Ooma to Offer UJET Contact Center Solutions, Bringing Together Unified Communications and Customer Experience Management
Get Alerts OOMA Hot Sheet
Join SI Premium – FREE
SUNNYVALE, Calif.--(BUSINESS WIRE)-- Ooma, Inc., a smart communications platform for businesses and consumers, today announced it is now offering the UJET contact center solution to Ooma Enterprise customers, giving them a single source for Ooma’s unified communications as a service (UCaaS) and UJET’s contact center as a service (CCaaS) cloud-based platforms.
UJET, Inc. (https://ujet.cx/) is the world’s only cloud contact center platform for smartphone era customer experience (CX) management, unifying the handling of inbound and outbound contacts across sales, marketing, and support. Powered by the world’s largest elastic CCaaS tenant, at up to 22,000 agents globally, UJET is trusted by customer-centric enterprises to orchestrate customer experiences that are predictive, contextual, and conversational.
Ooma Enterprise (https://www.ooma.com/enterprise-communications/) is a robust UCaaS platform with open APIs that enable partners and end customers to integrate unified communications into their mission-critical applications.
Ooma will now offer UJET contact center seats (https://www.ooma.com/business/contact-center/) as part of Ooma Enterprise deployments, with Ooma providing implementation, first-level support and a single invoice for both services. In addition, UJET will deliver referrals to Ooma when UJET clients or prospects are in need of UCaaS infrastructure.
“We’re delighted to partner with Ooma to deliver our one-of-a-kind CCaaS 3.0 solution together with their powerful UCaaS and underlying telecommunications services,” said Vasili Triant, chief operating officer at UJET. “Our two platforms are a natural fit because both companies are dedicated to empowering customers to connect in smarter ways for a better experience.”
“UJET and Ooma are committed to accelerating digital transformation for our customers in ways that are smart and cost-efficient, without the ‘rip and replace’ mentality that can put other CCaaS and UCaaS solutions out of reach,” said Rob Ferrer, vice president of business sales at Ooma. “We’re also pleased to have been able to work with UJET to offer Ooma customers the convenience of a single source for implementation, support and billing of our combined services.”
About Ooma, Inc.
Ooma (NYSE: OOMA) creates powerful connected experiences for businesses and consumers, delivered from its smart cloud-based SaaS platform. For businesses of all sizes, Ooma provides advanced voice and collaboration features including messaging, intelligent virtual attendants, and video conferencing to help them run more efficiently. For consumers, Ooma’s residential phone service provides PureVoice HD voice quality, advanced functionality and integration with mobile devices. Learn more at www.ooma.com or www.ooma.ca in Canada.
View source version on businesswire.com: https://www.businesswire.com/news/home/20210728005286/en/
MEDIA CONTACT:
Mike Langberg at Ooma
[email protected]
650-566-6693
INVESTOR CONTACT:
Matt Robison at Ooma
[email protected]
650-300-1480
Source: Ooma, Inc.
Serious News for Serious Traders! Try StreetInsider.com Premium Free!
You May Also Be Interested In
- Skyhigh Security Named a Visionary in the 2024 Gartner® Magic Quadrant™ for Security Service Edge
- The UAE’s Largest Higher Education Institution, Higher Colleges of Technology, Selects YuJa Video Platform to Serve More than 23,000 Students at 17 Campuses
- Ruoyang He Killed in Rear-end Truck Accident in Frisco, TX
Create E-mail Alert Related Categories
Business Wire, Press ReleasesSign up for StreetInsider Free!
Receive full access to all new and archived articles, unlimited portfolio tracking, e-mail alerts, custom newswires and RSS feeds - and more!