days or weeks it took previously.

Free Registration for Police Executives

The Transformational Global Policing Summit is free for police executives. Taking place on March 19 at Chelsea Football Club in London, from 9 am to 4 pm, the event also features an exclusive behind-the-scenes stadium tour, which will include a walk through the players’ tunnel and a photo opportunity with the FA Cup.

Registration is now open and police executives may register by clicking here.

About NICE Public Safety

NICE Public Safety solutions integrate and put into context information from many sources to help emergency communications centers and investigation departments reconstruct and understand the who, what, when, where and why of an incident. NICE Inform, the industry-leading digital evidence management (DEM) solution, gives emergency control rooms better insight into how to continuously improve their operations. NICE Investigate is the leading open, digital policing solution that automates and expedites the entire digital investigation process, helping to increase case clearance rates. Over 3,000 organizations worldwide rely on NICE public safety solutions.

About NICE

NICE (Nasdaq: NICE) is the world’s leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions. www.nice.com.

Corporate Media Contact

Investors

Marty Cohen, +1 551 256 5354, [email protected], ET

Yisca Erez +972 9 775 3798, [email protected], CET

Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE’s marks, please see: www.nice.com/nice-trademarks.

Forward-Looking Statements

This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Wooten are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the Company). In some cases, such forward-looking statements can be identified by terms such as believe, expect, may, will, intend, project, plan, estimate or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of the global economic environment on the Company’s customer base (particularly financial services firms) potentially impacting our business and financial condition; competition; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; and the effect of newly enacted or modified laws, regulation or standards on the Company and our products. For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the Securities and Exchange Commission, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.

 

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NEC Australia Signs Partnership with NICE inContact

Industry-leading cloud customer experience platform CXone now available to NEC Australia customers

Salt Lake City, February 19, 2019 – NICE inContact, a NICE (Nasdaq: NICE) business, today announced that it has partnered with NEC Australia to deliver NICE inContact CXone, the company’s cloud customer experience platform, throughout Australia. The partnership is set to bring an enhanced level of customer service to the Australian market.

NICE inContact CXone – the world’s #1 cloud customer experience platform, powers organizations to provide an exceptional customer experience by acting smarter and responding faster to the ever-changing customer expectations. To meet the needs of organizations of all sizes, CXone combines best-in-class Omnichannel Routing, Analytics, Workforce Optimization, Automation and Artificial Intelligence – all on an Open Cloud Foundation.

The complete cloud, omnichannel platform will provide NEC Australia customers an easily deployed solution, with no on-premise infrastructure or upfront costs. NICE inContact CXone is flexible and scalable, able to address immediate operational needs and support growth within the business.

Jim Chryssikos, National Solutions Manager at NEC Australia, said, “NICE inContact CXone was selected as it provides the best of both contact center and workforce engagement, with omnichannel routing capability. We’re passionate about delivering the highest quality customer service to small, mid-sized and enterprise markets, and our extensive research showed NICE inContact CXone as being the best possible product for the mid-sized market.”

“We’re excited to partner with NEC Australia given their strength in the market and shared commitment to helping companies of all sizes achieve their business goals,” said Paul Jarman, NICE inContact CEO. “Together we will provide a unified, complete cloud customer experience platform in CXone that powers exceptional customer experiences in today’s modern digital economy.”

About NEC Australia

NEC Australia is a leading technology company, delivering a complete portfolio of ICT solutions and services to large enterprise, small business and government organizations. NEC Australia delivers innovative solutions to help customers gain greater business value from their technology investments. NEC Australia specialises in information and communications technology solutions and services in multi-vendor environments. Solutions and services include: IT applications and solutions development, unified communications, complex communications solutions, network solutions, display solutions, biometrics, research and development services, systems integration and professional, technical and managed services. For more information, visit NEC Australia at www.nec.com.au. NEC is a registered trademark of NEC Corporation. All Rights Reserved. Other product or service marks mentioned herein are the trademarks of their respective owners. ©2019 NEC Corporation.

About NICE inContact

NICE inContact is the cloud contact centre software leader with the world’s #1 cloud customer experience platform. NICE inContact CXone™ combines best-in-class Omnichannel Routing, Analytics, Workforce Optimization, Automation and Artificial Intelligence on an Open Cloud Foundation. NICE inContact’s solution empowers organizations to provide exceptional customer experiences by acting smarter and responding faster to consumer expectations. NICE inContact’s DEVone developer program is an extensive partner ecosystem, providing applications from partner companies on the CXexchange marketplace that are designed to integrate with CXone. NICE inContact is recognized as a market leader by the leading industry analyst firms. www.niceincontact.com

NICE inContact is part of NICE (Nasdaq: NICE), the world’s leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions. www.nice.com.

 

Corporate Media Contact

Investors

Marty Cohen, +1 551 256 5354, [email protected], ET

Yisca Erez, +972 9 775 3798, [email protected], CET

Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE’s marks, please see: www.nice.com/nice-trademarks.

Forward-Looking Statements

This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Paul Jarman are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the Company). In some cases, such forward-looking statements can be identified by terms such as believe, expect, may, will, intend, project, plan, estimate or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of the global economic environment on the Company’s customer base (particularly financial services firms) potentially impacting our business and financial condition; competition; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; and the effect of newly enacted or modified laws, regulation or standards on the Company and our products. For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the Securities and Exchange Commission, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.

 

 

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NICE Actimize Enhances Sales Practices & Suitability Solution with

Flexible Client Review Models and Investigative Tools

Wealth management firms can automate investment suitability, streamline

householding processes and reduce investigation time by up to 70 percent

Hoboken, N.J., February 20, 2019 – As regulatory bodies around the world step up enforcement of investment suitability regulations to ensure firms and advisors are properly managing investor wealth, NICE Actimize, a NICE (Nasdaq: NICE) business and the leader in Autonomous Financial Crime Management, has further enhanced its Sales Practices & Suitability solution with new flexible client review models and investigative tools. These new models and investigative tools enable firms to align compliance programs with changing business models to better serve customer needs, while also driving down costs by automating investment suitability compliance processes.

Using the NICE Actimize Sales Practice & Suitability solution’s new flexible client review capabilities, firms can easily manage client risk across a household, while meeting business needs and suitability obligations. Clients benefit from optimized portfolio performance and better breakpoint discounts; and firms benefit by being able to align compliance with changing business models so they can manage risk more effectively and better serve customer needs.

“While assessing client risk holistically at the household level is an increasingly popular method for managing wealth, it’s not without challenges,” said Chris Wooten, Executive Vice President, NICE. “Today, most compliance operations struggle to see the complete picture of a client’s holdings because their legacy technology cannot link, aggregate and analyze accounts at the household level. Firms also have to rely on analysts to manually pull and correlate data from different systems, which is costly, cumbersome, error-prone and risky. Or they resort to expensive in-house solutions which fall short of the mark. The newest enhancements to NICE Actimize’s Sales Practices & Suitability solution address these challenges.”

 

How does the NICE Actimize Sales Practices & Suitability solution work? First, financial services organizations determine the ‘house holding’ structure that best meets their business needs, and then maps those structures to the client review model. The solution then automatically finds connected accounts and compiles accurate investment profiles for households in seconds. Analytics are run at the household level and alerts are generated when risk thresholds are breached.

 

NICE Actimize ActOne Automates Investigations

Additionally, with the native integration of Sales Practices & Suitability used in combination with NICE Actimize’s ActOne case management platform, investigation time can be reduced by up to 70 percent. ActOne applies automation and intelligence to the compliance investigation process. Robotics automate repetitive, manual investigative tasks, while policy-driven workflows guide analysts through each action they need to take. Analysts can also use ActOne to collaborate with team-members, escalate cases, upload documents and notes, and share detailed findings, resulting in significantly streamlined investigations.

ActOne provides a unified platform and focal point for compliance personnel to manage a wide range of alerts and cases related to regulatory compliance issues and financial crimes. For example, an analyst can automatically correlate sales practices analytics and related communications to verify that investor protection guidelines around risk disclosure were met.

“As wealth management firms change their business models to adapt to new customer demands, compliance is playing catch up,” added Wooten. “NICE Actimize’s latest enhancements make this transition easier. Firms can reduce the cost of compliance through automation, eliminate burdensome manual processes, meet their obligations to regulators, and better manage client risk on a more holistic level to encourage lifelong customer relationships, all while building a robust bullet-proof suitability compliance program.”

For additional information on NICE Actimize’s Sales Practices & Suitability solution, please click here.

For more information on NICE Compliance solutions, you may also email NICE at [email protected].

About NICE Actimize​

NICE Actimize is the largest and broadest provider of financial crime, risk and compliance solutions for regional and global financial institutions, as well as government regulators. Consistently ranked as number one in the space, NICE Actimize experts apply innovative technology to protect institutions and safeguard consumers and investors assets by identifying financial crime, preventing fraud and providing regulatory compliance. The company provides real-time, cross-channel fraud prevention, anti-money laundering detection, and trading surveillance solutions that address such concerns as payment fraud, cybercrime, sanctions monitoring, market abuse, customer due diligence and insider trading. Find us at www.niceactimize.com, @NICE_Actimize or Nasdaq: NICE.

About NICE ​

NICE (Nasdaq: NICE) is the world's leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions. www.nice.com.

Corporate Media Contact

Investors

Marty Cohen, +1 551 256 5354, [email protected], ET

Yisca Erez +972 9 775 3798, [email protected], CET

Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE’s marks, please see: www.nice.com/nice-trademarks.

Forward-Looking Statements

This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Wooten, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the Company). In some cases, such forward-looking statements can be identified by terms such as believe, expect, may, will, intend, project, plan, estimate or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of the global economic environment on the Company’s customer base (particularly financial services firms) potentially impacting our business and financial condition; competition; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; and the effect of newly enacted or modified laws, regulation or standards on the Company and our products. For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the Securities and Exchange Commission, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.

 

 

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NICE Actimize Creates “Future of Enterprise Fraud” Educational

Events Featuring Leading Industry Analyst

The event series highlights protection and governance strategies for financial institutions

addressing today’s enterprise fraud challenges

Hoboken, NJ, February 22, 2019 – NICE Actimize, a NICE (NASDAQ: NICE) business and the leader in Autonomous Financial Crime Management, announces its “Future of Enterprise Fraud” breakfast series events at which two leading enterprise fraud experts will share best practices and industry trends from their experiences and insights around global fraud technology implementations. The first event kicks off in San Francisco, and will be held on March 5 at the Intercontinental Hotel, conveniently located near the upcoming RSA Conference at Moscone Center. The second event will be conducted on March 27 at the Crowne Plaza Times Square in New York City, and will be done in conjunction with the Fraud & Financial Crime USA Congress 2019 - Center for Financial Professionals (CeFPro).

At each event, guest speaker Andras Cser, Forrester Research, VP, Principal Analyst, serving security and risk professionals, and Be’eri Mart, Vice President, GM Fraud, NICE Actimize will present their views on fraud fighting tactics that can be adopted by financial institutions. Cser will share his in-depth knowledge on FI’s challenges and industry solutions as recently addressed through his research for the "The Forrester Wave™: Enterprise Fraud Management, Q3 2018." ​Cser and Mart will each cover expected emerging fraud trends in 2019 and offer suggestions on how to position financial institutions to succeed in the fast-paced world of financial fraud.

·

Protecting payments in a rapidly evolving banking landscape

·

The critical role of data diversity in fraud monitoring

·

Model governance and transparency in modeling

·

Consolidating and integrating enterprise fraud management and anti-money laundering teams, processes, and tools

“The industry has learned to never underestimate the speed and tenacity of fraudsters. With that, managing anti-fraud operations is becoming more complex and FIs are learning that their data capacity requirements may be currently outgrowing their current enterprise fraud systems. As fraudsters become more agile and sophisticated, so must approaches to fraud management. Financial institutions simply can’t underestimate how quickly and completely fraudsters will attack,” said Craig Costigan, CEO, NICE Actimize.

Additional NICE Actimize Enterprise Fraud resources:

·

To download a complimentary copy of The Forrester Wave™ for Enterprise Fraud Management, Q3, 2018, please visit this page here.

·

To review a NICE Actimize webinar featuring Andras Cser, Forrester Research, VP, Principal Analyst, please click here.

       

Registration information:

·

To register for the event on March 5 at the Intercontinental, San Francisco, please click here.

·

The New York event at the Crowne Plaza is by invitation only. For further information, please contact [email protected].

About NICE Actimize

NICE Actimize is the largest and broadest provider of financial crime, risk and compliance solutions for regional and global financial institutions, as well as government regulators. Consistently ranked as number one in the space, NICE Actimize experts apply innovative technology to protect institutions and safeguard consumers and investors assets by identifying financial crime, preventing fraud and providing regulatory compliance. The company provides real-time, cross-channel fraud prevention, anti-money laundering detection, and trading surveillance solutions that address such concerns as payment fraud, cybercrime, sanctions monitoring, market abuse, customer due diligence and insider trading. Find us at www.niceactimize.com, @NICE_Actimize or Nasdaq: NICE.

About NICE

NICE (Nasdaq: NICE) is the world’s leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions. www.nice.com.

Corporate Media Contact:

Cindy Morgan-Olson, +1-551-256-5000, NICE Actimize, [email protected]

Investors:

Marty Cohen, +1 551 256 5354, [email protected], ET

Yisca Erez, +972-9-775-3798, [email protected], CET

Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE’s marks, please see: www.nice.com/nice-trademarks.

Forward-Looking Statements

This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Costigan are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the Company). In some cases, such forward-looking statements can be identified by terms such as believe, expect, may, will, intend, project, plan, estimate or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of the global economic environment on the Company’s customer base (particularly financial services firms) potentially impacting our business and financial condition; competition; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; and the effect of newly enacted or modified laws, regulation or standards on the Company and our products. For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the Securities and Exchange Commission, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.

 

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NICE Unveils Enhanced Strategic Planner, Unleashing the Power of AI

Based Long-Term Planning

Cloud-based solution creates a new paradigm in Workforce Management and employee

engagement, allowing contact centers to make smarter decisions that inspire long term success

Hoboken, N.J., February 25, 2019 – NICE (Nasdaq: NICE) today introduced NICE Enhanced Strategic Planner (ESP), a cutting-edge offering designed to empower contact centers in making intelligent, accurate long-term workforce planning decisions that drive success. Powered by Artificial Intelligence (AI) and based in the cloud, NICE ESP is easy to use and delivers the comprehensive insights and tools contact centers need to precisely plan and predict capacity needs based on their organization's unique requirements. This advanced solution is an integral part of NICE’s Workforce Management version 7.2 that includes enhancements enabling next generation planning, support for tens of thousands of rules and expanded cloud capabilities.

With the growing number of channels and agent skillsets that must be agile in today’s contact center, the impact of same day decisions on long-term performance has never been higher. Yet historically, strategic planning has been handled with complicated, manual spreadsheets.  Thus, the full return on investment (ROI) that could be achieved with forward-looking planning has not been realized, even though the payoff from these investments is substantial. Research indicates companies that focus on the long-term outperformed their industry peers in most financial measures, with average revenue being 47 percent higher and earnings growth being 36 percent higher.

NICE Enhanced Strategic Planner (ESP) helps contact centers capitalize on the full potential of long-term strategic planning by intelligently predicting how anticipated or potential staffing scenarios will impact the ability to meet performance goals. This results in accuracy improvements of 6-10% on average over traditional means of forecasting long term requirements. The AI-driven solution considers a range of variables pertaining to their organization such as staff and channel needs as well as business parameters to make precise, customized predictions. Based in the cloud, the new solution remains current through continuous feature delivery to ensure contact centers have constant access to the latest features without costly and time-consuming delays.

Nancy Jamison, Principal Analyst, Customer Contact at Frost & Sullivan, said, "Although the benefits of long term planning have become clear, many contact centers still use manual methods and are disappointed with the results. Contact center are in dire need of an innovative planning solution that's easy to work with and can help them accurately foresee and plan workforce requirements and improve business results."

NICE ESP allows contact centers to control costs, develop better hiring plans and improve customer service with these advanced features:

·

Dozens of advanced statistical models: Using AI to generate forecasts that adapt to historical data, NICE ESP enables accurate predictions that help solve future challenges.

 

·

“What-if” planning: NICE ESP empowers contact center managers to react faster to business changes and make the case for their specific hiring needs by predicting the potential impact of scenarios on the contact center's unique workforce and performance metrics, such as a business acquisition or staffing changes.

 

·

Multiple metric resolution: This solution enables solving for multiple metrics besides just full-time equivalents such as detailed shrinkage, service goals and average handle time.

 

·

Tight integration with NICE Workforce Management: By integrating with NICE WFM, contact centers can convert a long term forecast to the current forecast with a single click, without having to reenter information using manual processes.

 

·

Available anywhere: With cloud deployment, secure cloud connectivity and maintenance and management by NICE, this solution ensures contact center data is safely accessible anywhere on most devices and is always updated.

 

In addition to Enhanced Strategic Planner, NICE Workforce Management version 7.2 brings powerful enhancements that enable next generation planning, expanded cloud capability, usability and performance improvements, and enrichments to reduce pain points for customers concerning adjacent product and ACD integrations. This version also supports the Amazon Connect platform with both historical and real time integration.

Barry Cooper, President, NICE Enterprise Group, said, "With Enhanced Strategic Planner, NICE have brought yet another innovative offering to market that sets contact centers up to win and reiterates our leadership in this domain. This powerful, easy to use solution helps contact centers to accurately predict future resource needs by identifying the impact of a resource plan on key metrics such as service levels, staffing levels and handle time. As a result, contact centers can achieve metrics more reliably, benefiting from the most optimal future resource plan. A true cloud solution, NICE ESP is accessible anywhere and is always updated with the latest features. We're proud to continue making our innovative vision for WFM a reality via NICE ESP and WFM version 7.2."

About NICE

NICE (Nasdaq: NICE) is the world’s leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions. www.nice.com.

Corporate Media Contact

Investors

Marty Cohen, +1 551 256 5354, [email protected], ET

Yisca Erez +972 9 775 3798, [email protected], CET

Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE’s marks, please see: www.nice.com/nice-trademarks.

Forward-Looking Statements

This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Cooper, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the Company). In some cases, such forward-looking statements can be identified by terms such as believe, expect, may, will, intend, project, plan, estimate or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of the global economic environment on the Company’s customer base (particularly financial services firms) potentially impacting our business and financial condition; competition; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; and the effect of newly enacted or modified laws, regulation or standards on the Company and our products. For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the Securities and Exchange Commission, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.

 

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NICE Revolutionizes IVR Optimization with Advanced Artificial Intelligence

New version of NICE IVRO allows advanced personalization and deep understanding of customer

journeys with analytics and artificial intelligence

Hoboken, N.J., February 26, 2019 – NICE (Nasdaq: NICE) today announced NICE Interactive Voice Response Optimization (IVRO) version 8.0 comprising Artificial Intelligence (AI) driven analytics to boost customer experiences across IVR journeys. NICE IVRO 8.0 is designed to streamline menus and facilitate self-service so customers can easily get the answers they need, while enabling organizations to benefit from savings as a result of lower deflection to contact centers. NICE was cited in The Forrester Wave™: Journey Visioning Platforms, Q4 2018. The report stated that it “lets users drill into journeys (micro and macro) and slice and dice data to visualize moments of truth, pain points, and KPI changes.”

Often one of the least preferred channels by customers, a survey¹ shows that 88% of customers who reach an IVR end up needing to talk to a live agent to resolve their issue. Not only does this burden call centers but also leads to a significant hike in operational costs.

Infused with AI-driven advanced analytics capabilities, NICE IVRO 8.0 allows organizations to augment self-service driven containment and resolution within the IVR channel. By offering organizations granular journey visualization of every interaction, identifying disparities and obstructions in menus and processes, as well as delivering insights on how to simplify, optimize and personalize journeys, this new version boosts customer experience while saving operational costs. IVRO 8.0 is even easier to deploy, can be added atop any IVR platform and enables users to easily visualize and analyze IVR flows and isolate opportunities for improvement, rapidly providing impactful results. Click here to listen to a webinar presenting insights on unleashing the potential of your IVR.

The cutting-edge capabilities comprised in NICE IVRO version 8.0 include:

·

Menu Complexity Score: a weighted metric that measures the level of complexity per IVR menu, based on a combination of the time spent on the menu, the number of times a customer has to repeat it and the volume going through it.

 

·

AI-driven menu optimization: an AI-powered feature that determines the optimal structure for IVR menu options within a customer journey and provides reordering recommendations to save customers time and improve self-service.

 

·

AI-driven Quick Insights: an AI-powered feature that analyzes the most significant differences between customer segments and journey flows to provide valuable insights into the reasons for containment.  Quick Insights predicts the likelihood that certain customer attributes may lead to transfer from IVR to agent, errors in the IVR or self-service flow failure.

 

·

Integration between NICE Nexidia Speech Analytics and IVR analytics: enables drilling down to full-featured speech analytics for calls resulting from specific IVR journeys to uncover root causes behind deflection.

 

Barry Cooper, President, NICE Enterprise Group, said, "In today's competitive marketplace where an omnichannel customer experience is a must have, IVR is no longer an avenue that companies can afford to ignore. What's more, it's vital for these systems to be intuitive, contextual and personalized if they are to deliver the level of service customers expect while lowering operating costs. Customers want the ability to self-serve when interacting with a brand and the IVR channel is an untapped resource to help them accomplish that. NICE IVRO 8.0 exemplifies NICE's uncompromising commitment to innovation, enabling organizations to understand behavior patterns and uncover actionable insights that increase in-channel resolution and ultimately improve customer experience while driving down operational costs.

¹ – CFI Group, 2018

About NICE

NICE (Nasdaq: NICE) is the world’s leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions. www.nice.com.

Corporate Media Contact

Investors

Marty Cohen, +1 551 256 5354, [email protected], ET

Yisca Erez +972 9 775 3798, [email protected], CET

Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE’s marks, please see: www.nice.com/nice-trademarks.

Forward-Looking Statements

This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Cooper, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the Company). In some cases, such forward-looking statements can be identified by terms such as believe, expect, may, will, intend, project, plan, estimate or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of the global economic environment on the Company’s customer base (particularly financial services firms) potentially impacting our business and financial condition; competition; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; and the effect of newly enacted or modified laws, regulation or standards on the Company and our products. For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the Securities and Exchange Commission, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.

 

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NICE Actimize Selected by Crypto Finance Leader Circle to

 Implement Markets Surveillance and Protections Strategy  

With a rapidly changing regulatory environment, NICE Actimize addresses the unique

requirements of the growing crypto industry category

The NICE Actimize Markets Surveillance (MS) solution enables firms to quickly and cost effectively detect sophisticated forms of market manipulation including pump and dump, layering and insider trading – all significant threats to crypto trading. Also important, NICE Actimize MS’s configurable rules engines reduce false positives and costs by enabling firms to tailor alert thresholds to their customers’ trading activity.

“As a leading crypto finance company, it was important that we work with a leading financial crime solutions provider like NICE Actimize which provides industry-leading solutions for the rapidly changing financial crime, risk and compliance landscape,” said Robert Bench, Head Regulatory Counsel and Chief Compliance Officer, Circle. “Circle has adopted a strong position on policy and crypto-related regulatory issues that focuses on the safety of our customers and investors. Adapting innovative technology solutions, such as the financial markets compliance solutions from NICE Actimize, to meeting the potential needs of regulators and protecting our assets brings this commitment full circle.”

Added Bench, “There are a number of markets surveillance vendors that address traditional asset classes, but we needed a partner that could adapt their traditional market expertise to the unique elements of the crypto market. NICE Actimize was chosen as the partner which could offer that adaptability.”  

“As we lead the digital financial services industry with breakthroughs in artificial intelligence and advanced analytics, NICE Actimize will continue to innovate on behalf of the newest financial product categories, including cryptocurrencies, digital wallets, and more,” said Craig Costigan. CEO, NICE Actimize. “We recognize that Circle is a category leader committed to the highest standards of customer safeguards and are excited to be one of the industry’s first financial crime solutions providers to tackle the exciting new cryptocurrency category with secure and cost-effective protections.”  

About Circle

Circle is a global crypto finance company, built on blockchain, powered by crypto assets, and dedicated to helping people and institutions create and share value globally. With its suite of products, Circle enables its customers to send and receive money around the world easily, as well as invest in and trade crypto assets. Learn more at circle.com.

About NICE Actimize

About NICE

Corporate Media Contact

Investors

Forward-Looking Statements

This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Costigan are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the Company). In some cases, such forward-looking statements can be identified by terms such as believe, expect, may, will, intend, project, plan, estimate or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of the global economic environment on the Company’s customer base (particularly financial services firms) potentially impacting our business and financial condition; competition; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; and the effect of newly enacted or modified laws, regulation or standards on the Company and our products. For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the Securities and Exchange Commission, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.

 

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NICE Takes Gold and Silver at the 2019 Stevie Awards for NEVA and CXone

 

Accolades recognize NICE Employee Virtual Attendant for innovatively empowering collaboration

between the human and robotic workforces and NICE inContact CXone for innovation in customer service

Hoboken, N.J., February 28, 2018 – NICE (Nasdaq: NICE) today announced that NEVA (NICE Employee Virtual Attendant) has been presented a Gold Stevie at the 13^th annual Stevie® Awards for Sales & Customer Service. The first virtual attendant designed with the employee in mind, NEVA received the award for leading edge innovation in AI and virtual assistant technology in the 'contact center solution – new version' category. NICE inContact CXone – the world’s #1 cloud customer experience platform – was recognized for innovation in customer service and received the Silver Stevie award in the same category.

Presented by the Stevie Awards, which organizes several of the world’s leading business awards, the accolade recognizes the achievements of customer service, business development and sales professionals. 2,700 nominations from organizations of all sizes and in virtually every industry, in 45 nations, were evaluated in this year’s competition. Finalists were determined by the average scores of more than 150 professionals worldwide, working in seven specialized judging committees. Winners were announced on February 22 at Caesars Palace in Las Vegas, Nevada.

NICE Robotic Process Automation (RPA), with its NEVA innovation, is disrupting the market by uniquely combining both desktop (attended) and robotic (unattended) automations, enabling seamless cooperation between humans and robots and therefore driving true digital transformation. NEVA marks the beginning of a new workforce where employees are empowered by their robotic assistants to deliver meaningful, personalized customer experiences. By responding to voice or text communication from employees while offering real-time process guidance and executing multiple and varied tasks on their behalf, NEVA uniquely ensures alignment with and supports the human workforce while freeing up employees to focus more on connecting with customers. Pushing the threshold in personal customer service and technological innovation, NEVA is a natural integrator with the capabilities to rapidly interact with any desktop application, achieving 100% processing accuracy. Fully GDPR and other regulatory compliance adherent, NEVA accurately processes back office tasks and seamlessly alerts a human to intervene or authorize more sensitive matters for compliance purposes.

“We are honored to receive this prestigious acknowledgement for our innovative contribution towards taking customer engagement to new heights within the industry," said Barry Cooper, President, NICE Enterprise Group." As leaders in attended automation, we have leveraged an unprecedented opportunity to combine Robotic Process Automation with smart virtual assistant technology to effectively synchronize both the human and virtual workforces. NEVA enables humans to deliver exceptionally tailored experiences while the robotic workforce dramatically improves processing accuracy, speed and overall operational efficiencies."

NICE inContact CXone is the leading cloud customer experience platform. CXone unifies Omnichannel Routing, Analytics, Workforce Optimization, and Automation & Artificial Intelligence – providing a seamless customer and agent experience – as part of one enterprise-grade, cloud native platform. With its Open Cloud Foundation, CXone powers rapid innovation via open APIs, leading scalability and reliability (guaranteed 99.99 percent uptime), and carrier-grade connectivity (guaranteed voice quality).

“This second annual Stevie award for NICE inContact CXone demonstrates our ongoing commitment to delivering innovative solutions that enable companies of all sizes to win every customer interaction and earn lifelong loyalty,” said Paul Jarman, CEO of NICE inContact. “According to the NICE inContact CX Transformation Benchmark, an overwhelming majority – 81 percent – of consumers are likely to switch to a competitor after just one bad customer service experience. Delivering exceptional customer experience each and every time isn’t a luxury, it’s a requirement for success in today’s CX economy.”

“The 2019 judges were impressed by the caliber of this year’s nominations, which are worthy of public recognition. We hold the quality of NEVA's as well as NICE inContact CXone's accomplishments as remarkable and applaud NICE on these cutting-edge innovations,” said Michael Gallagher, President and Founder of the Stevie Awards.

About NICE

NICE (Nasdaq: NICE) is the world’s leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions. www.nice.com.

About NICE inContact

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Marty Cohen, +1 551 256 5354, [email protected], ET

Yisca Erez +972 9 775 3798, [email protected], CET

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Forward-Looking Statements

This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Cooper and Mr. Jarman are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the Company). In some cases, such forward-looking statements can be identified by terms such as believe, expect, may, will, intend, project, plan, estimate or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of the global economic environment on the Company’s customer base (particularly financial services firms) potentially impacting our business and financial condition; competition; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; and the effect of newly enacted or modified laws, regulation or standards on the Company and our products. For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the Securities and Exchange Commission, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.

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