Nike Expands Relationship with Cognizant to Manage its Global Technology Operations
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New Agreement Expected to Help Transform and Manage the Retailer's Customer, Employee and Partner Experiences Globally
Building on the companies' 14-year history of collaboration, this new agreement will consolidate several of Nike's existing IT support functions with Cognizant serving Nike across 230+ locations in more than 40 countries. Cognizant will support the company's customers, partners, as well as its 70,000 employees through three key areas of technology operations: Multilingual IT Customer Service, Deskside and Dispatch Depot, as well as Application and Infrastructure Support.
"We are excited to help drive exceptional customer, employee, and partner experiences at Nike by leveraging hyper-automation, AI, and process re-engineering," said
As part of the new five-year agreement, Cognizant will assist both Nike's customers as well as employees with their technical support needs. Cognizant will offer onsite and remote support across locations worldwide for resolving all hardware issues for employees, from laptops to work phones. Additionally, through Level 1 & 2 support, Cognizant will provide engineering and backend solutions for all of Nike's enterprise-wide applications, including mobile apps, computer software, and Nike.com.
Cognizant is expected to deliver several key capabilities for Nike over the next five years, including new self-service capabilities, improved service productivity, and significant cost savings. Cognizant and Nike's collaboration is anticipated to continue furthering Nike's digital transformation momentum, which has been driven by a continued investment in capabilities that accelerate product innovation, unmatched brand distinction, and deep personal connections with Nike consumers globally.
Learn more: Cognizant's Retail Technology Solutions
About Cognizant
Cognizant (Nasdaq: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we're improving everyday life. See how at www.cognizant.com or @cognizant.
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SOURCE Cognizant
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