Form 6-K NICE Ltd. For: Jul 05

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SECURITIES AND EXCHANGE COMMISSION

WASHINGTON, D.C.  20549

 

FORM 6-K

 

REPORT OF FOREIGN PRIVATE ISSUER

PURSUANT TO RULE 13A-16 OR 15D-16 OF

THE SECURITIES EXCHANGE ACT OF 1934

 

For the month of June 2019 (Report No. 1)

Commission File Number: 0-27466

NICE LTD.

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13 Zarchin Street, P.O. Box 690, Ra'anana, Israel

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Indicate by check mark whether the registrant files or will file annual reports under cover of Form 20-F or Form 40-F.

 

Form 20-F x Form 40-F ☐

 

Indicate by check mark if the registrant is submitting the Form 6-K in paper as permitted by Regulation S-T Rule 101(b)(1): ____

 

Indicate by check mark if the registrant is submitting the Form 6-K in paper as permitted by Regulation S-T Rule 101(b)(7): ____

CONTENTS

 

This Report on Form 6-K of NICE consist of the following document, which is attached hereto and incorporated by reference herein:

99.1 NICE Unveils Quality Central Insight, Using the Power of Speech Analytics and Automation to Create the New Standard in Quality Management, Dated June 5, 2019.

99.2 NICE Announces CX Excellence Award Winners at Interactions EMEA 2019, Celebrating Innovation and Outstanding Service, Dated June 6, 2019.

99.3 NICE Research Study Finds 91% of Contact Center IT Staff Consider Compliance Software Investments a Priority, Dated June 7, 2019.

99.4 NICE Recognized as Market Share Leader in Workforce Management by DMG Consulting for 10^th Consecutive Year, Dated June 11, 2019.

99.5 Sophisticated AI Engine and Real-Time Insights Empower New NICE Satmetrix Release to Measurably Improve Customer Experiences, Dated June 12, 2019.

99.6 NICE inContact CXone Takes Gold in Contact Center World Awards for Best Technology Innovation, Dated June 13, 2019.

99.7 NICE Actimize Accelerates Innovation with Industry-First Financial Crime Management Marketplace, Dated June 17, 2019.

99.8 NICE Actimize Positioned As the Overall Technology Leader in 2019 Quadrant Knowledge Enterprise Fraud Management Report, Dated June 19, 2019.

99.9 New Research Reveals Employees Are Ready to be Empowered by Automation Technology, Dated June 27, 2019.

SIGNATURES

Pursuant to the requirements of the Securities Exchange Act of 1934, the Registrant has duly caused this Report to be signed on its behalf by the undersigned, thereunto duly authorized.

NICE LTD. By:          /s/ Tali Mirsky Name:     Tali Mirsky Title:       Corporate VP, General Counsel and Corporate Secretary   Dated:  July 5, 2019

EXHIBIT INDEX

This Report on Form 6-K of NICE consist of the following document, which is attached hereto and incorporated by reference herein:

 

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Exhibit 99.2

 

NICE Announces CX Excellence Award Winners at Interactions EMEA

2019, Celebrating Innovation and Outstanding Service

Winners took innovation in analytics, automation, cloud and workforce management to new

heights by delivering superior customer experiences, inspiring employee engagement and

boosting positive business outcomes

Hoboken, N.J., June 6, 2019 – NICE (Nasdaq: NICE) brought Interactions EMEA 2019 to a close by celebrating the winners of its annual CX Excellence Awards. In a ceremony attended by customers and leading industry experts, NICE presented awards to five organizations that excelled in the delivery of service and leveraged innovation to ensure unparalleled customer experiences and drive positive business results.

The five winners achieved remarkable results in analytics, automation, cloud and workforce management across the following categories:

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Best Business Impact – for driving measurable improvements in KPIs including operational efficiency, revenue growth and customer satisfaction. The winner is:

 

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Best Cloud Implementation – for the implementation of cloud-based solutions to drive rapid innovation while enjoying a complete, omnichannel customer experience suite in the cloud: The winner is:

 

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Best Employee Engagement – for enhancing workforce engagement and empowerment, and demonstrating excellence in transparency, retention and motivation strategies. The winner is:

 

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Best Customer Experience – for achieving a deep understanding of customers’ personalities and journeys to improve customer experience through advanced, real-time analytics. The winner is:

 

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Rookie of the Year – for demonstrating excellence in quick adoption and turn-up, achieving rapid ROI. The winner is:

 

o

The Environment Agency won this award for driving a productivity gain of 13-16 FTEs by streamlining processes such as water resource licenses and water quality permit processes to less than 7 minutes each, down from 65 minutes and 45 minutes respectively, using NICE RPA. The accolade celebrates the boost in job satisfaction owing to a reduction in repetitive and increase in higher value tasks, better compliance and accuracy as well as improved brand reputation.

John O’Hara, President, NICE EMEA, said, "Thanks to all the participants and congratulations to the winners of this year's awards. Today's evolving business environment demands innovation at the heart of the business to fulfill the superior service experiences customers are accustomed to.  We're proud to be honoring organizations who embraced innovation and drove benefits for their customers as well as their employees."

About NICE

NICE (Nasdaq: NICE) is the world’s leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions. www.nice.com.

Corporate Media Contact

Investors

Marty Cohen, +1 551 256 5354, [email protected], ET

Yisca Erez +972 9 775 3798, [email protected], CET

Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE’s marks, please see: www.nice.com/nice-trademarks.

Forward-Looking Statements

This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. O'Hara, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the Company). In some cases, such forward-looking statements can be identified by terms such as believe, expect, may, will, intend, project, plan, estimate or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of the global economic environment on the Company’s customer base (particularly financial services firms) potentially impacting our business and financial condition; competition; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; and the effect of newly enacted or modified laws, regulation or standards on the Company and our products. For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the Securities and Exchange Commission, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.

 

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Exhibit 99.3

 

NICE Research Study Finds 91% of Contact Center IT Staff Consider

Compliance Software Investments a Priority

Research indicates that solutions comprising analytics and automation empower contact center

employees to better ensure compliance

Hoboken, N.J., June 7, 2019 – NICE (Nasdaq: NICE) today announced the results of a new research study which found that 91% of respondents believe increasing contact center compliance software investment should be considered a priority in the next year. 83% of contact center professionals also said their organization’s efforts towards customer privacy and private data safety need to be improved.

NICE's survey, which focused on identifying the challenges of IT and Compliance professionals, brought to light that 97% of those surveyed have at least one concern when it comes to their organization's ability to meet today’s compliance requirements. These concerns ranged from the introduction of new regulations and growing threat of cyber-attacks to the increasing complexity of internal systems. When asked to identify the most important factor for improving contact center compliance, 88% of respondents highlighted a need to improve proactivity and speed through better mechanisms to detect violations (26%), better error prevention (23%), improved visibility across different tools/systems (21%) and quicker violation resolution (18%). The survey also found that a quarter of the Contact Center IT staff's time is being invested in compliance-related activities

A key conclusion identified by the research was that dedicated compliance solutions comprising analytics and automation will help contact centers optimize resources while empowering employees to ensure compliance and building trust among customers.

“Contact centers must protect the interests of their customers when it comes to their personal data," said Barry Cooper, President of the Enterprise Group for NICE. "Ensuring compliance requires contact centers to navigate a maze of regulations, standards and best practices, which are becoming increasingly resource draining for IT and compliance professionals. Businesses must leverage analytics, AI and automation to adopt a proactive approach, uphold the trust of their customers and simplify their employees' day to day tasks."

To download a copy of this research report which reflects the need and challenges of IT and compliance professionals in the US and UK, please click here.

About the research

Conducted by market research firm Vanson Bourne, the study reflects the challenges and priorities of 300 IT and compliance professionals with knowledge/responsibility for their organization’s contact center polled between January-March 2019. All respondents were part of large Contact Centers (from 500 to 3000+ employees) in the US and in the UK, with a large proportion from the banking, financials, and insurances sectors.

About NICE

NICE (Nasdaq: NICE) is the world’s leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions. www.nice.com.

Corporate Media Contact

Investors

Marty Cohen, +1 551 256 5354, [email protected], ET

Yisca Erez +972 9 775 3798, [email protected], CET

Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE’s marks, please see: www.nice.com/nice-trademarks.

Forward-Looking Statements

This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Cooper are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the Company). In some cases, such forward-looking statements can be identified by terms such as believe, expect, may, will, intend, project, plan, estimate or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of the global economic environment on the Company’s customer base (particularly financial services firms) potentially impacting our business and financial condition; competition; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; and the effect of newly enacted or modified laws, regulation or standards on the Company and our products. For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the Securities and Exchange Commission, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.

 

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NICE Recognized as Market Share Leader in Workforce Management

by DMG Consulting for 10^th Consecutive Year

The independent analyst firm's 'Workforce Management Product and Market Report' also cited

NICE WFM’s top scores for leveraging artificial intelligence and machine learning

Hoboken, N.J., June 11, 2019 – NICE (Nasdaq: NICE) today announced that it has once again been recognized by independent industry analyst firm, DMG Consulting LLC, as the market share leader for Workforce Management (WFM) based on the number of seats which grew 9.4% year over year. In addition, the annual 'Workforce Management Product and Market Report' noted that NICE received the top score in customer satisfaction for product innovation, as well as perfect scores from customers for streamlining administrative processes and for the use of artificial intelligence and machine learning to improve output.

DMG Consulting’s report, which focuses on NICE Workforce Management, states that NICE received top marks from customers for seven elements of its WFM solution, specifically vacation/time-off management, budgeting/cost management, timekeeping/payroll management, back office/branch functionality, mobility features, workspace allocation and gamification.

“Today's workforce mandates scheduling flexibility, work-life balance and agent autonomy to self-serve and self-manage. Today's customers require omni-channel support and personalized service. Contact centers need to address operational requirements, satisfy employee needs and meet customer expectations, while managing costs,” noted Donna Fluss, President, DMG Consulting. “Al and automation are driving critical changes to WFM solutions to address these opportunities and more.”

​​DMG Consulting LLC's annual 'Workforce Management Product and Market Report' comprehensively analyzes the WFM market, solutions and product suites. The analysis provides an in-depth review of WFM suites including core forecasting and scheduling, intraday management, real-time adherence, time-off management, self-service and reporting capabilities, along with a variety of value-added and optional modules.

"To be recognized for a decade as the WFM market share leader by DMG Consulting is a great honor,” Barry Cooper, President, NICE Enterprise Group said. "This clearly demonstrates how NICE Workforce Management continues to lead the market in helping companies optimize their workforce engagement.  We continue to innovate in WFM as demonstrated by our advanced, AI driven adaptive technology.”

NICE WFM streamlines, automates and optimizes scheduling for agents and supervisors. This improves agent satisfaction by speeding up turnaround time while simplifying supervisors' lives through auto approval and easier access to agent requests. By moving from a manual system to NICE WFM's automated offering, companies benefit from increased occupancy and shrinkage calculations, which in turn improves reporting accuracy and forecasting.

About NICE

NICE (Nasdaq: NICE) is the world’s leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions. www.nice.com.

Corporate Media Contact

Investors

Marty Cohen, +1 551 256 5354, [email protected], ET

Yisca Erez +972 9 775 3798, [email protected], CET

Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE’s marks, please see: www.nice.com/nice-trademarks.

Forward-Looking Statements

This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Cooper, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the Company). In some cases, such forward-looking statements can be identified by terms such as believe, expect, may, will, intend, project, plan, estimate or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of the global economic environment on the Company’s customer base (particularly financial services firms) potentially impacting our business and financial condition; competition; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; and the effect of newly enacted or modified laws, regulation or standards on the Company and our products. For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the Securities and Exchange Commission, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.

 

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Exhibit 99.6

 

NICE inContact CXone Takes Gold in Contact Center World Awards

 for Best Technology Innovation

CXone Wins Top Ranking Performers Award for Best Live Agent Support Solution

Salt Lake City, June 13, 2019 – NICE inContact, a NICE (Nasdaq: NICE) business, today announced that NICE inContact CXone, the world’s #1 cloud customer experience platform, won gold in Contact Center World’s Top Ranking Performers Global Awards. CXone placed first in the Best Technology Innovation Award Vendor – Live Agent Support Solution category, which recognizes companies that demonstrate a technology solution that supports and enhances contact center agents’ performance by providing assistance before, during and/or after customer contact.

According to the NICE inContact CX Transformation Benchmark Study, agent-assisted digital channel usage is up significantly – among U.S.-based consumers the use of email doubled and online chat tripled while text grew ten-fold between 2017 and 2018. With today’s consumers expecting the ability to communicate with companies anytime, anywhere, with any device, contact center agents need the right tools that can support these demands. CXone, a digital-first omnichannel solution, supports more than 30 channels, empowering contact center agents to provide quick and efficient resolutions for customers – no matter the channel.

“As the front-line team fielding consumer interactions, there's a lot of pressure on contact center agents to deliver seamless, consistently engaging interactions. One bad customer experience can lose a customer for good,” said Paul Jarman, CEO of NICE inContact. “With its omnichannel, digital-first approach, CXone enables agents to know each customer’s journey and to personalize the experience across all channels, win every interaction and earn lifelong loyalty. This recognition by Contact Center World further validates CXone as a forward-looking, innovative technology that’s disrupting the customer experience journey.”

The Top Ranking Performers Best Technology Innovation Award follows several prestigious recognitions for CXone, including a Silver Stevie Award, 2018 Customer Experience Innovation Award, 2019 BIG Innovation Award and multiple leading industry analyst firms recognizing CXone and NICE inContact.

“We are thrilled to recognize NICE inContact CXone for the 2019 Best Technology Innovation Award – Live Agent Support Solution from ContactCenterWorld.com,” said Raj Wadhwani, President of Contact Center World. “As the world’s largest association for the contact center industry, we are pleased to recognize CXone for this award as it provides a seamless omnichannel customer experience and empowers contact center agents with the right tools to make each and every interaction great. NICE inContact is the first organization in the Americas to win this prestigious annual award which is part of our Global Awards Program now in its 14th year.”

NICE inContact CXone is the leading cloud customer experience platform. CXone unifies Omnichannel Routing, Analytics, Workforce Optimization, and Automation & Artificial Intelligence – providing a seamless customer and agent experience – as part of one enterprise-grade, cloud native platform.

The ContactCenterWorld.com Global Awards Program, now in its 14^th year, recognizes the industry’s best professionals, teams and companies. The best of the best compete for world class performer medals, benchmark, learn and share at Master Class conference sessions that accompany the Top Ranking Performers Conference.

About NICE inContact

NICE inContact is the cloud contact center software leader with the world’s #1 cloud customer experience platform. NICE inContact CXone™ combines best-in-class Omnichannel Routing, Analytics, Workforce Optimization, Automation and Artificial Intelligence on an Open Cloud Foundation. NICE inContact’s solution empowers organizations to provide exceptional customer experiences by acting smarter and responding faster to consumer expectations. NICE inContact’s DEVone developer program is an extensive partner ecosystem, providing applications from partner companies on the CXexchange marketplace that are designed to integrate with CXone. NICE inContact is recognized as a market leader by  the leading industry analyst firms. www.niceincontact.com

NICE (Nasdaq: NICE) is the world’s leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions. www.nice.com

Corporate Media Contact

Investors

Marty Cohen, +1 551 256 5354, [email protected], ET

Yisca Erez +972 9 775 3798, [email protected], CET

Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE’s marks, please see: www.nice.com/nice-trademarks.

Forward-Looking Statements

This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Paul Jarman are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the Company). In some cases, such forward-looking statements can be identified by terms such as believe, expect, may, will, intend, project, plan, estimate or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of the global economic environment on the Company’s customer base (particularly financial services firms) potentially impacting our business and financial condition; competition; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; and the effect of newly enacted or modified laws, regulation or standards on the Company and our products. For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the Securities and Exchange Commission, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.

 

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Exhibit 99.7

 

NICE Actimize Accelerates Innovation with Industry-First Financial

Crime Management Marketplace

With the X-Sight Marketplace, financial services organizations can access

an ecosystem of best-of-breed solutions

Hoboken, N.J., June 17, 2019 – How can financial services organizations keep up with a changing market landscape while confidently evolving their financial crime strategy? NICE Actimize, a NICE business (Nasdaq: NICE) and leader in Autonomous Financial Crime Management, today announced the launch of the X-Sight Marketplace, the industry’s first financial crime risk management-focused marketplace designed to accelerate innovation by assisting financial services organizations as they evaluate new point solutions, assess the viability within their current infrastructure, and move to keep up with a fast-changing regulatory and criminal environment.

The NICE Actimize X-Sight Marketplace, an ecosystem focused on financial crime and compliance, provides a new channel for prospective buyers to connect with vendors. The agility of the X-Sight Marketplace’s cloud environment, combined with the power of artificial intelligence, delivers an overall improved customer experience. There is minimized integration cost to financial services organizations, resulting in a quicker time to value.

Technology providers that join NICE Actimize’s X-Sight Marketplace ecosystem are reviewed for their ability to complement financial crime and compliance solutions. Once approved, software and service providers become available to the NICE Actimize community via the X-Sight Marketplace. FSOs can quickly browse through X-Sight Marketplace solution categories to find scalable options that solve their unique business problems.

NICE Actimize’s X-Sight Marketplace initial solutions categories will include: ID Verification, Ultimate Beneficial Ownership, Value-added Data & Adverse Media, Watchlist, Device Identification, and User Authentication & Fraud. Additional categories will be announced as the X-Sight Marketplace grows.

The NICE Actimize X-Sight Marketplace provides business value to financial services organizations and solution providers across three focus areas:

 

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Faster Selection Process: The NICE Actimize X-Sight Marketplace provides immediate access to vendors specific to the financial crime and compliance market and which have been reviewed to be fit for purpose. Financial services organizations can choose from a variety of categories to quickly find appropriate options that address their specific business problems.

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Faster Assessment Process: For financial services organizations looking to integrate additional 3rd party vendors into a larger financial crime and compliance program, long implementation cycles are often the standard. Vendors participating in the X-Sight Marketplace are pre-integrated into the NICE Actimize portfolio, which makes measuring the impact of a vendor as easy as doing a search and reviewing how the results influence the overall processes.

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Agility to Innovate: Many factors prevent a financial crime program from evolving to meet regulatory and technological change. The marketplace approach provides unparalleled coverage options and the ability to innovate quickly to meet business requirements.

“The challenges of our financial services organization customers seeking greater value in financial crime risk management are more easily met with a focused marketplace community that offers them greater accessibility as they incorporate new solutions into their operations,” said Craig Costigan, CEO, NICE Actimize. “With cloud as the enabler to deliver agility, combined with our expertise in artificial intelligence, the X-Sight Marketplace allows customers to choose or build the right solutions to resolve their problems by reducing the burden of a long, difficult deployment and integration cycle and thereby reducing costs.” Concluded Costigan, “By joining the X-Sight Marketplace, FSOs connect to an ecosystem that provides value by being part of a collaborative approach with the market leader in financial crime and compliance. Technology vendors benefit by partnering with a trusted advisor that can facilitate access to our global customer base.”

For more information on the X-Sight Marketplace, please click here.

If you are a technology company or financial institution wishing to be part of the first financial crime and compliance marketplace, please contact us at [email protected].

About NICE ActimizeNICE Actimize is the largest and broadest provider of financial crime, risk and compliance solutions for regional and global financial institutions, as well as government regulators. Consistently ranked as number one in the space, NICE Actimize experts apply innovative technology to protect institutions and safeguard consumers and investors assets by identifying financial crime, preventing fraud and providing regulatory compliance. The company provides real-time, cross-channel fraud prevention, anti-money laundering detection, and trading surveillance solutions that address such concerns as payment fraud, cybercrime, sanctions monitoring, market abuse, customer due diligence and insider trading. Find us at www.niceactimize.com, @NICE_Actimize or Nasdaq: NICE.

​About NICE

NICE (Nasdaq: NICE) is the worldwide leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions. www.nice.com

Corporate Media Contact

Investors

Marty Cohen, +1 551 256 5354, [email protected], ET

Yisca Erez +972 9 775 3798, [email protected], CET

Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE’s marks, please see: www.nice.com/nice-trademarks.

Forward-Looking Statements

This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Costigan are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the Company). In some cases, such forward-looking statements can be identified by terms such as believe, expect, may, will, intend, project, plan, estimate or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of the global economic environment on the Company’s customer base (particularly financial services firms) potentially impacting our business and financial condition; competition; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; and the effect of newly enacted or modified laws, regulation or standards on the Company and our products. For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the Securities and Exchange Commission, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.

 

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NICE Actimize Positioned As the Overall Technology Leader in 2019

 Quadrant Knowledge Enterprise Fraud Management Report

NICE Actimize was positioned as the highest-scoring enterprise fraud solutions vendor

 across technology excellence and customer impact metrics

Hoboken, NJ, June 19, 2019 – NICE Actimize, a NICE (Nasdaq: NICE) business and the leader in autonomous financial crime management has been ranked by global advisory and consulting firm Quadrant Knowledge Solutions as the overall Technology leader in its recently released “Market Outlook: Enterprise Fraud Management, 2019-2024, Worldwide” report (April 2019). The Quadrant Knowledge Solutions study, which provides competitive analysis and a ranking of the leading enterprise fraud management vendors in the form of its proprietary SPARK Matrix, scored NICE Actimize highest across technology excellence and customer impact and positioned it as “the clear 2019 technology leader in the global enterprise fraud management market.”

Quadrant Knowledge Solutions’ SPARK Matrix provides a snapshot of key market participants and a visual representation of their positioning, along with strategic insights on how each vendor participant ranks related to their competitors along several axis representing a range of performance parameters coinciding with technology excellence and customer impact. These coordinates are then used to create the final SPARK Matrix.

 

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For more on NICE Actimize's IFM-X Platform, please click here.

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To review an IFM-X YouTube video, please click here.

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For more on NICE Actimize's X-Sight Platform-as-a Service, please click here.

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For more on NICE Actimize's Fraud Augmented Intelligence, please click here.

About NICE Actimize

NICE Actimize is the largest and broadest provider of financial crime, risk and compliance solutions for regional and global financial institutions, as well as government regulators. Consistently ranked as number one in the space, NICE Actimize experts apply innovative technology to protect institutions and safeguard consumers and investors assets by identifying financial crime, preventing fraud and providing regulatory compliance. The company provides real-time, cross-channel fraud prevention, anti-money laundering detection, and trading surveillance solutions that address such concerns as payment fraud, cybercrime, sanctions monitoring, market abuse, customer due diligence and insider trading. Find us at www.niceactimize.com, @NICE_Actimize or Nasdaq: NICE.

About NICE Actimize

NICE Actimize is the largest and broadest provider of financial crime, risk and compliance solutions for regional and global financial institutions, as well as government regulators. Consistently ranked as number one in the space, NICE Actimize experts apply innovative technology to protect institutions and safeguard consumers and investors assets by identifying financial crime, preventing fraud and providing regulatory compliance. The company provides real-time, cross-channel fraud prevention, anti-money laundering detection, and trading surveillance solutions that address such concerns as payment fraud, cybercrime, sanctions monitoring, market abuse, customer due diligence and insider trading. Find us at https://www.niceactimize.com, @NICE_Actimize or Nasdaq: NICE.

About NICE

NICE (Nasdaq: NICE) is the world's leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions. www.nice.com

Press Contact:

Cindy Morgan-Olson, +1-551-256-5000, NICE Actimize, [email protected]

Investors:

Marty Cohen, +1-212-574-3635, [email protected]

Yisca Erez

+972-9-775-3798, NICE Ltd., [email protected]

Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE’s marks, please see: www.nice.com/nice-trademarks.

Forward-Looking Statements

This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Costigan, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the Company). In some cases, such forward-looking statements can be identified by terms such as believe, expect, may, will, intend, project, plan, estimate or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of the global economic environment on the Company’s customer base (particularly financial services firms) potentially impacting our business and financial condition; competition; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; and the effect of newly enacted or modified laws, regulation or standards on the Company and our products. For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the Securities and Exchange Commission, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.

 

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New Research Reveals Employees Are Ready to be Empowered by

Automation Technology

75 percent of responses indicate employees believe Robotic Process Automation will improve

their performance, reduce errors, grow sales and increase customer experience

Hoboken, N.J., June 27, 2019 – NICE (Nasdaq: NICE) today announced the findings from its State of Automation in Customer Service survey. Findings indicated that employees understand the benefits of Robotic Process Automation (RPA) and are more willing to use it to help them deliver better service experiences. More than 2000 employees in the United States and the United Kingdom were surveyed to understand their perception of how RPA enables them to perform their daily tasks better. Click here to learn more.

Driven by NICE RPA’s unique, employee-centric approach to automation, NICE initiated this survey comprising employees working in both customer facing and back office roles, as well as individuals who perform managerial roles in these domains. Key findings from the survey include:

Employees are still spending the majority of their day on repetitive tasks

More than half of the survey respondents said they spend over 50 percent of their working day on repetitive tasks, often a source of employee frustration and turnover that can ultimately result in poor customer service. A quarter of respondents said that over 75 percent of their working day is taken up by repetitive tasks, highlighting the significance of the issue. Organizations across the globe are recognizing the need to empower their employees with more strategic work but are struggling to put this into action. Adopting robotic process automation solutions frees-up employees to spend more time on value-driven responsibilities that require human judgement, by leveraging automation to address the more mundane tasks.

Data explosion is driving the need for automation in service delivery

Although the recent influx of data is creating opportunities to deliver better experiences via personalization and seamless cross-channel engagements, managing and acting on this data presents many challenges to customer service representatives. When asked which task they would prefer to automate, a third (33 percent) of survey respondents said pulling data from various systems, followed by filling in forms (28 percent) and checking data accuracy (26 percent). When looking specifically at respondents that perform back office work, the desire for automation around data-related tasks grows even stronger: 40 percent of U.S. back office employees and 42 percent of UK back office employees said RPA would be most beneficial for accurately processing data, tasks, forms and reports. To deliver the kind of customized service consumers demand, organizations should provide their employees with RPA solutions that present contextually relevant data on their desktop within a single screen view as and when they need it.

Managers and employees both believe in the benefits of automation, but for different reasons

In the U.S, 34 percent of managers managing employees in customer facing roles believe that RPA helps their company deliver better customer experiences. In the UK, 31 percent believe that RPA enhances overall sales or saves the company money. When it comes to employees executing back office tasks, both respondents in the U.S. and UK believe that RPA will be most beneficial for reducing errors and ensuring compliance (over 40 percent).  Although there are differing opinions on the benefits of RPA, the message is clear: employees are ready and willing to embrace automation.

"This survey is a distinct indicator of the shift in mindset within the customer service industry, marking an exciting time for enterprises to invest in intelligent, employee-centric solutions such as NICE RPA," Barry Cooper, President, NICE Enterprise Product Group said. "Employees and managers alike now more clearly understand the benefits of RPA and are ready to embrace it. Delivering exceptional customer experience is essential. Brands will only succeed if they provide employees with solutions that help them focus on customer service and alleviate them of repetitive tasks."

About NICE

NICE (Nasdaq: NICE) is the world’s leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions. www.nice.com.

Corporate Media Contact

Investors

Marty Cohen, +1 551 256 5354, [email protected], ET

Yisca Erez +972 9 775 3798, [email protected], CET

Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE’s marks, please see: www.nice.com/nice-trademarks.

Forward-Looking Statements

This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Cooper, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the Company). In some cases, such forward-looking statements can be identified by terms such as believe, expect, may, will, intend, project, plan, estimate or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of the global economic environment on the Company’s customer base (particularly financial services firms) potentially impacting our business and financial condition; competition; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; and the effect of newly enacted or modified laws, regulation or standards on the Company and our products. For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the Securities and Exchange Commission, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.

 

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